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Books > Business & Economics > Business & management > Office & workplace > Secretarial & office skills > General
While the principles of minute taking have hardly changed for
hundreds of years, the technology we use to help (or hinder) us
changes all the time. This second edition takes account of the
increasing use of laptops, data projectors and other equipment in
meetings. It examines carefully the advantages they bring and the
best ways of incorporating technology into sound procedures that
preserve the integrity of minutes. It doesn't, however, neglect the
fact that pen and paper - and a range of options in between - are
still perfectly valid tools for the professional minute taker. The
new edition is the first of the newly branded 'Key Guide' series -
condensed pocket books on a range of subject matter for those new
to the subject or for those who want core subject information in
one slim volume.
The FET College series is designed to meet the needs of students
and lecturers of the National Certificate Vocational.
Successful Time Management is packed with proven tips, tools and
techniques to help you review and assess your time management and
adopt new work practices to improve it. This book includes great
time-saving ideas, practical solutions and checklists, plus advice
on: controlling paperwork, organizing your emails, delegating and
working with others, prioritizing to focus on key issues, getting
and staying organized. This fully updated 6th edition features even
more practical exercises, useful templates and top tips to help you
minimize time-wasting and interruptions, and focus on the
priorities that will lead to success in your job and career.
Successful Time Management will give you the tools to become more
efficient and effective. The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with
the bestselling Creating Success series. Written by experts for new
and aspiring managers and leaders, this million-selling collection
of accessible and empowering guides will get you up to speed in no
time. Packed with clever thinking, smart advice and the kind of
winning techniques that really get results, you'll make fast
progress, quickly reach your goals and create lasting success in
your career.
Language is the medium of business. To be successful, we need to
communicate effectively in writing. That's true whether we are
providing instructions to our colleagues, communicating with our
customers, or advising our direct reports. We must be able to
deliver clear, accurate messages that inform, persuade and
motivate. Unfortunately, people lapse into habits that interfere
with their ability to communicate. "The Language of Success" shows
readers how to avoid these mistakes, and to write lucid, concise,
and accurate e-mails, letters, performance appraisals, and
presentations.Now anyone can master the lost art of clear writing
and: eliminate ambiguities, jargon and grandiose claims; master
proper paragraph structure so the message doesn't get muddled;
avoid wishy-washy or misleading terms like 'world class' or 'state
of the art' write clear concise sentences that follow the 'first
time right rule'; use e-mail professionally; and, efficiently
create career-enhancing reports. Honest and authoritative, "The
Language of Success" will gives readers practical techniques to
help readers cut through the fluff, guff, geek, and hyperbole,
write exceptional business documents, and get their message heard.
This student book is fully supported by an audio CD so that
students can practice dictation passages to improve their shorthand
speed for exam success.Theory principles are covered in logical
progression to build skills and confidence. Revision points and
lots of tasks reinforce learning and give students plenty of
opportunity to practice their skills.
"Worlds Apart: Acting and Writing in Academic and Workplace
Contexts" offers a unique examination of writing as it is applied
and used in academic and workplace settings. Based on a 7-year
multi-site comparative study of writing in different university
courses and matched workplaces, this volume presents new
perspectives on how writing functions within the activities of
various disciplines: law and public administration courses and
government institutions; management courses and financial
institutions; social-work courses and social-work agencies; and
architecture courses and architecture practice. Using detailed
ethnography, the authors make comparisons between the two types of
settings through an understanding of how writing is operative
within the particularities of these settings.
Although the research was initially established to further
understanding of the relationships between writing in academic and
workplace settings, it has evolved to examining writing as it is
embedded in both types of settings--where social relationships,
available tools, and historical, cultural, temporal, and physical
location are all implicated in complex ways in the decisions people
make as writers. Readers of this volume will discover that the
uniqueness of each setting makes salient different aspects of
writers and writing, resulting in complex, and potentially
unsettling implications for writing theory and the teaching of
writing.
"Worlds Apart: Acting and Writing in Academic and Workplace
Contexts" offers a unique examination of writing as it is applied
and used in academic and workplace settings. Based on a 7-year
multi-site comparative study of writing in different university
courses and matched workplaces, this volume presents new
perspectives on how writing functions within the activities of
various disciplines: law and public administration courses and
government institutions; management courses and financial
institutions; social-work courses and social-work agencies; and
architecture courses and architecture practice. Using detailed
ethnography, the authors make comparisons between the two types of
settings through an understanding of how writing is operative
within the particularities of these settings.
Although the research was initially established to further
understanding of the relationships between writing in academic and
workplace settings, it has evolved to examining writing as it is
embedded in both types of settings--where social relationships,
available tools, and historical, cultural, temporal, and physical
location are all implicated in complex ways in the decisions people
make as writers. Readers of this volume will discover that the
uniqueness of each setting makes salient different aspects of
writers and writing, resulting in complex, and potentially
unsettling implications for writing theory and the teaching of
writing.
