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Collaborative Crisis Management - Prepare, Execute, Recover, Repeat (Hardcover)
Loot Price: R2,535
Discovery Miles 25 350
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Collaborative Crisis Management - Prepare, Execute, Recover, Repeat (Hardcover)
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R2,555
Discovery Miles: 25 550
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Two experienced corporate crisis advisors offer a thorough and
approachable guide to successful crisis management from
anticipation to resolution. All organizations face crises from time
to time, and at a time when news, information (or misinformation),
and rumors can spread quickly, a timely and thoughtful response to
a crisis, is critical. In this book, two industry insiders offer a
primer on how organizational leadership should prepare for and
handle crises. The steps, plans, and cautions they offer show how
organizations can deal openly and honestly with challenges while
continuing to survive and prosper. Thomas A. Cole and Paul
Verbinnen show how successful crisis management requires a
multi-disciplined approach enacted collaboratively under strong
leadership. Drawing on many real-world examples, they speak to not
only what to do during a crisis, but also the need for preparedness
and post-crisis follow-up. The book is organized around a broad
range of discrete issues that need to be addressed in managing any
crisis and provides the steps required to successfully address each
of those issues. The authors urge crisis managers to focus
attention equally on four phases of management: prepare, execute,
recover, and then repeat (after reflecting on the results of the
last crisis) with the next one. The emphasis is on preparation and
planning, setting up the procedures, and organizing the teams that
will respond to each crisis. Unlike other crisis books that focus
solely on communication, Collaborative Crisis Management goes
further and in addition to communication, it discusses both the
legal obligations and organizational challenges that accompany a
crisis. The result is an indispensable guide for leaders, board
members, and business students.
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