Regional associations have become major players in international politics and economics. The Eurasian Economic Union (EEU), composed of Russia, Kazakhstan, Belarus, Armenia and Kyrgyzstan, is considered as a player which will strengthen the international influence and international trade of the post-socialist countries. It is intended to become a parallel association to the European Union. This comprehensive volume considers the potential global role of the EEU. A major problem outlined is the balancing of relations between the EU and the West on the one hand, and China and the Shanghai Cooperation Organisation on the other. The book explores the impact of the global crisis as well as a consideration of the EEU in the world system of states. It also examines the EEU's relationship with other regional developments, in relation to the EU and to the outer circle of post-socialist states that joined neither the EU nor the EEU. It concludes by considering Eurasia in the Asian context, looking at the two central Asian countries (Kazakhstan and Kyrgyzstan), relations with China and the relationship between the Shanghai Cooperation Organisation (SCO) and the EEU. This book was originally published as a special issue of European Politics and Society.

Participatory governance has a long history in India and this book traces historical-intellectual trajectories of participatory governance and how older Western discourses have influenced Indian policymakers. While colonial rulers devolved power to accommodate dissenting voices, for independent India, participatory governance was a design for democratizing governance in its true sense. Participation also acted as a vehicle for localizing governance. The author draws on both Western and non-Western theoretical treatises and the book seeks to conceptualize localizing governance also as a contextual response. It also makes the argument that despite being located in different socio-economic and political milieu, thinkers converge to appreciate localizing governance as perhaps the only reliable means to democratize governance. The book aims to confirm this argument by reference to sets of evidence from the Indian experience of localizing governance. By attempting a genealogy of participatory governance in the West and in India, and an empirical study of participatory governance in India, the book sheds light on the exchange of ideas and concepts through space and time, thus adding to the growing body of literature in the social sciences on 'conceptual flow'. It will be of interest to political scientists and historians, in particularly those studying South Asia.

This book discusses the current demographic shifts of blacks, Latinos, and other people of colour out of certain strong-market cities and the growing fear of displacement among low-income urban residents. It documents these populations' efforts to remain in their communities and highlights how this leads to community organizing around economic, environmental, and social justice. The book shows how residents of once-neglected urban communities are standing up to city economic development agencies, influential real estate developers, universities, and others to remain in their neighbourhoods, protect their interests, and transform their communities into sustainable, healthy communities. These communities are deploying new strategies that build off of past struggles over urban renewal. Based on seven years of research, this book draws on a wealth of material to conduct a case study analysis of eight low-income/mixed-income communities in Boston, New York, San Francisco, and Washington, DC. This timely book is aimed at researchers and postgraduate students interested in urban policy and politics, community development, urban studies, environmental justice, urban public health, sociology, community-based research methods, and urban planning theory and practice. It will also be of interest to policy makers, community activists, and the private sector.

Despite the large number of regional and global summits there is very little known about the functioning and impact of this particular type of diplomatic practice. While recognizing that the growing importance of summits is a universal phenomenon, this volume takes advantage of the richness of the Americas experiment to offer a theoretically grounded comparative analysis of contemporary summitry. The book addresses questions such as: How effective have summits been ? How have civil society and other non-state actors been involved in summits? How have summits impacted on the management of regional affairs? Filling a significant void in the literature, this volume offers an original contribution helping to understand how summitry has become a central feature of world politics. It will be of great interest to students and scholars of diplomacy, international organizations, and global/regional governance.

Each country in southern Africa has a unique history but in all of them socio-economic inequalities and high poverty levels weaken the governments’ legitimacy and represent a challenge to models of economic development. One key issue appears to be the solution of the land question. This vital concern affects both citizenship and democracy in the political systems of the region, yet no government has shown the capacity or commitment to solve it. In this volume leading European, American and African scholars explore in detail the relationship between state, land and democracy. They examine the historical background of asset allocation and its impact on questions of nationality, the definition of citizenship, human rights and the current political and economic processes in southern Africa.

