* Each theory point is immediately backed up with exercise practice to consolidate learning. * All the exercises are presented in Teeline for all-important reading practice. * The reading and dictation passages prepare students for exam work. * Special outlines, distinguishing outlines and word groupings are highlighted so that they can be accessed quickly.

A new set of major changes is reshaping the economy and creating challenges that are testing the mettle and talents of organizations and their employees. Unless organizations and their employees develop the requisite skills they need to cope with these challenges, many will become casualties of their own deficiencies. "Keys to Employee Success in Coming Decades" seeks to prepare employees for future success in an increasingly demanding and competitive global environment. Sims, Veres, and their contributors are careful to focus on what employees at different levels in the organization will need to do to be successful in the twenty-first century.

Mastery of the knowledge, skills, attitudes, and behaviors discussed by the contributors in this book will lead to enhanced employee performance as the new decade approaches. The requirements for new employees or the redesigned employees is quickly changing. The organizations of tomorrow will expect employees who understand the importance of success; who welcome change and accept it, master it, and deliberately cause it. They are also employees who are proactive innovators, who confront constraints and the limitations on actions that they impose, who take risks and who continue to develop themselves professionally, technically, and personally. Written clearly, concisely, and with a minimum of academic jargon, the book will be important reading for specialists in human resource management, training and development, and others with critical responsibilities throughout the organization.

The Encyclopedia of Cryptology addresses the basic theoretical concepts and provides a broad overview of the writing, sending, protection, and decrypting of codes and ciphers. This volume also includes biographical sketches, important events in the history of cryptography, and discussions of the practical applications of codes in everyday life. Illustrations, bibliographic references, and cross-references, plus two indexes complement the text. Includes biographical sketches of important figures and events in the history of cryptology Contains illustrations, bibliographic references, cross references, and two indexes

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover

The Covid-19 pandemic has been a learning experience for all in one way or other, especially for those who are engaged in teaching-learning through online and blended learning techniques and tools. This learning experience adds value and a new dimension to the practices and methods already adopted towards achieving sustainable development goal (SDG) 4 of the 17 sustainable development goals formulated by UNESCO. SDG 4 is designed for higher education and highlights the overview, importance, and ways of achieving sustainable goals in higher education. This book discusses and enumerates best practices in the assessment of student learning outcomes, the mapping of student learning outcomes with learning objectives, and the development of employability skills in young minds in order to achieve SDG 4 for universities globally. The book is ideal for students, researchers, practitioners, policymakers, and other stakeholders who are involved in higher education.

Secretaries have been in existence since the establishment of the office and will undoubtedly continue to exist as long as there are offices and bosses. But the role has expanded from earlier years, and the responsibilities and duties have evolved as well. In "The Elite Secretary," author Sandra C. Rorbak, who has been a secretary on three continents throughout her career of more than twenty years, provides specific information on how to succeed in the position.

"The Elite Secretary" clarifies what novice secretaries really need to know: what to do (and what not to do) on the first day, how to handle the bully boss and other unsavory office personalities, what to expect in the modern office, and how to become an elite secretary. It provides real-life examples for both new and experienced secretaries, explaining what to expect on the job and how to handle ambiguous situations. What are the advantages and disadvantages of temping? How do male and female employers differ? How does one navigate office politics?

An informative, how-to guide, "The Elite Secretary" includes practical tools such as resume suggestions, a day-by-day checklist for interview preparation, competency guidelines, and a sample dress code policy to help you become a top-notch secretary.