0
Your cart

Your cart is empty

Browse All Departments
Price
  • R0 - R50 (3)
  • R50 - R100 (8)
  • R100 - R250 (490)
  • R250 - R500 (6,746)
  • R500+ (49,400)
  • -
Status
Format
Author / Contributor
Publisher

Books > Business & Economics > Economics > General

Why We Fight - The Roots of War and the Paths to Peace (Paperback): Christopher Blattman Why We Fight - The Roots of War and the Paths to Peace (Paperback)
Christopher Blattman
R350 R280 Discovery Miles 2 800 Save R70 (20%) Ships in 5 - 10 working days

An acclaimed expert on violence and seasoned peacebuilder explains the five reasons why conflict (rarely) blooms into war, and how to interrupt that deadly process. It's easy to overlook the underlying strategic forces of war, to see it solely as a series of errors, accidents, and emotions gone awry. It's also easy to forget that war shouldn't happen-and most of the time it doesn't. Around the world there are millions of hostile rivalries, yet only a tiny fraction erupt into violence. Too many accounts of conflict forget this. With a counterintuitive approach, Blattman reminds us that most rivals loathe one another in peace. That's because war is too costly to fight. Enemies almost always find it better to split the pie than spoil it or struggle over thin slices. So, in those rare instances when fighting ensues, we should ask: what kept rivals from compromise? Why We Fight draws on decades of economics, political science, psychology, and real-world interventions to lay out the root causes and remedies for war, showing that violence is not the norm; that there are only five reasons why conflict wins over compromise; and how peacemakers turn the tides through tinkering, not transformation. From warring states to street gangs, ethnic groups and religious sects to political factions, there are common dynamics to heed and lessons to learn. Along the way, we meet vainglorious European monarchs, African dictators, Indian mobs, Nazi pilots, British football hooligans, ancient Greeks, and fanatical Americans. What of remedies that shift incentives away from violence and get parties back to deal-making? Societies are surprisingly good at interrupting and ending violence when they want to-even the gangs of Medellin, Columbia do it. Realistic and optimistic, this is book that lends new meaning to the old adage, "Give peace a chance."

How to Prevent the Next Pandemic (Hardcover): Bill Gates How to Prevent the Next Pandemic (Hardcover)
Bill Gates
R595 R470 Discovery Miles 4 700 Save R125 (21%) Ships in 3 - 5 working days

The COVID-19 pandemic isn't over, but even as governments around the world strive to put it behind us, they're also starting to talk about what happens next. How can we prevent a new pandemic from killing millions of people and devastating the global economy? Can we even hope to accomplish this? Bill Gates believes the answer is yes, and in this book he lays out clearly and convincingly what the world should have learned from COVID-19 and what all of us can do to ward off another disaster like it. Relying on the shared knowledge of the world's foremost experts and on his own experience of combating fatal diseases through the Gates Foundation, he first makes us understand the science of corona diseases. Then he helps us understand how the nations of the world, working in conjunction with one another and with the private sector, can not only ward off another COVID-like catastrophe but also go far to eliminate all respiratory diseases, including the flu. Here is a clarion call - strong, comprehensive, and of the gravest importance - from one of our greatest and most effective thinkers and activists.

Handbook on Growth and Sustainability (Hardcover): Peter A. Victor, Brett Dolter Handbook on Growth and Sustainability (Hardcover)
Peter A. Victor, Brett Dolter
R6,074 Discovery Miles 60 740 Ships in 12 - 17 working days

