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Books > Health, Home & Family > Family & health > Coping with personal problems > Coping with stress

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Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition) Loot Price: R711
Discovery Miles 7 110
Repayment Terms: R67 pm x 12*
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Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition): Stephen Coscia

Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition)

Stephen Coscia

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Loot Price R711 Discovery Miles 7 110 | Repayment Terms: R67 pm x 12*

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This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work;
Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.

General

Imprint: CMP Books
Country of origin: United Kingdom
Release date: 1998
First published: 2001
Authors: Stephen Coscia
Dimensions: 229 x 152 x 7mm (L x W x T)
Format: Paperback
Pages: 124
Edition: 2nd edition
ISBN-13: 978-1-57820-029-0
Categories: Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > General
Books > Health, Home & Family > Family & health > Coping with personal problems > Coping with stress
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LSN: 1-57820-029-6
Barcode: 9781578200290

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