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Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings (Paperback, 1st ed. 2017)
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Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings (Paperback, 1st ed. 2017)
Series: Programming and Software Engineering, 10371
Expected to ship within 10 - 15 working days
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This book constitutes the refereed proceedings of the 5th
International Conference on Serviceology for Services, held in
Vienna, Austria, in July 2017. The 21 full papers and one tutorial
paper presented in this volume were carefully reviewed and selected
from 75 submissions. The papers are organized around the following
topics: human-centered service; customer satisfaction; service
innovation and marketing; service design.
General
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