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Named one of "22 new books...that you should consider reading
before the year is out" by Fortune "This practical and empathetic
guide to taking the high road is worth a look for workers lost in
conflict." - Publisher's Weekly A research-based, practical guide
for how to handle difficult people at work. Work relationships can
be hard. The stress of dealing with difficult people dampens our
creativity and productivity, degrades our ability to think clearly
and make sound decisions, and causes us to disengage. We might lie
awake at night worrying, withdraw from work, or react in ways we
later regret-rolling our eyes in a meeting, snapping at colleagues,
or staying silent when we should speak up. Too often we grin and
bear it as if we have no choice. Or throw up our hands because
one-size-fits-all solutions haven't worked. But you can only endure
so much thoughtless, irrational, or malicious behavior-there's your
sanity to consider, and your career. In Getting Along, workplace
expert and Harvard Business Review podcast host Amy Gallo
identifies eight familiar types of difficult coworkers-the insecure
boss, the passive-aggressive peer, the know-it-all, the biased
coworker, and others-and provides strategies tailored to dealing
constructively with each one. She also shares principles that will
help you turn things around, no matter who you're at odds with.
Taking the high road isn't easy, but Gallo offers a crucial
perspective on how work relationships really matter, as well as the
compassion, encouragement, and tools you need to prevail-on your
terms. She answers questions such as: Why can't I stop thinking
about that nasty email?! What's behind my problem colleague's
behavior? How can I fix things if they won't cooperate? I've tried
everything-what now? Full of relatable, sometimes cringe-worthy
examples, the latest behavioral science research, and practical
advice you can use right now, Getting Along is an indispensable
guide to navigating your toughest relationships at work-and
building interpersonal resilience in the process.
Learn how to deal with difficult colleagues and clients. At the
heart of dealing with difficult people is handling their--and your
own--emotions. How do you stay calm in a tough conversation? How do
you stay unruffled in the face of passive-aggressive comments? And
how do you know if you're difficult to work with? This book
explains the research behind our emotional response to awful
colleagues and shows how to build the empathy and resilience to
make those relationships more productive. Books in this series are
based on the work of experts including: Daniel Goleman Tony
Schwartz Nick Morgan Daniel Gilbert This collection of articles
includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?"
by Mark Gerzon; "Taking the Stress Out of Stressful Conversations,"
by Holly Weeks; "The Secret to Dealing with Difficult People: It's
About You," by Tony Schwartz; "How to Deal with a Mean Colleague,"
by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by
Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by
Rebecca Knight; "How to Manage Someone Who Thinks Everything Is
Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F.
R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional
Intelligence Series features smart, essential reading on the human
side of professional life from the pages of Harvard Business
Review. Each book in the series offers proven research showing how
our emotions impact our work lives, practical advice for managing
difficult people and situations, and inspiring essays on what it
means to tend to our emotional well-being at work. Uplifting and
practical, these books describe the social skills that are critical
for ambitious professionals to master.
Get your idea off the ground. You've got a great idea that will
increase revenue or boost productivity--but how do you get the
buy-in you need to make it happen? By building a business case that
clearly shows your idea's value. That's not always easy: Maybe
you're not sure what kind of data your stakeholders will trust. Or
perhaps you're intimidated by number crunching. The HBR Guide to
Building Your Business Case, written by project management expert
Raymond Sheen, gives you the guidance and tools you need to make a
strong case. You'll learn how to: * Spell out the business need for
your idea * Align your case with strategic goals * Build the right
team to shape and test your idea * Calculate the return on
investment * Analyze risks and opportunities * Present your case to
stakeholders
It's time for female leaders to stand out. Women often aren't seen
for their leadership potential. We face a double bind, forced to
choose whether to be liked or respected, while neither one alone is
enough to secure a seat at the table. It's up to organizations to
change, but until then, what's an aspiring female leader to do?
You, the Leader tackles the obstacles you face as you chart your
path to the top, from not getting credit for your work to feeling
unseen to being subjected to unfair biases and expectations. Filled
with advice, tips, and relatable conversations, this book will help
you better understand how you can remain authentic while showing
yourself as a valued leader in your organization. This book will
inspire you to: See yourself as a leader Develop an executive voice
Advocate for yourself and your work Support the women around you
The HBR Women at Work series spotlights the real challenges and
opportunities women experience throughout their careers. With
interviews from the popular podcast of the same name and related
articles, stories, and research, these books provide inspiration
and advice for taking on topics at work like inequity, advancement,
and building community. Featuring detailed discussion guides, this
series will help you spark important conversations about where
we're at and how to move forward.