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'Terrific. So funny' Zadie Smith 'Monstrously depressing but so
comic and well observed that I didn't really mind .... It is great'
Dolly Alderton 'A dark comedy of female rage' Catherine Lacey
'Brilliant. For fans of Ottessa Moshfegh's My Year of Rest and
Relaxation' Pandora Sykes 'Funny, shocking, clever, and hugely
entertaining' Roddy Doyle 'A definitive work of milennial
literature' Jia Tolentino 'The best thing I've read in years' Emma
Jane Unsworth 'Vicious ... hilariously spot on' Guardian In a
windowless office, a woman explains something from her real,
nonwork life - about the frustration and indignity of returning her
online shopping - to her colleagues. One wears a topknot. Another
checks her pedometer. Watching them all is Millie. Thirty-years-old
and an eternal temp, she says almost nothing, almost all of the
time. But then the possibility of a permanent job arises. Will it
bring the new life Millie is envisioning - one involving a gym
membership, a book club, and a lot less beer and TV - finally
within reach? Or will it reveal just how hollow that vision has
become? 'Made me laugh and cry enough times to feel completely
reborn' The Paris Review 'A definite work of millennial literature.
Wretchedly riveting, with the sick, obsessive pleasure of looking
under a bandage at a wound' The New Yorker 'So darkly funny and
acutely observed that it feels like a documentary' Andrew McMillan
'Anyone who has ever felt like their life is going nowhere - and to
make it worse, going nowhere in an achingly slow manner - will
recognize themselves' Nylon
This best-selling classic has now been fully revised, expanded and
updated. It has established itself over ten years and with three
previous editions as the essential handbook for study and daily
reference. Medical Receptionists and Secretaries Handbook, Fourth
Edition contains vital information for all staff enabling them to
work efficiently and effectively both within the NHS and private
medical sectors. It encourages an understanding of the importance
of administrative staff in providing high standards of patient care
and promotes teamwork throughout the whole healthcare environment.
No medical receptionist, secretary or healthcare administrator
should be without it!
The best martial artists know what they want when they enter the
arena, they know how to get it, and they're not afraid to go after
it. The same could be said of great negotiators. This book uses the
principles of martial arts to guide readers step-by-step, from
basic techniques through advanced strategies, all the way to
achieving their "black belt" in negotiating. Packed with quizzes,
scripts, checklists, and even a Negotiating Rating Sheet for
continual self-assessment, the book trains readers in martial
arts-based negotiation fundamentals, including: * Don't Fear the
Blow -- Black belts aren't afraid of being hit or they would never
step onto the mat. Get over your fear of bargaining, and the fight
is already won. * Identify Vital Striking Points -- Weaken others'
positions by identifying what's most important to them...and bring
down even the biggest opponent. * Read Your Opponent -- Counter an
opponent's moves by honing in on what technique they're using --
and hit them with the perfect response. Grounded in authentic
martial arts tactics, this book turns novice bargainers into black
belt negotiators who can get whatever they want out of any
situation.
WINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition)
With the world of work profoundly disrupted by artificial
intelligence, machine learning and COVID-19, the role of the
executive assistant is changed forever. Learn how to respond to
these challenges and help create 'the better normal' while
developing the leadership skills necessary to thrive in a senior
administrative position. From bestselling author and expert Sue
France, The Definitive Executive Assistant & Managerial
Handbook is the ultimate guide to management in the context of an
administrative role. Placing an emphasis on both personal
leadership and practical skills, this new edition of the
award-winning book teaches readers to manage a team, develop the
emotional intelligence to understand their colleagues, negotiate
effectively and confidently manage a project. Equipped with these
tools, readers will be ready to steer their teams to organizational
success in any situation. With new sections on best practice for
managing remote workers and building a responsible relationship
with new technologies, The Definitive Executive & Managerial
Handbook is an indispensable guide for both ambitious PAs aiming
for promotion and senior assistants who want to improve their
skills.
Written by a former Times Creme PA of the Year, this new edition of
The Definitive Personal Assistant and Secretarial Handbook is the
ultimate guide for all management assistants, PAs, secretaries and
executive assistants. Administrative personnel in today's workplace
hold an immense influence, not only on their bosses' performance,
but also on the running of the whole organisation. This bestselling
book is the only resource needed to excel in one's role as an
assistant, outshine bosses' expectations and go up the ladder.
Placing special emphasis on career development and learning, it
provides help and advice on the skills necessary to progress in
your career. Along with a chapter to share with your boss for a
more fruitful working relationship, The Definitive Personal
Assistant and Secretarial Handbook includes help with time
management, networking, relationship management, communication and
confidence. Now with a new chapter on how to use neuroscience tools
to coach yourself through your weaknesses and primed behavioural
traits, it also contains even more practical help with minute
taking, telephone and mobile communication etiquette and
presentation skills. With free downloadable online resources to aid
the day-to-day running of your office, this comprehensive and
accessible guide can help you keep your finger on the pulse and
maintain your professional image. Free downloadable online
resources that include minute-taking templates and a comprehensive
management checklist.
