While the principles of minute taking have hardly changed for hundreds of years, the technology we use to help (or hinder) us changes all the time. This second edition takes account of the increasing use of laptops, data projectors and other equipment in meetings. It examines carefully the advantages they bring and the best ways of incorporating technology into sound procedures that preserve the integrity of minutes. It doesn't, however, neglect the fact that pen and paper - and a range of options in between - are still perfectly valid tools for the professional minute taker. The new edition is the first of the newly branded 'Key Guide' series - condensed pocket books on a range of subject matter for those new to the subject or for those who want core subject information in one slim volume.

* Each theory point is immediately backed up with exercise practice to consolidate learning. * All the exercises are presented in Teeline for all-important reading practice. * The reading and dictation passages prepare students for exam work. * Special outlines, distinguishing outlines and word groupings are highlighted so that they can be accessed quickly.

The Covid-19 pandemic has been a learning experience for all in one way or other, especially for those who are engaged in teaching-learning through online and blended learning techniques and tools. This learning experience adds value and a new dimension to the practices and methods already adopted towards achieving sustainable development goal (SDG) 4 of the 17 sustainable development goals formulated by UNESCO. SDG 4 is designed for higher education and highlights the overview, importance, and ways of achieving sustainable goals in higher education. This book discusses and enumerates best practices in the assessment of student learning outcomes, the mapping of student learning outcomes with learning objectives, and the development of employability skills in young minds in order to achieve SDG 4 for universities globally. The book is ideal for students, researchers, practitioners, policymakers, and other stakeholders who are involved in higher education.

Secretaries have been in existence since the establishment of the office and will undoubtedly continue to exist as long as there are offices and bosses. But the role has expanded from earlier years, and the responsibilities and duties have evolved as well. In "The Elite Secretary," author Sandra C. Rorbak, who has been a secretary on three continents throughout her career of more than twenty years, provides specific information on how to succeed in the position.

"The Elite Secretary" clarifies what novice secretaries really need to know: what to do (and what not to do) on the first day, how to handle the bully boss and other unsavory office personalities, what to expect in the modern office, and how to become an elite secretary. It provides real-life examples for both new and experienced secretaries, explaining what to expect on the job and how to handle ambiguous situations. What are the advantages and disadvantages of temping? How do male and female employers differ? How does one navigate office politics?

An informative, how-to guide, "The Elite Secretary" includes practical tools such as resume suggestions, a day-by-day checklist for interview preparation, competency guidelines, and a sample dress code policy to help you become a top-notch secretary.

Pitman New Era shorthand is geared to the needs of top secretaries and professional shorthand writers. The fastest and most accurate shorthand system, it is in world-wide use with speeds of up to 350 words per minute. The phonetic system is ideal for specialist and technical use - for example on legal, medical and bilingual work - and its speed makes it the first choice for all verbatim recorders. Millions of people across the globe have studied New Era, qualified and entered well-paid professions. Each piece of new theory is reinforced with five practice sentences. Includes short forms, phrase drills and 'practical dictation' sections of letters, memos and reports. Provides appendices with advice on the treatment of figures and verbatim reporting. Gives a separate alphabetic list of short forms and intersections.

Language is the medium of business. To be successful, we need to communicate effectively in writing. That's true whether we are providing instructions to our colleagues, communicating with our customers, or advising our direct reports. We must be able to deliver clear, accurate messages that inform, persuade and motivate. Unfortunately, people lapse into habits that interfere with their ability to communicate. "The Language of Success" shows readers how to avoid these mistakes, and to write lucid, concise, and accurate e-mails, letters, performance appraisals, and presentations.Now anyone can master the lost art of clear writing and: eliminate ambiguities, jargon and grandiose claims; master proper paragraph structure so the message doesn't get muddled; avoid wishy-washy or misleading terms like 'world class' or 'state of the art' write clear concise sentences that follow the 'first time right rule'; use e-mail professionally; and, efficiently create career-enhancing reports. Honest and authoritative, "The Language of Success" will gives readers practical techniques to help readers cut through the fluff, guff, geek, and hyperbole, write exceptional business documents, and get their message heard.