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Books > Business & Economics > Business & management > Office & workplace > Secretarial & office skills

Successful Time Management - How to be Organized, Productive and Get Things Done (Paperback, 6th Revised edition): Patrick... Successful Time Management - How to be Organized, Productive and Get Things Done (Paperback, 6th Revised edition)
Patrick Forsyth
R459 R359 Discovery Miles 3 590 Save R100 (22%) Ships in 12 - 19 working days

Successful Time Management is packed with proven tips, tools and techniques to help you review and assess your time management and adopt new work practices to improve it. This book includes great time-saving ideas, practical solutions and checklists, plus advice on: controlling paperwork, organizing your emails, delegating and working with others, prioritizing to focus on key issues, getting and staying organized. This fully updated 6th edition features even more practical exercises, useful templates and top tips to help you minimize time-wasting and interruptions, and focus on the priorities that will lead to success in your job and career. Successful Time Management will give you the tools to become more efficient and effective. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

The Clarity Field Guide - The Answers No One Else Can Give You (Hardcover): Benj Miller, Chris White The Clarity Field Guide - The Answers No One Else Can Give You (Hardcover)
Benj Miller, Chris White
R639 Discovery Miles 6 390 Ships in 10 - 15 working days
The Definitive Executive Assistant & Managerial Handbook - Leadership for PAs, Executive Assistants, Senior Administrators and... The Definitive Executive Assistant & Managerial Handbook - Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers (Paperback, 2nd Revised edition)
Sue France
R803 R732 Discovery Miles 7 320 Save R71 (9%) Ships in 12 - 19 working days

WINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition) With the world of work profoundly disrupted by artificial intelligence, machine learning and COVID-19, the role of the executive assistant is changed forever. Learn how to respond to these challenges and help create 'the better normal' while developing the leadership skills necessary to thrive in a senior administrative position. From bestselling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide to management in the context of an administrative role. Placing an emphasis on both personal leadership and practical skills, this new edition of the award-winning book teaches readers to manage a team, develop the emotional intelligence to understand their colleagues, negotiate effectively and confidently manage a project. Equipped with these tools, readers will be ready to steer their teams to organizational success in any situation. With new sections on best practice for managing remote workers and building a responsible relationship with new technologies, The Definitive Executive & Managerial Handbook is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.

Successful Time Management - How to be Organized, Productive and Get Things Done (Hardcover, 6th Revised edition): Patrick... Successful Time Management - How to be Organized, Productive and Get Things Done (Hardcover, 6th Revised edition)
Patrick Forsyth
R1,303 R1,077 Discovery Miles 10 770 Save R226 (17%) Ships in 10 - 15 working days

Successful Time Management is packed with proven tips, tools and techniques to help you review and assess your time management and adopt new work practices to improve it. This book includes great time-saving ideas, practical solutions and checklists, plus advice on: controlling paperwork, organizing your emails, delegating and working with others, prioritizing to focus on key issues, getting and staying organized. This fully updated 6th edition features even more practical exercises, useful templates and top tips to help you minimize time-wasting and interruptions, and focus on the priorities that will lead to success in your job and career. Successful Time Management will give you the tools to become more efficient and effective. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Teeline Gold Word List (Paperback, New Ed): Anne Tilly, Mavis Smith Teeline Gold Word List (Paperback, New Ed)
Anne Tilly, Mavis Smith
R1,409 Discovery Miles 14 090 Ships in 12 - 19 working days

This Teeline Gold edition of the Word List has doubled in size and contains recommended Teeline outlines for over 12,000 words which might be expected to occur frequently in non-technical material. New appendices of legal and medical words are included.

Teeline for Journalists (CD-ROM): Dawn Johnston Teeline for Journalists (CD-ROM)
Dawn Johnston
R1,289 Discovery Miles 12 890 Ships in 12 - 19 working days

This student book is fully supported by an audio CD so that students can practice dictation passages to improve their shorthand speed for exam success.Theory principles are covered in logical progression to build skills and confidence. Revision points and lots of tasks reinforce learning and give students plenty of opportunity to practice their skills.

