A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries

Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems.

The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districtingResource allocation problemsShort- and long-term workforce managementPriority services, call center design, and customer schedulingInventory modelingVehicle routing

The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's "How to Do It in Excel" sections, allowing readers to work hands-on with the presented techniques.

Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics.

This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.

Mining the Earth's Heat: Hot Dry Rock Geothermal Energy describes the work carried out by the Los Alamos National Laboratory to turn an idealistic concept - that of drawing useful amounts of energy from the vast underground store of hot rock at reachable depths - into a practical reality. This book provides comprehensive documentation of the over two decades of experiments carried out at the test site at Fenton Hill, New Mexico, where the feasibility of accessing and extracting this vast natural resource was finally demonstrated. It also discusses the numerous technical, administrative, and financial hurdles that had to be overcome along the way. This publication will no doubt prove invaluable to researchers around the world as they strive to move this now-proven technology toward commercial viability. In addition, it is a valuable source of relevant information for anyone interested in the world energy outlook for the 21st century and beyond.

The development of mechatronic and multidomain technological systems requires the dynamic behavior to be simulated before detailed CAD geometry is available. This book presents the fundamental concepts of multiphysics modeling with lumped parameters. The approach adopted in this book, based on examples, is to start from the physical concepts, move on to the models and their numerical implementation, and finish with their analysis. With this practical problem-solving approach, the reader will gain a deep understanding of multiphysics modeling of mechatronic or technological systems - mixing mechanical power transmissions, electrical circuits, heat transfer devices and electromechanical or fluid power actuators. Most of the book's examples are made using Modelica platforms, but they can easily be implemented in other 0D/1D multidomain physical system simulation environments such as Amesim, Simulink/Simscape, VHDL-AMS and so on.

This volume provides an up-to-date overview of statistical energy analysis and its applications in structural vibration. It brings together nine articles by experts in S.E.A. from around the world, beginning with an introduction and overview of the technique describing its key successes, potential and limitations. Following chapters look in more detail at a selection of cases and examples that together illustrate the scope and power of the technique. The editors have included a chapter by Chohan et al. discussing nonconservatively coupled systems.

This volume contains a selection of papers whose content have been presented at the International conferences CIPHI on Cultural Heritage and History of Engineering at University of Las Palmas de Gran Canaria in the Canary Islands, Spain, in recent years. The conference series is aimed at bringing together researchers, scholars and students from a broad range of disciplines referring to the History of Engineering and Cultural Heritage, in a unique multidisciplinary forum to stimulate collaboration among historians, architects, restaurateurs, and engineers.

These papers illustrate, by treating specific emblematic topics and problems, technical developments in the historical evolution of engineering concerning cultural heritage. Thus, emphasis is given to a discussion of matters of cultural heritage with engineering history by reporting authors' experiences and views. Topics treated include: reutilization of industrial heritage: the unique example of the Royal Segovia Mint in Spain; the image of factories; Pedro Juan De Lastanosa and "the twenty-one books of devices and machines of Juanelo"; the historical development of paper-mills and their machines in South Latium during 19th century; a virtual reconstruction of a wave-powered flour mill from 1801; 3D modelling and animation study of the industrial heritage wonders; a new model of the hydraulic machine known as "el artificio de Juanelo"; and the mystery of one Havana portrait, on the first steam machine in Cuba. This work has been made possible thanks to the invited authors who have enthusiastically shared this initiative and who have spent time and effort in preparing the papers in much more detail that in the conference presentations."

