Organizations increasingly establish Shared Service Centers, either
for transactional (administrative) or transformational
(organizational change) purposes. Their popularity originates from
a combination of efficiency gains and an increase in service
quality, without giving up control of the organizational and
technical arrangements. The belief is that shared services should
maximize the advantages of centralized and decentralized delivery
of business functions. The volume deals with sample questions,
including: What do shared service models involve? What are the
structural arrangements between shared services and the
organizations? Which business processes can and/or should be
shared? What are the structural differences between shared services
in different business processes? This ASM volume intends to move
towards more systematic research action. Five main theoretical
priorities shape the content of the volume: conceptualizing shared
services for different types of business processes, business
strategy and shared services, shared services and performance,
pluralism in organizing shared services, and governance of shared
services in different types of organizations.
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