This is a benchmark publication in the field of organization design (OD). Featured in the book are the more practical elements of implementing OD in organizations. The recent development in organization design has been sporadic; hence, this book will be an important step in creating more thoughtful research and stronger empirical analyses that take advantage of advances in estimation methods allowing for more complex causal modeling and stimulation technologies.

Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.

Our Internet-connected society increasingly relies on computers. As a result, attacks on computers from malicious software have never been a bigger concern. Computer Viruses and Malware draws together hundreds of sources to provide an unprecedented view of malicious software and its countermeasures. This book discusses both the technical and human factors involved in computer viruses, worms, and anti-virus software. It also looks at the application of malicious software to computer crime and information warfare.

Computer Viruses and Malware is designed for a professional audience composed of researchers and practitioners in industry. This book is also suitable as a secondary text for advanced-level students in computer science.

This book examines the newer and emerging models of telecommunications technology that play instrumental roles in providing international economic and societal interconnectivity. Advancing technology in the field imposes the need to develop new models to solve complex planning and decision making problems.

The book explores natural output of the new technical developments and applications with selective chapter treatment on novel business models to fill technical and business needs.

13E 2006, the 6th in this series of IFIP conferences, marked the congregation of researchers and practitioners in the areas of e-Commerce, e-Business, and e-Government. The conference was sponsored by IFIP TC 6 in cooperation with TC 8 and TC 11.

The conference provided a forum for researchers, engineers and interested users in academia, industry, and government to discuss the latest research, cutting-edge practice and upcoming trends in the growing areas of e-Commerce, e-Business, and particularly e-Government. Sophisticated applications as well as the underlying technology that supports such applications were discussed and demonstrated. The conference attracted a wide range of participants representing a significant community of researchers and practitioners from a broad range of countries.

The conference was organized along parallel tracks, each track focusing on specific aspects of current research, industry applications, and public administration.

This book contains the collection of papers presented at the conference of the International Federation for Information Processing Working Group 8.2 "Information and Organizations." The conference took place during June 21-24, 2009 at the Universidade do Minho in Guimaraes, Portugal. The conference entitled "CreativeSME - The Role of IS in Leveraging the Intelligence and Creativity of SME's" attracted high-quality submissions from across the world. Each paper was reviewed by at least two reviewers in a double-blind review process. In addition to the 19 papers presented at the conference, there were five panels and four workshops, which covered a range of issues relevant to SMEs, creativity and information systems. We would like to show our appreciation of the efforts of our two invited keynote speakers, Michael Dowling of the University of Regensburg, Germany and Carlos Zorrinho, Portuguese coordinator of the Lisbon Strategy and the Technological Plan. The following organizations supported the conference through financial or other contributions and we would like to thank them for their engagement: "

IDT (Intelligent Decision Technologies) seeks an interchange of research on intelligent systems and intelligent technologies which enhance or improve decision making in industry, government and academia. The focus is interdisciplinary in nature, and includes research on all aspects of intelligent decision technologies, from fundamental development to the applied system.

It constitutes a great honor and pleasure for us to publish the works and new research results of scholars from the First KES International Symposium on Intelligent Decision Technologies (KES IDT'09), hosted and organized by University of Hyogo in conjunction with KES International (Himeji, Japan, April, 2009). The symposium was concerned with theory, design, development, implementation, testing and evaluation of intelligent decision systems. Its topics included intelligent agents, fuzzy logic, multi-agent systems, artificial neural networks, genetic algorithms, expert systems, intelligent decision making support systems, information retrieval systems, geographic information systems, and knowledge management systems. These technologies have the potential to support decision making in many areas of management, international business, finance, accounting, marketing, healthcare, military applications, production, networks, traffic management, crisis response, and human interfaces.

One of the great challenges in flexible production and supply chains is the availability of necessary information at any time and place. Autonomous logistics processes can bring about fast and flexible adaptations to change. This book identifies autonomous logistics processes and details how they differ from conventionally managed processes. Coverage also describes the changes that autonomy will cause in order processing.

