Providing a central organisation for shared information, large businesses continue to rely on enterprise information systems to offer quality service when deadline with large volumes of data. Competition, Strategy, and Modern Enterprise Information Systems provides extensive coverage on the organisational, managerial and technologies concerns of enterprise information systems and its executive competitiveness. This collection of original research aims to bring together a discussion for innovative ideas and developments in the EIS field.

This book constitutes revised papers from the six workshops held at the 19th International Conference on Business Information Systems, BIS 2016, held in Leipzig, Germany, in July 2016. The workshops included in this volume are: * The 8th Workshop on Applications of Knowledge-Based Technologies in Business - AKTB2016 accepted 7 papers from 14 submissions and features 1 invited talk. * The 7th Workshop on Business and IT Alignment - BITA 2016 selected 6 papers from 12 submissions. * The Workshop on Big Data and Business Analytics Ecosystems - DeBASE 2016 has 4 papers in this volume. * The First International Workshop on Intelligent Data Analysis in Integrated Social CRM - iCRM 2016 features 5 contributions. * The Second International Workshop on Digital Enterprise Engineering and Architecture - IDEA 2016 contributes 4 papers to this volume. * The First International Workshop on Integrative Analysis and Computation of Life Data for Smart Ecosystems - INCLuDE 2016 publishes 4 research papers. In addition, BIS hosted a Doctoral Consortium which was organized in a workshop formula. The best papers from this event are included in the book. In total, the workshops had 84 submissions of which 38 were accepted for publication.

The book provides a comprehensive approach to configuration management from a variety of product development perspectives, including embedded and IT. It provides authoritative advice on how to extend products for a variety of markets due to configuration options. The book also describes the importance of configuration management to other parts of the organization. It supplies an overview of configuration management and its process elements to provide readers with a contextual understanding of the theory, practice, and application of CM. The book illustrates the interplay of configuration and data management with all enterprise resources during each phase of a product lifecycle.

This book constitutes the thoroughly refereed proceedings of the 12th International Conference on Web and Internet Economics, WINE 2016, held in Montreal, QC, Canada, in December 2016. The 35 regular papers presented together with 3 invited talks were carefully reviewed and selected from 88 submissions. The Conference on Web and Internet Economics (WINE) is an interdisciplinary forum for the exchange of ideas and results on incentives and computation arising from the following fields: Theoretical Computer Science, Artificial Intelligence, and Microeconomics.

Incorporating recent developments in control and systems research, "Linear Control Theory" provides the fundamental theoretical background needed to fully exploit control system design software. This logically-structured text opens with a detailed treatment of the relevant aspects of the state space analysis of linear systems. End-of-chapter problems facilitate the learning process by encouraging the student to put his or her skills into practice. Features include:

• The use of an easy to understand matrix variational technique to develop the time-invariant quadratic and LQG controllers
• A step-by-step introduction to essential mathematical ideas as they are needed, motivating the reader to venture beyond basic concepts
• The examination of linear system theory as it relates to control theory
• The use of the PBH test to characterize eigenvalues in the state feedback and observer problems rather than its usual role as a test for controllability or observability
• The development of model reduction via balanced realization
• The employment of the L2 gain as a basis for the development of the H??? controller for the design of controllers in the presence of plant model uncertainty

This book constitutes the refereed proceedings of the First International Conference on Digital Transformation and Global Society, DTGS 2016, held in St. Petersburg, Russia, in June 2016. The 43 revised full papers and 15 revised short papers, presented together with 3 poster papers and an invited paper were carefully reviewed and selected from 157 submissions. The papers are organized in topical sections on eSociety: New Social Media Studies; eSociety: eGovernment and eParticipation: Perspectives on ICTs in Public Administration and Democracy; eKnowledge: ICTs in Learning and Education Management; eCity: ICTs for Better Urban (Rural) Planning and Living; eHealth: ICTs in Healthcare; eScience: Big Data Complex Calculations.

