Ingo Weber develops new approaches for the rapid development and flexible adaption of business processes, which are often the main requirements in today's IT support for enterprises. Key issues covered by his work are the automatic composition of processes out of predefined components and the verification of specific process properties. His research aims at quickly creating executable process models, which orchestrate the usage of Web services. He investigates how process modelers can be supported by semantic technologies, e.g., by semantically enriched process models or annotated Web services, and puts special emphasis on expressiveness and scalability.

SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users.

The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes.

Next, you'll learnhow to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality. What you'll learn Understand how the SugarCRM platform works Customize the modules that come with SugarCRM Build new modules and functionality into SugarCRM Explore MVC architecture, users/authentication, built-in modules, and other platform features Use SugarCRM Studio for customizations, logic hooks, and overriding existing code Build on top of SugarCRM using Module Builder, custom modules, and existing/custom modules mashups Design a complete application Who this book is for

Any business application developers and consultants looking to build or deploy a custom business application. CIOs and IT administrators will also be interested. Table of Contents What Is SugarCRM? MVC Architecture Metadata Layer Web Services More Platform Features Easy Customizations Using Studio Workflows and Logic Hooks Overriding Existing Code Using Module Builder to Build Custom Modules Building a Custom Module Manually Designing a Complete Application

This book takes a comprehensive look at Magento, a robust and flexible e-commerce platform built on the Zend framework. With more than 750,000 downloads, Magento is the fastest growing open source e-commerce solution. This book walks you through all of the steps necessary to build a fully functional Magento-based web site. It also includes information on managing products, customers, and orders. This book is directed at web site designers and developers, but will also be extremely useful for business owners who have web sites built on the Magento platform.Introduces you to Magento, the fastest-growing open-source e-commerce platform Demonstrates how to configure and use Magento Covers how to customize Magento and develop extensions for the Magento platform What you'll learn How to install and set up a Magento based e-commerce web site How to effectively manage products, customers, and orders How to sell products through Magento How to design a custom Magento web site How to add content to your Magento web site How to create your own Magento extensions Who this book is for

Current and prospective web site designers and web developers, andsmall business owners who want an online presence. Table of Contents Introduction to Magento Installing Magento The Public Interface Walk-through The Administration Interface Walk-through Working with Products Working with Customers Working with Orders Configuring Magento Customizing Magento's Appearance Magento Extensions Application Programming Interface (API)Tips and Tricks

NFC geht aus der Kombination von kontaktloser Smart Card Identifikation und RFReader Technologie hervor. Es handelt sich um eine systematische Weiterentwicklung von RFID, die vor allem auf den Endverbrauchermarkt abzielt.

Das Buch NFC-Near Field Communication ist das Standardwerk zur NFCTechnologie. Es bietet einen umfassenden Aoeberblick A1/4ber Anwendungen und Technik des gesamten Themengebietes. FA1/4r Praxis und Ausbildung kann es sowohl als EinfA1/4hrung sowie als Grundlagen- und Nachschlagswerk dienen.

Ziel des Buches ist es, einen umfassenden Aoeberblick A1/4ber Grundlagen, Technik und Anwendungsszenarien von NFC zu gegeben. Hierzu wird zu Beginn NFC der klassischen RFID Technologie gegenA1/4bergestellt und Unterscheidungsmerkmale erArtert. Neben physikalischen Grundlagen der Aoebertragungstechnik wird auch detailliert auf die Protokolle fA1/4r die unterschiedlichen Operationsmodi eingegangen. Im Buch wird auch auf der aktuelle Stand der Normung von NFC diskutiert. Ein weiterer wichtiger Aspekt von NFC - die Sicherheitsthematik - findet in einem gesonderten Kapitel ihren Niederschlag. Auch zahlreiche Anwendungen, die einen praxisnahen Einblick in die Umsetzung der Technologie geben, werden erlAutert (z.B. Smart Poster, Zahlungsverkehr, Zutritt). Ein Aoeberblick A1/4ber Hersteller und EndgerAte sowie Gremien und Institute, die sich mit NFC beschAftigen, findet sich im Anhang.

