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Exploring Services Science - 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings (Paperback, 1st... Exploring Services Science - 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings (Paperback, 1st ed. 2017)
Stefano Za, Monica Dragoicea, Maurizio Cavallari
R2,715 Discovery Miles 27 150 Ships in 10 - 15 working days

This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.

Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings... Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings (Paperback, 1st ed. 2016)
Theodor Borangiu, Monica Dragoicea, Henriqueta Novoa
R1,608 Discovery Miles 16 080 Ships in 10 - 15 working days

This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.

Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings... Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings (Paperback, 2015 ed.)
Henriqueta Novoa, Monica Dragoicea
R2,462 Discovery Miles 24 620 Ships in 10 - 15 working days

This book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015. Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 27 full papers accepted for IESS were selected from 69 submissions. The papers consider the topics service innovation, service exploration, service design, IT-based service engineering, and service sustainability.

Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings... Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings (Paperback, 1st ed. 2020)
Henriqueta Novoa, Monica Dragoicea, Niklas Kuhl
R1,503 Discovery Miles 15 030 Ships in 10 - 15 working days

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

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