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This volume provides an intensive review of the economic
competitiveness of Singapore's economy. It identifies and analyses
the strategies which will allow the economy to retain its
competitive advantage in the years ahead in an increasingly
globalised economic environment, considerably liberalised
international trading and investment climate, and with regional
economies challenging the country's competitive edge as a regional
transportation hub, international financial centre and a primary
regional centre for technology and education. Dialogues and
interviews with managers and CEOs of industries in the private and
public sectors are also included.
This volume provides an intensive review of the economic
competitiveness of Singapore's economy. It identifies and analyses
the strategies which will allow the economy to retain its
competitive advantage in the years ahead in an increasingly
globalised economic environment, considerably liberalised
international trading and investment climate, and with regional
economies challenging the country's competitive edge as a regional
transportation hub, international financial centre and a primary
regional centre for technology and education. Dialogues and
interviews with managers and CEOs of industries in the private and
public sectors are also included.
Measuring productivity is often considered a difficult task for
industries in the services sectors. This book offers a solution in
the form of the 8M approach - Management, Manpower, Method, Money,
Market, Make, Material and Message. This 8M framework is used to
analyze the many facets of productivity and make pertinent
solutions and suggestions to lift productivity in enterprises,
especially those in the retail and food services sectors.This book
consists of 10 chapters. Each chapter is an in-depth study of a
specific measure, be it a technological system, a manpower strategy
or a marketing program to improve the performance and productivity
of small and medium enterprises (SMEs) in the retail and food
services sectors in Singapore.Technology-driven solutions are the
highlight of this book. Every study presented involves field work
in terms of surveys, interviews or focus group discussions with
stakeholders. The findings of the studies lead to policy
recommendations and suggestions for improving the productivity
performance of SMEs in the retail and food services sectors.
The Retail and Food Services sectors play an important role in
Singapore. They add to the vibrancy of the economy and contribute
to the social well-being of Singaporeans. At the same time, they
are often highlighted and scrutinised for their low productivity
performance and high reliance on manpower. There is to date a lack
of local literature that addresses the issues faced by the two
sectors at the enterprise and worker levels.This timely book
includes major topics in services productivity in the Singapore
context, with emphasis on Retail and Food Services. Topics covered
include the key productivity levers of the services sectors:
holistic productivity measurement framework, effective
entrepreneurship, manpower management, promotion by social media,
marketing, costing process and accounting sophistication. These
areas are explored through literature reviews and in-depth
interviews with companies and consumers. The chapters also include
recommendations for policy makers and industry stakeholders.
Written in a simple and accessible manner, this book will serve as
an insightful guide to researchers, policy-makers, industry
practitioners and enterprises and those who are keen to learn from
the Singapore experience.
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