This volume contains the papers presented at the Second International Sym- sium on Algorithmic Game Theory (SAGT 2009), which was held on October 18-20, 2009, in Paphos, Cyprus. This event followed the ?rst, very successful SAGT symposium, which took place in Paderborn, Germany, last year. The purpose of SAGT is to bring together researchers from computer s- ence, economics and mathematics to present and discuss originalresearchat the intersection of algorithms and game theory. It has been intended to cover all important areas such as solution concepts, game classes, computation of equil- riaandmarketequilibria, algorithmicmechanismdesign, automatedmechanism design, convergenceandlearningingames, complexityclassesingametheory, - gorithmicaspectsof?xed-pointtheorems, mechanisms, incentivesandcoalitions, cost-sharing algorithms, computational problems in economics, ?nance, decision theory and pricing, computational social choice, auction algorithms, price of - archyand its relatives, representationsof games and their complexity, economic aspects of distributed computing and the internet, congestion, routing and n- work design and formation games and game-theoretic approaches to networking problems. Approximately55submissionstoSAGT2009 werereceived.Eachsubmission was reviewed by at least three Program Committee members. The Program Committee decided to accept 29 papers. Out of these, a small number will be invited to a Special Issue of the Theory of Computing Systems journal with selected papers from SAGT 2009. The program of SAGT 2009 featured three invited talks from three outstanding researchers in algorithmic game theory: Elias Koutsoupias, Dov Monderer and Mihalis Yannakakis. We are very grateful toElias, DovandMihalisforjoiningusinPaphosandfortheirexcellentl

This volume presents the proceedings of the 15th International Workshop of Groupware (CRIWG 2009). The conference was previously held in USA, (- aha)in 2008, Argentina (Bariloche)in 2007, Spain (Medina del Campo) in 2006, Brazil (Porto de Galinhas) in 2005, Costa Rica (San Carlos) in 2004, France (Autrans) in 2003, Chile (La Serena) in 2002, Germany (Darmstadt) in 2001, Portugal (Madeira Island) in 2000, Mexico (Cancun) in 1999, Brazil (Buzios) in 1998, Spain (El Escorial) in 1997, Chile (Puerto Varas) in 1996, and Portugal (Lisbon) in 1995. The CRIWG workshops seek to advance theoretical, experimental, and - plied technical knowledge of computer supported collaboration. In the CRIWG workshops, researchers and professionals report ?ndings, exchange experiences, and explore concepts for improving the success of people making a joint e?ort toward a group goal. Topics of discussion are wide ranging, encompassing all aspects of design development, deployment, and use of groupware. CRIWG embraces both mature works that are nearly ready for publication in peer review journals, and new, cutting-edge works in progress. A total of 30 papers were accepted for presentation this year-16 full papers and 14 works in progress.Papersweresubjectedtodouble-blindreviewbyatleastthreemembers of the Program Committee. The papers are organized into nine sessions, on eight di?erent themes: Mobile Collaboration, Social Aspects of Collaboration I & II, Technologies for CSCW, Groupware Evaluation, CSCW Design, Geo Collaboration, Collaborative Learning and Modeling CSCW.

By and large, cost-effective information technology (IT) management is more about people, personal relationships, and corporate culture than it is about the technology itself. Simply put, IT doesn't work if you are surrounded by bad people and stupid processes in a deranged corporate culture.
IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization. It details the various roles within the technology management process and supplies authoritative insight into the realities of human behavior-including the range of best and worst behaviors from managers, executives, and corporate culture.
Industry veteran Stephen J. Andriole explains the reason behind why many business cases fail and includes helpful insights on new governance models, organic transformation, guerilla budgeting, and open source software. Providing a fresh perspective on the old basics of IT management through a twenty-first-century lens, this book arms you with the methods needed to master the soft art of IT management as well as purchasing, deployment, and technological support.