This Handbook assembles new contributions from influential authors such as Herman Daly, Paul Ekins, Marina Fischer-Kowalski, Jeroen van den Bergh, William E. Rees, Peter Bartelmus and Tim Jackson, who have helped define our understanding of growth and sustainability, as well as new thinking on topics such as degrowth, the debt-based financial system, cultural change, energy return on investment, shorter working hours and employment, and innovation and technology. Explorations of these issues can deepen our understanding of whether growth is sustainable and, in turn, whether a move away from growth can be sustained. With issues such as climate change looming large, our understanding of growth and sustainability is critical. This Handbook offers a broad range of perspectives that can help the reader decide: growth? Sustainability? Both? Or neither? Contributions are drawn from a wide range of disciplinary perspectives including economics, sociology, political science, philosophy, engineering and journalism, placing the work of established luminaries alongside emerging scholars who offer fresh new perspectives. A special section dedicated to exploring 'growth imperatives' that make transitioning away from economic growth difficult is provided, and the book includes a focus on cultural change and economic growth. Scholars, students and practitioners interested in ecological economics, sustainability and environmental studies will all find much of value in this multifaceted and comprehensive volume. Contributors: P. Bartelmus, B. Bartkowski, H.S. Brown, H. Daly, B. Dolter, P. Ekins, K.-H. Erb, M. Fischer-Kowalski, T. Green, H. Haberl, M. Hadjikakou, C. Hall, A. Hayden, T. Jackson, G. Kallis, A. Levy, R. Matthais, J. Meadowcroft, M. Paez-Victor, S. Pressman, S. Quilley, W. Rees, H. Schindler, F. Schneider, R. Scott, F. Sekulova, J. Steinberger, S. Strunz, P. Timmerman, J. Van Den Bergh, P.J. Vergragt, P.A Victor, T. Wiedmann

The Political Economy of the New Deal (Hardcover): Jim F. Couch, William F. Shughart II The Political Economy of the New Deal (Hardcover)
Jim F. Couch, William F. Shughart II
R3,211 Discovery Miles 32 110 Ships in 12 - 17 working days

The Political Economy of the New Deal explores the political and economic forces that shaped the highly uneven distribution of federal emergency relief spending during the Great Depression. It presents new empirical evidence on the Roosevelt administration's response to the Great Depression, and shows how this was influenced more by presidential politics than by the plight of the unemployed millions. The authors apply public choice theory to data produced by the Roosevelt administration to produce an empirical model of New Deal spending decisions. It reassesses the role played by politics in shaping the policies adopted by the New Dealers through a detailed analysis of the distribution of federal emergency relief funds. The authors present new econometric evidence supporting the idea that President Roosevelt used the New Deal to buy electoral votes. They suggest that states with healthier economies attracted disproportionately larger shares of the federal government's relief funds simply because they could afford the programs' costs; and that states whose citizens were in greatest economic need were required to bear more of the cost of financing projects. The results from this analysis suggest that while economic need was certainly not ignored, political considerations dominated the distribution of New Deal dollars. This book examines the origins of the modern American welfare state from a public choice perspective and will be of great interest to economists and political scientists, as well as those interested in the economic history of the United States.

Export Performance and the Pressure of Demand - A Study of Firms (Paperback): K. Hartley, R. Cooper, C.R.M. Harvey Export Performance and the Pressure of Demand - A Study of Firms (Paperback)
K. Hartley, R. Cooper, C.R.M. Harvey
R1,034 Discovery Miles 10 340 Ships in 12 - 17 working days

This book, first published in 1970, analyses the factors affecting the export performance of selected firms from particular UK industries in the period 1958-66. The study was designed to test at the level of the firm and industry the hypothesis that, in the short run, variations in exports are a function of the pressure of domestic demand. It also obtained valuable information on the factors affecting the export performance and behaviour of firms.

Academic Leadership - Enhancing School Effectiveness (Paperback): Marmar Mukhopadhyay Academic Leadership - Enhancing School Effectiveness (Paperback)
Marmar Mukhopadhyay
R949 Discovery Miles 9 490 Ships in 9 - 15 working days