Table of Contents

1. State, Land and Democracy: Reflecting on Agrarian Change in Southern Africa, Mario Zamponi

Part I

2. An Unfinished Agenda in a Neoliberal Context: State, Land and Democracy in Malawi, Blessings Chinsinga

3. Rural Development and the Fight against Poverty in Tanzania: A Fifty-Year Perspective, Arrigo Pallotti

4. State, Poverty and Agriculture in Zambia: The Impact of State Policies after Democratization, Federico Battera

5. Land and Labour Contestation in Manica, Mozambique: Historical Issues in Contemporary Dynamics, Corrado Tornimbeni

Part II

6. Proposed Large-Scale Compensation for White Farmers as an Anglo-American Negotiating Strategy for Zimbabwe, 1976-1979, Timothy Scarnecchia

7. Land Reform, Livelihoods and the Politics of Agrarian Change in Zimbabwe, Ian Scoones

8. Women and Land in Zimbabwe: State, Democracy and Gender Issues in Evolving Livelihoods and Land Regimes, Rude B. Gaidzanwa

9. Ecolonization and the Creation of Insecurity Regimes: The Meaning of Zimbabwe's Land Reform Programme in Regional Context, Padraig Carmody

New Mexico and Arizona joined the Union in 1912, despite the opposition from some of their residents. The Fiscal Case against Statehood examines the concerns of the people who lost the battle over statehood in the two territories. Moussalli examines their territorial and early state governments' fiscal behavior and reveals that while their fears of steep increases in the cost of government were well-founded, statehood also significantly improved their governments' accountability for their use of the public purse. She concludes that fiscal officials enabled statehood's growth in government by improving the financial reports and processes. Moussalli examines New Mexico's and Arizona's financial reports before and after statehood, and compares them to the state of Nevada's reports as a control. Through detailed, systematic analysis, Moussalli reveals the fiscal costs and accountability gains of statehood for the residents of New Mexico and Arizona.

Metropolitan government and metropolitan governance have been ongoing issues for more than sixty years in the United States. Based on an extensive survey and a review of existing literature, this book offers a comprehensive overview of these debates. It discusses how the centrifugal forces in local government, and in particular local government autonomy, have produced a highly fragmented governmental landscape throughout America. It argues that in order for 'governance' to occur in metropolitan areas (or anywhere else, for that matter), there has to be some form of an actual governmental institution that possesses the power and ability to compel compliance. Everything else is just some form of cooperation, and while cooperation is not trivial, it does not enable metropolitan areas to address the really tough and controversial issues that divide rather than unite governments in those areas. The book examines the principal factors that prevent the development of either metropolitan government or metropolitan governance in the USA. Norris looks at several examples where some form of metropolitan government or governance can be said to exist, from voluntary cooperation (the weakest) to government (the strongest). He also examines each type of arrangement for its ability to address metropolitan-wide problems and whether each type is or is not in use in the USA. In sum, the book uncovers the extent of metropolitan government and governance, the possibility for its existence, what attempts (if any) have been made in the past, and the problems and issues that have arisen due to the lack of adequate metropolitan governance.

Conflict, Improvisation, Governance presents a carefully crafted and edited collection of first hand accounts of diverse public sector and non-profit urban practitioners facing the practical challenges of "doing democracy" in the global/local context of the interconnected major European city of Amsterdam and its region. The book examines street level democratic processes through the experiences of planning and city governance practitioners in community development, youth work, public service delivery, urban public administration, immigration and multi-cultural social policy. These profiles and case studies show widely shared challenges in global and local urban environments, and new, "bottom-up," democratic and improvisational strategies that community members and public officials alike can use to make more inclusive, democratic cities.

The half-century before the Civil War was beset with conflict over equality as well as freedom. Beginning in 1803, many free states enacted laws that discouraged free African Americans from settling within their boundaries and restricted their rights to testify in court, move freely from place to place, work, vote, and attend public school. But over time, African American activists and their white allies, often facing mob violence, courageously built a movement to fight these racist laws. They countered the states' insistences that states were merely trying to maintain the domestic peace with the equal-rights promises they found in the Declaration of Independence and the Constitution. They were pastors, editors, lawyers, politicians, ship captains, and countless ordinary men and women, and they fought in the press, the courts, the state legislatures, and Congress, through petitioning, lobbying, party politics, and elections. Long stymied by hostile white majorities and unfavorable court decisions, the movement's ideals became increasingly mainstream in the 1850s, particularly among supporters of the new Republican party. When Congress began rebuilding the nation after the Civil War, Republicans installed this vision of racial equality in the 1866 Civil Rights Act and the Fourteenth Amendment. These were the landmark achievements of the first civil rights movement. Kate Masur's magisterial history delivers this pathbreaking movement in vivid detail. Activists such as John Jones, a free Black tailor from North Carolina whose opposition to the Illinois "black laws" helped make the case for racial equality, demonstrate the indispensable role of African Americans in shaping the American ideal of equality before the law. Without enforcement, promises of legal equality were not enough. But the antebellum movement laid the foundation for a racial justice tradition that remains vital to this day.

