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Intelligent IT Outsourcing enables practitioners to focus in on the
essential issues that need to be addressed so that the fundamental
structure of their sourcing strategy and its implementation is
sound. The authors provide insight into the challenges likely to be
faced and give detailed advice on how to pre-empt and manage these.
IT and outsourcing continue to be problematic, not least because
fundamental learning about this subject fails to be applied
systematically, and because IT is inherently difficult to manage.
The economics are not obvious and emerging technologies have to be
addressed, therefore IT goes to the heart of many enterprises and
interfaces with multiple business units and processes, and there
are continuous skills shortages.
Unfortunately complexities are not removed in outsourced situations
where additional problems come into play, for example the
supplier's capabilities, whether the IT is right for an outsourcing
solution, and whether the contract is robust but flexible enough to
allow for outsourcing to take place. Objectives need to be
realistic, and factors such as whether the internal management is
mature and capable enough in this field, and the impact of
prohibitive switching costs on behaviour once an outsourcing deal
has been signed all have to be taken into account.
The authors have built up over two decades of research, advisory
and practitioner experience that enables them to distil the
fundamental challenges in IT and outsourcing and demonstrate how
these can be addressed.
* Focuses on the fundamentals of what should be done and what
should be avoided, based on actual experience applied in major IT
outsourcing deals
* Researchfindings and case examples included throughout to support
recommended practices
* Written by highly experienced, internationally acknowledged
experts in the field
'Delivering Business Value from IT' is focused on the evaluation
issue in IT and how IT evaluation can proceed across the life-cycle
of any IT investment and be linked positively to improving business
performance.
Chapters 1,2 and 3 detail an approach to IT evaluation whilst
chapters 4 and 5 build on these by showing two distinctive
approaches to linking IT to business performance. The remaining
three chapters deal with a range of evaluation issues emerging as
important - specifically Internet evaluation, Y2K and beyond, EMU,
quality outsourcing, infrastructure, role of benchmarking, and cost
of ownership issues that practitioners regularly encounter.
A 'Computer Weekly' Professional Series book
Contains high visibility case studies including Safeway, Unipart,
Hewlett Packard, Morgan Stanley, CNN, BP Exploration, British
Aerospace, and Royal and Sun Alliance.
This book is a companion to Global Business: Strategy in Context
(ISBN 9780995682085) and takes the learning further into managing
the key, functional areas that underpin strategic positioning. It
first focuses on the major challenges and ways of running marketing
and R&D functions in an international business. The author then
gives insights, through frameworks, studies and examples, into how
businesses manage organisation structure and architecture; sourcing
and the supply chain; information systems and emerging
technologies; and human resources, in different parts of the
world—globally, regionally and domestically. The book also
reviews how an international business can manage exchange rates in
the context of the international monetary system. The book provides
detailed understanding of challenges and practices in international
project and change management, and concludes by establishing
future, post–COVID-19, challenges, opportunities and directions
for international businesses. Notable features of this title are
… • Based on up-to-date research studies. • Reviews the
post–COVID-19 shifting global context, changed business
priorities and impacts on strategy. • Covers the essential
international business management functions. • Includes extensive
sections on international project and change management. •
Details how the 2020-2021 crises have accelerated the adoption of
emerging technologies, and how global digital management can be
executed. • Focuses on the future. The book provides management
principles for dealing with systemic risk and redesigning an
international business for the new (ab)normal.
'Making IT Count: from strategy to implementation' focuses on the
practical elements of delivering Information Technology strategy.
Studies regularly show that over half of Information Technology
strategies are never implemented, or are unsuccessful in delivering
the desired results, and that a significant percentage of
strategies implemented were never in the original plans. The
linkage between strategy development and delivery needs a very
clear focus; this is the key topic that the authors address. The
book highlights eight major fallacies in managing IT, and eighteen
better practices. It then details how to draw up strategy,
instigate navigation techniques and make sourcing decisions. Change
and delivery are a major focus, as is infrastructure development.
Caselets and full length case studies of organizations such as
General Electric, Siemens, Colonial Mutual, Charles Schwab,
Macquarie Bank, ICI, United Airlines, Norwich Union, Walgreens and
Dell and have been included to show how strategies have been
successfully implemented and managed.
'Delivering Business Value from IT' is focused on the evaluation
issue in IT and how IT evaluation can proceed across the life-cycle
of any IT investment and be linked positively to improving business
performance. Chapters 1,2 and 3 detail an approach to IT evaluation
whilst chapters 4 and 5 build on these by showing two distinctive
approaches to linking IT to business performance. The remaining
three chapters deal with a range of evaluation issues emerging as
important - specifically Internet evaluation, Y2K and beyond, EMU,
quality outsourcing, infrastructure, role of benchmarking, and cost
of ownership issues that practitioners regularly encounter.
