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Books > Business & Economics > Business & management > Business negotiation

Sustainability Leadership - A Swedish Approach to Transforming your Company, your Industry and the World (Hardcover, 1st ed.... Sustainability Leadership - A Swedish Approach to Transforming your Company, your Industry and the World (Hardcover, 1st ed. 2020)
Henrik Henriksson, Elaine Weidman Grunewald; Foreword by Johan Rockstroem
R923 Discovery Miles 9 230 Ships in 10 - 15 working days

As CEOs and business leaders navigate a world of complex global challenges, sustainability is no longer optional but a business imperative. In this book, two sustainability leaders with decades of experience - Henrik Henriksson, CEO of Scania and Elaine Weidman Grunewald, Co-founder of the AI Sustainability Center, and former Chief Sustainability & Public Affairs Officer at Ericsson - offer a simple but powerful three-step model for leading an organization on a sustainability transformation journey that aims at big, audacious, world-changing goals. Honest about the dilemmas but bullish on the opportunities, the authors advise leaders on how to accelerate sustainability in their organizations told through a Swedish lens, where the country's values and culture permeate the boardroom and the C-suite, bringing a unique clarity and conviction to leading with integrity. In practical insights gleaned from the authors' own experience, the book takes leaders through the three phases of sustainability leadership: from establishing a solid foundation rooted in purpose, culture, values, principles and consistent, credible leadership, to integrating sustainability into the core business, and then to executing a vision that not only shifts the direction of the company but can change an entire industry, and even the world. Throughout the book, more than 25 interviews with other leading CEOs of Swedish companies as well as successful start-ups, investors, economists, and other experts illuminate the path to sustainability leadership from different perspectives. These are complemented by case studies describing how companies got it right - or turned themselves around after getting it very, very wrong. With this hands-on insiders' guide, CEOs and C-suite leaders can take sustainability to the next level. This is the encouragement and inspiration business leaders need to move past incremental improvement at a time when exponential, world-changing action is more urgent than ever.

Implementing the Uruguay Round (Hardcover, 2nd Ed): John H. Jackson, Alan Sykes Implementing the Uruguay Round (Hardcover, 2nd Ed)
John H. Jackson, Alan Sykes
R6,812 Discovery Miles 68 120 Ships in 18 - 22 working days

The importance of the issues raised by the WTO Agreement cannot be over-estimated. The completion of the Uruguay Round of negotiations has resulted in the creation of international agreements which themselves raise issues of great difficulty and importance in legal terms--issues of practical importance for international trade in goods and services and for the entire field of Intellectual Property Rights. This book examines the implementation of the GATT agreement, and its national and international legal and constitutional ramifications.

The Good Company (Paperback): Robert Girling The Good Company (Paperback)
Robert Girling
R410 Discovery Miles 4 100 Ships in 18 - 22 working days

In THE GOOD COMPANY, Business Professor Robert Girling shares 18 inspiring case studies of new as well as established companies and social enterprises from around the world that are making our planet better by meeting human needs of their employees, suppliers and customers. The companies in the book meet the environmental challenge by developing sustainable technologies and production systems. Professor Girling states why we need companies to restore our communities, repair our ecosystems, and provide meaningful work. In plain language, the author explores the nature of companies in today's economy, why we need a new type of corporation, and the organizations leading the movement toward change. THE GOOD COMPANY has good news: there are a growing number of companies-good companies- that are healing the world by giving back to the community and introducing planet-saving innovations. And here's the bottom line Good Companies are profitable. By reading this book you will learn about how companies like Clif Bar, Triodos Bank, Natura Cosmeticos, Google, Give Something Back and many more do what is right. The author helps you ponder-and begin to answer-the question: "What can I do to join the march to address the world's social and environmental challenges?" In the concluding chapter, the author points to the proven keys you need to start a good company. By keeping chapters short the author allows the reader to browse and select the topics and stories of greatest interest. Each chapter is self-contained, providing a range of insights as well as inspiration and a certainty that there is hope for the future.