Across many parts of the postcolonial world, it is everyday reality for people to cross regularly between state-based and customary governance, institutions and norms. This book examines this phenomenon in the context of the villages of Timor-Leste, and the state-building efforts that have been conducted by the Timorese government and international development agencies since the vote for independence in 1999. Drawing on 5 years of ethnographic fieldwork in the remote, rural areas of Timor-Leste, the book provides a critical analysis of the challenges that communities face when navigating coexisting customary and state-based structures and norms in a context where customary law continues to be the central guiding force. It also explores the various creative ways in which local leaders and community members make sense of their local governance environment. It then draws on these insights to provide a more nuanced, contextualised account of the impact of institutional interventions, state-building and democratisation within these villages. While set in the context of state- and nation-building efforts following Timor-Leste's vote for independence, the book also provides a broader examination of the issues that arise for the postcolonial state adequately meeting the needs of its citizens. Further, it explores the challenges that are met by communities when incorporating state influences and demands into their everyday lives. Expanding the scope of empirical Timor-Leste scholarship by moving beyond anthropological description and providing the first detailed political analysis of local-level governance in contemporary Timorese communities, this book is a valuable contribution to studies on Asian Politics, Governance and International Studies.

Government-by-proxy and intergovernmental relations profoundly affect the public administration of foster care. Using examples from foster care systems in the states of Delaware, Michigan, New York, and Rhode Island, Rebecca Padot eloquently combines a rigorous methodology and theory work to expose the conditions under which foster care outcomes can be improved. The cases selected suggest that the federal government has increased its focus on measuring the performance of state programs while simultaneously decreasing its funding of state foster care programs and offering the states very little management or mentorship. Padot turns the page and recommends administrators place a greater priority on building community partners, integrating the advice of mentors, providing leadership from public managers, and cultivating relationships with the federal government.

An original and timely resource for scholars and practitioners, this book represents a significant contribution to our understanding of how leadership and management variables may be associated with more positive foster care practices and performance in the United States.

A mayor's inspirational story of a Midwest city that has become nothing less than a blueprint for the future of American renewal.

Once described by the Washington Post as "the most interesting mayor you've never heard of," Pete Buttigieg, the thirty-seven-year-old mayor of South Bend, Indiana, has now emerged as one of America's most visionary politicians. With soaring prose that celebrates a resurgent American Midwest, SHORTEST WAY HOME narrates the heroic transformation of a "dying city" (Newsweek) into nothing less than a shining model of urban reinvention.

Elected at twenty-nine as the nation's youngest mayor, Pete Buttigieg immediately recognized that "great cities, and even great nations, are built through attention to the everyday." As Shortest Way Home recalls, the challenges were daunting whether confronting gun violence, renaming a street in honor of Martin Luther King Jr., or attracting tech companies to a city that had appealed more to junk bond scavengers than serious investors. None of this is underscored more than Buttigieg's audacious campaign to reclaim 1,000 houses, many of them abandoned, in 1,000 days and then, even as a sitting mayor,deploying to serve in Afghanistan as a Navy officer. Yet the most personal challenge still awaited Buttigieg, who came out in a South Bend Tribune editorial, just before being reelected with 78 percent of the vote, and then finding Chasten Glezman, a middle-school teacher, who would become his partner for life.

While Washington reels with scandal, SHORTEST WAY HOME, with its graceful, often humorous, language, challenges our perception of the typical American politician. In chronicling two once-unthinkable stories that of an Afghanistan veteran who came out and found love and acceptance, all while in office, and that of a revitalized Rust Belt city no longer regarded as "flyover country" Buttigieg provides a new vision for America's shortest way home.