The Codebreakers - The Comprehensive History of Secret Communication from Ancient Times to the Internet (Hardcover, 2nd Revised... The Codebreakers - The Comprehensive History of Secret Communication from Ancient Times to the Internet (Hardcover, 2nd Revised edition)
David Kahn
R2,076 R1,719 Discovery Miles 17 190 Save R357 (17%) Ships in 10 - 15 working days

The magnificent, unrivaled history of codes and ciphers -- how they're made, how they're broken, and the many and fascinating roles they've played since the dawn of civilization in war, business, diplomacy, and espionage -- updated with a new chapter on computer cryptography and the Ultra secret.

Man has created codes to keep secrets and has broken codes to learn those secrets since the time of the Pharaohs. For 4,000 years, fierce battles have been waged between codemakers and codebreakers, and the story of these battles is civilization's secret history, the hidden account of how wars were won and lost, diplomatic intrigues foiled, business secrets stolen, governments ruined, computers hacked. From the XYZ Affair to the Dreyfus Affair, from the Gallic War to the Persian Gulf, from Druidic runes and the kaballah to outer space, from the Zimmermann telegram to Enigma to the Manhattan Project, codebreaking has shaped the course of human events to an extent beyond any easy reckoning. Once a government monopoly, cryptology today touches everybody. It secures the Internet, keeps e-mail private, maintains the integrity of cash machine transactions, and scrambles TV signals on unpaid-for channels. David Kahn's The Codebreakers takes the measure of what codes and codebreaking have meant in human history in a single comprehensive account, astonishing in its scope and enthralling in its execution. Hailed upon first publication as a book likely to become the definitive work of its kind, The Codebreakers has more than lived up to that prediction: it remains unsurpassed. With a brilliant new chapter that makes use of previously classified documents to bring the book thoroughly up to date, and to explore the myriad ways computer codes and their hackers are changing all of our lives, The Codebreakers is the skeleton key to a thousand thrilling true stories of intrigue, mystery, and adventure. It is a masterpiece of the historian's art.

Teeline Fast (Paperback): Ann Dix Teeline Fast (Paperback)
Ann Dix
R1,050 Discovery Miles 10 500 Ships in 12 - 19 working days

This course book is designed for short courses of all kinds either in the classroom or for self-study. It contains sufficient theory to lay the foundation for higher speeds for students who chose to progress.

The GREGG Shorthand Manual Simplified (Hardcover, 2nd edition): John Gregg, Louis Leslie, Charles Zoubek The GREGG Shorthand Manual Simplified (Hardcover, 2nd edition)
John Gregg, Louis Leslie, Charles Zoubek
R524 R463 Discovery Miles 4 630 Save R61 (12%) Ships in 12 - 19 working days

A shortand outline for almost every word in the English language.



The GREGG Shorthand Dictionary Simplified is divided into two parts: Part I contains 26,098 words most commonly used in notation with their official shorthand outlines. Also included are words that are frequently used in such fields as medicine, law, engineering, chemistry, and many others. These words represent a large range of vocabulary, omitting derivites that are not needed in shorthand. Part II contains 2,604 proper names and geographic expressions including a list of 72 commonly used abbreviations. This valuable reference should be part of the library of every shorthand writer.

Worlds Apart - Acting and Writing in Academic and Workplace Contexts (Hardcover): Patrick Dias, Aviva Freedman, Peter Medway,... Worlds Apart - Acting and Writing in Academic and Workplace Contexts (Hardcover)
Patrick Dias, Aviva Freedman, Peter Medway, Anthony Par
R4,484 Discovery Miles 44 840 Ships in 12 - 19 working days

"Worlds Apart: Acting and Writing in Academic and Workplace Contexts" offers a unique examination of writing as it is applied and used in academic and workplace settings. Based on a 7-year multi-site comparative study of writing in different university courses and matched workplaces, this volume presents new perspectives on how writing functions within the activities of various disciplines: law and public administration courses and government institutions; management courses and financial institutions; social-work courses and social-work agencies; and architecture courses and architecture practice. Using detailed ethnography, the authors make comparisons between the two types of settings through an understanding of how writing is operative within the particularities of these settings.
Although the research was initially established to further understanding of the relationships between writing in academic and workplace settings, it has evolved to examining writing as it is embedded in both types of settings--where social relationships, available tools, and historical, cultural, temporal, and physical location are all implicated in complex ways in the decisions people make as writers. Readers of this volume will discover that the uniqueness of each setting makes salient different aspects of writers and writing, resulting in complex, and potentially unsettling implications for writing theory and the teaching of writing.