Loser No More! Negotiate Better and Win More Often - at Home, on the Job and in Business (Paperback): Igor S. Popovich Loser No More! Negotiate Better and Win More Often - at Home, on the Job and in Business (Paperback)
Igor S. Popovich
R946 Discovery Miles 9 460 Ships in 18 - 22 working days
The Green Bundle - Pairing the Market with the Planet (Hardcover): Magali A. Delmas, David Colgan The Green Bundle - Pairing the Market with the Planet (Hardcover)
Magali A. Delmas, David Colgan
R3,746 Discovery Miles 37 460 Ships in 18 - 22 working days

The market for green products has expanded rapidly over the last decade, but most consumers need something more than eco-benefits to motivate their purchases. Magali A. Delmas and David Colgan argue that many green products now offer the total package-a "green bundle" that checks the environmental box, but also offers improved performance, health benefits, savings, and status. To help consumers cut through the noise and make their best decisions, we need new strategies. The Green Bundle offers some of the best and most effective communication techniques for pushing consumers in the right direction. Framing product benefits to motivate behavior is the key. Combining insights from sustainable business and behavioral economics, Delmas and Colgan show managers how to lead buyers from information to action. If you are looking to win over the convenient consumer or understand how companies can create the next tipping point in green consumption, this is the research-based, practical guide for you.

The Green Bundle - Pairing the Market with the Planet (Paperback): Magali A. Delmas, David Colgan The Green Bundle - Pairing the Market with the Planet (Paperback)
Magali A. Delmas, David Colgan
R830 Discovery Miles 8 300 Ships in 18 - 22 working days

The market for green products has expanded rapidly over the last decade, but most consumers need something more than eco-benefits to motivate their purchases. Magali A. Delmas and David Colgan argue that many green products now offer the total package-a "green bundle" that checks the environmental box, but also offers improved performance, health benefits, savings, and status. To help consumers cut through the noise and make their best decisions, we need new strategies. The Green Bundle offers some of the best and most effective communication techniques for pushing consumers in the right direction. Framing product benefits to motivate behavior is the key. Combining insights from sustainable business and behavioral economics, Delmas and Colgan show managers how to lead buyers from information to action. If you are looking to win over the convenient consumer or understand how companies can create the next tipping point in green consumption, this is the research-based, practical guide for you.

Negotiation: A Very Short Introduction (Paperback): Carrie Menkel-Meadow Negotiation: A Very Short Introduction (Paperback)
Carrie Menkel-Meadow
R281 R254 Discovery Miles 2 540 Save R27 (10%) Ships in 9 - 17 working days

Very Short Introductions: Brilliant, Sharp, Inspiring Everyone negotiates. Whenever any person, company, or country needs someone else to accomplish something, they must negotiate. Negotiation is essential for peace and international relations, but also for economically efficient trades and bargains in business, and for problem solving skills in workplaces, families, and interpersonal interactions. This Very Short Introduction provides a comprehensive and accessible review of both conceptual and behavioural approaches to the human process of negotiation. Carrie Menkel-Meadow draws on research in constituent fields of human psychology, diplomacy, law, business, anthropology, game theory, decision making, international relations, sociology, public policy, and economics, suggesting models for creative problem solving to often intractable problems. Considering that most people are tense and frightened of what they perceive to be scarce resource confrontations with opponents and competitors, Menkel-Meadow offers different ways to plan for and approach others to solve human problems and seek solutions that satisfy both parties. Alongside this, Menkel-Meadow summarises recent research on the variations of human behaviour, providing vivid examples from history and current affairs to solve some of the most difficult problems. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.

Mentiroso (English, Spanish, Paperback): Barry McManus Mentiroso (English, Spanish, Paperback)
Barry McManus
R743 Discovery Miles 7 430 Ships in 18 - 22 working days
Modern Machiavelli - 13 Laws of Power, Persuasion and Integrity (Paperback): Troy Bruner, Philip Eager Modern Machiavelli - 13 Laws of Power, Persuasion and Integrity (Paperback)
Troy Bruner, Philip Eager
R346 Discovery Miles 3 460 Ships in 9 - 17 working days

Modern Machiavelli will teach you smart, social tactics to advance your career and improve your relationships. This book explains how to successfully manage conflict, influence others, and understand the overt and covert dynamics of interpersonal power. It challenges false but commonly held beliefs that undermine personal and career success. Master the unwritten rules of the social game that few understand.