This volume contains the technical papers presented in the workshops associated with the European Conference on Service-Oriented and Cloud Computing, ESOCC 2016, held in Vienna, Austria, in September 2016: 4th International Workshop on Cloud for IoT, CLloT 2016, Second International Workshop on Cloud Adoption and Migration, CloudWays 2016, First International Workshop on Patterns and Pattern Languages for SOCC: Use and Discovery, PATTWORLD 2016, combined with the First International Workshop on Performance and Conformance of Workflow Engines, PEaCE 2016, IFIP WG SOS Workshop 2016 Rethinking Services ResearCH, ReSeRCH 2016. Furthermore, there is a topical section presenting the results of the PhD Symposium. The abstracts of the presentations held at the European Projects Forum, EU Projects 2016, are included in the back-matter of the volume. The 15 full papers included in this volume were carefully reviewed and selected from 49 submissions. They focus on specific topics in service-oriented and cloud computing domains such as limits and/or advantages of existing cloud solutions, future internet technologies, efficient and adaptive deployment and management of service-based applications across multiple clouds, novel cloud service migration practices and solutions, digitization of enterprises in the cloud computing era, federated cloud networking services.

Learn how to build logic into your apps by configuring Salesforce.com Lightning Process Builder and Visual Workflow software tools to meet the needs of your organization without the use of code. You will be able to build workflow diagrams on the Salesforce.com platform and perform complex logic. Individuals who have created workflow diagrams in other applications (e.g., Microsoft Visio) will feel very comfortable using these two tools from Salesforce. If you find yourself in a situation where a standard Salesforce configuration does not meet your needs, you can always rely on a developer to extend the functionality through Visualforce and Apex code. What if you could take back that control and not rely on a developer or consultant? With two new technologies-Process Builder and Visual Workflow-introduced onto the Salesforce.com platform, you can accomplish much of what was normally handled with Apex code. Lightning Process Builder and Visual workflow both allow for advanced logic that standard configuration such as Salesforce.com Workflow cannot do. Salesforce.com Lightning Process Builder and Visual Workflow details how these technologies can be used to: Create a call center application that guides operators through a call with screens that change based on the caller's responses. Automatically submit approvals to speed up and streamline your business. Update related records for any object being modified, including standard and custom objects.

The recent pursuits emerging in the realm of big data processing, interpretation, collection and organization have emerged in numerous sectors including business, industry and government organizations. Data sets such as customer transactions for a mega-retailer, weather monitoring, intelligence gathering, quickly outpace the capacities of traditional techniques and tools of data analysis. The 3V (volume, variability and velocity) challenges led to the emergence of new techniques and tools in data visualization, acquisition, and serialization. Soft Computing being regarded as a plethora of technologies of fuzzy sets (or Granular Computing), neurocomputing and evolutionary optimization brings forward a number of unique features that might be instrumental to the development of concepts and algorithms to deal with big data. This carefully edited volume provides the reader with an updated, in-depth material on the emerging principles, conceptual underpinnings, algorithms and practice of Computational Intelligence in the realization of concepts and implementation of big data architectures, analysis, and interpretation as well as data analytics. The book is aimed at a broad audience of researchers and practitioners including those active in various disciplines in which big data, their analysis and optimization are of genuine relevance. One focal point is the systematic exposure of the concepts, design methodology, and detailed algorithms. In general, the volume adheres to the top-down strategy starting with the concepts and motivation and then proceeding with the detailed design that materializes in specific algorithms and representative applications. The material is self-contained and provides the reader with all necessary prerequisites and augments some parts with a step-by-step explanation of more advanced concepts supported by a significant amount of illustrative numeric material and some application scenarios to motivate the reader and make some abstract concepts more tangible.

This book reports on the development and validation of a generic defeasible logic programming framework for carrying out argumentative reasoning in Semantic Web applications (GF@SWA). The proposed methodology is unique in providing a solution for representing incomplete and/or contradictory information coming from different sources, and reasoning with it. GF@SWA is able to represent this type of information, perform argumentation-driven hybrid reasoning to resolve conflicts, and generate graphical representations of the integrated information, thus assisting decision makers in decision making processes. GF@SWA represents the first argumentative reasoning engine for carrying out automated reasoning in the Semantic Web context and is expected to have a significant impact on future business applications. The book provides the readers with a detailed and clear exposition of different argumentation-based reasoning techniques, and of their importance and use in Semantic Web applications. It addresses both academics and professionals, and will be of primary interest to researchers, students and practitioners in the area of Web-based intelligent decision support systems and their application in various domains.

