Dental Reception and Practice Management 2nd Edition is the dental office administrator's essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the reader's understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Council's Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act. Provides practical advice for dental receptionists wishing to upgrade their skills Covers all aspects of the receptionist role, from administration and marketing to quality management and patient experience Looks at new standards and regulations put into effect Offers concrete suggestions to improve dental practices and further patient health Includes access to a companion website with case studies and links to useful websites Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.

Successful Time Management is packed with proven tips, tools and techniques to help you review and assess your time management and adopt new work practices to improve it. This book includes great time-saving ideas, practical solutions and checklists, plus advice on: controlling paperwork, organizing your emails, delegating and working with others, prioritizing to focus on key issues, getting and staying organized. This fully updated 6th edition features even more practical exercises, useful templates and top tips to help you minimize time-wasting and interruptions, and focus on the priorities that will lead to success in your job and career. Successful Time Management will give you the tools to become more efficient and effective. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Common Core Basics Mathematics Core Subject Module (grade level equivalency 6-8) builds the foundational skills needed for Common Core-based high school equivalency exams and beyond. It is the first step toward achieving high school equivalency test success and college and career readiness. Features include diagnostic pre-tests and mastery post-tests, 21st century skill instruction to develop critical thinking, instruction tied to real-world tasks, and inquiry-based learning opportunities.

'Terrific. So funny' Zadie Smith 'Monstrously depressing but so comic and well observed that I didn't really mind .... It is great' Dolly Alderton 'A dark comedy of female rage' Catherine Lacey 'Brilliant. For fans of Ottessa Moshfegh's My Year of Rest and Relaxation' Pandora Sykes 'Funny, shocking, clever, and hugely entertaining' Roddy Doyle 'A definitive work of milennial literature' Jia Tolentino 'The best thing I've read in years' Emma Jane Unsworth 'Vicious ... hilariously spot on' Guardian In a windowless office, a woman explains something from her real, nonwork life - about the frustration and indignity of returning her online shopping - to her colleagues. One wears a topknot. Another checks her pedometer. Watching them all is Millie. Thirty-years-old and an eternal temp, she says almost nothing, almost all of the time. But then the possibility of a permanent job arises. Will it bring the new life Millie is envisioning - one involving a gym membership, a book club, and a lot less beer and TV - finally within reach? Or will it reveal just how hollow that vision has become? 'Made me laugh and cry enough times to feel completely reborn' The Paris Review 'A definite work of millennial literature. Wretchedly riveting, with the sick, obsessive pleasure of looking under a bandage at a wound' The New Yorker 'So darkly funny and acutely observed that it feels like a documentary' Andrew McMillan 'Anyone who has ever felt like their life is going nowhere - and to make it worse, going nowhere in an achingly slow manner - will recognize themselves' Nylon

When do you address correspondents by their first names over email? Need a refresher on the proper format for a business letter? Or perhaps a cram-course on how business is conducted in a particular foreign country? Now, all your workplace questions can be found in one convenient source from the most trusted name in reference. The Office Professional's Guide takes you through office basics (frequently misspelled words; proper telephone, fax, and email etiquette; common filing systems), important business and financial concepts (P&L, ROI, price to earnings ratio), international business (a glossary of terms in five different languages; a guide to travel arangements), giving presentations (with PowerPoint), making meeting arrangements, and much more.

The Office Professional's Guide is an invaluable tool for any modern professional, no matter how high you are on your department's totem pole. Compiled and researched by Oxford's renowned reference team, this comprehensive book will be a daily source of knowledge and peace of mind.

The FET College series is designed to meet the needs of students and lecturers of the National Certificate Vocational.

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Written by a former Times Creme PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image. Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

Is this the right book for me? Gain a working vocabulary in Pitman 2000 in clear and easy stages Shorthand is a valuable asset to everyone, young or old, in private or business life and Pitman 2000 is a system designed for easy learning, with a speed potential to meet the demands of a modern fast-moving world. Get Started in Shorthand: Pitman 2000 is a beginner's guide to the basic theory and will give you a working vocabulary in Pitman 2000 in clear and easy stages. Each of the main sections contains a new set of sounds and rules, short forms, phrases and exercises, including audio exercises online. Review exercises give you the opportunity to consolidate material already covered, and a key to the exercises enable you to measure your rate of progress throughout the book. Written to make self-tuition both simple and stimulating and based on original Pitman Publishing material, this authoritative book is indispensable to anyone seeking a first or refresher course in Pitman 2000. Get Started in Shorthand: Pitman 2000 includes: Chapter 1: Basic strokes Consonants Vowels Position of outlines Circle S SES circle The suffix -ING Tick THE Punctuation Chapter 2: Consonants and vowels Seven more consonants Stroke S Past tense of regular verbs The consonant R Unstressed vowels Chapter 3: Halving strokes Halving to add T Halving to add D When not to halve Chapter 4: Common combinations The L hook The final syllables -TL or -DL L hook with circle S Plural -INGS Chapter 5: Third-place vowels Dots Dashes Chapter 6: Complex vowel sounds Dipthongs Triphones SES circle Chapter 7: S and T in combinations The ST loop The -STER loop M and N with a following T or D S and Z Diphones ZH H Chapter 8: The R hook R hook on straight strokes Stress rules Chapter 9: Hook N Final hook N to curved strokes Final N hook to straight strokes Chapter 10: Suffixes and compounds Suffixes Compound consonants Chapter 11: L and R hooks with curves Initial hooks to curved strokes Stress rules with R and L hooks Reverse forms of initially hooked curves Chapter 12: More hooks -SHUN hook F/V hook Chapter 13: Speed strokes Doubling CON- or COM- Chapter 14: Last words Figures Negative words Suffix -SHIP Disjoining Omission of a consonant Vowel insertion Learn effortlessly with a new easy-to-read page design and interactive features: Not got much time? One, five and ten-minute introductions to key principles to get you started. Author insights Lots of instant help with common problems and quick tips for success, based on the author's many years of experience. Test yourself Tests in the book and online to keep track of your progress. Five things to remember Quick refreshers to help you remember the key facts. Try this Innovative exercises illustrate what you've learnt and how to use it. Access the audio for this course for free by downloading it to the Teach Yourself Library app or streaming it on library.teachyourself.com

