The authors offer proven skills, training, and educational applications that develop individual employee thinking for total quality management, ISO 9000, or other quality-team business programs. It develops the great potential of using cognitive-based learning to empower people for quality and workplace leadership, systems that move beyond traditional behavior-based training techniques. The authors explain what can and cannot be done to increase "creative thinking", insight, and adult intelligence. They provide bottom-line measures for assessing the effectiveness of training procedures and show how a commitment to substantive life-long employee education can build a stronger business and corporate presence in the marketplace of the future.

For the first time, a user-friendly handbook has been written on America's workplace literacy gap. Work Force Education has become the quintessential human resource issue of the 1990's. Its impact is now felt by more than 80 million adults, and carries an annual $300 billion price tag in lost employee productivity. This unique book offers readers a complete review of past, present, and future adult literacy programs. It provides essential context on how this training/educational issue suddenly appeared. Also considered are how current programs consistently fail to close an ever-widening workplace education gap. The book does not talk around potential solutions. Instead, it gives practical, real-life case study examples, from successful on-site company programs conducted by the authors. A blueprint is outlined on how to offer Work Force Education for any business large or small. This book will provide insights to senior executives, human resource/training and development managers, or adult educators. They will obtain a clear understanding of how to organize a multi-level, cost-justified Work Force Education program that meets America's 21st century international productivity requirements.