This book constitutes the refereed proceedings of the Second International Conference on Digital Transformation and Global Society, DTGS 2017, held in St. Petersburg, Russia, in June 2017. The 34 revised full papers and three revised short papers presented were carefully reviewed and selected from 134 submissions. The papers are organized in topical sections on eSociety: social media analysis; eSociety: ICTs in education and science; eSociety: legal, security and usability issues; ePolity: electronic governance and electronic participation; ePolity: politics of cyberspace; eCity: urban planning and smart cities; eHealth: ICTs in public health management; eEconomy and eFinance: finance and knowledge management.

This book constitutes the refereed proceedings of the 6th International Conference on Well-Being in the Information Society, WIS 2016, held in Tampere, Finland, in September 2016. The 21 revised full papers presented were carefully reviewed and selected from 42 submissions. With the core topic "Building Sustainable Health Ecosystems" WIS 2016 focused on innovations and fresh ideas in the cross-section of urban living, information society and health as understood in a wide sense. The papers presented in this volume are organized along the following seven broad topics: 1. Macro level considerations of e-health and welfare, 2.Welfare issues of children, youth, young elderly and seniors, 3. Analytics issues of eHealth and welfare, 4. National/regional initiatives in eHealth and welfare, and 5. Specific topics of eHealth. The papers in these topics span qualitative and quantitative analysis, empirical surveys, case studies as well as conceptual work.

Ontologies tend to be found everywhere. They are viewed as the silver bullet for many applications, such as database integration, peer-to-peer systems, e-commerce, semantic web services, or social networks. However, in open or evolving systems, such as the semantic web, different parties would, in general, adopt different ontologies. Thus, merely using ontologies, like using XML, does not reduce heterogeneity: it just raises heterogeneity problems to a higher level. Euzenat and Shvaiko's book is devoted to ontology matching as a solution to the semantic heterogeneity problem faced by computer systems. Ontology matching aims at finding correspondences between semantically related entities of different ontologies. These correspondences may stand for equivalence as well as other relations, such as consequence, subsumption, or disjointness, between ontology entities. Many different matching solutions have been proposed so far from various viewpoints, e.g., databases, information systems, and artificial intelligence. The second edition of Ontology Matching has been thoroughly revised and updated to reflect the most recent advances in this quickly developing area, which resulted in more than 150 pages of new content. In particular, the book includes a new chapter dedicated to the methodology for performing ontology matching. It also covers emerging topics, such as data interlinking, ontology partitioning and pruning, context-based matching, matcher tuning, alignment debugging, and user involvement in matching, to mention a few. More than 100 state-of-the-art matching systems and frameworks were reviewed. With Ontology Matching, researchers and practitioners will find a reference book that presents currently available work in a uniform framework. In particular, the work and the techniques presented in this book can be equally applied to database schema matching, catalog integration, XML schema matching and other related problems. The objectives of the book include presenting (i) the state of the art and (ii) the latest research results in ontology matching by providing a systematic and detailed account of matching techniques and matching systems from theoretical, practical and application perspectives.

The emergence of the Internet of Things (IoT), combined with greater heterogeneity not only online in cloud computing architectures but across the cloud-to-edge continuum, is introducing new challenges for managing applications and infrastructure across this continuum. The scale and complexity is simply so complex that it is no longer realistic for IT teams to manually foresee the potential issues and manage the dynamism and dependencies across an increasing inter-dependent chain of service provision. This Open Access Pivot explores these challenges and offers a solution for the intelligent and reliable management of physical infrastructure and the optimal placement of applications for the provision of services on distributed clouds. This book provides a conceptual reference model for reliable capacity provisioning for distributed clouds and discusses how data analytics and machine learning, application and infrastructure optimization, and simulation can deliver quality of service requirements cost-efficiently in this complex feature space. These are illustrated through a series of case studies in cloud computing, telecommunications, big data analytics, and smart cities.

This book constitutes the thoroughly refereed proceedings of the 11th International Conference on Web and Internet Economics, WINE 2015, held in Amsterdam, The Netherlands, in December 2015. The 30 regular papers presented together with 8 abstracts were carefully reviewed and selected from 142 submissions and cover results on incentives and computation in theoretical computer science, artificial intelligence, and microeconomics.