Worlds Apart - Acting and Writing in Academic and Workplace Contexts (Paperback): Patrick Dias, Aviva Freedman, Peter Medway,... Worlds Apart - Acting and Writing in Academic and Workplace Contexts (Paperback)
Patrick Dias, Aviva Freedman, Peter Medway, Anthony Par
R1,707 Discovery Miles 17 070 Ships in 12 - 19 working days

"Worlds Apart: Acting and Writing in Academic and Workplace Contexts" offers a unique examination of writing as it is applied and used in academic and workplace settings. Based on a 7-year multi-site comparative study of writing in different university courses and matched workplaces, this volume presents new perspectives on how writing functions within the activities of various disciplines: law and public administration courses and government institutions; management courses and financial institutions; social-work courses and social-work agencies; and architecture courses and architecture practice. Using detailed ethnography, the authors make comparisons between the two types of settings through an understanding of how writing is operative within the particularities of these settings.
Although the research was initially established to further understanding of the relationships between writing in academic and workplace settings, it has evolved to examining writing as it is embedded in both types of settings--where social relationships, available tools, and historical, cultural, temporal, and physical location are all implicated in complex ways in the decisions people make as writers. Readers of this volume will discover that the uniqueness of each setting makes salient different aspects of writers and writing, resulting in complex, and potentially unsettling implications for writing theory and the teaching of writing.

Secretarial Duties 10th Edition - Paper (Paperback, 10th edition): John Harrison Secretarial Duties 10th Edition - Paper (Paperback, 10th edition)
John Harrison
R658 Discovery Miles 6 580 Ships in 2 - 4 working days

Having sold over one million copies worldwide since it was first published, Secretarial Duties is well-established as a combined textbook and workbook which covers everything the secretary needs to know. The tenth edition has been completely revised using a new format and layout, and updated to take account of the new NVQ specification, and LCCI and PEI syllabi. It also focuses on the increasing role now played by computer technology in business adminisration. Recent advances in areas such as data storage and retrieval, the internet, speech recognition, automatic call distribution systems, video phones and desktop publishing are all covered. A wide range of in-tray exercises based on realistic case studies are provided at the end of each unit using examples of real forms and other business documents. In working through these realistic simulated business activities, the student is required not only to apply theoretical knowledge to practical situations, but is also encouraged to develop NVQ and GNVQ standards of competence. Further practice is provided with recent examination questions from LCCI and PEI examinations. The inclusion of a list of worldwide Chambers of Commerce and forms of address for letters to Europe provides a good reference source for those studying or working overseas. Key features retains proven features which have made this book a bestseller covers knowledge for current NVQ elements of competence provides sample examination questions for student practice includes new international reference sources for overseas students up-to-date with new computer technology, postal and banking services fully illustrated with photographs, diagrams and forms Students on NVQ level 2 and 3 administration, LCCI private secretary's certificate and PEI office procedures level 2 courses will find this book invaluable. It will also be useful for adult returners on NVQ level 2 and 3 business courses. For PAs and secretaries, it provides a comprehensive reference source.

The Definitive Executive Assistant & Managerial Handbook - Leadership for PAs, Executive Assistants, Senior Administrators and... The Definitive Executive Assistant & Managerial Handbook - Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers (Hardcover, 2nd Revised edition)
Sue France
R2,437 R2,006 Discovery Miles 20 060 Save R431 (18%) Ships in 12 - 19 working days

WINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition) With the world of work profoundly disrupted by artificial intelligence, machine learning and COVID-19, the role of the executive assistant is changed forever. Learn how to respond to these challenges and help create 'the better normal' while developing the leadership skills necessary to thrive in a senior administrative position. From bestselling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide to management in the context of an administrative role. Placing an emphasis on both personal leadership and practical skills, this new edition of the award-winning book teaches readers to manage a team, develop the emotional intelligence to understand their colleagues, negotiate effectively and confidently manage a project. Equipped with these tools, readers will be ready to steer their teams to organizational success in any situation. With new sections on best practice for managing remote workers and building a responsible relationship with new technologies, The Definitive Executive & Managerial Handbook is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.