Strategic Tendering for Professional Services - Win More, Lose Less (Paperback, 2nd Revised edition): Matthew Fuller, Tim... Strategic Tendering for Professional Services - Win More, Lose Less (Paperback, 2nd Revised edition)
Matthew Fuller, Tim Nightingale
R1,303 Discovery Miles 13 030 Ships in 18 - 22 working days

WINNER: Business Book Awards 2018 - 'Selling The Dream' category (1st edition) In an increasingly competitive professional services sector, it is vital that firms have an effective tendering strategy. The advantages gained from winning and retaining clients can be transformative, and the cost of losing key tenders can be catastrophic. Strategic Tendering for Professional Services provides end-to-end best practice guidance, from the crucial decision of which request-for-proposals to respond to, right through to the all important face-to-face presentation and post-pitch follow-up. Now in its second edition, this practical book captures insights from both sides of the market through interviews with both proposal professionals and decision makers from the client side. Focusing on key considerations, including the need for diversity and inclusion, providing evidence of global citizenship and how public sector pitching differs from the private sector, this book is packed with features and tools to help professionals turn guidance into practice. Strategic Tendering for Professional Services is the essential guide to improving your pitches, honing your tendering skills and boosting your win rate.

Sustainable Tourism After COVID-19 - Insights and Recommendations for Asia and the Pacific (Paperback): Asian Development Bank Sustainable Tourism After COVID-19 - Insights and Recommendations for Asia and the Pacific (Paperback)
Asian Development Bank
R785 Discovery Miles 7 850 Ships in 18 - 22 working days

This publication examines tourism in Asia and the Pacific, the impacts on it of the coronavirus disease (COVID-19) pandemic, and how it might be reset to contribute more effectively to the Sustainable Development Goals. The report highlights six pathways for promoting systemic change in the sector: a value-driven approach, decarbonization, tourism-led regeneration, improved governance, and sustainable finance. It provides concrete recommendations on how policymakers and industry stakeholders can leverage tourism to foster sustainable development and a green recovery in Asia and the Pacific.

Conscious Investing - Practitioners' views on holistic investing approaches that benefit people and the planet... Conscious Investing - Practitioners' views on holistic investing approaches that benefit people and the planet (Hardcover)
Christin Ter Braak-Forstinger
R850 R724 Discovery Miles 7 240 Save R126 (15%) Ships in 10 - 15 working days

Conscious investors are part of a growing movement who believe they can do better things with their money when they deeply connect with their money and when they allow themselves to see the big picture: namely, the wider systemic impact that their investment decisions entail. Humanity's current social and environmental challenges require us to dramatically rethink global growth for long-term prosperity and to transform capital markets into a force for good. This will need a fundamental shift towards a regenerative economy as well as a regenerative form of investing. Consciously reflecting and consciously acting upon one's own personal- and financial choices will definitely be part of the solution. Conscious investors are profoundly connected to their mission in life, to humanity and to all the planet. To them investing is an extension of their life's calling and they are aware that everything is not only connected, but also co-evolves in the web-of-life. Conscious investing enlarges the picture beyond the intention to create a positive social and environmental impact, next to achieving a financial return, and brings a systemic view to the investor. It is both a state of awareness as well as a holistic form of impactful investing. This book aims to share approaches to conscious investing that are valid for everyone: a normal person with a family to take care of, as well as dedicated impact investing enthusiasts. Throughout, you will find personal investment stories that have created tangible real-life outcomes and positive impact in multiple ways. Conscious investors represent a new, enlightened group of investors who are not only value-driven but who proactively point their money towards the future they want for themselves, their children and their planet.

Resolver Conflictos y Alcanzar Acuerdos (English, Spanish, Paperback): Robert H Mnookin Resolver Conflictos y Alcanzar Acuerdos (English, Spanish, Paperback)
Robert H Mnookin
R1,016 Discovery Miles 10 160 Ships in 10 - 15 working days
Principles of Sustainable Finance (Paperback): Dirk Schoenmaker, Willem Schramade Principles of Sustainable Finance (Paperback)
Dirk Schoenmaker, Willem Schramade
R1,132 R1,001 Discovery Miles 10 010 Save R131 (12%) Ships in 10 - 15 working days

