Operations Management (Paperback, 2nd Revised edition)

Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. Operations Management: - Provides detailed consideration of service delivery system design, with a dedicated chapter on the subject - Introduces the importance of people management from the beginning - Provides expanded discussion of operations strategy and market linkage, ERP, and supply chain issues including e-procurement - Demonstrates operations in the 'real world' with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis - Offers a range of companion materials for lecturers and students

General

Imprint:	Palgrave Macmillan
Country of origin:	United States
Release date:	November 2004
First published:	April 2006
Authors:	Terry Hill
Dimensions:	245 x 189 x 40mm (L x W x T)
Format:	Paperback
Pages:	800
Edition:	2nd Revised edition
ISBN-13:	978-1-4039-3466-6
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Operational research Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management Books > Business & Economics > Business & management > Management of specific areas > Distribution & warehousing management Promotions
LSN:	1-4039-3466-5
Barcode:	9781403934666

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