Taking Minutes of Meetings - How to Take Efficient Notes that Make Sense and Support Meetings that Matter (Paperback, 5th... Taking Minutes of Meetings - How to Take Efficient Notes that Make Sense and Support Meetings that Matter (Paperback, 5th Revised edition)
Joanna Gutmann 1
R362 R343 Discovery Miles 3 430 Save R19 (5%) Ships in 10 - 15 working days

Taking Minutes of Meetings guides you through the entire process of minute taking: arranging the meeting; writing the agenda; creating the optimum environment; structuring the meeting and writing notes up accurately. The often misunderstood role of minute-taker is one of the most important and powerful in a meeting, and this book will help you excel at this crucial skill, allowing you to build your career and credibility. Taking Minutes of Meetings is an easy to read 'dip-in, dip-out' guide, providing hands-on advice about the sections of a meeting as well as tips on how to create an agenda, personal preparation, best practice advice on taking notes and how to improve your accuracy. Fully updated for 2019, this 5th edition now features even more practical exercises, useful templates, and top tips, as well as guidance on using technology effectively and minutes for different types of meetings. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

The Definitive Personal Assistant & Secretarial Handbook - A Best Practice Guide for All Secretaries, PAs, Office Managers and... The Definitive Personal Assistant & Secretarial Handbook - A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants (Hardcover, 3rd Revised edition)
Sue France
R1,936 Discovery Miles 19 360 Ships in 10 - 15 working days

Written by a former Times Creme PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image. Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

The Office Professional's Guide (Hardcover, New): The Office Professional's Guide (Hardcover, New)
R626 Discovery Miles 6 260 Ships in 12 - 19 working days

When do you address correspondents by their first names over email? Need a refresher on the proper format for a business letter? Or perhaps a cram-course on how business is conducted in a particular foreign country? Now, all your workplace questions can be found in one convenient source from the most trusted name in reference. The Office Professional's Guide takes you through office basics (frequently misspelled words; proper telephone, fax, and email etiquette; common filing systems), important business and financial concepts (P&L, ROI, price to earnings ratio), international business (a glossary of terms in five different languages; a guide to travel arangements), giving presentations (with PowerPoint), making meeting arrangements, and much more.

The Office Professional's Guide is an invaluable tool for any modern professional, no matter how high you are on your department's totem pole. Compiled and researched by Oxford's renowned reference team, this comprehensive book will be a daily source of knowledge and peace of mind.

Writing Reports to Get Results - Quick Effective, Results Using the Pyramid Method of Writing 3e (Paperback, 3rd ed): RS Blicq Writing Reports to Get Results - Quick Effective, Results Using the Pyramid Method of Writing 3e (Paperback, 3rd ed)
RS Blicq
R2,151 Discovery Miles 21 510 Ships in 12 - 19 working days

The professional’s quick-reference handbook for writing business and technical reports

Professionals in business, government, and technical fields often need help in organizing and writing reports for associates, clients, and managers. This simple tutorial handbook offers expert tips and useful ideas for organizing ideas, structuring reports, and adding spice to technical papers.

Writing Reports to Get Results offers in-depth guidance for writing:

  • short, informal reports, such as job progress reports and inspection reports
  • semiformal reports, such as laboratory and medium-length investigation and evaluation reports
  • formal reports, such as analytical and feasibility studies and major investigations
  • technical and business proposals of varying complexity

The authors use a simple pyramid method to help writers organize their information into the most convenient and simplest structure for any type of document–from single-page proposals to full-length presentations. Rounding out this easy, instructional handbook are helpful tips on a number of other topics, such as: constructing reference lists and bibliographies; the use of numbers, abbreviations, and metric symbols; preparing illustrations for insertion into a report; and working collaboratively as a member of a writing team.

