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Books > Business & Economics > Business & management > Office & workplace > Secretarial & office skills

Real Estate Mind (Paperback): Riccole White Real Estate Mind (Paperback)
Riccole White
R396 Discovery Miles 3 960 Ships in 10 - 15 working days
The PA & EA Circus - Integrating the many parts of the Personal and Executive Assistant (Paperback): Angela Mary Garry The PA & EA Circus - Integrating the many parts of the Personal and Executive Assistant (Paperback)
Angela Mary Garry
R495 Discovery Miles 4 950 Ships in 10 - 15 working days
100 Top Tips for Writers - Keep Writing! Viki (Paperback): Viki Winterton 100 Top Tips for Writers - Keep Writing! Viki (Paperback)
Viki Winterton
R414 Discovery Miles 4 140 Ships in 10 - 15 working days
The Executive Secretary Guide to Taking Control of Your Inbox (Paperback): Monica E. Seeley The Executive Secretary Guide to Taking Control of Your Inbox (Paperback)
Monica E. Seeley
R413 Discovery Miles 4 130 Ships in 10 - 15 working days
Electronic Shorthand - An Easy-To-Learn Method of Rapid Digital Note-Taking (Paperback): Michelle Campbell-Scott Electronic Shorthand - An Easy-To-Learn Method of Rapid Digital Note-Taking (Paperback)
Michelle Campbell-Scott
R292 Discovery Miles 2 920 Ships in 10 - 15 working days
How to be a PA - A Practical Guide to Becoming a Super-Efficient Personal Assistant (Paperback): Maria Fuller How to be a PA - A Practical Guide to Becoming a Super-Efficient Personal Assistant (Paperback)
Maria Fuller 1
R555 R515 Discovery Miles 5 150 Save R40 (7%) Ships in 10 - 15 working days
Discover the Authentic VA Within - A Journey from EA to VA (Paperback): Ingrid Bayer Discover the Authentic VA Within - A Journey from EA to VA (Paperback)
Ingrid Bayer
R643 Discovery Miles 6 430 Ships in 10 - 15 working days
Six Essential Soft Skills of Indispensable Assistants - How PA Personal Development Will Secure Your Position (Paperback): Anna... Six Essential Soft Skills of Indispensable Assistants - How PA Personal Development Will Secure Your Position (Paperback)
Anna Tjumina
R545 Discovery Miles 5 450 Ships in 10 - 15 working days
Minute Taking Madness (Paperback): Robyn Bennett Minute Taking Madness (Paperback)
Robyn Bennett
R225 Discovery Miles 2 250 Ships in 10 - 15 working days
Findings from the 2014 labor force survey in Sierra Leone (Paperback): World Bank, David Margolis Findings from the 2014 labor force survey in Sierra Leone (Paperback)
World Bank, David Margolis
R961 Discovery Miles 9 610 Ships in 10 - 15 working days

The 2014 Labor Force Survey report seeks to contribute to solutions to the jobs challenge in Sierra Leone through a foundational analysis of the country's first dedicated labour survey in nearly three decades. The report provides an overview of the employment situation in Sierra Leone, ranging from labour force participation to the types of employment among the working-age population. Through analysis of specialised modules, the report sheds light on key constraints to self-employment in agricultural activities and non-farm household enterprises, which are, respectively, the first- and second-largest sources of jobs in the economy. It also highlights the extent of informality in both wage employment and non-farm self-employment as well as how an individual's status in the labor market relates to income poverty. The report also presents information on skills levels and how basic skills are acquired by the working age population. Finally, the report discusses issues related to youth employment and the specific constraints faced by youth in gaining access to productive job opportunities.