DNA ORIGAMI Discover the impact and multidisciplinary applications of this subfield of DNA nanotechnology DNA origami refers to the technique of assembling single-stranded DNA template molecules into target two- and three-dimensional shapes at the nanoscale. This is accomplished by annealing templates with hundreds of DNA strands and then binding them through the specific base-pairing of complementary bases. The inherent properties of these DNA molecules--molecular recognition, self-assembly, programmability, and structural predictability--has given rise to intriguing applications from drug delivery systems to uses in circuitry in plasmonic devices. The first book to examine this important subfield, DNA Origami brings together leading experts from all fields to explain the current state and future directions of this cutting-edge avenue of study. The book begins by providing a detailed examination of structural design and assembly systems and their applications. As DNA origami technology is growing in popularity in the disciplines of chemistry, materials science, physics, biophysics, biology, and medicine, interdisciplinary studies are classified and discussed in detail. In particular, the book focuses on DNA origami used for creating new functional materials (combining chemistry and materials science; DNA origami for single-molecule analysis and measurements (as applied in physics and biophysics); and DNA origami for biological detection, diagnosis and therapeutics (medical and biological applications). DNA Origami readers will also find: A complete guide for newcomers that brings together fundamental and developmental aspects of DNA origami technology Contributions by a leading team of experts that bring expert views from different angles of the structural developments and applications of DNA origami An emerging and impactful research topic that will be of interest in numerous multidisciplinary areas A helpful list of references provided at the end of each chapter to give avenues for further study Given the wide scope found in this groundbreaking work, DNA Origami is a perfect resource for nanotechnologists, biologists, biophysicists, chemists, materials scientists, medical scientists, and pharmaceutical researchers.

Chemometrics and Numerical Methods in LIBS A practical guide to the application of chemometric methods to solve qualitative and quantitative problems in LIBS analyses Chemometrics and Numerical Methods in LIBS, delivers an authoritative and practical exploration of the use of advanced chemometric methods to laser-induced breakdown spectroscopy (LIBS) cases. The book discusses the fundamentals of chemometrics before moving on to solutions that can be applied to data analysis methods. It is a concise guide designed to help readers at all levels of knowledge solve commonly encountered problems in the field. The book includes three sections: LIBS information simplification, LIBS classification, and quantitative analysis by LIBS. Each section of the book is divided into a description of relevant techniques and practical examples of its applications. Contributors to this edited volume are the most recognized international experts on the chemometric techniques relevant to LIBS analysis. Chemometrics and Numerical Methods in LIBS also includes: A thorough introduction to the simplification of LIBS information, including principal component analysis, independent component analysis, and parallel factor analysis Comprehensive explorations of classification by LIBS, including spectral angle mapping, linear discriminant analysis, graph clustering, self-organizing maps, and artifical neural networks Practical discussions of linear methods for quantitative analysis by LIBS, including calibration curves, partial least squares regression, and limit of detection In-depth examinations of multivariate analysis and non-linear methods, including calibration-free LIBS, the non-linear Kalman filter, artificial and convolutional neural networks for quantification Relevant for researchers and PhD students seeking practical information on the application of advanced statistical methods to the analysis of LIBS spectra, Chemometrics and Numerical Methods in LIBS will also earn a place in the libraries of students taking courses involving LIBS spectro-analytical techniques

Thermal Systems Design Discover a project-based approach to thermal systems design In the newly revised Second Edition of Thermal Systems Design: Fundamentals and Projects, accomplished engineer and educator Dr. Richard J. Martin offers senior undergraduate and graduate students an insightful exposure to real-world design projects. The author delivers a brief review of the laws of thermodynamics, fluid mechanics, heat transfer, and combustion before moving on to a more expansive discussion of how to apply these fundamentals to design common thermal systems like boilers, combustion turbines, heat pumps, and refrigeration systems. The book includes design prompts for 14 real-world projects, teaching students and readers how to approach tasks like preparing Process Flow Diagrams and computing the thermodynamic details necessary to describe the states designated therein. Readers will learn to size pipes, ducts, and major equipment and to prepare Piping and Instrumentation Diagrams that contain the instruments, valves, and control loops needed for automatic functioning of the system. The Second Edition offers an updated look at the pedagogy of conservation equations, new examples of fuel-rich combustion, and a new summary of techniques to mitigate against thermal expansion and shock. Readers will also enjoy: Thorough introductions to thermodynamics, fluid mechanics, and heat transfer, including topics like the thermodynamics of state, flow in porous media, and radiant exchange A broad exploration of combustion fundamentals, including pollutant formation and control, combustion safety, and simple tools for computing thermochemical equilibrium when product gases contain carbon monoxide and hydrogen Practical discussions of process flow diagrams, including intelligent CAD, equipment, process lines, valves and instruments, and non-engineering items In-depth examinations of advanced thermodynamics, including customized functions to compute thermodynamic properties of air, combustion products, water/steam, and ammonia right in the user's Excel workbook Perfect for students and instructors in capstone design courses, Thermal Systems Design: Fundamentals and Projects is also a must-read resource for mechanical and chemical engineering practitioners who are seeking to extend their engineering know-how to a wide range of unfamiliar thermal systems.