Agenda 2020 - 12 Mesi 2020 Agenda Settimanale Verticale - Copertina Rigida -Formato A4 - Settimanale e Mensile - Elegante Marmo... Agenda 2020 - 12 Mesi 2020 Agenda Settimanale Verticale - Copertina Rigida -Formato A4 - Settimanale e Mensile - Elegante Marmo Nero (Italian, Hardcover)
Pilvi Tippa
R622 Discovery Miles 6 220 Ships in 10 - 15 working days
Kalender 2019 A4 Hardcover, Layout vertikal, Notizkalender, 12 Monate, schwarz-weiss - Wochen- und Monatsplaner mit... Kalender 2019 A4 Hardcover, Layout vertikal, Notizkalender, 12 Monate, schwarz-weiss - Wochen- und Monatsplaner mit motivierenden Zitaten, gross, Cover modern mit Linien, Januar bis Dezember 2019, 1 Woche auf 2 Seiten (German, Hardcover)
Tippa Pilvi
R621 Discovery Miles 6 210 Ships in 10 - 15 working days
Office data processing NQF: Level 2: Learner's book (Paperback): Office data processing NQF: Level 2: Learner's book (Paperback)
R406 Discovery Miles 4 060 Ships in 5 - 10 working days
Algebraic Cryptanalysis (Paperback, 2009 ed.): Gregory Bard Algebraic Cryptanalysis (Paperback, 2009 ed.)
Gregory Bard
R7,081 Discovery Miles 70 810 Ships in 10 - 15 working days

Algebraic Cryptanalysis bridges the gap between a course in cryptography, and being able to read the cryptanalytic literature. This book is divided into three parts: Part One covers the process of turning a cipher into a system of equations; Part Two covers finite field linear algebra; Part Three covers the solution of Polynomial Systems of Equations, with a survey of the methods used in practice, including SAT-solvers and the methods of Nicolas Courtois. Topics include: Analytic Combinatorics, and its application to cryptanalysis The equicomplexity of linear algebra operations Graph coloring Factoring integers via the quadratic sieve, with its applications to the cryptanalysis of RSA Algebraic Cryptanalysis is designed for advanced-level students in computer science and mathematics as a secondary text or reference book for self-guided study. This book is suitable for researchers in Applied Abstract Algebra or Algebraic Geometry who wish to find more applied topics or practitioners working for security and communications companies.

Medical Receptionists And Secretaries Handbook (Paperback, 4 Revised Edition): Mari Robbins Medical Receptionists And Secretaries Handbook (Paperback, 4 Revised Edition)
Mari Robbins
R1,252 Discovery Miles 12 520 Ships in 12 - 19 working days

This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!

Office Practice (Paperback): Soraya Allie Office Practice (Paperback)
Soraya Allie
R405 Discovery Miles 4 050 Ships in 2 - 4 working days
The New Me (Paperback): Halle Butler The New Me (Paperback)
Halle Butler 1
R306 R279 Discovery Miles 2 790 Save R27 (9%) Ships in 9 - 17 working days

'Terrific. So funny' Zadie Smith 'Monstrously depressing but so comic and well observed that I didn't really mind .... It is great' Dolly Alderton 'A dark comedy of female rage' Catherine Lacey 'Brilliant. For fans of Ottessa Moshfegh's My Year of Rest and Relaxation' Pandora Sykes 'Funny, shocking, clever, and hugely entertaining' Roddy Doyle 'A definitive work of milennial literature' Jia Tolentino 'The best thing I've read in years' Emma Jane Unsworth 'Vicious ... hilariously spot on' Guardian In a windowless office, a woman explains something from her real, nonwork life - about the frustration and indignity of returning her online shopping - to her colleagues. One wears a topknot. Another checks her pedometer. Watching them all is Millie. Thirty-years-old and an eternal temp, she says almost nothing, almost all of the time. But then the possibility of a permanent job arises. Will it bring the new life Millie is envisioning - one involving a gym membership, a book club, and a lot less beer and TV - finally within reach? Or will it reveal just how hollow that vision has become? 'Made me laugh and cry enough times to feel completely reborn' The Paris Review 'A definite work of millennial literature. Wretchedly riveting, with the sick, obsessive pleasure of looking under a bandage at a wound' The New Yorker 'So darkly funny and acutely observed that it feels like a documentary' Andrew McMillan 'Anyone who has ever felt like their life is going nowhere - and to make it worse, going nowhere in an achingly slow manner - will recognize themselves' Nylon

The Definitive Personal Assistant & Secretarial Handbook - A Best Practice Guide for All Secretaries, PAs, Office Managers and... The Definitive Personal Assistant & Secretarial Handbook - A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants (Paperback, 3rd Revised edition)
Sue France 1
R726 Discovery Miles 7 260 Ships in 12 - 19 working days

Written by a former Times Creme PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image. Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

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