Interest and research on regionalism has soared in the last decade. Local governments in metropolitan areas and civic organizations are increasingly engaged in cooperative and collaborative public policy efforts to solve problems that stretch across urban centers and their surrounding suburbs. Yet there remains scant attention in textbooks to the issues that arise in trying to address metropolitan governance. Governing Metropolitan Areas describes and analyzes structure to understand the how and why of regionalism in our global age. The book covers governmental institutions and their evolution to governance, but with a continual focus on institutions. David Hamilton provides the necessary comprehensive, in-depth description and analysis of how metropolitan areas and governments within metropolitan areas developed, efforts to restructure and combine local governments, and governance within the polycentric urban region. This second edition is a major revision to update the scholarship and current thinking on regional governance. While the text still provides background on the historical development and growth of urban areas and governments' efforts to accommodate the growth of metropolitan areas, this edition also focuses on current efforts to provide governance through cooperative and collaborative solutions. There is also now extended treatment of how regional governance outside the United States has evolved and how other countries are approaching regional governance.

This book discusses the forms and dynamics of political processes in rural India with a special emphasis on West Bengal, the nation's fourth-most populous state. West Bengal's political distinction stems from its long legacy of a Left-led coalition government for more than thirty years and its land reform initiatives. The book closely looks at how people from different castes, religions, and genders represent themselves in local governments, political parties, and in the social movements in West Bengal. At the same time it addresses some important questions: Is there any new pattern of politics emerging at the margins? How does this pattern of politics correspond with the current discourse of governance? Using ethnographic techniques, it claims to chart new territories by not only examining how rural people see the state, but also conceiving the context by comparing the available theoretical frameworks put forward to explain the political dynamics of rural India.

The rise of large and rapidly growing nations is having a significant impact on the global order, as their expanding influence reshapes the structure of power in the international system. These emerging powers are increasingly asserting themselves as major actors on the global scene. Leading this cadre of emerging powers are five nations referred to as the BRICS - Brazil, Russia, India, China and South Africa. This book takes inventory of both the individual and collective soft power of this rising bloc of nations. Having embraced the potential of this newly emphasized type of power as a means of generating international influence, these nations have dedicated substantial effort and resources to implementing a soft power offensive. This book was originally published as a special issue of the Journal of Political Power.

How, in the absence of institutional mechanisms, do Maoist rebels in India quit an ongoing insurgency without getting killed? How do rebels give up arms and return to the same political processes that they had once sought to overthrow? The question of weaning rebels away from extremist groups is highly significant in counterinsurgency and in the pacification of insurgencies. In Farewell to Arms, Rumela Sen goes to the rebels themselves and breaks down the protracted process of rebel retirement into a multi-staged journey as the rebels see it. She draws on several rounds of interviews with current and former Maoist rebels as well as security personnel, administrators, activists, politicians, and civilians in two conflict zones in North and South India. The choice to quit an insurgency, she finds, depends on locally embedded, informal exit networks. The relative weakness of these networks in North India means that fewer rebels quit than in the South, where more feel that they can disarm without getting killed. Sen shows that these networks grow out of the grassroots civic associations in the gray zone of state-insurgency interface. Correcting the course for future policy, Sen provides a new explanation of rebel retirement that will be essential to any policymaker or scholar working to end protracted insurgencies.

What threatens the property rights of business owners? And what makes these rights secure? This book transcends the conventional diagnosis of the issue in modern developing countries by moving beyond expropriation by the state ruler or by petty bureaucratic corruption. It identifies 'agent predation' as a novel threat type, showing it to be particularly widespread and detrimental. The book also questions the orthodox prescription: institutionalized state commitment cannot secure property rights against agent predation. Instead, this volume argues that business actors can hold the predatory state agents accountable through firm-level alliances with foreign actors, labor, and local communities. Beyond securing ownership, such alliances promote rule of law in a rent-seeking society. Taking Russia and Ukraine between 2000 and 2012 as its empirical focus, the book advances these arguments by drawing on more than 150 qualitative interviews with business owners, policy makers, and bureaucrats, as well as an original large-N survey of firms.

As migration alters the southern political landscape, partisan battle lines will be drawn between the Democrat-leaning areas of growth and the increasingly Republican areas of decline and stagnation. The Democratic Party is gaining support in the South, but the prevailing explanations of partisan shift fail to capture how and why this transformation has come about. In Movers and Stayers, Irwin Morris develops a new theory that explains the Democrats' renewed influence in the region and empirically demonstrates the influence of population growth. As Morris shows, migratory patterns play a significant role in politics, and urbanization is driving polarization in the South. Those who move to cities-the "movers" of Morris's framework-do so for jobs, and they tend to be progressive, young, well-educated Democrats. Their liberal views tend to be reinforced by the diversity of the communities in which they choose to live, and their progressivism fosters similar values among long-term residents. At the same time, "stayers" (long-term residents) absorb the consequences-or "community threat"-of this large-scale migration. While white stayers tend to become more conservative, the effects on voter behavior play out differently across racial lines. Both movers and stayers are altering the southern political landscape and polarization nationwide. Powerfully counterintuitive, Movers and Stayers provides a game-changing way of understanding one of the most confounding trends in American politics.

