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Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings (Paperback, 1st ed. 2016)
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Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings (Paperback, 1st ed. 2016)
Series: Lecture Notes in Business Information Processing, 247
Expected to ship within 10 - 15 working days
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This book contains the refereed proceedings of the 7th
International Conference on Exploring Service Science (IESS), held
in Bucharest, Romania, in May 2016.Service science constitutes an
interdisciplinary approach to systematic innovation in service
systems, integrating managerial, social, legal, and engineering
aspects to address the theoretical and practical challenges of the
service industry and its economy. The 45 full papers and 13 short
papers accepted for IESS were selected from 119 submissions. The
papers consider the topics service exploration theories and
processes; modeling service requirements and management of business
processes; value co-creation through knowledge management and
user-centric services; service design methodologies and patterns;
service innovation and strategy; IT-based service engineering;
servitization in sustainable manufacturing; product-service
systems; business software services and data-driven service design;
web service design and service-oriented agents; IoT and mobile apps
for public transport service management; e-health services and
medical data interoperability; and service and IT-oriented learning
and education systems.
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