Information providers are a very promising application area of recommender systems due to the general problem of assessing the quality of information products prior to the purchase. Recommender systems automatically generate product recommendations: customers profit from a faster finding of relevant products, stores profit from rising sales. All aspects of recommender systems are covered: the economic background, mechanism design, a survey of systems in the Internet, statistical methods and algorithms, service oriented architectures, user interfaces, as well as experiences and data from real-world applications. Specific solutions for areas with strong privacy concerns, scalability issues for large collections of products, as well as algorithms to lessen the cold-start problem for a faster return on investment of recommender projects are addressed. This book describes all steps it takes to design, implement, and successfully operate a recommender system for a specific information platform.

Ingo Weber develops new approaches for the rapid development and flexible adaption of business processes, which are often the main requirements in today's IT support for enterprises. Key issues covered by his work are the automatic composition of processes out of predefined components and the verification of specific process properties. His research aims at quickly creating executable process models, which orchestrate the usage of Web services. He investigates how process modelers can be supported by semantic technologies, e.g., by semantically enriched process models or annotated Web services, and puts special emphasis on expressiveness and scalability.

SugarCRM is a leading open-source customer relations management tool and development platform with nearly 5.5 million downloads, nearly 17,000 developers, and lots more users.

The Definitive Guide to SugarCRM is the first official SugarCRM book available to developers and users. This definitive book begins with a discussion of the SugarCRM platform components, namely MVC, Studio, Module Builder, authentication, and themes.

Next, you'll learnhow to customize the modules SugarCRM comes with out of the box in an upgrade-safe manner. The text then presents an example application that a typical business might use and shows how to build it using SugarCRM, using both existing functionality as well as newly added functionality. What you'll learn Understand how the SugarCRM platform works Customize the modules that come with SugarCRM Build new modules and functionality into SugarCRM Explore MVC architecture, users/authentication, built-in modules, and other platform features Use SugarCRM Studio for customizations, logic hooks, and overriding existing code Build on top of SugarCRM using Module Builder, custom modules, and existing/custom modules mashups Design a complete application Who this book is for

Any business application developers and consultants looking to build or deploy a custom business application. CIOs and IT administrators will also be interested. Table of Contents What Is SugarCRM? MVC Architecture Metadata Layer Web Services More Platform Features Easy Customizations Using Studio Workflows and Logic Hooks Overriding Existing Code Using Module Builder to Build Custom Modules Building a Custom Module Manually Designing a Complete Application

This book takes a comprehensive look at Magento, a robust and flexible e-commerce platform built on the Zend framework. With more than 750,000 downloads, Magento is the fastest growing open source e-commerce solution. This book walks you through all of the steps necessary to build a fully functional Magento-based web site. It also includes information on managing products, customers, and orders. This book is directed at web site designers and developers, but will also be extremely useful for business owners who have web sites built on the Magento platform.Introduces you to Magento, the fastest-growing open-source e-commerce platform Demonstrates how to configure and use Magento Covers how to customize Magento and develop extensions for the Magento platform What you'll learn How to install and set up a Magento based e-commerce web site How to effectively manage products, customers, and orders How to sell products through Magento How to design a custom Magento web site How to add content to your Magento web site How to create your own Magento extensions Who this book is for

Current and prospective web site designers and web developers, andsmall business owners who want an online presence. Table of Contents Introduction to Magento Installing Magento The Public Interface Walk-through The Administration Interface Walk-through Working with Products Working with Customers Working with Orders Configuring Magento Customizing Magento's Appearance Magento Extensions Application Programming Interface (API)Tips and Tricks

NFC geht aus der Kombination von kontaktloser Smart Card Identifikation und RFReader Technologie hervor. Es handelt sich um eine systematische Weiterentwicklung von RFID, die vor allem auf den Endverbrauchermarkt abzielt.

Das Buch NFC-Near Field Communication ist das Standardwerk zur NFCTechnologie. Es bietet einen umfassenden Aoeberblick A1/4ber Anwendungen und Technik des gesamten Themengebietes. FA1/4r Praxis und Ausbildung kann es sowohl als EinfA1/4hrung sowie als Grundlagen- und Nachschlagswerk dienen.

