Management Ideas is a unique guide to the dominant theories influencing management practice in the late 20th century. Kermally explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in today's intensively competitive climate. Management Ideas looks at: * Total quality management *Benchmarking *Customer service *Business process re-engineering *Performance measurement *Empowerment *Learning and knowledge-focused organizations The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed. Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering. He is also a part-time lecturer at Durham University Business School. An expanded hardback edition of this book, Total Management Thinking, is also available - ISBN 0750626143

Management Ideas is a unique guide to the dominant theories influencing management practice in the late 20th century. Kermally explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in today's intensively competitive climate. Management Ideas looks at: Total quality management Benchmarking Customer service Business process re-engineering Performance measurement Empowerment Learning and knowledge-focused organizations The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed.Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering. He is also a part-time lecturer at Durham University Business School.An expanded hardback edition of this book, Total Management Thinking, is also available - ISBN 0750626143

The efficient and effective creation, transfer, sharing and management of knowledge remain on the critical business agenda. They are key methods of gaining and sustaining competitive advantage for relatively little financial investment.

In fact, knowledge management increases in importance as the products and services of more and more companies exist as ideas and innovations. Knowledge management is equally applicable to the intangible and the tangible. The management of knowledge and therefore diversity also grows in significance the quicker and more complex organisations become. These issues are important for businesses both small and large, and this book has been written to address companies of all sizes.

With effective knowledge management you can expect a reinvigorated corporate culture, an accessible pool of talent and creativity, a motivated and flexible workforce, loyal customers and more efficient systems and processes. This book will enable you to benchmark best practice, measure and leverage intangible assets, and implement quickly and effectively relevant knowledge management practices. It will be of particular interest for mid- to senior- level execs, owner-managers of SMEs, consultants, trainers and business advisers.

Total Management Thinking is a unique guide to the dominant theories influencing management practice in the late 20th century. In a refreshing and straightforward manner, this book provides a critical insight into key management initiatives and shows how they have changed the nature of the workplace.

The author comments: 'In my job I have come across thousands of business executives who have attended leading edge management conferences and training programmes. The topic of conversation always boils down to the following key aspects of business:
- we cannot cope with the various management fads and thinking that are proliferating in the business world
- do these management ideas work in practice and what types of organizations have applied them?
- wouldn't it be nice to have all these issues addressed in one book?'
Uniquely, Total Management Thinking begins and ends with a mock internal 'memo' - one from the CEO to employees, full of suspect platitudes about people being 'our greatest asset' despite redundancy programmes. The response from employees is a plea for less 'organizational schizophrenia' and more courage from the top team.
Total Management Thinking looks at:
*Total quality management *Benchmarking *Delivering service excellence *Business process re-engineering *Performance measurement *Empowerment *The horizontal organization *The learning organization *Teaming for business success *The knowledge era.
Through practical examples and first hand observations from case studies and managers at the chalk face, Kermally goes beyond the jargon to create a common-sense guide.
Sultan Kermally is the senior Vice President and the Director of theEconomist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering etc. He is also a part-time lecturer at Durham University Business School.
Author is the Senior Vice President and Director of the Economist Conferences
Critical overview of Management Thinking
Accessible, down-to-earth approach and features first-hand views from managers