Have the career you want—without putting your family last.
Setting and achieving professional goals are complicated when
you're managing a career and a family. How do you get ahead when
sometimes it's a struggle just to get through the day? Managing
Your Career provides the expert advice and practical solutions you
need to help you find a way forward, whether you're taking time
off, staying steady, reentering the workforce, or looking to
advance. You'll learn to: Define what a meaningful career means to
you Set individual and family goals—and make progress on
them Explore company benefits that support your career and your
role as caregiver Focus your limited time for professional
development Build support systems to get you through The HBR
Working Parents Series with Daisy Dowling, Series Editor, supports
readers as you anticipate challenges, learn how to advocate for
yourself more effectively, juggle your impossible schedule, and
find fulfillment at home and at work. Whether you're up with a
newborn or planning the future with your teen, you'll find the
practical tips, strategies, and research you need to make working
parenthood work for you.
Learn to assess the situation, manage your emotions, and move on.
While some of us enjoy a lively debate with colleagues and others
prefer to suppress our feelings over disagreements, we all struggle
with conflict at work. Every day we navigate an office full of
competing interests, clashing personalities, limited time and
resources, and fragile egos. Sure, we share the same overarching
goals as our colleagues, but we don't always agree on how to
achieve them. We work differently. We rub each other the wrong way.
We jockey for position. How can you deal with conflict at work in a
way that is both professional and productive--where it improves
both your work and your relationships? You start by understanding
whether you generally seek or avoid conflict, identifying the most
frequent reasons for disagreement, and knowing what approaches work
for what scenarios. Then, if you decide to address a particular
conflict, you use that information to plan and conduct a productive
conversation. The HBR Guide to Dealing with Conflict will give you
the advice you need to: Understand the most common sources of
conflict Explore your options for addressing a disagreement
Recognize whether you--and your counterpart--typically seek or
avoid conflict Prepare for and engage in a difficult conversation
Manage your and your counterpart's emotions Develop a resolution
together Know when to walk away Arm yourself with the advice you
need to succeed on the job, with the most trusted brand in
business. Packed with how-to essentials from leading experts, the
HBR Guides provide smart answers to your most pressing work
challenges.
Conduct more productive conversations. As a working parent, you
lead meetings, advocate for your children, and make presentations
that win clients—all with ease. But when your personal
life spills into your professional life—whether it's
negotiating a schedule change with your boss or talking to your
spouse about responsibilities at home—it can be a
challenge to communicate effectively and reach agreement.
Communicate Better with Everyone provides the expert advice, sample
language, and practical solutions you need to help you have more
productive conversations with everyone, from your manager to
yourself. You'll learn to: Discuss your career and family
commitments with your boss Set boundaries—and stick to
them Create a safe environment for open, honest conversations
Decide whether—and what—to disclose when facing a
personal crisis Talk back to your inner critic The HBR Working
Parents Series with Daisy Dowling, Series Editor, supports readers
as you anticipate challenges, learn how to advocate for yourself
more effectively, juggle your impossible schedule, and find
fulfillment at home and at work. Whether you're up with a newborn
or planning the future with your teen, you'll find the practical
tips, strategies, and research you need to make working parenthood
work for you.
Build trust-and create more value. Whether you're negotiating a
salary, a deal with a supplier, or your workload, thoughtful
preparation increases your confidence, resilience-and results. But
it's not just numbers and strategies. Advocating for yourself, your
team, and your business can feel personal, so you also need to
manage the emotions that arise during the process. Next-Level
Negotiating provides the research, advice, and practical tips you
need to counter the harmful stereotypes about women and negotiation
to communicate clearly who you are and what you need. Establish
trust with your counterpart and face negotiations of any size with
curiosity, creativity, and a collaborative mindset-all the
essentials to successfully seal a deal. This book will inspire you
to: Set a clear target-and imagine alternatives Consider your
counterpart's context and perspective Manage the emotions in the
room Strike a deal that works for you The HBR Women at Work Series
spotlights the real challenges and opportunities women experience
throughout their careers. With interviews from the popular podcast
of the same name and related articles, stories, and research, these
books provide inspiration and advice for taking on topics at work
like inequity, advancement, and building community. Featuring
detailed discussion guides, this series will help you spark
important conversations about where we're at and how to move
forward.