This book provides contemporary knowledge on school effectiveness and proposes strategic interventions for enhancing it. It focuses on improving academic leadership for enhancing the effectiveness of schools and discusses how national education policies are helpful in providing a vision towards improving school effectiveness. It highlights the role of teachers as academic leaders in the implementation of policy recommendations at school and classroom levels. It offers methods and mechanisms for academic leaders to measure the learning of students for school assessment. The author also discusses how academic leadership involves creating a vision and mission based on science and research data for the organisation, inspiring innovation and creative ideas, developing teamwork, and a safe environment for staff to express their views. While providing an understanding of school as an organization, the volume outlines its management functions such as processes and quality of planning, management of curriculum, learner evaluation, institutional networks, and human resource management, among others. The volume is a guidebook for training and capacity building for school-level practitioners and leaders in education management. Embedded with real-life cases and episodes, this volume will be of interest to teachers, students, and practitioners of education, management, and education management. It will also be useful for academicians, educationalists, practitioners, management professionals, educational leaders, and policymakers.

Sustainable Football - Environmental Management in Practice (Paperback): Luca Marrucci, Tiberio  Daddi, Fabio  Iraldo Sustainable Football - Environmental Management in Practice (Paperback)
Luca Marrucci, Tiberio Daddi, Fabio Iraldo
R959 Discovery Miles 9 590 Ships in 9 - 15 working days

This book provides a comprehensive, up-to-date overview of the different environmental strategies adopted in the football world to foster sustainability. The authors lay out useful insights, both for scholars and practitioners, to improve good governance in football organisations by empowering environmental organisational and operational actions. As well as examining practical methods of implementing green initiatives, the book discusses their added value from different perspectives including football fans, football managers and policymakers. By identifying the most important green actions for the dissemination of environmentally friendly behaviours at both individual and organisational levels, the book demonstrates how football organisations can use operational and organisational methods to develop an environmental sustainability strategy. The book contributes to developing the role of the football world by covering different facets of sustainability such as the circular economy, climate change, green marketing, fans engagement and more. It will be a valuable resource for scholars and students of environmental management, sustainable business and corporate social responsibility, as well as professionals working in the football industry.

Successful Supervisory Leadership - Exerting Positive Influence While Leading People (Paperback): William J Rothwell, Behnam... Successful Supervisory Leadership - Exerting Positive Influence While Leading People (Paperback)
William J Rothwell, Behnam Bakhshandeh, Aileen G Zaballero
R1,131 Discovery Miles 11 310 Ships in 9 - 15 working days

Why Study Supervision? This book presents two compelling reasons to study supervision and supervisory leadership: Influential Position: Supervisors exert considerable influence on organizational settings. Supervisors have been schooled, developed, and trained for their responsibilities. They can function more effectively than if they learn through informal, sometimes haphazard means. It thus pays to learn about supervision because supervisors can influence how efficiently and effectively their organization functions. Career Path: Many career paths lead to supervision. Supervisors are everywhere. Supervisors are teachers, doctors, accountants, lawyers, plumbers, and electricians. If you aspire to advance within your occupation, you may find that one career path leads to supervision. Preparing for supervisory responsibilities can prepare you for advancement. You may thus have a personal stake – your own future – in learning about what supervisors do and how they do it. In addition, this book: Provides strategies for building solid relationships with team members. Uses positivity as a foundational practice to lead and encourage other employees. Provides guidelines on how to hold employees accountable and set high expectations. Presents strategies to engage, coach, and develop employees by creating a positive environment to influence attitudes and behaviors. Offers various approaches for managing time and increasing productivity.

Managing People in the Hybrid Workplace (Paperback): Kay Maddox-Daines Managing People in the Hybrid Workplace (Paperback)
Kay Maddox-Daines
R1,066 Discovery Miles 10 660 Ships in 9 - 15 working days

Managing People Effectively in a Hybrid Workplace is designed to ensure that both aspiring and experienced people professionals are equipped with in-depth knowledge of how workplace structures are being disrupted by new technology and working models. It explores analytics and capability to provide evidence-based insights that can shape employee experiences, support adaptation to changing business conditions, navigate risk, drive workplace performance, harness collaboration and open up new possibilities for HR and the organisation. The book has been designed both as a text to support students studying HRM on university programmes and as a handbook for professionals wishing to update their knowledge in contemporary HRM. The book also supports the core and specialist knowledge and core behaviours in the CIPD Profession Map.

