"Hasenfeld has done it again. An excellent collection of essays
on many of the most important trends and issues involving human
service organizations." Mayer N. Zald, Professor (emeritus),
Sociology, Social Work, and Management, University of Michigan The
Second Edition of this best-selling text provides a comprehensive
and state-of-the-art perspective on human service organizations.
This vanguard collection weaves the latest theoretical and
empirical studies in macro theory with contemporary examples from
hospitals, schools, social service organizations, mental health
centers, and public welfare agencies. Blending theory with
application, this outstanding anthology highlights the moral
choices and accomplishments made by human service organizations.
Key Featuresof This EditionPresents the latest theoretical and
empirical studies on human service organizations, offering students
key analytical tools to study and understand human behavior in
various contexts. Introduces important new topics, such as the
impact of the policy environment, emotional labor, and advocacy
Offers students a new perspective with original studies on
organizational ideologies, conditions of work, structuration of
service technologies, diversity, and discretion.
Intended Audience This exceptional compilation of the best
theoretical and empirical studies on human service organizations is
indispensable to graduate students and scholars of organization
studies, organizational behavior, and Human Behavior in the Social
Environment."
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