Ziel des Buches ist es, einen umfassenden Aoeberblick A1/4ber Grundlagen, Technik und Anwendungsszenarien von NFC zu gegeben. Hierzu wird zu Beginn NFC der klassischen RFID Technologie gegenA1/4bergestellt und Unterscheidungsmerkmale erArtert. Neben physikalischen Grundlagen der Aoebertragungstechnik wird auch detailliert auf die Protokolle fA1/4r die unterschiedlichen Operationsmodi eingegangen. Im Buch wird auch auf der aktuelle Stand der Normung von NFC diskutiert. Ein weiterer wichtiger Aspekt von NFC - die Sicherheitsthematik - findet in einem gesonderten Kapitel ihren Niederschlag. Auch zahlreiche Anwendungen, die einen praxisnahen Einblick in die Umsetzung der Technologie geben, werden erlAutert (z.B. Smart Poster, Zahlungsverkehr, Zutritt). Ein Aoeberblick A1/4ber Hersteller und EndgerAte sowie Gremien und Institute, die sich mit NFC beschAftigen, findet sich im Anhang.

This volume contains the papers presented at the Second International Sym- sium on Algorithmic Game Theory (SAGT 2009), which was held on October 18-20, 2009, in Paphos, Cyprus. This event followed the ?rst, very successful SAGT symposium, which took place in Paderborn, Germany, last year. The purpose of SAGT is to bring together researchers from computer s- ence, economics and mathematics to present and discuss originalresearchat the intersection of algorithms and game theory. It has been intended to cover all important areas such as solution concepts, game classes, computation of equil- riaandmarketequilibria, algorithmicmechanismdesign, automatedmechanism design, convergenceandlearningingames, complexityclassesingametheory, - gorithmicaspectsof?xed-pointtheorems, mechanisms, incentivesandcoalitions, cost-sharing algorithms, computational problems in economics, ?nance, decision theory and pricing, computational social choice, auction algorithms, price of - archyand its relatives, representationsof games and their complexity, economic aspects of distributed computing and the internet, congestion, routing and n- work design and formation games and game-theoretic approaches to networking problems. Approximately55submissionstoSAGT2009 werereceived.Eachsubmission was reviewed by at least three Program Committee members. The Program Committee decided to accept 29 papers. Out of these, a small number will be invited to a Special Issue of the Theory of Computing Systems journal with selected papers from SAGT 2009. The program of SAGT 2009 featured three invited talks from three outstanding researchers in algorithmic game theory: Elias Koutsoupias, Dov Monderer and Mihalis Yannakakis. We are very grateful toElias, DovandMihalisforjoiningusinPaphosandfortheirexcellentl

Get a complete introduction to Salt, the widely used Python-based configuration management and remote execution tool. This practical guide not only shows system administrators how to manage complex infrastructures with Salt, but also teaches developers how to use Salt to deploy and manage their applications. Written by two Salt experts, this book provides the information you need to deploy Salt in a production infrastructure right away. You'll also learn how to customize Salt and use salt-cloud to manage your virtualization. If you have experience with Linux and data formats such as JSON or XML, you're ready to get started. Understand what Salt can do, and get a high-level overview of basic commands Learn how execution modules let you interact with many systems at once Use states to define how you want a host or a set of hosts to look Dive into grains and pillars, Salt's basic data elements Control your infrastructure programmatically by extending Salt Master's functionality Extend Salt with custom modules, the Jinja templating language, and Python scripts

This volume presents the proceedings of the 15th International Workshop of Groupware (CRIWG 2009). The conference was previously held in USA, (- aha)in 2008, Argentina (Bariloche)in 2007, Spain (Medina del Campo) in 2006, Brazil (Porto de Galinhas) in 2005, Costa Rica (San Carlos) in 2004, France (Autrans) in 2003, Chile (La Serena) in 2002, Germany (Darmstadt) in 2001, Portugal (Madeira Island) in 2000, Mexico (Cancun) in 1999, Brazil (Buzios) in 1998, Spain (El Escorial) in 1997, Chile (Puerto Varas) in 1996, and Portugal (Lisbon) in 1995. The CRIWG workshops seek to advance theoretical, experimental, and - plied technical knowledge of computer supported collaboration. In the CRIWG workshops, researchers and professionals report ?ndings, exchange experiences, and explore concepts for improving the success of people making a joint e?ort toward a group goal. Topics of discussion are wide ranging, encompassing all aspects of design development, deployment, and use of groupware. CRIWG embraces both mature works that are nearly ready for publication in peer review journals, and new, cutting-edge works in progress. A total of 30 papers were accepted for presentation this year-16 full papers and 14 works in progress.Papersweresubjectedtodouble-blindreviewbyatleastthreemembers of the Program Committee. The papers are organized into nine sessions, on eight di?erent themes: Mobile Collaboration, Social Aspects of Collaboration I & II, Technologies for CSCW, Groupware Evaluation, CSCW Design, Geo Collaboration, Collaborative Learning and Modeling CSCW.