This book constitutes the refereed proceedings of the 11th International Conference on Testbeds and Research Infrastructures for the Development of Networks and Communities, TridentCom 2016, held in Hangzhou, China, in June 2016. The 16 papers were carefully selected from 25 submissions and provide a forum about technologies of big data, cyber physical systems and computer communications. The papers cover future Internet and software defined networks, network testbed design and implementation, testbed for network applications, and QoS/QoE in networks.

Create excellent 3D animations with free, open-source software.

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If you’re new to Blender or an experienced user in need of a reference, Blender For Dummies is the easy-to-use guide for you.

This book takes an in-depth look at consumer behavior in the context of multichannel commerce and explores how the convergence of physical and electronic channels influences consumer decision-making in a multichannel environment. In this regard, it goes far beyond explaining choices between online and offline sales channels, instead providing insights into how the interplay between different channel types is valued by different consumer types and for different products. The book extends previous conceptualizations of multichannel commerce to reflect and incorporate recent technological advances. The results provide valuable guidelines on how, why and when multichannel integration services can be exploited by classical retailers, helping them to compete with their purely online competitors on the internet.

Information and communication technology, in particular artificial intelligence, can be used to support economy and commerce using digital means. This book is about agents and multi-agent distributed systems applied to digital economy and e-commerce to meet, improve, and overcome challenges in the digital economy and e-commerce sphere. Agent and multi-agent solutions are applied in implementing real-life, exciting developments associated with the need to eliminate problems of distributed systems. The book presents solutions for both technology and applications, illustrating the possible uses of agents in the enterprise domain, covering design and analytic methods, needed to provide a solid foundation required for practical systems. More specifically, the book provides solutions for the digital economy, e-sourcing clusters in network economy, and knowledge exchange between agents applicable to online trading agents, and security solutions to both digital economy and e-commerce. Furthermore, it offers solutions for e-commerce, such as, mapping and alignment of ontologies for business, negotiation, automated auctions, recommender systems to support traders in business activities, and game simulations.

Data Mining is the process of posing queries and extracting useful information, patterns and trends previously unknown from large quantities of data [Thu, 00]. It is the process where intelligent tools are applied in order to extract data patterns [JM, 01]. This encompasses a number of different technical approaches, such as cluster analysis, learning classification and association rules, and finding dependencies. Agents are defined as software entities that perform some set of tasks on behalf of users with some degree of autonomy. This research work deals about developing a automated data mining system which encompasses the familiar data mining algorithms using intelligent agents in object oriented databases and proposing a framework. Because the data mining system uses the intelligent agents, a new user will be able to interact with the data mining system without much data mining technical knowledge. This system will automatically select the appropriate data mining technique and select the necessary field needed from the database at the appropriate time without expecting the users to specify the specific technique and the parameters. Also a new framework is proposed for incorporating intelligent agents with automated data mining. One of the major goals in developing this system is to give the control to the computer for learning automatically by using intelligent agents.

* Joey F. George I was honored to be asked to open the VI Conference of the Italian Chapter of the Association for Information Systems (ItAIS), held in Olbia, on the Costa Smeralda of Sardinia, Italy, in October 2009. Over 90 research papers were presented over two days, and over 120 people attended the conference. Each day, five par- lel sessions featured papers on diverse information systems topics. Session themes included Information and Knowledge Management; Organizational Change and Impact of ICT; IS Quality, Metrics and Impact; E-Justice and Ethics of Information Systems; Information Systems Development and Design Methodo- gies; E-Services in Public and Private Sectors; Innovation Transfer of IT Research Projects; the Strategic Role of Information Systems; Accounting Management and Information Systems; Human Computer Interaction; and Emerging Issues in a Globalized and Interconnected World. The majority of attendees were from Italy, which would be expected for a meeting of the Italian Chapter of AIS. However, as much as 30% of participants came from elsewhere, from other parts of Europe to be sure, but also from as far away as Nigeria, Mexico and Australia. That the conference was so decidedly international provides support for the 2009 con- rence theme, "Achieving Fusion in the Interconnected World. " Amid lively d- cussion and intellectual exchanges, professional networks were extended well beyond the Costa Smeralda and new connections and friendships were made.

Details the key impacts and risk assessment within the context of technology-enabled information (TEI). This volume is designed as a secondary text for graduate students, and also for a professional audience of researchers and practitioners in industry.