Organizational Culture and Social Equity - An Experiential Guide (Paperback): Angela Kline, Stephanie Dolamore Organizational Culture and Social Equity - An Experiential Guide (Paperback)
Angela Kline, Stephanie Dolamore
R1,175 Discovery Miles 11 750 Ships in 9 - 15 working days

Social equity, or the lack of social equity, is practiced in all of our organizations. By focusing on advancing social equity in organizational culture, public and nonprofit organizations can create more inclusive operations, correct historical injustices, and fulfill their mission to serve the community. Social equity is often explored as a grand theory, but it is critical for organizations to identify and practice strategies to apply theory into action. Organizational Culture and Social Equity: An Experiential Guide is the first book of its kind to provide the public service-minded reader with an opportunity to practice social equity. The chapters are designed to be both theoretical and practical, helping the reader develop knowledge to analyze social equity efforts in their own organization as well as the tools to act. The contributing chapter authors in this book explore social equity through various dimensions of organizational culture: physical characteristics and general environment; policies, procedures, and structures; socialization; leadership behavior; rewards and recognition; discourse; and learning and performance. Each contributor provides a thorough overview of their respective culture category along with important theories and concepts, definitions, and strategies for practice. The chapter authors then examine social equity in each area of organizational culture through a learning activity, discussion questions, and a 'Call to Action.' Each chapter further reinforces concepts with a vignette featuring a public administrator who has faced a situation related to that chapter. Organizational Culture and Social Equity is a timely and essential read for all those who wish to study or practice public administration through an equity lens.

Welfare Measurement in Imperfect Markets - A Growth Theoretical Approach (Hardcover, Revised ed.): Thomas Aronsson, Karl-Gustaf... Welfare Measurement in Imperfect Markets - A Growth Theoretical Approach (Hardcover, Revised ed.)
Thomas Aronsson, Karl-Gustaf Loefgren, Kenneth Backlund
R3,028 Discovery Miles 30 280 Ships in 12 - 17 working days

This book cleverly integrates the research on welfare measurement and social accounting in imperfect market economies. In their previously acclaimed volume, Welfare Measurement, Sustainability and Green National Accounting, the authors focused on the external effects associated with environmental damage and analysed their role in the context of social accounting. This book adopts a much broader perspective by analysing a wide spectrum of resource allocation problems of real-world market economies. The authors' aim is to derive exact welfare measures in imperfect market economies and compare them with their counterparts in a first-best equilibrium. Using numerical analysis, they also attempt to make the leap from theory to practical application by measuring the empirical importance of market imperfections. Such analysis provides the tools for examining whether 'real life' approximations of the welfare contribution of external effects, such as information collected by using the willingness-to-pay method, actually capture true and accurate values. Finally, the authors address the theory of cost-benefit analysis, in terms of environmental and other public policies, in dynamic general equilibrium models. This book is an impressive investigation of the theory of social accounting, with particular emphasis on valuation problems facing imperfectly competitive markets. It will make challenging but highly rewarding reading for academics and researchers interested in environmental economics, welfare measurement, social accounting and green accounting.

The History of Intellectual Property Law (Hardcover): Oren Bracha The History of Intellectual Property Law (Hardcover)
Oren Bracha
R20,127 Discovery Miles 201 270 Ships in 12 - 17 working days

The comprehensive research review discusses some of the most important and influential articles published on the history of intellectual property. The seminal works encompass a broad variety of specific legal fields, periods and methodological perspectives. It focuses on the three main subfields of intellectual property: patent, copyright and trademark law. This important research review will be of a great interest to legal historians, economic historians and anyone interested in intellectual property and its history.