Internet and web technology penetrates many aspects of our daily life. Its importance as a medium for business transactions will grow exponentially during the next few years. In terms of the involved market volume, the B2B area will hereby be the most interesting area. Also, it will be the place, where the new technology will lead to drastic changes in established customer relationships and business models. In an era where open and flexible electronic commerce provides new types of services to its users, simple 1-1 connections will be replaced by n-m relationships between customers and vendors. This new flexibility in electronic trading will generate serious challenges. The main problem stems from the heterogeneity of information descriptions used by vendors and customers, creating problems in both manual trading and in direct 1-1 electronic trading. In the case of B2B market places, it becomes too serious to be neglected. Product descriptions, catalog formats and business documents are often unstructured and non-standardized. Intelligent solutions that mechanize the structuring, standardizing, aligning, and personalizing process are a key requisite for successfully overcoming the current bottlenecks of B2B electronic commerce while enabling its further growth. Intelligent Information Integration in B2B Electronic Commerce discusses the main problems of information integration in this area and sketches several technological solution paths. Intelligent Information Integration in B2B Electronic Commerce is designed to meet the needs of a professional audience composed of researchers and practitioners in industry and graduate level students in Computer Science.

This book covers significant recent developments in the field of Intelligent Meth ods applied to eCommerce. The Intelligent Methods considered are mainly Soft Computing Methods that include fuzzy sets, rough sets, neural networks, evolutionary computations, probabilistic and evidential reasoning, multivalued logic, and related fields. There is not doubt about the relevance of eCommerce in our daily environ ments and in the work carried out at many research centers throughout the world. The application of AI to Commerce is growing as fast as the computers and net works are being integrated in all business and commerce aspects. We felt that it was time to sit down and see how was the impact into that field of low-level AI, i.e. softcomputing. We found many scattered contributions disseminated in con ferences, workshops, journal, books or even technical reports, but nothing like a common framework that could serve as a basis for further research, comparison or even prototyping for a direct transfer to the industry. We felt then the need to set up a reference point, a book like this. We planned this book as a recompilation of the newest developments of re searchers who already made some contribution into the field. The authors were se lected based on the originality and quality of their work and its relevance to the field. Authors came from prestigious universities and research centers with differ ent backgrounds."

By and large, cost-effective information technology (IT) management is more about people, personal relationships, and corporate culture than it is about the technology itself. Simply put, IT doesn't work if you are surrounded by bad people and stupid processes in a deranged corporate culture.
IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization. It details the various roles within the technology management process and supplies authoritative insight into the realities of human behavior-including the range of best and worst behaviors from managers, executives, and corporate culture.
Industry veteran Stephen J. Andriole explains the reason behind why many business cases fail and includes helpful insights on new governance models, organic transformation, guerilla budgeting, and open source software. Providing a fresh perspective on the old basics of IT management through a twenty-first-century lens, this book arms you with the methods needed to master the soft art of IT management as well as purchasing, deployment, and technological support.

This book constitutes the proceedings of the 4th International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom2008, held in Paris, France, on December 13, 2008. The workshop spans multiple disciplines, including technical, economic, sociological and behavioral sciences. The guiding theme of this workshop was concerned with innovations in the financial services industry, driven by either new business models or changed regulations.

The nine presented papers and the keynote speech were carefully reviewed and selected from numerous submissions. The topics covered are financial markets and customers, service-oriented architectures, and regulation and compliance.