Internet and web technology penetrates many aspects of our daily life. Its importance as a medium for business transactions will grow exponentially during the next few years. In terms of the involved market volume, the B2B area will hereby be the most interesting area. Also, it will be the place, where the new technology will lead to drastic changes in established customer relationships and business models. In an era where open and flexible electronic commerce provides new types of services to its users, simple 1-1 connections will be replaced by n-m relationships between customers and vendors. This new flexibility in electronic trading will generate serious challenges. The main problem stems from the heterogeneity of information descriptions used by vendors and customers, creating problems in both manual trading and in direct 1-1 electronic trading. In the case of B2B market places, it becomes too serious to be neglected. Product descriptions, catalog formats and business documents are often unstructured and non-standardized. Intelligent solutions that mechanize the structuring, standardizing, aligning, and personalizing process are a key requisite for successfully overcoming the current bottlenecks of B2B electronic commerce while enabling its further growth. Intelligent Information Integration in B2B Electronic Commerce discusses the main problems of information integration in this area and sketches several technological solution paths. Intelligent Information Integration in B2B Electronic Commerce is designed to meet the needs of a professional audience composed of researchers and practitioners in industry and graduate level students in Computer Science.

This book covers significant recent developments in the field of Intelligent Meth ods applied to eCommerce. The Intelligent Methods considered are mainly Soft Computing Methods that include fuzzy sets, rough sets, neural networks, evolutionary computations, probabilistic and evidential reasoning, multivalued logic, and related fields. There is not doubt about the relevance of eCommerce in our daily environ ments and in the work carried out at many research centers throughout the world. The application of AI to Commerce is growing as fast as the computers and net works are being integrated in all business and commerce aspects. We felt that it was time to sit down and see how was the impact into that field of low-level AI, i.e. softcomputing. We found many scattered contributions disseminated in con ferences, workshops, journal, books or even technical reports, but nothing like a common framework that could serve as a basis for further research, comparison or even prototyping for a direct transfer to the industry. We felt then the need to set up a reference point, a book like this. We planned this book as a recompilation of the newest developments of re searchers who already made some contribution into the field. The authors were se lected based on the originality and quality of their work and its relevance to the field. Authors came from prestigious universities and research centers with differ ent backgrounds."

This book constitutes the proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom2008, held in Paris, France, on December 13, 2008. The workshop spans multiple disciplines, including technical, economic, sociological and behavioral sciences. The guiding theme of this workshop was concerned with innovations in the financial services industry, driven by either new business models or changed regulations.

The nine presented papers and the keynote speech were carefully reviewed and selected from numerous submissions. The topics covered are financial markets and customers, service-oriented architectures, and regulation and compliance.

Due to the lack of a uniform schema for Web documents and the sheer amount and dynamics of Web data, both the effectiveness and the efficiency of information management and retrieval of Web data is often unsatisfactory when using conventional data management techniques.

Web community, defined as a set of Web-based documents with its own logical structure, is a flexible and efficient approach to support information retrieval and to implement various applications. Zhang and his co-authors explain how to construct and analyse Web communities based on information like Web document contents, hyperlinks, or user access logs. Their approaches combine results from Web search algorithms, Web clustering methods, and Web usage mining. They also detail the necessary preliminaries needed to understand the algorithms presented, and they discuss several successful existing applications.

Researchers and students in information retrieval and Web search find in this all the necessary basics and methods to create and understand Web communities. Professionals developing Web applications will additionally benefit from the samples presented for their own designs and implementations.

This volume constitutes the proceedings of the 4th International Conference on E-Technologies, MCETECH 2009, held in Ottawa, Canada, during May 4-6, 2009.

The 23 full and 4 short papers included in this volume were carefully reviewed and selected from a total of 42 submissions. They cover topics such as inter-organzational processes, service-oriented architectures, security and trust, middleware infrastructures, open source and open environments, and applications including eGovernment, eEducation, and eHealth.

