What do the credit card, Oreo, school nurse, and crossword puzzle have in common? All originated in New York City. These and about 300 other New York originals fill the pages of New York City Firsts. From colonial times through the present day, first-of-their-kind achievements occurred in New York in every imaginable field, from the arts to sports, from business to social welfare. These firsts ranged from life-changing accomplishments, such as the invention of air conditioning, to the downright silly. Cronuts, anyone? The book provides a broad picture of the social history of America in general. What problems of the day cried out for solutions by daring individuals and bold ideas? How did people enjoy themselves at various points in history? In this most densely populated American city, where did residents live, and how did they get around? New York City Firsts is for history lovers and trivia buffs regardless of where they live. It's a fun read, a great gift, and a tantalizing diversion.

A comprehensive guide to essential theories and practices of change creation and implementation Organizational Change provides an essential overview to implementing deliberate and focused change through effective communication strategies. Author Laurie Lewis integrates academic rigor with real-world case studies to provide a comprehensive examination of both theoretical and pragmatic approaches to alterations and modifications of organizational structures. Emphasizing the importance of formal and informal communication in implementation of change, this text investigates methods of information dissemination and examines various channels for communicating change. Coverage of stakeholder relationships, concepts of uncertainty and resistance, assessing change outcomes, and more provides readers with a solid foundational knowledge of change dynamics in organizations. Extensively revised and updated, this second edition provides new case studies on topics such as design of input solicitation, and current research in areas including the persuasive effects of sidedness or inoculation, and socially supportive communication. Improved pedagogical tools, streamlined organization of topics, and additional charts, graphs, and images reinforce efficient presentation of material and increase reader retention and comprehension. Examines empirical, theoretical, and conceptual approaches to strategic communication during organization change Explores key elements of change, appropriate communication strategies, and outcome evaluation methods Presents adaptive and programmatic strategic implementation models Provides studies of real-world companies and actual research on organizational change Debunks popular myths and clarifies misunderstandings of research and theory on implementation of change Demonstrates how Individuals, groups, and entire organizations can create change and influence implementation. Organizational Change provides a thorough survey of the communication and implementation strategies, methods, and conceptual foundations of change in public and private sector organizations, suitable for undergraduate and graduate study and practitioners with interest in complex change implementation.

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

Everything you need to know about freelance fees
Do your palms get sweaty when a prospective client asks, "How much do you want for this project?" Learn the techniques presented in What to Charge: Pricing Strategies for Freelancers and Consultants and you'll never panic again
What to Charge takes you through the processes of setting rates, assessing fees dictated by clients, and evaluating your pricing experiences. You'll learn how to dig for information before quoting a fee. You'll examine the pros and cons of different pricing methods, such as hourly rates, project fees, and retainers. You'll discover the only two rules of pricing and why following them will guarantee you pricing success. You'll find out how to keep records that will enable you to maximize your profits on future projects. And you'll see how and when to analyze your income retroactively and to raise your rates with little effort.
With self-employment being the hottest job trend, What to Charge is essential reading and a must-have reference for all entrepreneurs. No other book provides the detailed guidance of this volume, which is now in its second edition. Here's what readers of What to Charge: Pricing Strategies for Freelancers and Consultants have said:
"I wish I had this book when I began freelancing."
"You've taken the guesswork out of pricing "
"This is the most logical, practical approach to pricing-and business management%u2014for the self-employed that I have ever seen."
"I've had my own business for years, and I thought I knew it all. But What to Charge gave me new insights and new approaches. As soon as I implemented one of these strategies, I recouped the cost of the book."
Lessons learned in the trenches form the basis of this book. The author, Laurie Lewis, has more than 25 years as a freelance medical writer and editor. Active in several professional associations, the author has incorporated not only her own experiences but also those of other self-employed professionals to create a model for successful pricing of consulting services.
The techniques presented in What to Charge have stood the test of time, remaining valid through the recession that occurred since the first edition was published in 2000. In fact, because the book presents strategies, it will never go out of date. Whether you're just launching a freelance business or you have many years of consulting under your belt, What to Charge is for you.

Organizational Change integrates major empirical, theoretical and conceptual approaches to implementing communication in organizational settings. Laurie Lewis ties together the disparate literatures in management, education, organizational sociology, and communication to explore how the practices and processes of communication work in real-world cases of change implementation. * Gives a bold and comprehensive overview of communication research and ideas on change and those who bring it about * Fills in an important piece of the applied communication puzzle as it relates to organizations * Illustrated with student friendly, real life case studies from organizations, including organizational mergers, governmental or nonprofit policy or procedural implementation, or technological innovation * Winner of the 2011 Organizational Communication NCA Division Book of the Year