Due to the lack of a uniform schema for Web documents and the sheer amount and dynamics of Web data, both the effectiveness and the efficiency of information management and retrieval of Web data is often unsatisfactory when using conventional data management techniques.

Web community, defined as a set of Web-based documents with its own logical structure, is a flexible and efficient approach to support information retrieval and to implement various applications. Zhang and his co-authors explain how to construct and analyse Web communities based on information like Web document contents, hyperlinks, or user access logs. Their approaches combine results from Web search algorithms, Web clustering methods, and Web usage mining. They also detail the necessary preliminaries needed to understand the algorithms presented, and they discuss several successful existing applications.

Researchers and students in information retrieval and Web search find in this all the necessary basics and methods to create and understand Web communities. Professionals developing Web applications will additionally benefit from the samples presented for their own designs and implementations.

This volume constitutes the proceedings of the 4th International Conference on E-Technologies, MCETECH 2009, held in Ottawa, Canada, during May 4-6, 2009.

The 23 full and 4 short papers included in this volume were carefully reviewed and selected from a total of 42 submissions. They cover topics such as inter-organzational processes, service-oriented architectures, security and trust, middleware infrastructures, open source and open environments, and applications including eGovernment, eEducation, and eHealth.

BIS 2009 held in Pozna? was the 12th in a series of international conferences on Business Information Systems. The BIS conference series has been recognized by professionals from its very beginning as a forum for the exchange and d- semination of topical research in the development, implementation, application and improvement of computer systems for business processes. The theme of the conference was "Information Systems for Agile Organi- tions." The material collected in this volume covers recent tendencies in making organizations more responsive to external conditions. On the one hand, onto- gies are adopted as a tool for better data and information management. On the other hand, ?exible information systems based on process orientation are being developed. A set of 22 papers illustrating these trends were selected for presentation during the main event. The articles are grouped into the following conference topics: Ontologies in Organizations, Ontologies and Security, Process Modelling, Process Analysis and Mining, Service-Oriented Architecture, Web Search, SocialIssues, andERP. The Program Committee consisted of over 90 members, who carefully ev- uated all the submitted papers. The careful review process assured that each paper underwent thorough evaluation and received many valuable comments. Only the best-quality papers were selected, resulting in an acceptance rate of less than 30%. The regular program was complemented by outstanding keynote speakers. We were honored to host leading experts in business process management and information management: Wil van der Aalst (Eindhoven University of Techn- ogy, The Netherlands) and Asuncion Gomez-Perez (Universidad Politecnica de Madrid, Spain)."

ChinacomBiz 2008 was the first international business-to-business (B2B) conference held in collaboration with the Chinacom scientific event in Hangzhou, China, on August 28. It was specifically tailored to produce more effective dialogue between the research, technology and business communities on technical developments in China and around the world. The event had industry support via well-know industry names such as the WIFI Alliance, Springer, CREATE-NET and Arris. The main focus of the event was on transport networks and infrastructures, video distribution systems and methods and the associated software systems that tie them all together. A total of 24 authors submitted their papers and a final 11 registrations were accepted. It was an excellent start to the B2B program and feedback was positive from all attendees. The presentations this year originated from the USA, Denmark, Germany, Brazil and of course China, providing the audience with a wide variety of topics and persp- tives in all the three categories mentioned above. The presentations from the event are available for download from the website itself (see http: //www.chinacombiz.org/). Next year's event is already being planned and it will again be collocated with the Chinacom scientific event. We look forward to having another great interaction with science, business and technology from a China perspective. August 2008 Patrick Bond

After the dramatic failures of the dot coms in 2000 and 2001, many observers were quick to report on the death of electronic commerce. Investor confidence sagged, stock prices of technology firms in nearly all of the related sectors suffered. In reality, the picture is not nearly as dismal as the press would have us believe. E-commerce is not dead, but it has moved beyond its overhyped beginning stage. This book is an effort to sort through the hype, providing a realistic assessment of the state of electronic commerce today, and the important areas of opportunity and challenge for tomorrow. The book sees all kind of developments where e-business is becoming an integral part of 'traditional' business processes, with special emphasis on practical and policy importance. E-commerce scholars from a number of disciplines and countries contribute to assess the impact of the dot com bust and the current state of e-commerce.