BIS 2009 held in Pozna? was the 12th in a series of international conferences on Business Information Systems. The BIS conference series has been recognized by professionals from its very beginning as a forum for the exchange and d- semination of topical research in the development, implementation, application and improvement of computer systems for business processes. The theme of the conference was "Information Systems for Agile Organi- tions." The material collected in this volume covers recent tendencies in making organizations more responsive to external conditions. On the one hand, onto- gies are adopted as a tool for better data and information management. On the other hand, ?exible information systems based on process orientation are being developed. A set of 22 papers illustrating these trends were selected for presentation during the main event. The articles are grouped into the following conference topics: Ontologies in Organizations, Ontologies and Security, Process Modelling, Process Analysis and Mining, Service-Oriented Architecture, Web Search, SocialIssues, andERP. The Program Committee consisted of over 90 members, who carefully ev- uated all the submitted papers. The careful review process assured that each paper underwent thorough evaluation and received many valuable comments. Only the best-quality papers were selected, resulting in an acceptance rate of less than 30%. The regular program was complemented by outstanding keynote speakers. We were honored to host leading experts in business process management and information management: Wil van der Aalst (Eindhoven University of Techn- ogy, The Netherlands) and Asuncion Gomez-Perez (Universidad Politecnica de Madrid, Spain)."

ChinacomBiz 2008 was the first international business-to-business (B2B) conference held in collaboration with the Chinacom scientific event in Hangzhou, China, on August 28. It was specifically tailored to produce more effective dialogue between the research, technology and business communities on technical developments in China and around the world. The event had industry support via well-know industry names such as the WIFI Alliance, Springer, CREATE-NET and Arris. The main focus of the event was on transport networks and infrastructures, video distribution systems and methods and the associated software systems that tie them all together. A total of 24 authors submitted their papers and a final 11 registrations were accepted. It was an excellent start to the B2B program and feedback was positive from all attendees. The presentations this year originated from the USA, Denmark, Germany, Brazil and of course China, providing the audience with a wide variety of topics and persp- tives in all the three categories mentioned above. The presentations from the event are available for download from the website itself (see http: //www.chinacombiz.org/). Next year's event is already being planned and it will again be collocated with the Chinacom scientific event. We look forward to having another great interaction with science, business and technology from a China perspective. August 2008 Patrick Bond

The Grid computing concept, which allows users to integrate administratively and g- graphically dispersed computing resources, has been gaining traction in a number of application areas during the past few years. By interconnecting many - heterogeneous, though usually virtualized - computing resources, virtual computer centers or superc- puters can be created, providing a seamless supply of computing resources. Grid comp- ing provides benefits not only for scientific computing (e.g., SETI@home, which interconnects one million computers across 226 countries with a total processing power of 711 TFLOPS) but also in a commercial environment. It is projected that computing Grids can lower the total IT costs of businesses by 30%. The report "Grid Computing: A Vertical Market Perspective 2005-2010" (by The Insight Research Corporation) estimates an increase of worldwide Grid spending from $714.9 million in 2005 to approximately $19.2 billion in 2010. One of the most prominent activities in academia is the EGEE project being funded with 30 MEuro by the European Commission. EGEE brings together researchers from over 27 countries with the common aim of developing a service Grid infrastructure, which is suited for scientific computing with very high demand for processing power.

This book contains the best papers from the International Conference on Web Inf- mation Systems and Technologies (WEBIST 2007), organized by the Institute for Systems and Technologies of Information, Control and Communication (INSTICC), endorsed by IW3C2, and held in Barcelona, Spain. The purpose of WEBIST is to bring together researchers, engineers, and practit- ners interested in the technological advances and business applications of web-based information systems. It has four main topic areas, covering different aspects of web information systems, namely, internet technology; web interfaces and applications; society, e-business and e-government; and e-learning. WEBIST 2007 received 367 submissions from more than 50 countries across all continents. After a double-blind review process, with the help of more than 200 - perts from the international program committee, and also after presentation at the conference, 23 papers were finally selected. Their extended and revised versions are published in this book. This strict selection made the conference appealing to a global audience of engineers, scientists, business practitioners, and policy experts. The - pers accepted and presented at the conference demonstrated a number of new and innovative solutions for e-business and web information systems in general, showing that the technical problems in this field are challenging and worth further R&D effort. The program of this conference also included three outstanding keynote lectures presented by internationally renowned distinguished researchers. Their keynote speeches reinforced the overall quality of the event.

