Quality Function Deployment (QFD) is a method for satisfying
customers by translating their demands into design targets and
quality assurance points. For a thorough "how-to" on the
implementation of QFD, we went directly to the source -- Yoji Akao,
the creator of QFD and one of the foremost leaders of the Japanese
Total Quality Control movement.
In this unprecedented book he explains the concepts and methods
of this remarkable systems engineering approach. Filled with case
studies, detailed charts, and over 100 diagrams, this book is a
complete reference tool for QFD implementation.
It includesa " Use of the demanded quality deployment chart.
Using and promoting quality charts. Using quality control process
charts: QFD at the pre-production. Quality deployment and
reliability deployment. Quality development in the construction
industry. QFD for the service industry. QFD for software
development.
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