Legal Programming: Designing Legally Compliant RFID and Software Agent Architectures for Retail Processes and Beyond provides a process-oriented discussion of the legal concerns presented by agent-based technologies, processes and programming. It offers a general outline of the potential legal difficulties that could arise in relation to them, focusing on the programming of negotiation and contracting processes in a privacy, consumer and commercial context. The authors will elucidate how it is possible to create form of legal framework and design methodology for transaction agents, applicable in any environment and not just in a specific proprietary framework, that provides the right level of compliance and trust. Key elements considered include the design and programming of legally compliant methods, the determination of rights in respect of objects and variables, and ontologies and programming frameworks for agent interactions. Examples are used to illustrate the points made and provide a practical perspective.

Uncertainty theory is a branch of mathematics based on normality, monotonicity, self-duality, countable subadditivity, and product measure axioms. Uncertainty is any concept that satisfies the axioms of uncertainty theory. Thus uncertainty is neither randomness nor fuzziness. It is also known from some surveys that a lot of phenomena do behave like uncertainty. How do we model uncertainty? How do we use uncertainty theory? In order to answer these questions, this book provides a self-contained, comprehensive and up-to-date presentation of uncertainty theory, including uncertain programming, uncertain risk analysis, uncertain reliability analysis, uncertain process, uncertain calculus, uncertain differential equation, uncertain logic, uncertain entailment, and uncertain inference. Mathematicians, researchers, engineers, designers, and students in the field of mathematics, information science, operations research, system science, industrial engineering, computer science, artificial intelligence, finance, control, and management science will find this work a stimulating and useful reference.

1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'1 2 D. Avison andS. Conger Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo daysinDecember2008. Thegoalofthechapteristopromotetheexchangeof ideas,experiences,andknowledgeamongscholarsandprofessionalsengagedin thedevelopment,management,anduseofinformationandcommunicationss- temsandtechnology. Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). AsPresidentoftheAISandtheVice-PresidentAISforChaptersandSpecial InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful. Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are re?ected in this volume that represents the best of the conference. Further, the conference highlighted both researchandpractice. Toooften,conferencesinISdonotevidencetheimpactof research on practice. The conference chairs, Alessandro D'Atri and Domenico ' Sacca,alongwiththeorganizingandprogramcommittees,deserveourgratitude forthesuccessoftheeventandtheexcellenceofthisvolume. TheconferencetracksthatincludedE-ServicesinPublicandPrivateSectors, Governance,MetricsandEconomicsofIT,InformationandKnowledgeMana- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMe- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the StrategicroleofIS,notonlyprovideacrosssectionofItalianresearchinISbut researchinISmoregenerally. Itiscommonthatourresearchinformsourcla- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshould?ourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction...1 AlessandroD'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'AtriandDomenicoSacca' PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ...7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services ...15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ...23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices ...31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy ...39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ...49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard ...5 7 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues...65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects...73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships...81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement ...91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications...101 F. Amato,A. Mazzeo,V. Moscato,andA. Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware...111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ...121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach ...131 J. vomBrocke,A. Simons,C. Sonnenberg,P. L. Agostini,andA. Zardini AMaintenanceMetricModelforOpenSourceGovernance ...1 39 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ...147 P. Ardimento,M. T. Baldassarre,M. Cimitile,andG. Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation...157 G. CanforaandC. A. Visaggio VirtualEnterpriseTransactions:ACostModel ...165 A. D'AtriandA. Motro PartIII InformationandKnowledgeManagement EffectiveStorageofSemanticWebData...177 RobertoDeVirgilio,PierluigiDelNostro,GiorgioGianforme, StefanoPaolozzi,andRiccardoTorlone AReferenceArchitectureforSemanticKnowledge Coordination ...185 S. Castano,A. Ferrara,andS. Montanelli Service-BasedNetworkedCollaboration...195 DevisBianchini,ValeriaDeAntonellis,andMicheleMelchiori HowtoExploitDataMiningWithoutBecomingAwareofit ...203 N. Ciaramella,andA. Albano AMethodologicalApproachtoEnableCooperative ProcessDesignThroughWebServices...211 D. Bianchini,C. Cappiello,V. DeAntonellis,andB. Pernici TowardanEffectiveandEf?cientQueryProcessing intheNeP4BProject ...