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Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition):... Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Hardcover, 5th edition)
Stephen Coscia
R5,265 Discovery Miles 52 650 Ships in 12 - 17 working days

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

Tele-Stress - Relief for Call Center Stress (Hardcover, 2nd edition): Stephen Coscia Tele-Stress - Relief for Call Center Stress (Hardcover, 2nd edition)
Stephen Coscia
R5,119 Discovery Miles 51 190 Ships in 12 - 17 working days

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;

Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Paperback, 5th edition):... Customer Service Over the Phone - Techniques and Technology for Handling Customers Over the Phone (Paperback, 5th edition)
Stephen Coscia
R795 Discovery Miles 7 950 Ships in 12 - 17 working days

Excellent customer service is crucial to a successful phone-based business - it can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative may encounter and shows how to handle each one. It tells how to ask the right questions and solve the problem in an efficient manner. It also explains how to make effective use of voice mail, e-mail, fax, and letters. Stephen Coscia's guide to customer service over the telephone shows how to accentuate the positive, how to determine the customer's problem and how to solve it as quickly and efficiently as possible. Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each one. It tells how to determine what the customer's problem is by asking the right questions, and then solving the problem in a timely and efficient manner. It also explains how to make effective use of voice mail, e-mail, fax, and letters.

Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition): Stephen Coscia Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition)
Stephen Coscia
R711 Discovery Miles 7 110 Ships in 12 - 17 working days

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work;
Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.

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