Finance is widely seen as an obstacle to a better world. Principles of Sustainable Finance explains how the financial sector can be mobilized to counter this. Using finance as a means to achieve social goals, we can divert the planet and its economy from its current path to a world that is sustainable for all. Written for undergraduate, graduate, and executive students of finance, economics, business, and sustainability, this textbook combines theory, empirical data, and policy to explain the sustainability challenges for corporate investment. It shows how finance can steer funding to certain companies and projects without sacrificing return and thus speed up the transition to a sustainable economy. It analyses the Sustainable Development Goals as a strategy for a better world and provides evidence that environmental, social, and governance factors matter, explaining in detail how to incorporate these factors in the corporate and financial sectors. Tailored for students, Principles of Sustainable Finance starts each chapter with an overview and learning objectives to support study. It includes suggestions for further reading, lists and definitions of key concepts, and extensive uses of figures, boxes, and tables to enhance educational goals and clarify concepts. Principles of Sustainable Finance is also supported by an online resource that includes teaching materials and cases.

Organisationssoziologie (German, Hardcover, Reprint 2011 ed.): Gunter Endruweit Organisationssoziologie (German, Hardcover, Reprint 2011 ed.)
Gunter Endruweit
R3,339 Discovery Miles 33 390 Ships in 10 - 15 working days
The Oxford Handbook of Animal Organization Studies (Hardcover): Linda Tallberg, Lindsay Hamilton The Oxford Handbook of Animal Organization Studies (Hardcover)
Linda Tallberg, Lindsay Hamilton
R5,001 Discovery Miles 50 010 Ships in 10 - 15 working days

Just as climate change and environmental sustainability have become growing concerns in public discourse, so too have they become a persistent focus in business and organization studies. It is increasingly acknowledged that humans and animals do not dwell in separate spheres; rather, they are entangled in a number of commercial or organizational settings, and organization theory needs to respond more comprehensively to this more-than-human shift in outlook. Important questions continue to arise about the nature of contemporary organization and organizing practices: who are these for? Who benefits from the operation of increasingly globalized capital markets? What place is there for the nonhuman animals in all this organization? What place is there for multispecies companionship, solidarity, and mutual value creation today and in the future, if any? This volume brings together interdisciplinary work on human-animal relationships within business, management, and organization for the first time. It maps the contours of an emerging new discipline, here termed 'Animal Organization Studies', touching on the politics, theory, and empirical experience of multispecies life-worlds. Spanning a number of disciplinary approaches including critical geography, critical management studies, social studies of science, and human-animal studies, the volume highlights the contact points as well as the tensions in humanity's relationship with a range of animal species and habitats. It holds relevance for those investigating debates around humanism and its futures; environmental and sustainability matters; the experience of working with and on animals, and the future of animal consumption and production.

Aprender a Negociar (English, Spanish, Paperback): Francesc Beltri Aprender a Negociar (English, Spanish, Paperback)
Francesc Beltri
R323 Discovery Miles 3 230 Ships in 10 - 15 working days

La negociacion no es una rina en la que gana el mas fuerte. No es un juego de bribones en el que quien mejor finge mas gana. No es el deporte de los picaros, en el que enganar sin que se note es el objetivo. Negociar es intercambiar, y la lucha nunca ayudara a hacer mejor ese intercambio. En este libro se presenta un sencillo resumen de aquellas cuestiones que siempre suscita este tema: que es la negociacion y por que negociamos?, se puede ganar sin derrotar?, puedo negociar sin poder?, cualquiera puede ser un buen negociador? cuales son las claves del exito? En este volumen el lector podra encontrar, entre otras cosas, las diez fases y momentos que recorre toda negociacion, un resumen de las veinte tacticas mas usadas y sus correspondientes contratacticas y una herramienta para analizar su propio estilo, asi como ejemplos, casos y modelos de como conducir negociaciones interpersonales, profesionales y comerciales. Con una clara vocacion de guia divulgativa se recogen las cincuenta preguntas mas frecuentes en el ambito de la negociacion y sus correspondientes respuestas. Y se cierra el breviario con un pequeno glosario en el que el lector encontrara definidos los terminos mas usados. Francesc Beltri, conocido consultor en organizaciones, nos transmite desde su experiencia en el campo empresarial e institucional una personal vision del conflicto como fenomeno interpersonal. Su formacion en psicologia, trabajo con grupos, desarrollo organizacional y administracion de empresas, se utiliza para ejemplificar con claridad la casuistica de la negociacion. La practica de la consultoria dentro y fuera de nuestro pais, asi como multitud de publicaciones, le permiten exponer con sencillez lacomplejidad intrinseca a la dinamica negociadora.

