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Produktivitat Von Dienstleistungen - Mitwirkung Und Einfluss Des Kunden (German, Paperback, 2006 ed.): Prof Dr Sabine Fliess Produktivitat Von Dienstleistungen - Mitwirkung Und Einfluss Des Kunden (German, Paperback, 2006 ed.)
Prof Dr Sabine Fliess; Britta Lasshof
R2,122 Discovery Miles 21 220
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Britta Lasshof zeigt, dass der Kunde in Folge der notwendigen Integration erheblichen Einfluss auf die Produktivitat ausubt, und belegt dies durch eine Fallstudie. Mit dem Ziel der Produktivitatssteigerung unter Ausnutzung der Kundenmitwirkung wird erstmalig ein mathematischer Ansatz entwickelt, der die Co-Produktion zwischen Anbieter und Nachfrager optimiert.
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