Dr Terry A. Sheridan employs a new and unique theoretical
perspective to examine how malevolent, tyrannical and mediocre
managers commonly use violence in the workplace, not necessarily
physical violence, but bullying, overt and covert emotional abuse -
all forms of negative behaviour that are damaging to individuals
and organisations. The theoretical basis for the author's analysis
and prescriptions is the new perspective of Executive Impression
Management, which stems from Dr Sheridan's research into the
differences between a number of types of executives from their
co-workers' point of view. That investigation developed indicators
to identify different negative management types and also helped
define what has been called respectful management - the sort
exercised by those managers who are good stewards. What makes this
book unusual is that it is derived from qualitative research and
covers an area where hardly any scholarly work has been produced.
The author argues that the research methodology employed has
resulted in a better understanding of impression management than
has hitherto been possible. It addresses the confusion that often
abounds regarding who is a good or bad manager and the fact that we
can identify bad management through measures of company or
organisational performance, but not how and why it went wrong. It
will assist the leadership of organisations to make the right
decisions about recruitment and promotion and to identify and
challenge poor performance effectively.
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