The evaluation of IT and its business value are the subject of many
academic and business discussions. Investments in IT are growing
extensively, and business managers worry about the fact that the
benefits might not be as high as expected. This phenomenon is often
called the IT investment paradox or the IT Black Hole: large sums
are invested in IT that seem to be swallowed by a large black hole
without rendering many returns. How to measure the benefits of IT
is the concern of this book titled Information Technology
Evaluation Methods and Management. The different IT evaluation
approaches and methods are discussed and illustrated with cases:
traditional financial evaluations such as the return on investment,
information economics and the recently introduced IT Balanced
Scorecard. The latter approach is proposed as an ideal mechanism to
support the IT/business alignment process and its related IT
governance process.
Among some of the topics included in this book are: software
measurement; ERP project evaluation; strategic electronic commerce
evaluation.
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