The Executive Secretary Guide to Building a Powerful Personal Brand (Paperback): Anel Martin The Executive Secretary Guide to Building a Powerful Personal Brand (Paperback)
Anel Martin
R398 Discovery Miles 3 980 Ships in 10 - 15 working days
The Organized Admin - Leverage Your Unique Organizing Style to Create Systems, Reduce Overwhelm, and Increase Productivity... The Organized Admin - Leverage Your Unique Organizing Style to Create Systems, Reduce Overwhelm, and Increase Productivity (Paperback)
Julie Perrine
R497 Discovery Miles 4 970 Ships in 10 - 15 working days
How To Become The Go-To Person - Make yourself indispensable! (Paperback): Norah Deay How To Become The Go-To Person - Make yourself indispensable! (Paperback)
Norah Deay
R219 Discovery Miles 2 190 Ships in 10 - 15 working days
Business Practice up to Date, With a Commercial map of the United States (Hardcover): Sherwin Cody Business Practice up to Date, With a Commercial map of the United States (Hardcover)
Sherwin Cody
R928 Discovery Miles 9 280 Ships in 10 - 15 working days
Jewel in the LEADER's CROWN - Powerful Strategies to Shine as an Executive Assistant & Beyond (Paperback): Ruth Mead Jewel in the LEADER's CROWN - Powerful Strategies to Shine as an Executive Assistant & Beyond (Paperback)
Ruth Mead
R562 Discovery Miles 5 620 Ships in 10 - 15 working days
Communication Strategies for Administrative Professionals - How to Communicate What You Can Do, Can't Do, Will Do,... Communication Strategies for Administrative Professionals - How to Communicate What You Can Do, Can't Do, Will Do, Won't Do, Need and Want (Paperback)
Karen Porter
R306 Discovery Miles 3 060 Ships in 10 - 15 working days
The Elite Secretary - The Definitive Guide to a Successful Career (Paperback): Sandra C. Rorbak The Elite Secretary - The Definitive Guide to a Successful Career (Paperback)
Sandra C. Rorbak
R552 R512 Discovery Miles 5 120 Save R40 (7%) Ships in 10 - 15 working days

Secretaries have been in existence since the establishment of the office and will undoubtedly continue to exist as long as there are offices and bosses. But the role has expanded from earlier years, and the responsibilities and duties have evolved as well. In "The Elite Secretary," author Sandra C. Rorbak, who has been a secretary on three continents throughout her career of more than twenty years, provides specific information on how to succeed in the position.

"The Elite Secretary" clarifies what novice secretaries really need to know: what to do (and what not to do) on the first day, how to handle the bully boss and other unsavory office personalities, what to expect in the modern office, and how to become an elite secretary. It provides real-life examples for both new and experienced secretaries, explaining what to expect on the job and how to handle ambiguous situations. What are the advantages and disadvantages of temping? How do male and female employers differ? How does one navigate office politics?

An informative, how-to guide, "The Elite Secretary" includes practical tools such as resume suggestions, a day-by-day checklist for interview preparation, competency guidelines, and a sample dress code policy to help you become a top-notch secretary.

Succeed As a Chief Virtual Officer - Setting Up a Successful Virtual Assistant Business (Paperback): Sue L. Canfield Succeed As a Chief Virtual Officer - Setting Up a Successful Virtual Assistant Business (Paperback)
Sue L. Canfield
R284 Discovery Miles 2 840 Ships in 10 - 15 working days

What is a Chief Virtual Officer? My philosophy revolves around the idea that you, the virtual assistant, are now a business owner. However, I've found that often business owners, and even virtual assistants themselves, view a virtual assistant (VA) as little more than another employee. This view can make it challenging to convey the true value a virtual assistant can provide a business owner. It also makes it challenging for the VA to present their business in the best professional setting. That's why I decided to call the VAs I coach Chief Virtual Officers. After all, you are the chief officer of your business. This title more accurately reflects the VA's position as a business owner. About This Book This book is designed in such a way that a Chief Virtual Officer can use it as a workbook, work through it on their own, at their own pace, and develop the mindset needed to run a successful virtual assistant business. The book has been designed with large margins and plenty of space to write notes. Topics Include: Are you Chief Virtual Officer Material? Setting Up Your Business Identifying Your Ideal Client and Target Market Marketing Your Services Communicating With Your Client Referrals and Testimonials Sub-Contracting Collaborating with Other Chief Virtual Officers Samples Included: Marketing Plan Marketing Calendar Pre-Contract Questionnaire Contract Blog Questionnaire Self-Promotion Questionnaire

How to be the Best Secretary Anyone Could Ever Have (Paperback): Claudia M. Dobson-Largie How to be the Best Secretary Anyone Could Ever Have (Paperback)
Claudia M. Dobson-Largie
R328 Discovery Miles 3 280 Ships in 10 - 15 working days

When jobs are scarce, the competition is fierce. Job security is a real concern in today's economy with companies constantly downsizing and laying off their support staff. Some cuts are unavoidable in order for companies to stay afloat; however, if you are a top notch secretary, chances are you will not be the first one booted out the door. This book, How to be the Best Secretary Anyone Could Ever Have, will prepare you for jobs in the secretarial field or help you to enhance your existing skills in this area. It provides pointers on how to best apply your core competency skills to promote long-term success and maintain a competitive edge.