WINNER: PA Voice Awards 2015 - Best Book for a PA (1st edition)
With the world of work profoundly disrupted by artificial
intelligence, machine learning and COVID-19, the role of the
executive assistant is changed forever. Learn how to respond to
these challenges and help create 'the better normal' while
developing the leadership skills necessary to thrive in a senior
administrative position. From bestselling author and expert Sue
France, The Definitive Executive Assistant & Managerial
Handbook is the ultimate guide to management in the context of an
administrative role. Placing an emphasis on both personal
leadership and practical skills, this new edition of the
award-winning book teaches readers to manage a team, develop the
emotional intelligence to understand their colleagues, negotiate
effectively and confidently manage a project. Equipped with these
tools, readers will be ready to steer their teams to organizational
success in any situation. With new sections on best practice for
managing remote workers and building a responsible relationship
with new technologies, The Definitive Executive & Managerial
Handbook is an indispensable guide for both ambitious PAs aiming
for promotion and senior assistants who want to improve their
skills.
Successful Time Management is packed with proven tips, tools and
techniques to help you review and assess your time management and
adopt new work practices to improve it. This book includes great
time-saving ideas, practical solutions and checklists, plus advice
on: controlling paperwork, organizing your emails, delegating and
working with others, prioritizing to focus on key issues, getting
and staying organized. This fully updated 6th edition features even
more practical exercises, useful templates and top tips to help you
minimize time-wasting and interruptions, and focus on the
priorities that will lead to success in your job and career.
Successful Time Management will give you the tools to become more
efficient and effective. The Creating Success series of books...
Unlock vital skills, power up your performance and get ahead with
the bestselling Creating Success series. Written by experts for new
and aspiring managers and leaders, this million-selling collection
of accessible and empowering guides will get you up to speed in no
time. Packed with clever thinking, smart advice and the kind of
winning techniques that really get results, you'll make fast
progress, quickly reach your goals and create lasting success in
your career.
Taking Minutes of Meetings guides you through the entire process of
minute taking: arranging the meeting; writing the agenda; creating
the optimum environment; structuring the meeting and writing notes
up accurately. The often misunderstood role of minute-taker is one
of the most important and powerful in a meeting, and this book will
help you excel at this crucial skill, allowing you to build your
career and credibility. Taking Minutes of Meetings is an easy to
read 'dip-in, dip-out' guide, providing hands-on advice about the
sections of a meeting as well as tips on how to create an agenda,
personal preparation, best practice advice on taking notes and how
to improve your accuracy. Fully updated for 2019, this 5th edition
now features even more practical exercises, useful templates, and
top tips, as well as guidance on using technology effectively and
minutes for different types of meetings. The Creating Success
series of books... Unlock vital skills, power up your performance
and get ahead with the bestselling Creating Success series. Written
by experts for new and aspiring managers and leaders, this
million-selling collection of accessible and empowering guides will
get you up to speed in no time. Packed with clever thinking, smart
advice and the kind of winning techniques that really get results,
you'll make fast progress, quickly reach your goals and create
lasting success in your career.
Quickhand(TM) Now you can teach yourself to write high-speed
shorthand using just the letters of the alphabet! Quickhand is a
new, easy-to-learn, easy-to-use, practical shorthand for business,
school, or personal use. In just a few hours, you'll learn to write
words as they sound. (No more months of study.) Quickhand is the
only alphabetic shorthand based on scientific research into how
English is actually used. So you need to learn brief forms of only
35 of the most used words--these make up 40 percent of all words in
normal office usage! (No more memorizing hundreds of special
symbols and abbreviations for seldom-used words, as in some
systems.) With some abbreviations for the most common word endings
and beginnings and special sounds, you'll know Quickhand. And
you'll be able to write Quickhand quickly and easily--on the job,
in school, in meetings, anywhere! Quickhand is one of the Wiley
Self-Teaching Guides. It's been tested, rewritten, and retested
until we're sure you can teach yourself shorthand on your own. And
it's programmed--so you work at your own pace. No prerequisites are
needed. Objectives and self-tests tell you how you're doing and
allow you to skip ahead or find extra help if you need it. Frequent
reviews, practice exercises, and a comprehensive exam reinforce
what you learn. Wiley Self-Teaching Guides More than 150 Wiley
Self-Teaching Guides teach practical skills from accounting to
astronomy, management to microcomputers. Study Skills: A Student's
Guide for Survival, Carman Reading Skills, Adams Speedreading, Fink
Vocabulary for Adults, Romine Spelling for Adults, Ryan
Punctuation, Markgraf Clear Writing, Gilbert Communicating by
Letter, Gilbert Communications for Problem Solving, Curtis Quick
Arithmetic, Carman Math Shortcuts, Locke Practical Algebra, Selby
Finite Mathematics, Rothenberg Using Graphs & Tables, Selby
Business Math, Locke Geometry & Trigonometry for Calculus,
Selby Quick Calculus, Kleppner Your Library: What's In It For You?
Lolley Literature: As You Read It, Hess Art: As You See It, Bell
What Makes Music Work? Seyer Quick Typing, Grossman Quickhand,
Grossman Managing Your Own Money, Zimmerman Look for these and
other STGs at your favorite bookstore. A Self-Teaching Guide Look
for these and other Wiley Self-Teaching Guides at your local
bookstore.
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