Philosophy and Leadership - Three Classical Models and Cases (Hardcover): Brent Cusher, Mark Menaldo Philosophy and Leadership - Three Classical Models and Cases (Hardcover)
Brent Cusher, Mark Menaldo
R1,555 Discovery Miles 15 550 Ships in 9 - 15 working days

Today, managers, politicians, educators, and healthcare providers are highly skilled technicians who navigate modern systems. However, followers seek more than know-how; they desire moral leadership. Even leaders equipped with skills must make difficult ethical choices. This book connects philosophy to leadership by examining three representative texts from the history of philosophy: Plato's Republic, Aristotle's Nicomachean Ethics, and Niccolo Machiavelli's The Prince. The leadership ideas contained in each one of these philosopher's works were not only pioneering for their age but continue to be relevant today because they provide insight into the enduring questions of leadership. The book demonstrates the timeliness of the classical works by applying these philosophical approaches to historical and contemporary cases. This book is ideal for readers who are acquainted with philosophy and those who are uninitiated. The connections made between philosophy, leadership literature, and real-life leaders enable readers to appreciate how deeper reflection into the themes of leadership might merit scholarly attention and bear witness to the close union between the philosophy of leadership and the real world.

The Regulation of Air Transport - From Protection to Liberalisation, and Back Again (Paperback): Barry Humphreys The Regulation of Air Transport - From Protection to Liberalisation, and Back Again (Paperback)
Barry Humphreys
R1,245 Discovery Miles 12 450 Ships in 9 - 15 working days

The regulation of modern civil aviation can be traced back to the later years of the Second World War. An intense debate about the future regulatory regime resulted in a compromise which to this day essentially dictates the structure of the global airline industry. Further progress towards 'normalising' the industry appears to be slowing down, and perhaps even going into reverse. Without an understanding of the development of regulation, it is not possible to understand fully the industry's current problems and how they might be resolved Many books have been written about the development of international air transport, covering deregulation, privatisation, the emergence of new business models among other things, but few if any have taken a broad view of the trends which have determined the industry's current structure. The Regulation of International Air Transport charts the regulation of international air transport from the end of the Second World War to the present day, following the key trends and developments. It provides an overview of what has determined the industry's current structure, the problems still facing the industry and the ways in which it could develop in the future. This wide-ranging study is important reading for both professional and academics within the aviation field, as well as anyone interested in the development of aviation regulations.

Rural Healthcare (Paperback, 2nd edition): Jim Cox, Christopher Clark, Tim Sanders Rural Healthcare (Paperback, 2nd edition)
Jim Cox, Christopher Clark, Tim Sanders
R952 Discovery Miles 9 520 Ships in 9 - 15 working days

Key Features: The only textbook of rural healthcare practice for the UK Reflects the increasing profile of rural healthcare as a dedicated sub-specialty with its own growing body of literature and dedicated university courses Addresses the key challenges of ensuring effective and sustainable healthcare for those in rural, remote and coastal communities, often exacerbated by the COVID-19 pandemic Includes key themes - geographical equity, the trade-offs between access to services and quality of care, hidden rural social exclusion, the role of generalists and the importance of focusing on patient experience Focuses on the UK experience, but with applicability for those facing similar healthcare challenges internationally

The Routledge Handbook of Collective Intelligence for Democracy and Governance (Hardcover): Stephen Boucher, Carina Antonia... The Routledge Handbook of Collective Intelligence for Democracy and Governance (Hardcover)
Stephen Boucher, Carina Antonia Hallin, Lex Paulson
R5,733 Discovery Miles 57 330 Ships in 9 - 15 working days

The Routledge Handbook of Collective Intelligence for Democracy and Governance explores the concepts, methodologies, and implications of collective intelligence for democratic governance, in the first comprehensive survey of this field. Illustrated by a collection of inspiring case studies and edited by three pioneers in collective intelligence, this handbook serves as a unique primer on the science of collective intelligence applied to public challenges and will inspire public actors, academics, students, and activists across the world to apply collective intelligence in policymaking and administration to explore its potential, both to foster policy innovations and reinvent democracy. The Routledge Handbook of Collective Intelligence for Democracy and Governance is essential reading and an authoritative reference for scholars, students, researchers and practitioners of public policy, public administration, governance, public management, information technology and systems, innovation and democracy as well as more broadly for political science, psychology, management studies, public organizations and individual policy practitioners, public authorities, civil society activists and service providers.