BOW-TIE INDUSTRIAL RISK MANAGEMENT ACROSS SECTORS Explore an approachable but rigorous treatment of systematic barrier-based approaches to risk management and failure analysis In Bow-Tie Industrial Risk Management Across Sectors: A Barrier-Based Approach, accomplished researcher and author Luca Fiorentini delivers a practical guide to risk management tools, with a particular emphasis on a systematic barrier-based approach called "bow-tie." The book includes discussions of two barrier-based methods, Bow-Tie and Layers of Protection Analysis (LOPA), for risk assessment, and one barrier-based method for incident analysis, Barrier Failure Analysis (BFA). The author also describes a traditional method-Root Cause Analysis-and three quantitative methods-FMEA/FMECA, Fault Tree (FTA), and Event Tree (ETA) with a discussion about their link with barriers. Written from the ground up to be in full compliance with recent ISO 31000 standards on enterprise risk management, and containing several case studies and examples from a variety of industries, Bow-Tie Industrial Risk Management Across Sectors also contains discussions of international standards dealing with common risks faced by organizations, including occupational health and safety, industrial safety, functional safety, environmental, quality, business continuity, asset integrity, and information security. Readers will also benefit from the inclusion of: A thorough introduction to the Bow-Tie method, including its practical application in risk management workflow from ISO 31000, the history of Bow-Tie, related methods, and the application of Bow-Tie in qualitative and quantitative ways An exploration of Barrier Failure Analysis, including events, timelines, barriers, causation paths, and multi-level causes A practical discussion of how to build a Barrier Failure Analysis, including fact finding, event chaining, identifying barriers, assessing barrier states, causation analysis, and recommendations A concise treatment of Bow-Tie construction workflow, including a step-by-step guide Perfect for engineers and other professionals working in risk management, Bow-Tie Industrial Risk Management Across Sectors: A Barrier-Based Approach will also earn a place in the libraries of advanced undergraduate and graduate students studying risk management and seeking a one-stop reference on the "bow-tie" approach and barrier-based methods.

For many years production management has no longer been confined to individual production facilities. Intensive cooperation with suppliers has become an integral part of production management. In recent years two further developments have gained ground. On the one hand enterprises have been specialising and concentrating on their core competencies with outsourcing as a consequence, on the other hand globalization has intensified the range of choice among suppliers. Increased dependence on suppliers called for new forms of cooperative ventures. Strategic and legal issues had to be considered and production management had to include sophisticated logistic chain management. These developments have led to the concept of 'Extended Enterprise'. Among many other topics, this book discusses: * co-operation between companies; * supply chain management; * agile and virtual management; * integration of the logistic chain; and * production and logistical strategies.The book comprises the proceedings of the Working Conference on Organizing the Extended Enterprise, sponsored by the International Federation for Information Processing (IFIP), which was held in Ascona, Switzerland in September 1997. It will be of great importance to researchers, managers and consultants in production, logistics and information and other areas of organizational development.

Although the subject of wave propagation in solids has a long history, the classical theory of elastic waves having been developed in the nine- teenth century by STOKES, POISSON, RAYLEIGH and KELVIN, the last two decades have seen a remarkable revival of interest in this subject among both theoreticians and experimenters. There' are a number of reasons for this; first, experimental methods for the generation and detection of high frequency mechanical waves have become available only with the advent of electronic techniques and of high speed photo- graphic recording apparatus. Secondly, the appearan