Address Book for Professionals on the Go (Paperback): Colin Scott, Speedy Publishing LLC Address Book for Professionals on the Go (Paperback)
Colin Scott, Speedy Publishing LLC
R370 R339 Discovery Miles 3 390 Save R31 (8%) Ships in 10 - 15 working days

If you have challenges keeping your contacts organized or you have become frustrated with the address books that you are currently using then you are in need of a professional address book. This book is the best method that is currently available to help the user to keep addresses, telephone, numbers, email addresses and any other contact details properly organized.

Blackboard Learn Administration (Paperback, New edition): Terry Patterson Blackboard Learn Administration (Paperback, New edition)
Terry Patterson
R1,267 Discovery Miles 12 670 Ships in 10 - 15 working days

Blackboard Learn is web application software that allows users around the world to participate in training and educational opportunities. This software is utilized in high schools, college campuses, corporations, and government entities. 'Blackboard Learn Administration' navigates both novice and experienced administrators through the simple and complex parts of the e-Learning portal. Readers go step-by-step with the author from planning and installing a Blackboard Learn instance to supporting and administrating a system with courses and users.

The Life of Sir Isaac Pitman - Inventor of Phonography (Paperback): Alfred Baker The Life of Sir Isaac Pitman - Inventor of Phonography (Paperback)
Alfred Baker
R1,081 Discovery Miles 10 810 Ships in 10 - 15 working days

This scarce antiquarian book is included in our special Legacy Reprint Series. In the interest of creating a more extensive selection of rare historical book reprints, we have chosen to reproduce this title even though it may possibly have occasional imperfections such as missing and blurred pages, missing text, poor pictures, markings, dark backgrounds and other reproduction issues beyond our control. Because this work is culturally important, we have made it available as a part of our commitment to protecting, preserving and promoting the world's literature.

Successful Minute Taking and Writing - How to Prepare, Organize and Write Minutes of Meetings and Agendas - Learn to Take Notes... Successful Minute Taking and Writing - How to Prepare, Organize and Write Minutes of Meetings and Agendas - Learn to Take Notes and Write Minutes of Meetings - Your Role as the Minute Taker and How You - Improve Your Writing Skills - a Skills Training Course - Lots of Exercises and Free Downloadable Workbook (Paperback)
Heather Baker; Edited by Margaret Greenhall
R462 R429 Discovery Miles 4 290 Save R33 (7%) Ships in 10 - 15 working days

Successful Minute Taking and writing. How to prepare, write and organize agendas and minutes of meetings. Learn to take notes and write minutes of meetings. Your role as the minute taker and how you interact with the chair and other attendees. I'd rather throw myself downstairs - That was how I used to feel about minute taking; this book is for those among you who feel the same. It is aimed at secretaries, PAs and administrators and covers the issues that worry them. These are based on the things that worried me and that have worried my hundreds of delegates over the last 10 years. This book is easy to read and has lots of exercises to help you develop your skills. It has advice on note taking, summarizing, preparing agendas, becoming more confident in your role, working with the chair, writing skills, listening skills and the difference between making notes at the meeting and writing the minutes. There is a useful list of the order of tasks and a checklist with timings. There is a free downloadable booklet with all the exercises in it for you. The author, Heather, has experience not only of undertaking the role of secretary and PA but she also has 10 years' experience in training other people to use the skills she has and she shares all of this experience in this book. If you want to learn how to take minutes with ease then this is the book for you. What do people think? 'I had a real phobia about minute taking and was dreading today, but you've really taken away my fear. It's all fallen into place.' Beverley, Leeds 'One of the best facilitators ever - quite clearly Heather had an extensive knowledge of the skills needed and she wanted to share best practice. Everyone had a part to play and felt confident enough to ask and contribute whatever their level of expertise. Heather was very approachable.' 'This was excellent and clearly met all of its objectives. The course was well planned and the subject matter presented in a clear, logical and interesting way.' 'Heather had very good subject knowledge and is a very good trainer. She used a number of different teaching methods and was excellent at putting the group at ease; everyone joined in.' Committee servicing and minute taking for Leeds Metropolitan University 'I'm fairly comfortable with taking minutes, but find I write a lot of notes in the meeting which probably aren't necessary. I've learned how to condense effectively.' 'Heather was very practical and helpful; understood the reality of taking minutes and not just the theory!' Minute taking for RiverStone Management Limited 'I enjoyed the course and found it relevant to my needs. The trainer was helpful and able to answer questions.' 'I found the course really useful and the style very easy to understand.' Minute taking for Yorkshire Television About the author: Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specializes in the training and development of secretarial and administrative staff (www.bakerthompsonassoc.co.uk). She now travels all over the UK working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She also delivers courses in the Middle and Far East. Heather is a Certified NLP Practitioner. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent 5 years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to personal assistant to the managing director, commuting regularly between their offices in Manchester and London. Heather conceived the speedwriting system BakerWrite and wrote the Amazon best selling book based on this system (Speed Writing skills training course, 9781849370110 http://www.UoLearn.com ) which is also available as an online training course (http://www.bakerthompsonassoc.co.uk ). She is also the author of Successful Business Writing, 9781849370745.