Wine and Economics - Transacting the Elixir of Life (Paperback): Denton Marks Wine and Economics - Transacting the Elixir of Life (Paperback)
Denton Marks
R1,058 Discovery Miles 10 580 Ships in 12 - 17 working days

Denton Marks uses economic analysis, in plain and simple language, to demystify the wine world and to enrich our understanding of it. This remarkable book could well serve as an introduction to the wine industry for economists or as an introduction to economics for the wine industry. Up to date and thorough, Marks has undertaken a prodigious task.' - Orley Ashenfelter, Princeton University, and Co-Founder and President, American Association of Wine Economists, US'What is welcome with Denton Marks's book is its exploration beyond the narrow focus of wine pricing. The outline of how wine fits into key economic processes is illuminating, and the understanding of the political economy of wine is especially helpful. Crucially, the examination of how wine functions as a cultural good is a real expansion of our understanding of its social and economic context, underlining that value is not merely a financial construct but includes intangible, symbolic meaning as well.' - Steve Charters MW, School of Wine and Spirits Business, Burgundy School of Business, France 'Denton Marks's book fills a void in both the economics and the wine-related literature. It offers the economics student insights into the wine world and the wine professionals insights into economic thinking. Certainly, this is the first 'wine economics' textbook.' - Karl Storchmann, New York University, US and Managing Editor, Journal of Wine Economics 'Marks harvests wine's potential as a lens through which to view human economic behavior- and economic misbehavior - taking readers on a sophisticated but accessible and comprehensive tour of the fascinating nooks and crannies of the wine market. Perhaps the crowning achievement is the original and thought-provoking treatment of some of the thorniest philosophical and scientific dilemmas unique to wine, including price signals, asymmetric information, and sensory intersubjectivity. This is a much-needed book from an economist who knows the subject.' - Robin Goldstein, Author of The Wine Trials, Blind Taste, and blindtaste.com/ 'Most professions show a professional interest in wine, and economics is no exception: it can help us understand how wine markets work. But since economics is considered by many as a rather 'dry' subject, wine can boost student enthusiasm for economics. This book exploits those two interests by helping non-economists understand wine producer and consumer behavior and helping college students understand economics.' - Kym Anderson, Wine Economics Research Centre, University of Adelaide and Australian National University, Australia Wine and the wine trade are steeped in culture and history; few products have consistently enjoyed both cultural importance and such wide distribution over time even seen by some as 'an elixir of life'. While wine has been produced and consumed for centuries, what is distinctive about the economics of wine? Professor Marks's book is an accessible exploration of the economics of wine, using both basic principles and specialized topics and emphasizing microeconomics and related research. Drawing upon economic themes such as International Trade and Public Choice, Wine and Economics also relates economic reasoning to management issues in wine markets. The discussion ranges from economic fundamentals and wine and government, to the challenge of knowing what is in the bottle and the importance of wine as a cultural good. This novel and comprehensive introduction to the subject is an invaluable resource for students, scholars and anyone interested in wine and the wine industry.

Linkages between China's Regions - Measurement and Policy (Hardcover): Nicolaas Groenewold, Anping Chen, Guoping Lee Linkages between China's Regions - Measurement and Policy (Hardcover)
Nicolaas Groenewold, Anping Chen, Guoping Lee
R2,849 Discovery Miles 28 490 Ships in 12 - 17 working days

The rate of economic growth in China over the last 50 years has been remarkable. However this has only highlighted the inequalities between regions in China, making for considerable disquiet at the highest levels of Chinese policy-making. Not everyone has benefited from the same levels of prosperity and this book examines the many and varied policy solutions and proposals that have been applied to this thorny problem. The authors find that the industrial core of China (the South East and the Changjiang and Yellow River regions) is reasonably well integrated but not well connected to the remainder of the country. Indeed, evidence suggests that development in coastal areas comes at the expense of that in the interior while much of the policy designed to boost the interior actually flows to the coastal provinces. This original analysis of the linkages between regions in China, and regional policy since 1949, will prove an invaluable and illuminating account to a wide readership. This will include academics and researchers of Chinese studies and regional economics as well as policy-makers in the region.

