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Books > Social sciences > Sociology, social studies > Social issues
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Public Service Logic - Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Hardcover)
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Public Service Logic - Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Hardcover)
Series: Routledge Critical Studies in Public Management
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This book is based upon and extends the theoretical and empirical
work of the author over the last decade. It integrates material
deriving from his previous conceptual and empirical work in this
field, together with new empirical evidence from emerging research.
Public Service Logic challenges the product-dominant assumptions of
the New Public Management (NPM) about the nature and management of
public service delivery. Whilst the NPM has led to some important
developments in public management, it has also had significant
limitations and weaknesses. The book presents an alternative to
this, as a framework for the future delivery and reform of public
services globally. It draws upon the extant literature in the field
of service management to argue for a Public Service Logic (PSL) for
the delivery of public services. This situates public service
delivery within the vibrant and influential field of
service-dominant research and theory. It argues that effective
public service management requires both that these services are
understood as services not as products and that, consequently,
public service management requires a focus on value creation as its
over-arching rationale. The book presents a major new framework of
value creation for public service delivery as a basis for public
service reform, explores the role of service managers and staff and
of citizens and service users in this value creation process, and
evaluates the implications of this new framework for both the
strategic and operational management of public service delivery,
their performance management and the development and innovation of
new forms of public services. It will be of interest to researchers
and students in the fields of public management and public
administration, as well as to policy makers and public service
managers.
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