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Manage IT! - Organizing IT Demand and IT Supply (Paperback, Softcover reprint of hardcover 1st ed. 2005)
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Manage IT! - Organizing IT Demand and IT Supply (Paperback, Softcover reprint of hardcover 1st ed. 2005)
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This book came into being inthe form oflecture notes for thesubject
Infor- tion technology management (IT management) at the Twente
University inthe Netherlands. Since 1995 this subject is part of
the Master's degree of the course Business Management and
Information Technology. Over a decade of teaching, this
bookdevelopedinto what it istoday. The book gives an idea of how
organizations should organize their -
formationandcommunicationtechnologyfacilitiesinordertobeabletosay"IT
does not matter." Management and the organization of IT are only
conveniences within day-to-day operations and enablers, for
organizations that want to supply other products and services. The
book has the following starting points: (a) The IT support of
products and services of organizations makes fu- tional and
performance demandsontheIT facilities. In order to beable
tomeettheserequirementsoptimally, anITarchitectureisrequired.The IT
services and products are supplied within this architecture. (b)
Controlling IT is part of normal operational management. This means
that: -at setting up the IT facilities the principles of logistics
and operations management apply; -the information, neededfor
controlling a process, makes demandson the set-up of the
information service process. The question is: -whether someone is
authorized to supplythe data; -whether the data correspondswith
thephysically present objects and -whether the given data is
correct and complete. (c) A distinction is made between both the IT
demand and the IT supply organization. Both organizations have to
be set up. Methods indicate, xi xii Preface which processes have to
be in place in these organizations and each of these processes has
?nancial, personnel, legal and security aspects.
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