Winning on Purpose - The Unbeatable Strategy of Loving Customers (Hardcover): Fred Reichheld, Darci Darnell, Maureen Burns Winning on Purpose - The Unbeatable Strategy of Loving Customers (Hardcover)
Fred Reichheld, Darci Darnell, Maureen Burns
R745 R582 Discovery Miles 5 820 Save R163 (22%) Ships in 12 - 17 working days

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it-from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends-generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule-treat customers the way you would want a loved one treated-at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

Air Traffic Management - Principles, Performance, Markets (Paperback): Marina Efthymiou Air Traffic Management - Principles, Performance, Markets (Paperback)
Marina Efthymiou
R1,417 Discovery Miles 14 170 Ships in 9 - 15 working days

This textbook is designed for undergraduate students studying airspace engineering, as well as undergraduate and postgraduate students studying air transport management. It will also be very helpful for the training of air traffic control officers. The textbook does not require any prior (specialist) knowledge as it is an introduction to the Air Navigation Service Providers (ANSPs) business. There is very little literature available that gives a detailed appreciation of the complexities, potential risks and issues associated with the provision of air navigation services. The role of this textbook is to fill this significant gap with a comprehensive, in-depth study of the management principles related to Air Navigation Service Providers. This is particularly timely given recent ATC developments in Europe, USA, and New Zealand. Airlines and airports rely on the Air Navigation Service Providers (ANSPs) for the management of air traffic. Hence, Air Navigation Services (ANS) provision is considered as a core element for air transportation. This textbook addresses each of the Air Navigation Services' five broad categories of services provided to air traffic during all phases of operation: Air Traffic Management (ATM), Communication services, Navigation services and Surveillance services (CNS), Meteorological services for air navigation (MET), Aeronautical Information Services (AIS) and Search and Rescue (SAR). This textbook is designed for undergraduate students studying airspace engineering and undergraduate and postgraduate students studying air transport management. It will also be very helpful for the training of air traffic control officers. The textbook does not require any prior (specialist) knowledge as it is an introduction book to the Air Navigation Service Providers (ANSPs) business.

Creating Value for Leaders - Balancing the Interests of Customers, Employers, Investors, and the Marketplace (Paperback):... Creating Value for Leaders - Balancing the Interests of Customers, Employers, Investors, and the Marketplace (Paperback)
Gautam Mahajan
R1,354 Discovery Miles 13 540 Ships in 9 - 15 working days

Value creation is the bedrock of business. It's what sets you apart from your competition, secures long-term customers, and brings distinct meaning to your brand and your solution. Without creating a value for your business, your unique offering will be seen as just another commodity in the eyes of your target market. It's in every business leaders' vocabulary and uppermost in their overall strategy. In fact, it is considered to be the purpose o a company according to the Business Roundtable and the World Economic Forum. Many companies and leaders seek to create value but do not know how. As a result, they continuously create value and but the result is they unconsciously destroy what they've build. To create long-term value, organizations need to put in place the infrastructure, capability and relationships (tangible and intangible assets) that enable them to meet the needs of their customers and stakeholders. This book is intended to make value creation understood and used by executives and managers. The book describes value creation in its various nuances, how it arises, how it is used, and the width of value creation, from how it impacts a company and how that company can become more successful by creating value for customers. The author also provides tips for CEOs, managers, HR and other professionals on how to succeed in value creation as a long-term strategy. The author also uses numerous examples and case studies to illustrate points being made.