This series was organized to provide a forum for review papers in the area of corrosion. The aim of these reviews is to bring certain areas of corrosion science and technology into a sharp focus. The volumes of this series will be published approximately on a yearly basis and will each contain three to five reviews. The articles in each volume will be selected in such a way to be of interest both to the corrosion scientists and the corrosion tech nologists. There is, in fact, a particular aim in juxtaposing these interests because of the importance of mutual interaction and interdisciplinarity so important in corrosion studies. It is hoped that the corrosion scientists in this way may stay abreast of the activities in corrosion technology and vice versa. In this series the term "corrosion" will be used in its very broadest sense. This will include, therefore, not only the degradation of metals in aqueous environment but also what is commonly referred to as "high temperature oxidation. " Further, the plan is to be even more general than these topics; the series will include all solids and all environments. Today, engineering solids include not only metals but glasses, ionic solids, polymeric solids, and composites of these. Environments of interest must be extended to liquid metals, a wide variety of gases, nonaqueous electrolytes, and other nonaqueous liquids.

A complete overview of the fundamentals of three-dimensional descriptive geometry From an overview of the history of descriptive geometry to the application of the principles of descriptive geometry to real-world scenarios, Fundamentals of Three-Dimensional Descriptive Geometry provides a comprehensive look at the topic. Used throughout the disciplines of science, engineering, and architecture, descriptive geometry is crucial for everything from understanding the various segments and inter-workings of structural systems to grasping the relationship of molecules in a chemical compound. For those requiring a full accounting of the fundamentals of three-dimensional descriptive geometry, this text is a definitive and comprehensive resource.

A multi-disciplinary, multi-industry overview of microbiologically influenced corrosion, with strategies for diagnosis and control or prevention

Microbiologically Influenced Corrosion helps engineers and scientists understand and combat the costly failures that occur due to microbiologically influenced corrosion (MIC). This book combines recent findings from diverse disciplines into one comprehensive reference. Complete with case histories from a variety of environments, it covers: Biofilm formation Causative organisms, relating bacteria and fungi to corrosion mechanisms for groups of metals Diagnosing and monitoring MIC Electrochemical techniques, with an overview of methods for detection of MIC The impact of alloying elements, including antimicrobial metals, and design features on MIC MIC of non-metallics Strategies for control or prevention of MIC, including engineering, chemical, and biological approaches

This is a valuable, all-inclusive reference for corrosion scientists, engineers, and researchers, as well as designers, managers, and operators.

This book is a good introductorywork to nanoparticle technology. It consists of nine complementary chapters that can be readindependently. This book covers promising nanoparticles fabrication technologies with a focus on scalable processes. Integration of nanoparticles into 2D and 3D structures are covered in detail. The most promising applications of nanoparticles in the energy, optoelectronic and biomedical sectors are summarized and discussed. Current issues and challenges related to nanoparticles production and utilisation are also discussed in the book.
Complete and simple overview of the fieldContains practical examples that makes the book also accessible for industrialists, engineers and managersChapterscan be readrelatively independently so experienced researchers can go directly to the them of interestAdvantages, drawbacks and challenges are described with practical examples"

Timely and accessible content on the traditional project management activities of control, risk, time and cost, and quality and value
The Wiley Guides to the Management of Projects address critical, need-to-know information that will help professionals successfully manage projects in most businesses and help students learn the best practices of the industry. They contain not only well-known and widely used basic project management practices but also the newest and most cutting-edge concepts in the broader theory and practice of managing projects.
This second book in the series explains the "traditional" project management activities of control, risk, time, cost, and quality. The expert contributors show that project control represents more than the simple evaluation of project performance. They detail the principles of project time and cost control and offer a detailed review of critical chain project management. In addition, they provide a framework for project performance measurement, show how to make risk management more effective, and tell how to improve quality management.
Touching on all of the fundamental levers of project control, this book will prove to be a comprehensive "owner's manual" for project and team managers, project team members, engineers, business consultants, and all those involved in any aspect of project management.
Complete your understanding of project management with these other books in The Wiley Guides to the Management of Projects series:
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The Wiley Guide to Project Organization & Project Management Competencies
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The Wiley Guide to Project Technology, Supply Chain & Procurement Management
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The Wiley Guide to Project, Program & Portfolio Management

