Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition)

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work;
Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.

General

Imprint:	CMP Books
Country of origin:	United Kingdom
Release date:	1998
First published:	2001
Authors:	Stephen Coscia
Dimensions:	229 x 152 x 7mm (L x W x T)
Format:	Paperback
Pages:	124
Edition:	2nd edition
ISBN-13:	978-1-57820-029-0
Categories:	Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > General Books > Health, Home & Family > Family & health > Coping with personal problems > Coping with stress
LSN:	1-57820-029-6
Barcode:	9781578200290

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