Responsible Investing (Paperback, 2nd edition): Matthew W. Sherwood, Julia Pollard Responsible Investing (Paperback, 2nd edition)
Matthew W. Sherwood, Julia Pollard
R1,473 Discovery Miles 14 730 Ships in 9 - 15 working days

• This textbook presents an excellent overview of responsible investing and an abundance of cases and historical development of responsible investing, which is an increasingly important area in asset management • New chapter on “Regulation, Reporting, and Taxonomy in ESG Investing” • Reorganised material on KPIs and risk modelling methods in ESG investing, to improve flow for readers • Large collection of updated/new case studies, along with interactive sections designed to get students actively engaged • A more comprehensive test bank and rubric for assessment for use by instructors at the end of every chapter • PowerPoint slides for instructors

PKI Implementation and Infrastructures (Hardcover): Julian Ashbourn PKI Implementation and Infrastructures (Hardcover)
Julian Ashbourn
R2,958 Discovery Miles 29 580 Ships in 9 - 15 working days

1. It is a practical guide to understanding and implementation 2. It assumes no prior in depth knowledge 3. It is written in plain language and may be understood by anyone, whether or not they are qualified or involved with IT. It is therefore equally suitable for senior management, IT practitioners, students and interested individuals.

The Roadmap for Sustainable Business and Net Zero Carbon Emission (Paperback): Henry K. H. Wang The Roadmap for Sustainable Business and Net Zero Carbon Emission (Paperback)
Henry K. H. Wang
R1,076 Discovery Miles 10 760 Ships in 9 - 15 working days

Written by an expert in energy business who has been invited to G20/B20 taskforces Covers the latest developments in smart cities, green transport, and carbon solutions Each chapter features practical strategies alongside international examples and case studies

Strategic Pharmaceutical Marketing Management in Growth Markets (Paperback): Mithun Nandy Strategic Pharmaceutical Marketing Management in Growth Markets (Paperback)
Mithun Nandy
R1,125 Discovery Miles 11 250 Ships in 9 - 15 working days

India is the largest provider of generic drugs globally. The Indian pharmaceutical sector supplies over 50 per cent of the global demand for various vaccines, and as a result, holds an important position in the global pharmaceutical sector. This book is a comprehensive study of pharmaceutical marketing management in the Indian context and similar growth markets. The book introduces the fast-paced and multi-faceted discipline of pharmaceutical marketing management through an in-depth discussion on the genesis and evolution of its marketing concept. Combining theory and practice, it offers a strategic approach to pharmaceutical marketing from an organisational and business perspective and explicates the practical applications of it. Richly supported by case studies, the book brings together fresh perspectives and approaches equally useful for students and professionals. This book will be of interest to academicians, advanced students, and practitioners of pharmaceutical marketing and pharmaceutical management. It will also be beneficial to those interested in business strategy, decision making, and international marketing.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Nuts & Bolts - Strengthening Africa's…
McLean Sibanda Paperback R310 R248 Discovery Miles 2 480
Fundamentals of Industrial Hygiene
Johan Schoeman, Marguerite Pullen Paperback R392 R345 Discovery Miles 3 450
It's OK To Be Angry About Capitalism
Bernie Sanders Hardcover R525 R419 Discovery Miles 4 190
Prophecy Before Vision - Learning to See…
James Michael Matthew Hardcover R732 R600 Discovery Miles 6 000
Applied Questions On Auditing
B.M. Barnard, B. Marx, … Paperback R1,197 R1,065 Discovery Miles 10 650
Anthro-Vision - How Anthropology Can…
Gillian Tett Paperback R350 R277 Discovery Miles 2 770
Finding Common Ground - Land, Equity…
Wandile Sihlobo R299 R234 Discovery Miles 2 340
Time For Socialism - Dispatches From A…
Thomas Piketty Hardcover R575 R460 Discovery Miles 4 600
How Confidence Works - The New Science…
Ian Robertson Paperback R380 R297 Discovery Miles 2 970
Entrepreneurship And New Venture…
Paperback R599 R554 Discovery Miles 5 540

 

Partners