The book is devoted to an up-dated exploratory survey of results concerning elastic cusped shells, plates, and beams and cusped prismatic shell-fluid interaction problems. It contains some up to now non-published results as well. Mathematically the corresponding problems lead to non-classical, in general, boundary value and initial-boundary value problems for governing degenerate elliptic and hyperbolic systems in static and dynamical cases, respectively. Its uses two fundamentally different approaches of investigation: 1) to get results for two-dimensional and one-dimensional problems from results of the corresponding three-dimensional problems and 2) to investigate directly governing degenerate and singular systems of 2D and 1D problems. In both the cases, it is important to study relation of 2D and 1D problems to 3D problems.

Finite Element Analysis An updated and comprehensive review of the theoretical foundation of the finite element method The revised and updated second edition of Finite Element Analysis: Method, Verification, and Validation offers a comprehensive review of the theoretical foundations of the finite element method and highlights the fundamentals of solution verification, validation, and uncertainty quantification. Written by noted experts on the topic, the book covers the theoretical fundamentals as well as the algorithmic structure of the finite element method. The text contains numerous examples and helpful exercises that clearly illustrate the techniques and procedures needed for accurate estimation of the quantities of interest. In addition, the authors describe the technical requirements for the formulation and application of design rules. Designed as an accessible resource, the book has a companion website that contains a solutions manual, PowerPoint slides for instructors, and a link to finite element software. This important text: Offers a comprehensive review of the theoretical foundations of the finite element method Puts the focus on the fundamentals of solution verification, validation, and uncertainty quantification Presents the techniques and procedures of quality assurance in numerical solutions of mathematical problems Contains numerous examples and exercises Written for students in mechanical and civil engineering, analysts seeking professional certification, and applied mathematicians, Finite Element Analysis: Method, Verification, and Validation, Second Edition includes the tools, concepts, techniques, and procedures that help with an understanding of finite element analysis.

This book provides an introduction to chemical engineering topics in an integrated fashion and illustrates the methodology of process design through the processes followed in the text. It provides an all-in-one coverage of topics from process plant interactions to economic analyses and thermodynamic properties of streams. The book facilitates the students' execution of process analysis and plant design in an orderly and logical fashion. This book serves as a good introduction and can act as a stepping stone for students interested in the traditional chemical engineering subjects.

This introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. * Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management * Blends theory with practice illustrated through examples relating to products, plants and infrastructures * Focuses on concepts, tools and techniques * Identifies the special management requirements of various engineered objects (products, plants, and infrastructures)

S. Donald Stookey tells of his pioneering discoveries and accomplishments over a life-long career at Corning Glass Works. His discoveries and inventions have left their mark in homes around the world, and have affected the development of eyeglasses, defense systems, electronics, and significant discoveries for years. Learn how one man's risks, questions, interests, and explorations have benefited us all. A refreshing addition to your ceramics library!

P.A. Blythe: Non-linear far-field theories in relaxing gas flows.- Meixner: Thermodynamics of deformable materials.- A.C. Pipkin: Non-linear phenomena in continua.- R.S. Rivlin: An introduction to non-linear continuum mechanics.- G.F. Smith: The generation of integrity bases.

This book is the result of a study to develop a high-temperature melt properties database with sufficient comprehensiveness and reliability to allow mathematical modeling of glass melting and forming processes for improved product quality, improved efficiency and lessened environmental impact. The study was initiated by the U.S. glass industry through the National Science Foundation Industry/University Center for Glass Research at Alfred University (CGR) and funded in part by a grant from the U.S. Department of Energy's Industrial Technologies Program.

Tap into the American Ceramic Society's knowledge base by accessing this compilation of recently published articles on ceramic armor. Ceramic-based armor systems are critical for reliable ballistic protection of military and police personnel, equipment, vehicles, aircraft and helicopters. Progress in Ceramic Armor covers materials such as boron carbide, alumina, silicon carbide, titanium diboride, and transparent armor.
This collection includes 36 articles and papers from Ceramic Transactions (CTs) and Ceramic Engineering and Science Proceedings (CESP)