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Strategic Operations Management (Paperback, 4th edition)
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Strategic Operations Management (Paperback, 4th edition)
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Strategic Operations Management, 4th Edition, shows how vital it is
to have world-class operations management in any organisation. In
the past, where organisations tended to be more hierarchical than
today, the words, "strategy" and "operations" were almost mutually
exclusive. In today's highly competitive environment, though,
strategic operations capabilities must be in place for
organisations to provide goods and services that meet and exceed
customer requirements. Key issues such as cost, speed, quality,
flexibility and constant innovation are all part of strategic
operations. However, achieving such capabilities does not come by
chance - instead a range of factors need to be put in place. This
new edition pays equal attention to manufacturing and service
sectors. It includes numerous references to, and discusses, major
changes taking place in the business world, including 3-D printing;
virtual organisations; Cloud - Big Data and the Internet of Things;
Servitization, global markets, ongoing innovation and managing
within complex supply networks. Cases are included from a range of
settings across the globe. Students taking MBA, MSc and MBM classes
on operations management, advanced operations management, and
strategic operations management will find this textbook fulfills
all their requirements whilst advanced undergraduate classes in
these areas will also find the book an essential read.
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