San Diego and Tijuana are the site of a national border enforcement spectacle, but they are also neighboring cities with deeply intertwined histories, cultures, and economies. In Unequal Neighbors, Kristen Hill Maher and David Carruthers shift attention from the national border to a local one, examining the role of place stigma in reinforcing actual and imagined inequalities between these cities. Widespread "bordered imaginaries" in San Diego represent it as a place of economic vitality, safety, and order, while stigmatizing Tijuana as a zone of poverty, crime, and corruption. These dualisms misrepresent complex realities on the ground, but they also have real material effects: the vision of a local border benefits some actors in the region while undermining others. Based on a wide range of original empirical materials, the book examines how asymmetries between these cities have been produced and reinforced through stigmatizing representations of Tijuana in media, everyday talk, economic relations, and local tourism discourse and practices. However, both place stigma and borders are subject to contestation, and the book also examines "debordering" practices and counter-narratives about Tijuana's image. While the details of the book are particular to this corner of the world, the kinds of processes it documents offer a window into the making of unequal neighbors more broadly. The dynamics at the Tijuana border present a framework for understanding how inequalities that manifest in cultural practices produce asymmetric borders between places.

As migration alters the southern political landscape, partisan battle lines will be drawn between the Democrat-leaning areas of growth and the increasingly Republican areas of decline and stagnation. The Democratic Party is gaining support in the South, but the prevailing explanations of partisan shift fail to capture how and why this transformation has come about. In Movers and Stayers, Irwin Morris develops a new theory that explains the Democrats' renewed influence in the region and empirically demonstrates the influence of population growth. As Morris shows, migratory patterns play a significant role in politics, and urbanization is driving polarization in the South. Those who move to cities-the "movers" of Morris's framework-do so for jobs, and they tend to be progressive, young, well-educated Democrats. Their liberal views tend to be reinforced by the diversity of the communities in which they choose to live, and their progressivism fosters similar values among long-term residents. At the same time, "stayers" (long-term residents) absorb the consequences-or "community threat"-of this large-scale migration. While white stayers tend to become more conservative, the effects on voter behavior play out differently across racial lines. Both movers and stayers are altering the southern political landscape and polarization nationwide. Powerfully counterintuitive, Movers and Stayers provides a game-changing way of understanding one of the most confounding trends in American politics.

The Life and Times of Chinua Achebe introduces readers to the life, literary works, and times of arguably the most widely-read African novelist of recent times, an icon, both in continental Africa and abroad.

The book weaves together the story of Chinua Achebe, a young Igboman whose novel Things Fall Apart opened the eyes of the world to a more realistic image of Africa that was warped by generations of European travelers, colonists, and writers. Whilst continuing to write further influential novels and essays, Achebe also taught other African writers to use their skills to help their national leaders to fight for their freedoms in the post-colonial era, as internal warfare compounded the damage caused by European powers during the colonial era. In this book Kalu Ogbaa, an esteemed expert on Achebe and his works, draws on extensive research and personal interviews with the great man and his colleagues and friends, to tell the story of Achebe and his work.

This intimate and powerful new biography will be essential reading for students and scholars of Chinua Achebe, and to anyone with an interest in the literature and post-colonial politics of Africa.

Table of Contents

Introduction Timeline: Key Dates in the Life and Times of Chinua Achebe 1. The Life and Education of Chinua Achebe 2. Chinua Achebe’s Education as Template 3. The Four Phases of Chinua Achebe’s Writing Career 4. Leave of Absence Abroad Interrupted for Patriotic Duties at Home 5. My Interviews with Chinua Achebe 6. The Eagle on Iroko Critically Analyzes the Problem with Nigeria Of Governance, Revolutions, and Victims: Chinua Achebe and Literary Activism inAnthills of the Savannah 8. Year 1990 and After: A New Life and Phase IV of Achebe’s Writing Career 9. My Review of Chinua Achebe’s There Was a Country: A Personal History of Biafra 10. Other Critics’ Reviews of There Was a Country: A Personal History of Biafra 11. Chinua Achebe’s Arrow of God: A Foretaste of Igbo Intra-ethnic Democracy in the Present Day Nigerian Geopolitical System 12. Remembering Achebe the Man, His Literary Mission, and His Achievements

