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Managing Uncertainty in Crisis - Exploring the Impact of Institutionalization on Organizational Sensemaking (Hardcover, 1st ed. 2017)
Loot Price: R2,468
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Managing Uncertainty in Crisis - Exploring the Impact of Institutionalization on Organizational Sensemaking (Hardcover, 1st ed. 2017)
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This book studies the variety of organizational strategies selected
to cope with critical uncertainties during crises. This research
formulates and applies an institutional sense-making model to
explain the selection of strategies for coping with uncertainties
during crises to answer the question why some organizations select
a rule-based strategy to cope with uncertainties, whereas others
pursue a more ad hoc-based strategy. It finds that the level of
institutionalization does not affect strategy selection in the
initial phase of responding to crises; that three rigidity effects
can be identified in the selection of sense-making strategies once
organizations have faced the failure of their selected strategies;
that discontinuities in the feedback loop of sense-making do not
necessarily move organizations to switch their sense-making
strategies, but interact with institutionalization to contribute to
switching sense-making strategies. This book bridges the gap
between institutional thinking and crisis management theorizing. A
major step forward in the world of crisis management studies!
--Professor Arjen Boin, Leiden University, the Netherlands In a
world of increasingly complex, sociotechnical systems interacting
in high-risk environments, Professor Lu's analysis of how
organizations manage uncertainty is both timely and profound.
--Professor Louise K. Comfort, Director, Center for Disaster
Management, University of Pittsburgh, USA Prof. Lu greatly enhances
our understanding of how organizations cope with uncertainty and
make sense of their challenges under the pressures of catastrophe.
--Dr. Arnold M. Howitt, Faculty Co-Director, Program on Crisis
Leadership, Harvard Kennedy School, USA This book provides not only
a theory of crisis management but also a key concept around which
research and practice can be conducted. --Professor Naim Kapucu,
Director of School of Public Administration, University of Central
Florida, USA A generic institutional model for analyzing and
managing hazards, disasters and crises worldwide. --Professor Joop
Koppenjan, Erasmus University Rotterdam, the Netherlands This book
has done an excellent job in opening the black box of how
organizations make sense of the crisis situations they face and
develop strategies to respond. It should be read by all of us who
wish for a peaceful and safe world. --Professor Lan Xue, Dean of
School of Public Policy and Management, Tsinghua University, China
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