If you use a keyboard you need this book. Most of us use computers - many of us all the time - but how many of us can type properly? 'When you've learned how to touch type a 3000 word report will take you less than 1 hour to type!' With this book you can learn to 'touch type' in ten hours at a fraction of the cost of a course. It will also take you less time than the average course and, best of all, you can learn in your own home or office. Just think how much time you will save in your working day - and you will be able to concentrate on the content rather than finding the correct letters. Touch Type in Ten Hours contains easy-to-use lessons divided into manageable one hour blocks, and there are plenty of exercises to consolidate what you have learned. There is also a reference guide giving useful 'tips of the trade'. This new edition goes on to show you how to use Microsoft Word 2007 to best advantage. Most of us want to learn all the basics as quickly as possible and in no time at all you should be able to do everything from simple word processing tasks such as moving blocks of text, to more complex tasks such as mail merge, graphics and creating newspaper style columns. Spend a few hours now and reap the benefits for a lifetime, whether you are using a keyboard at work or at home. Contents: Preface; Introduction; Getting started; Part 1 - Drills, Hour 1: The Home Keys a, s, d, f, j, k, l, and; Consolidation; Hour 2: e and i, g and h; Consolidation; Hour 3: o and n, shift keys and t 20; Consolidation; Hour 4: Extra practice, full stop and y; Consolidation; Hour 5: Comma and w, r and b; Consolidation; Hour 6: m and u, p and c; Consolidation; Hour 7: v and x, q and z; Consolidation; Hour 8: Sentence drills; Hour 9: Figures; Consolidation; Hour 10: Alphabetical paragraphs; Part 2 - Additional Touch Typing Practice Material: Sentence practice; Paragraph practice; Longer practice pieces; Tasks 1-10; Part 3 - Microsoft Word Theory: AN INTRODUCTION TO WORD 2007; Running Word; The Opening Screen; Selecting Commands; Standard Toolbar; Formatting Toolbar; THE BASICS OF USING MICROSOFT WORD; Preparing, Saving and Printing a Document; Files and Folders; Getting Help; Selecting Text; Using Bold, Italic and Underline; Changing the Case of Text; Centreing Text; Moving or Copying Text; Indenting Paragraphs; Inserting Symbols; Line Spacing; Changing the Alignment of Text; Centring Text on a Page; Changing the Paper Size; Using Print Preview; Using Tabs; Page Numbering; Inserting a Page Break; Changing Margins; MORE ADVANCED FEATURES IN WORD; Tables; Mail Merge; Mail Merge to Include Labels; Graphics; Using Bullets and Numbering; Columns; Part 4 - Reference Guide: Important symbols and general rules; More general rules; Line spacing; Fonts; Margins; Paper sizes Manuscript correction signs; Abbreviations and their correct spellings; Putting together sentences and paragraphs; The business letter; Memos; Emails; Reports; Illustrations: Correct sitting position; Hand chart.

The COVID-19 pandemic has shifted the teaching-learning experience dramatically, creating an opportunity for new online and blended learning techniques and tools. This has also added a new dimension to practices and methods already adopted for achieving sustainable development goals (SDGs) within education. This requires a new paradigm shift in the teaching-learning process through the systemic and pragmatic assessment of student learning outcomes so that employability skills and competence can be developed in students for competing at the global level. Development of Employability Skills Through Pragmatic Assessment of Student Learning Outcomes discusses the best practices in the assessment of student learning objectives (SLOs), the mapping of SLOs, and the ways of developing employability skills in young minds so that SDGs may be achieved. It elaborates the theory, practice, and importance of developing employability skills through research-based learning. Covering topics such as graduate employability, outcome-based education, and technical undergraduate programs, this premier reference source is an essential resource for employers, libraries, students and educators of higher education, faculty and administration of higher education, pre-service teachers, government organizations, business leaders and managers, human resource managers, researchers, and academicians.