This book guides readers to the mastery of a wide array of practical analytic techniques useful to local governments. Written in an easy-to-read style with an emphasis on providing practical assistance to students, local government practitioners, and others interested in local government performance, this updated third edition features analytic methods selected for their relevance to everyday problems encountered in city and county governments. The authors outline a variety of practical techniques including the simplest that the fields of management, public administration, policy analysis, and industrial engineering have to offer. Each analytic technique is introduced in the context of a fictitious case presented over a few pages at the beginning of that technique's chapter. Contents include demand analysis, work distribution analysis, process flow-charting, inflation adjustments, annualizing capital costs, staffing analysis, identifying full costs of a program or service, present value analysis, life-cycle costing, lease/buy analysis, cost-effectiveness analysis, benchmarking analysis, and more. This updated third edition features a dramatic expansion of Excel-based applications, plus templates and exercises accompanying many of the chapters and available online. New chapters prepare readers to: * use statistical tests to identify significant differences in performance averages; * construct Pareto charts; * develop cause-and-effect diagrams; * prepare control charts; * detect possible discrimination in hiring and appointment practices; and * present analytic evidence more effectively. This book is an essential resource for students and instructors of public administration courses on analysis, methods, evaluation, productivity improvement, and service delivery. Online resources for this book, including Excel templates, are available at https://toolsfordecisionmaking.sog.unc.edu

The subject of local government and post-conflict reconstruction sits at the intersection of several interrelated research areas, notably conflict/peacebuilding, governance, and political economy. This volume addresses a gap in the academic literature: whilst decentralisation is frequently included in peace agreements, the actual scope and role of local government is far less frequently discussed. This gap remains despite a considerable literature on local government in developing countries more generally, particularly with regard to decentralisation; but also, despite a considerable and growing literature on post-conflict reconstruction. This volume provides a mixture of case study, cross-case studies, practitioner reflection, and conceptual material on the function of local government in the context of decentralisation in post-conflict countries, from both academics and policy-makers. This collection of in-depth single- and multi-country case study analysis is complemented by practitioner reflections and framed within the 2030 Agenda building on the New Urban Agenda, and particularly the Sustainable Development Goal 16 to 'promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels.' The chapters in this book were originally published in the online journal Third World Thematics.

In the mid-Victorian period, when British international influence and power were at their height, concerns about local economic and social conditions were only slowly coming to be recognised as part of the obligations and expectations of central government. Adopting a legal history perspective, this study reveals how municipal authorities of this period had few public law powers to regulate local conditions, or to provide services, and thus the more enterprising went direct to Parliament to obtain - at a price - the passing specific local Bills to address their needs. Identifying and analysing for the first time the 335 local Parliamentary Bills promoted by local authorities in the period from the passing of the Local Government Act 1858 to the first annual report of the Local Government Board in 1872, the book draws three main conclusions from this huge mass of local statute book material. The first is that, far from being an uncoordinated mass of inconsistent, quixotic provisions, these Acts have a substantial degree of cohesion as a body of material. Second, the towns and cities of northern England secured more than half of them. Thirdly, the costs of promotions (and the vested interests involved in them) represented a huge and often wasteful outlay that a more pragmatic and forward-looking Parliamentary attitude could have greatly reduced.

What makes bureaucracy work for the least advantaged? Across the world, countries have adopted policies for universal primary education. Yet, policy implementation is uneven and not well understood. Making Bureaucracy Work investigates when and how public agencies deliver primary education across rural India. Through a multi-level comparative analysis and more than two years of ethnographic field research, Mangla opens the 'black box' of Indian bureaucracy to demonstrate how differences in bureaucratic norms - informal rules that guide public officials and their everyday relations with citizens - generate divergent implementation patterns and outcomes. While some public agencies operate in a legalistic manner and promote compliance with policy rules, others engage in deliberation and encourage flexible problem-solving with local communities, thereby enhancing the quality of education services. This book reveals the complex ways bureaucratic norms interact with socioeconomic inequalities on the ground, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development.