th This book contains the best papers of the 5 International Conference on e-Business and Telecommunications (ICETE), which was held in July 2008, in Porto, Portugal. This conference reflects a continuing effort to increase the dissemination of recent research results among professionals who work in the areas of e-business and te- communications. ICETE is a joint international conference integrating four major areas of knowledge that are divided into four corresponding conferences: ICE-B (- ternational Conf. on e-Business), SECRYPT (International Conf. on Security and Cryptography), SIGMAP (Int'l Conf. on Signal Processing and Multimedia) and WINSYS (International Conf. on Wireless Information Systems). The program of this joint conference included several outstanding keynote lectures presented by internationally renowned distinguished researchers who are experts in the various ICETE areas. Their keynote speeches have contributed to heightening the overall quality of the program and significance of the theme of the conference. The conference topic areas define a broad spectrum in the key areas of e-business and telecommunications. This wide-view reporting made ICETE appealing to a global au- ence of engineers, scientists, business practitioners and policy experts. The papers - cepted and presented at the conference demonstrated a number of new and innovative solutions for e-business and telecommunication networks and systems, showing that the technical problems in these closely related fields are challenging and worthwhile - proaching an interdisciplinary perspective such as that promoted by ICETE.

Kernel methods provide a powerful and unified framework for pattern discovery, motivating algorithms that can act on general types of data (e.g. strings, vectors or text) and look for general types of relations (e.g. rankings, classifications, regressions, clusters). The application areas range from neural networks and pattern recognition to machine learning and data mining. This book, developed from lectures and tutorials, fulfils two major roles: firstly it provides practitioners with a large toolkit of algorithms, kernels and solutions ready to use for standard pattern discovery problems in fields such as bioinformatics, text analysis, image analysis. Secondly it provides an easy introduction for students and researchers to the growing field of kernel-based pattern analysis, demonstrating with examples how to handcraft an algorithm or a kernel for a new specific application, and covering all the necessary conceptual and mathematical tools to do so.

This book examines the developments in electronic markets in relation to three key areas: online retailing, electronic collaboration and electronic marketplaces. Each chapter is authored by leaders in their field providing cutting edge perspectives on how to take advantage of electronic markets.

This book contains the collection of full papers accepted at the 11th International Conference on Enterprise Information Systems (ICEIS 2009), organized by the Ins- tute for Systems and Technologies of Information Control and Communication (INSTICC) in cooperation with the Association for Advancement of Artificial Intel- gence (AAAI) and ACM SIGMIS (SIG on Management Information Systems), and technically co-sponsored by the Japanese IEICE SWIM (SIG on Software Interprise Modeling) and the Workflow Management Coalition (WfMC). ICEIS 2009 was held in Milan, Italy. This conference has grown to become a - jor point of contact between research scientists, engineers and practitioners in the area of business applications of information systems. This year, five simultaneous tracks were held, covering different aspects related to enterprise computing, including: "- tabases and Information Systems Integration," "Artificial Intelligence and Decision Support Systems," "Information Systems Analysis and Specification," "Software Agents and Internet Computing" and "Human-Computer Interaction". All tracks describe research work that is often oriented toward real-world applications and hi- light the benefits of information systems and technology for industry and services, thus making a bridge between academia and enterprise. ICEIS 2009 received 644 paper submissions from 70 countries in all continents; 81 papers were published and presented as full papers, i.e., completed research work (8 pages/30-minute oral presentation). Additional papers accepted at ICEIS, including short papers and posters, were published in the regular conference proceedings.

The landscape of doing SharePoint development has changed considerably in the last year, with the release of SharePoint Server 2007 and its related technologies. You need a contemporary reference to stay on top of the latest ways to combine .NET development techniques with your SharePoint development techniques, and "SharePoint 2007 Development Techniques" is your guide.

What makes this book unique are the topics that have never before been discussed in a SharePoint 2007 context. Learn how to incorporate the latest trends, capabilities, and enhancements in your daily SharePoint development activities. What you'll learn Using Windows Workflow Foundation to create workflows in SharePoint Designer Integrating business messaging with BizTalk Server 2006 into your SharePoint sites Developing list item relationships via a feature Creating and sharing database data by combining SharePoint with SQL Server 2005 Reporting Services Constructing queries using SQL full-text extensions Who this book is for

This book is targeted to SharePoint developers who want to learn about combining new .NET technologies with Microsoft Office SharePoint Server 2007.