Successful Business Writing - How to Write Business Letters, Emails, Reports, Minutes and for Social Media - Improve Your... Successful Business Writing - How to Write Business Letters, Emails, Reports, Minutes and for Social Media - Improve Your English Writing and Grammar - Improve Your Writing Skills - a Skills Training Course - Lots of Exercises and Free Downloadable Workbook (Paperback)
Heather Baker; Edited by Margaret Greenhall
R458 Discovery Miles 4 580 Ships in 10 - 15 working days

Successful business writing. How to write business letters, emails, reports, minutes and for social media. Improve your English writing and grammar. Improve your writing skills. A Skills Training Course. Lots of exercises and free downloadable workbook. Dramatic changes in technology in the workplace mean we write so much more than we used to. It is vital to be able to express ourselves in a professional manner. This book enables you to plan, prepare and express your thoughts in a clear and persuasive way. This is the UK spelling version of this book. For the American spelling use ISBN 978-1-84937-074-5. The book is a course to help you practise the skills as you work through it. There is also a downloadable workbook available at http://www.uolearn.com . You will be able to achieve improved results through thinking about the purpose of the communication, get what you want by identifying the background and needs of your reader. You will be able to create successful text for emails, letters, minutes, reports, brochures, websites, tenders and social media. Ensure your organisation's good image by knowing how to proofread successfully and gain techniques to prepare thoroughly. You will learn how to write effective communications that persuade people to help you and create excellent impressions with well formatted documents. You will learn how to avoid common mistakes of business writing and there are plenty of exercises to help you improve. There are sample letters and emails and, of course, plenty of grammar and punctuation. Heather is passionate about the English language and its evolution in business. She is a keen supporter of the Plain English Campaign and wants to bring business writing into the 21st century whilst maintaining excellent standards. Praise for business writing success: 'The course gave me a boost of confidence that shows I am capable of drafting letters.' 'I learnt such a lot from the course, I take a bit longer over everything I write now, but it is amazing the difference if you change the 'tone' of the message.' 'I feel a lot more confident using punctuation. I found the course interesting and everything is explained clearly.' 'I learnt how to deliver bad news with a positive spin.' 'It is all great and adaptable for my role.' 'I particularly found the practising of email writing and feedback given was incredibly helpful.' 'I thought this was focussed and incredibly useful. The methods, hints and tips which I learned will enable me to improve the quality of my work.' I would certainly recommend it to others.' 'Extremely informative.' 'It is fantastic and has helped me improve my writing skills.' About the author: Heather Baker Heather had over twenty years' experience as a secretary and PA before setting up Baker Thompson Associates Limited in 2000. The company specialises in the training and development of secretarial and administrative staff (www.bakerthompsonassoc.co.uk). She now travels all over the UK working with large and small companies to enable their office staff and PAs to work more effectively and efficiently. She also delivers courses in the Middle and Far East. Heather is a Certified NLP Practitioner. She worked for ICI Pharmaceuticals (now AstraZeneca) and Hewlett Packard; she spent 5 years in France working for the Commercial Director of Cognac Hine and then 10 years with Granada Media working up to personal assistant to the managing director, commuting regularly between their offices in Manchester and London. Heather conceived the speedwriting system BakerWrite and wrote a best selling book based on this system (Speed Writing skills training course, http://www.UoLearn.com ) which is also available as a video training course (http://www.bakerthompsonassoc.co.uk ). She is the author of Successful Minute Taking.

Who Took My Pen ... Again? (Paperback): Joan Burge, Nancy Fraze, Jasmine Freeman Who Took My Pen ... Again? (Paperback)
Joan Burge, Nancy Fraze, Jasmine Freeman
R586 Discovery Miles 5 860 Ships in 10 - 15 working days

A book for executive assistants, written by executive assistants along with renowned administrative expert and speaker, Joan Burge. Who Took My Pen . . . Again? offers practical, creative strategies for achieving success and building leadership attributes, compiled from the diverse experiences of high-achieving administrative professional in a wide variety of businesses and industrties. Overflowing with secrets, tips, and tools of the profession, you will become your very best and gain new insights.

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