Have the career you want—without putting your family last.
Setting and achieving professional goals are complicated when
you're managing a career and a family. How do you get ahead when
sometimes it's a struggle just to get through the day? Managing
Your Career provides the expert advice and practical solutions you
need to help you find a way forward, whether you're taking time
off, staying steady, reentering the workforce, or looking to
advance. You'll learn to: Define what a meaningful career means to
you Set individual and family goals—and make progress on
them Explore company benefits that support your career and your
role as caregiver Focus your limited time for professional
development Build support systems to get you through The HBR
Working Parents Series with Daisy Dowling, Series Editor, supports
readers as you anticipate challenges, learn how to advocate for
yourself more effectively, juggle your impossible schedule, and
find fulfillment at home and at work. Whether you're up with a
newborn or planning the future with your teen, you'll find the
practical tips, strategies, and research you need to make working
parenthood work for you.
Learn to assess the situation, manage your emotions, and move on.
While some of us enjoy a lively debate with colleagues and others
prefer to suppress our feelings over disagreements, we all struggle
with conflict at work. Every day we navigate an office full of
competing interests, clashing personalities, limited time and
resources, and fragile egos. Sure, we share the same overarching
goals as our colleagues, but we don't always agree on how to
achieve them. We work differently. We rub each other the wrong way.
We jockey for position. How can you deal with conflict at work in a
way that is both professional and productive--where it improves
both your work and your relationships? You start by understanding
whether you generally seek or avoid conflict, identifying the most
frequent reasons for disagreement, and knowing what approaches work
for what scenarios. Then, if you decide to address a particular
conflict, you use that information to plan and conduct a productive
conversation. The HBR Guide to Dealing with Conflict will give you
the advice you need to: Understand the most common sources of
conflict Explore your options for addressing a disagreement
Recognize whether you--and your counterpart--typically seek or
avoid conflict Prepare for and engage in a difficult conversation
Manage your and your counterpart's emotions Develop a resolution
together Know when to walk away Arm yourself with the advice you
need to succeed on the job, with the most trusted brand in
business. Packed with how-to essentials from leading experts, the
HBR Guides provide smart answers to your most pressing work
challenges.
Emotional intelligence has been shown to be more important than
other competencies in determining outstanding leadership. Emotions
drive some of our most critical professional interactions--whether
you're inspiring your team to higher performance, persuading your
boss to see something from your point of view, dealing with
difficult colleagues, or managing your own stress level. Indeed,
knowing how to manage emotions has become one of the crucial
criteria in hiring and promotion. This specially priced five-volume
set includes books from the HBR Guide series on the topics of
Emotional Intelligence, Office Politics, Dealing with Conflict,
Managing Stress at Work, and Managing Up and Across. You'll learn
how to: Monitor and channel your moods and reactions Determine your
emotional intelligence strengths and weaknesses Deal with difficult
people Understand when to resolve a conflict head-on--and when to
let it go Influence others across the organization Build supportive
alliances with coworkers and colleagues Handle workplace stress in
productive ways Arm yourself with the advice you need to succeed on
the job with the most trusted brand in business. Packed with how-to
essentials from leading experts, the HBR Guides provide smart
answers to your most pressing work challenges.
Relationships built on trust matter. Deep and meaningful
connections, especially with other women, are critical to our
careers and to our overall well-being and happiness. The bonds we
build based on trust allow us to help one another, learn, and
advance. But high-quality professional relationships are only
possible with emotional openness and not all women, especially
those from underrepresented groups, feel they can be vulnerable
enough at work to develop these kinds of ties. Making Real
Connections provides the research, advice, and practical tips you
need to go beyond small talk with your colleagues and shallow,
transactional networking to create professional relationships that
are truly amazing. This book will inspire you to: Find authentic
ways to grow your network Enjoy the rewards of having real friends
at work while avoiding the pitfalls Seek out a sponsor-or become
one Navigate problems when work relationships become draining The
HBR Women at Work Series spotlights the real challenges and
opportunities women experience throughout their careers. With
interviews from the popular podcast of the same name and related
articles, stories, and research, these books provide inspiration
and advice for taking on issues at work such as inequity,
advancement, and building community. Featuring detailed discussion
guides, this series will help you spark important conversations
about where we're at and how to move forward.
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