The aim of this book is to provide professional engineers and students of engineering with a sound working knowledge of the finite element method for engineering analysis and engineering design. This readable text will serve as a guide both to the method, and to its implementation in PAFEC (Program for Automatic Finite Element Calculations) software.

It is a great pleasure to share with you the Springer CCIS proceedings of the First World Summit on the Knowledge Society - WSKS 2008 that was organized by the Open Research Society, NGO, http://www.open-knowledge-society.org, and hosted by the American College of Greece, http://www.acg.gr, during September 24-27, 2008, in Athens, Greece. The World Summit on the Knowledge Society Series is an international attempt to promote a dialogue on the main aspects of a knowledge society toward a better world for all based on knowledge and learning. The WSKS Series brings together academics, people from industry, policy makers, politicians, government officers and active citizens to look at the impact of infor- tion technology, and the knowledge-based era it is creating, on key facets of today's world: the state, business, society and culture. Six general pillars provide the constitutional elements of the WSKS series: * Social and Humanistic Computing for the Knowledge Society--Emerging Te- nologies and Systems for the Society and Humanity * Knowledge, Learning, Education, Learning Technologies and E-learning for the Knowledge Society * Information Technologies--Knowledge Management Systems--E-business and Enterprise Information Systems for the Knowledge Society * Culture and Cultural Heritage--Technology for Culture Management--Management of Tourism and Entertainment--Tourism Networks in the Knowledge Society * Government and Democracy for the Knowledge Society * Research and Sustainable Development in the Knowledge Society The summit provides a distinct, unique forum for cross-disciplinary fertilization of research, favoring the dissemination of research that is relevant to international re-

This book contains the best papers of the 4th International Conference on E-business and Telecommunications (ICETE), which was held during July 28-31, 2007 in Barcelona, Spain. The conference reflects a continuing effort to increase the dissemination of recent research results among professionals who work in the areas of e-business and telecommunications. ICETE is a joint international conf- ence integrating four major areas of knowledge that are divided into four cor- sponding conferences: ICE-B (International Conference on e-Business), SECRYPT (International Conference on Security and Cryptography), WINSYS (International Conference on Wireless Information Systems) and SIGMAP (International Conf- ence on Signal Processing and Multimedia). The program of this joint conference included several outstanding keynote lectures presented by internationally renowned distinguished researchers who are experts in the various ICETE areas. Their keynote speeches contributed to the ov- all quality of the program and heightened the significance of the theme of the conference. The conference topic areas define a broad spectrum in the key areas of- business and telecommunications. This wide view has made it appealing to a global audience of engineers, scientists, business practitioners and policy experts. The papers accepted and presented at the conference demonstrated a number of new and innovative solutions for e-business and telecommunication networks and systems, showing that the technical problems in these fields are challenging, related and significant.

Reliable Software Technologies is an annual series of international conferences devoted to the promotion and advancement of all aspects of reliable software technologies. The objective of this series of conferences, initiated and sponsored by Ada-Europe, the European federation of national Ada societies, is to provide a forum to promote the development of reliable softwares both as an industrial technique and an academic discipline. Previous editions of the Reliable Software Technologies conference were held in: Porto (Portugal) in 2006, York (UK) in 2005, Palma de Mallorca (Spain) in 2004, Toulouse (France) in 2003, Vienna (Austria) in 2002, Leuven (Belgium) in 2001, Potsdam(Germany)in2000, Santander(Spain)in1999, Uppsala(Sweden) in 1998, London (UK) in 1997 and Montreux (Switzerland) in 1996. The 12th International Conference on Reliable Software Technologies took place in Geneva, Switzerland, June 25-29, 2007, under the continued sponsoring ofAda-Europe, incooperationwithACMSIGAda.Itwasorganizedbymembers of the University of Applied Sciences, Western Switzerland (Engineering School of Geneva), in collaboration with colleagues from various places in Europe. The 13th conference, in 2008, will take place in Venice,