Provide top-level obstetrics and gynecology telephone triage that
is safe, efficient, and effective, with Telephone Triage for
Obstetrics & Gynecology, 3rd Edition. This at-your-fingertips
guide offers a wide range of current, evidence-based protocols,
backed by proven patient-questioning techniques, quick-reference
charts, and real-life patient scenarios. Adaptable to private
practice, hospital, clinic, or call center, this invaluable guide
will help ensure that your telephone triage standards stay high,
while your practice serves individual patient situations with
empathy and accuracy, right from the start. Be expertly guided
through the telephone triage rigors of data-gathering, protocols,
and patient education, with these vital features: NEW chapter on
incorporating internet research into advice on specific protoc NEW
and expanded protocols that offer updated content on preconceptual
screening, infectious disease impacts on pregnancy, infertility
management, and emergency contraception Quick-reference sections
that arrange protocols alphabetically for fast locating
Easy-to-follow, data-gathering, flowchart format that helps you
quickly determine the nature and urgency of the caller's problem,
and choose the appropriate intervention Easy-to-explain
patient-education sections after each protocol Basic Triage
Assessment Forms that address specific problems and require vital
patient data Guidance on developing "telephone charisma" and the
power of sympathetic listening Effective patient questioning
techniques -pertinent questions to ask, types of questions, time
management, getting clarification Real-life call scenarios that
point out problems with not listening fully to the patient,
skipping relevant questions, or exerting judgments Covers telephone
triage basics, including logistical and legal considerations,
assessments, telephone communication basics and challenges, and
more Offers obstetric protocols, including overviews of
preconceptual and infertility, early management of unintended
pregnancy, fetal prenatal screening, early pregnancy evaluation and
surveillance, and more Offers gynecologic protocols, including
overviews of abnormal bleeding and spotting, amenorrhea, barrier
contraceptives, breast complaints, emergency contraception,
injectable contraceptives, intrauterine contraception, menopausal
concerns, and more Vital guidance for all gynecologic nurses,
obstetric nurses, certified nurse midwives, OB/GYN nurse
practitioners, all triage nurses, and health professionals at call
centers Your book purchase includes a complimentary download of the
enhanced eBook for iOS (TM), Android (TM), PC, and Mac. Take
advantage of these practical features that will improve your eBook
experience: The ability to download the eBook on multiple devices
at one time-providing a seamless reading experience online or
offline Powerful search tools and smart navigation cross-links that
allow you to search within this book, or across your entire library
of VitalSource eBooks Multiple viewing options that enable you to
scale images and text to any size without losing page clarity, as
well as responsive design The ability to highlight text and add
notes with one click About the Clinical Editors Vicki E. Long, DNP,
RN, CNM, is an Assistant Professor at the School of Nursing,
University of South Carolina Aiken. Patricia C. McMullen, PhD, JD,
WHNP-BC, RN, FAANP, FAAN, is a Professor and Dean of the School of
Nursing, The Catholic University of America, Washington, DC.
General
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