Written by a former Times Creme PA of the Year, this new edition of
The Definitive Personal Assistant and Secretarial Handbook is the
ultimate guide for all management assistants, PAs, secretaries and
executive assistants. Administrative personnel in today's workplace
hold an immense influence, not only on their bosses' performance,
but also on the running of the whole organisation. This bestselling
book is the only resource needed to excel in one's role as an
assistant, outshine bosses' expectations and go up the ladder.
Placing special emphasis on career development and learning, it
provides help and advice on the skills necessary to progress in
your career. Along with a chapter to share with your boss for a
more fruitful working relationship, The Definitive Personal
Assistant and Secretarial Handbook includes help with time
management, networking, relationship management, communication and
confidence. Now with a new chapter on how to use neuroscience tools
to coach yourself through your weaknesses and primed behavioural
traits, it also contains even more practical help with minute
taking, telephone and mobile communication etiquette and
presentation skills. With free downloadable online resources to aid
the day-to-day running of your office, this comprehensive and
accessible guide can help you keep your finger on the pulse and
maintain your professional image. Free downloadable online
resources that include minute-taking templates and a comprehensive
management checklist.
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