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On the ground floor of government, citizens interact with teachers,
medical staff, police officers and other professionals in public
service. It is during these encounters that laws, public policies
and professional guidelines gain further substance and form. In
this insightful book, Peter Hupe brings together expert
contributions from scholars across the globe to study the social
mechanisms behind these public encounters. Integrating empirical
case studies with cutting-edge theory, The Politics of the Public
Encounter investigates what happens when citizens meet the state.
Adopting a realist perspective, contributors examine the dichotomy
between what is expected to happen and what actually happens at the
street level of government. Chapters explore topics such as rule
application and individual agency, the relationship between
discretion and accountability, the consequences of digitalization
and citizens' impression management. Hupe concludes with a
reflective essay and gives an account of what has been left aside,
advancing a clear agenda for future research into the relationship
between citizen and state. Advanced students and scholars of law,
political science, public administration, sociology and philosophy
interested in the mechanisms behind the citizen/state encounter
will benefit from the book's multi-disciplinary approach. Its
realist insights will also be an essential reference point for
public service professionals.
The only book to focus on implementing public policy, this
state-of-the-art text offers a comprehensive and lively account of
the major insights found in implementation theory and research. Its
exploration of the field provides a reflective overview of work in
the study of policy implementation worldwide. In doing so, the book
reconceptualizes the policy process to highlight the essential role
those implementing policy have in moulding, shaping and directing
policy during their work. Realizing policy goals may be the key to
ballot box victory, while policies perceived as failures may
symbolise declining trust and confidence in government and
politics. As such, implementing policy is as crucial to the actors
in power as it is for democracy. Policymakers respond to
challenging problems in highly dynamic and pressurised contexts.
From the global pandemic to climate change, financial regulation to
education, effective policy has never been more important to
governments and society - and the role of street-level bureaucrats
in implementing policy never so crucial. This is the seminal work
in the field, used by thousands worldwide. Now fully revised and
updated, the 20th anniversary edition includes substantial changes
and additions. This edition features two entirely new chapters on
the consequences of populism and the latest street-level
bureaucracy research, as well as extensive examination of
comparative cross-national work and a refined and more explicit
conceptualization of implementation in terms of its role in
governance throughout. The book concludes with an all-new chapter
exploring emergent issues on implementation in practice and on the
research agenda. The text is essential reading for anyone
interested in public policy, social policy, public administration,
public management and governance.
Street-level bureaucracy concerns a vital part of the ways in which
public policy programmes are implemented, particularly through the
relationship between public officials and individual citizens.
Addressing the state of the art and providing a systematic
exploration of the theoretical and methodological issues at stake,
this Research Handbook is a crucial contribution to the analysis of
public policy from the perspective of the ground floor of
government. The Research Handbook covers theoretical themes in
current research such as institutional theory, social inequality,
national culture, discrimination and representation,
digitalization, and accountability. Analysing the role of teachers,
police officers and other street-level bureaucrats, chapters
explore how these individuals implement policies through their
daily contact with citizens. Further sections investigate the
methodological tools for research, as well as the future challenges
facing the area. Peter Hupe concludes with lessons for the study of
street-level bureaucracy and a significant research agenda for the
topic. Essential reading for researchers and students of politics,
government, public administration, public management, public policy
and social policy, the Research Handbook on Street-Level
Bureaucracy is the defining reference for understanding public
policy in action in everyday life.
This wide-ranging edited volume provides a state of the art account
of theory and research on modern street-level bureaucracy,
gathering internationally acclaimed scholars to address the varying
roles of public officials who fulfill their tasks while interacting
with the public. These roles include the delivery of benefits and
services, the regulation of social and economic behavior, and the
expression and maintenance of public values. Questions about the
extent of discretionary autonomy and the feasibility of
hierarchical control are discussed in depth, with suggestions made
for the further development of research in this field. Hence the
book fills an important gap in the literature on public policy
delivery, making it a valuable text for students and researchers of
public policy, public administration and public management.
Understanding street-level bureaucracy gathers internationally
acclaimed scholars to provide a state of the art account of theory
and research on modern street-level bureaucracy, filling an
important gap in the literature on public policy delivery and
making it valuable text for students and researchers of public
policy, public administration and public management.
Looking at discretion broadly as the exercise of controlled
freedom, this edited volume introduces insights from a range of
social sciences perspectives. Traditionally, discussions of
discretion have drawn on legal notions of the appropriate exercise
of legitimate authority specified by legislators. However,
empirical and theoretical studies in the social sciences have
extended our understanding of discretion, moving us beyond a narrow
legal view. Contributors from a range of disciplines explore the
idea of discretion and related notions of freedom and control
across social and political practices and in different contexts. As
this complex and important topic is discussed and examined, both
total control and unconstrained freedom appear to be illusions.
Looking at discretion broadly as the exercise of controlled
freedom, this edited volume introduces insights from a range of
social sciences perspectives. Traditionally, discussions of
discretion have drawn on legal notions of the appropriate exercise
of legitimate authority specified by legislators. However,
empirical and theoretical studies in the social sciences have
extended our understanding of discretion, moving us beyond a narrow
legal view. Contributors from a range of disciplines explore the
idea of discretion and related notions of freedom and control
across social and political practices and in different contexts. As
this complex and important topic is discussed and examined, both
total control and unconstrained freedom appear to be illusions.
The only book to focus on implementing public policy, this
state-of-the-art text offers a comprehensive and lively account of
the major insights found in implementation theory and research. Its
exploration of the field provides a reflective overview of work in
the study of policy implementation worldwide. In doing so, the book
reconceptualizes the policy process to highlight the essential role
those implementing policy have in moulding, shaping and directing
policy during their work. Realizing policy goals may be the key to
ballot box victory, while policies perceived as failures may
symbolise declining trust and confidence in government and
politics. As such, implementing policy is as crucial to the actors
in power as it is for democracy. Policymakers respond to
challenging problems in highly dynamic and pressurised contexts.
From the global pandemic to climate change, financial regulation to
education, effective policy has never been more important to
governments and society - and the role of street-level bureaucrats
in implementing policy never so crucial. This is the seminal work
in the field, used by thousands worldwide. Now fully revised and
updated, the 20th anniversary edition includes substantial changes
and additions. This edition features two entirely new chapters on
the consequences of populism and the latest street-level
bureaucracy research, as well as extensive examination of
comparative cross-national work and a refined and more explicit
conceptualization of implementation in terms of its role in
governance throughout. The book concludes with an all-new chapter
exploring emergent issues on implementation in practice and on the
research agenda. The text is essential reading for anyone
interested in public policy, social policy, public administration,
public management and governance.
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