Good Profit - How Creating Value for Others Built One of the World's Most Successful Companies (Hardcover): Charles G. Koch Good Profit - How Creating Value for Others Built One of the World's Most Successful Companies (Hardcover)
Charles G. Koch
R665 Discovery Miles 6 650 Ships in 10 - 15 working days

In 1961, Charles Koch joined his father’s Wichita-based company, then valued at $21 million. Six years later, he was named chairman of the board and CEO of Koch Industries, Inc. Today, Koch Industries’ estimated worth is $100 billion -- making it one of the largest private companies in the world. Koch exceeds the S&P 500’s five-decade growth by 27-fold and plans to double its value on average every six years. What exactly does this company do and why is it so remarkably profitable? Koch’s name may not be on your stain-resistant carpet, stretch denim jeans, the connectors in your smart phone, or your baby’s ultra-absorbent diapers but it makes them all. And Koch’s Market-Based Management system is what drives these innovations and many more. Based on five decades of interdisciplinary studies, experimental discovery, and practical implementation across Koch businesses worldwide, the core objective of MBM is to generate good profit. Good profit results from products and services that customers vote for freely with their dollars, products that improve people’s lives. It results from a culture where employees are empowered to act entrepreneurially to discover customers’ preferences and the best ways to satisfy them. Good profit is what follows when long-term value is created for customers, employees, shareholders, and society. Here, drawing on revealing, honest, and previously untold stories from his nearly six decades in business, Koch walks the reader through the five dimensions of MBM to show how to apply its framework to generate more good profit in any business, industry, or organization of any size. Readers will learn how to:

  • Craft a vision for how to thrive in spite of increasingly rapid disruption
  • Select and retain a workforce possessing both virtue and talent
  • Create an environment of knowledge sharing that prizes respectful challenges from everyone at every level
  • Award employees with ownership and decision rights based on their proven contributions, not job title
  • Motivate all employees to maximize their contributions by structuring incentives so compensation is limited only by the value they create

A must-read for any leader, entrepreneur, or student, as well as anyone who wants a more civil, fair, and prosperous society, Good Profit is destined to rank as one of the greatest management books of all time.

Influencing With Integrity - Management Skills for Communication and Negotiation (Paperback, 2nd Revised edition): Genie Z.... Influencing With Integrity - Management Skills for Communication and Negotiation (Paperback, 2nd Revised edition)
Genie Z. Laborde
R745 Discovery Miles 7 450 Ships in 9 - 17 working days

This classic book on the psychology of communication has sold over 150,000 copies. Dr Laborde uses techniques derived primarily from NLP to create a set of state-of-the-art skills which the reader can use to improve any interaction. Extremely popular with management trainers and business and sales people for its methodological and straightforward approach to this complex subject.

Negotiation Skills in Education Management (Paperback): Charles Mampuru, Manie Spoelstra Negotiation Skills in Education Management (Paperback)
Charles Mampuru, Manie Spoelstra
R110 Discovery Miles 1 100 Ships in 4 - 6 working days
Getting To Yes - Negotiating Agreement Without Giving In (Hardcover, 2nd edition): Roger Fisher, William Ury Getting To Yes - Negotiating Agreement Without Giving In (Hardcover, 2nd edition)
Roger Fisher, William Ury; Edited by Bruce Patton
R717 R636 Discovery Miles 6 360 Save R81 (11%) Ships in 18 - 22 working days

Since its original publication in 1981, Getting to Yes has been translated into 18 languages and has sold over 1 million copies in its various editions. This completely revised edition is a universal guide to the art of negotiating personal and professional disputes. It offers a concise strategy for coming to mutually acceptable agreements in every sort of conflict.


Executive and Organizational Continuity - Managing  the Paradoxes of Stability and Change (Paperback): Ssrivastva Executive and Organizational Continuity - Managing the Paradoxes of Stability and Change (Paperback)
Ssrivastva
R1,198 Discovery Miles 11 980 Ships in 18 - 22 working days

Leading thinkers from a range of disciplinessuch as organizational behavior, management, psychology, and anthropologyexplore the importance of continuity to organizational health and offer insights into how organizations can change while preserving the traditions that make them what they are. Case studies and research reveal the organizational structures, systems, and attitudes that foster a sense of continuity.