'Making IT Count: from strategy to implementation' focuses on the
practical elements of delivering Information Technology strategy.
Studies regularly show that over half of Information Technology
strategies are never implemented, or are unsuccessful in delivering
the desired results, and that a significant percentage of
strategies implemented were never in the original plans. The
linkage between strategy development and delivery needs a very
clear focus; this is the key topic that the authors address. The
book highlights eight major fallacies in managing IT, and eighteen
better practices. It then details how to draw up strategy,
instigate navigation techniques and make sourcing decisions. Change
and delivery are a major focus, as is infrastructure development.
Caselets and full length case studies of organizations such as
General Electric, Siemens, Colonial Mutual, Charles Schwab,
Macquarie Bank, ICI, United Airlines, Norwich Union, Walgreens and
Dell and have been included to show how strategies have been
successfully implemented and managed.
Intelligent IT Outsourcing enables practitioners to focus in on the
essential issues that need to be addressed so that the fundamental
structure of their sourcing strategy and its implementation is
sound. The authors provide insight into the challenges likely to be
faced and give detailed advice on how to pre-empt and manage these.
IT and outsourcing continue to be problematic, not least because
fundamental learning about this subject fails to be applied
systematically, and because IT is inherently difficult to manage.
The economics are not obvious and emerging technologies have to be
addressed, therefore IT goes to the heart of many enterprises and
interfaces with multiple business units and processes, and there
are continuous skills shortages. Unfortunately complexities are not
removed in outsourced situations where additional problems come
into play, for example the supplier's capabilities, whether the IT
is right for an outsourcing solution, and whether the contract is
robust but flexible enough to allow for outsourcing to take place.
Objectives need to be realistic, and factors such as whether the
internal management is mature and capable enough in this field, and
the impact of prohibitive switching costs on behaviour once an
outsourcing deal has been signed all have to be taken into account.
The authors have built up over two decades of research, advisory
and practitioner experience that enables them to distil the
fundamental challenges in IT and outsourcing and demonstrate how
these can be addressed.
This book examines real-world implementations of service automation
technologies using Robotic Process Automation and Cognitive
Automation tools. This newest, detailed research finds that RPA
adoptions are accelerating, maturing, and scaling in global
enterprise. The research covers multiple industries, applications,
and shared services, and uses case studies to establish action
principles and how to mitigate automation risks. The book also
examines the first enterprise-worthy cognitive automation tools
that use machine-learning algorithms to process big data, often in
natural language form, and analyses three major detailed cases and
the conditions for effective implementation. The book includes
interviews with major clients, providers and analysts, and a
detailed analysis of the automation and future of work debate. The
book provides a compelling and incisive, evidence-based perspective
on the direction and management of service automation, taking
trends through to 2025. Automation technologies like RPA, CA, and
the newest Blockchain technologies are found to transform and
elevate human work rather than eliminate it.
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Digital Services and Platforms. Considerations for Sourcing - 12th Global Sourcing Workshop 2018, La Thuile, Italy, February 21-24, 2018, Revised Selected Papers (Paperback, 1st ed. 2019)
Julia Kotlarsky, Ilan Oshri, Leslie Willcocks
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This book constitutes revised selected papers from the 12th
international Global Sourcing Workshop 2018, held in La Thuile,
Italy, in February 2018. The 9 contributions included were
carefully reviewed and selected from 40 submissions. The book
offers a review of the key topics in sourcing of services,
populated with practical frameworks that serve as a tool kit to
students and managers. The range of topics covered in this book is
wide and diverse, offering micro and macro perspectives on
successful sourcing of services. Case studies from various
organizations, industries and countries are used extensively
throughout the book, giving it a unique position within the current
literature offering.
Domestic and global outsourcing is prescribed for everything from
back office services like information technology development, human
resource transactions, and indirect procurement to core services
such as innovation, research and development, marketing and
customer care. While the vision of global sourcing using multiple
suppliers that are agile, effective, and cost efficient is
certainly achievable, it requires an immense amount of detailed
management to make it work. Not surprisingly, outsourcing IT and
back office functions, especially, has received immense attention
in trade journals, the media and in supplier and consulting
marketing outlets. This has led to a cacophony of opinions on what
works and what does not, and what the record actually is on
outsourcing strategy and implementation. Outsourcing Information
Systems brings together the papers that combined contribute a
detailed understanding of how outsourcing of IS and back office
functions has developed, and is likely to develop, the theories
that can be applied to this field of study, the mistakes committed
and learning achieved, and insights into what really does work.
Leslie Willcocks and Mary Lacity have carefully selected in-depth
analyses of the major forms of sourcing and related managerial
practices from rigorously researched and objective sources based in
the academic literature to provide a comprehensive and up-to-date
resource for researchers and practioners both.
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