HBR's 10 Must Reads on Negotiation (with bonus article "15 Rules for Negotiating a Job Offer" by Deepak Malhotra)... HBR's 10 Must Reads on Negotiation (with bonus article "15 Rules for Negotiating a Job Offer" by Deepak Malhotra) (Hardcover)
Harvard Business Review, Daniel Kahneman, Deepak Malhotra, Erin Meyer, Max H. Bazerman
R1,058 R886 Discovery Miles 8 860 Save R172 (16%) Ships in 18 - 22 working days

Learn to be a better negotiator--and achieve the outcomes you want. If you read nothing else on how to negotiate successfully, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you avoid common mistakes, find hidden opportunities, and win the best deals possible. This book will inspire you to: Control the negotiation before you enter the room Persuade others to do what you want--for their own reasons Manage emotions on both sides of the table Understand the rules of negotiating across cultures Set the stage for a healthy relationship long after the ink has dried Identify what you can live with and when to walk away This collection of articles includes: "Six Habits of Merely Effective Negotiators" by James K. Sebenius; "Control the Negotiation Before It Begins" by Deepak Malhotra; "Emotion and the Art of Negotiation" by Alison Wood Brooks; "Breakthrough Bargaining" by Deborah M. Kolb and Judith Williams; "15 Rules for Negotiating a Job Offer" by Deepak Malhotra; "Getting to Si, Ja, Oui, Hai, and Da" by Erin Meyer; "Negotiating Without a Net: A Conversation with the NYPD's Dominick J. Misino" by Diane L. Coutu; "Deal Making 2.0: A Guide to Complex Negotiations" by David A. Lax and James K. Sebenius; "How to Make the Other Side Play Fair" by Max H. Bazerman and Daniel Kahneman; "Getting Past Yes: Negotiating as if Implementation Mattered" by Danny Ertel; "When to Walk Away from a Deal" by Geoffrey Cullinan, Jean-Marc Le Roux, and Rolf-Magnus Weddigen.

The International Business Environment (Paperback, 4th Revised edition): Leslie Hamilton, Philip Webster The International Business Environment (Paperback, 4th Revised edition)
Leslie Hamilton, Philip Webster
R2,036 Discovery Miles 20 360 Ships in 9 - 17 working days

In this versatile and engaging textbook the authors integrate diverse, global examples with coverage of all key topics to produce the most practical and multi-perspective international business environment textbook. Case studies on Google, Oxfam, and Netflix, as well as coverage of the latest developments in globalization, Trump's presidency, and emerging markets showcase the realities of business today and ensure students have the grounding they need to effectively explore and analyse the issues facing organizations globally. Students are supported in their learning with chapter summaries, diagrams, and a comprehensive glossary, but also challenged by counterpoint boxes, learning tasks, and review questions in every chapter, encouraging critical thinking and research skills. Even with its comprehensive breadth of coverage, The International Business Environment remains concise and accessible through use of the PESTLE framework to steer its analysis. Now in its fourth edition, this book is the ideal companion to any international business environment course. This book is accompanied by a range of supporting online resources: For students: Multiple-choice questions A glossary Library of video links Web exercises Web links Additional economic resources For lecturers PowerPoint slides Answers to review questions Answers to case study questions Extended case studies Figures and tables from the book

Kiss, Bow, Or Shake Hands - The Bestselling Guide to Doing Business in More Than 60 Countries (Paperback, 2 Rev Ed): Terri... Kiss, Bow, Or Shake Hands - The Bestselling Guide to Doing Business in More Than 60 Countries (Paperback, 2 Rev Ed)
Terri Morrison, Wayne A. Conaway 1
R725 R669 Discovery Miles 6 690 Save R56 (8%) Ships in 18 - 22 working days

Your Passport to International Business Etiquette

The most authoritative and comprehensive text of its kind, "Kiss, Bow, or Shake Hands, 2nd Edition" is your must-have guide to proper international business protocol. With countries such as China and India taking on a more significant role in the global business landscape, you can't afford not to know the practices, customs, and philosophies of other countries.

Now fully revised, updated, and expanded with over sixty country profiles, "Kiss, Bow, or Shake Hands, 2nd Edition" provides invaluable information on how to handle common business interactions with grace, respect, and an appreciation for different cultures.

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