In Using Hoshin Kanri to Improve the Value Stream, leading lean and quality expert Elizabeth Cudney constructs a complete how-to guide that any organization can employ to start a Lean effort correctly and keep it on track. Rooted in practical examples garnered over years of hand-on practice, she illustrates the key principles of lean and value, and then shows you how to put them to work. Cudney points out that organizations often fail at improvement because they go after symptomatic problems rather than the faulty system-wide processes at the root of those problems. She shows you how to avoid this common misstep by using value stream mapping to create a current-state map. Done properly, this map will help everyone in your organization come to understand just how they deliver value to customers and where flawed processes cause them to fall short. The next step is to create a future-state map that defines best processes. While that may seem easy, reaching the goals of future-state maps requires a highly disciplined effort. At this point, Hoshin Kanri -- the art of policy deployment can make a crucial impact. Hoshin Kanri encourages a systems approach that focuses on the long-term strategy of an organization. As much as defining a methodology, it inspires a positive mindset within your organization by starting with improvements that affect flow across the entire organization. In addition to improving the delivery of value, changes with broad impact will catch people s attention, encourage their involvement and increase the momentum of improvement. Chapter by chapter, this book defines the key tools, such as Six Sigma, 5S, and mistake proofing, that your organization can employ to initiate needed process improvements.

How do you take talented engineers and surround them with the elements needed to create brilliant designs that lead to market-changing products? Lean 3P is how.Winner of a 2013 Shingo Research and Professional Publication Award !Written from an operations perspective, The Lean 3P Advantage: A Practitioner's Guide to the Production Preparation Process explains how to build collaborative thinking and innovation into the front end of the design process. Describing how to develop successful new products concurrently with new operations, the book illustrates real-world scenarios with numerous examples and case studies to help newcomers succeed the first time around. For those familiar with 3P, the book supplies the basis to explore Evergreen 3P a process for applying 3P to small-scale design projects for similar benefits. Details the 3P Lean Design process, explaining how and why it works so effectively Includes case studies and examples of real-world applications Presents time-tested methods based on the combined experience of numerous practicing companies Coverage includes product planning and evaluation criteria, selection of alternatives, timing considerations, construction of prototypes, and measuring effectiveness. This book will help you and your team develop holistic designs that foster innovation and deliver products and production operations that effectively utilize people and exceed the expectations of all stakeholders.

Second Edition of a Shingo Prize Winner Based on the author's personal experience with Toyota s master teachers and with companies in the midst of great change, Andy and Me: Crisis and Transformation on the Lean Journey, now in its second edition, is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. The situations, characters, and plant politics will ring true with many readers. In a cool, readable style, this highly popular work follows Tom's relationship with Andy Saito, a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Though Tom finds success both in his plant and in his personal life he learns from Andy that successful improvement is endless and eternal.This edition includes study questions after each chapter to support your learning and help you tell some of your own stories. Pascal Dennis discusses the 2nd edition of his Shingo Prize-winning book Andy and Me.

If you currently employ knowledge workers who do most of their work on computers or with computers, access the Internet, utilize internal and external databases, use e-mail or other new messaging technology, then this book is for you. Quite simply, this handbook is for any organization with a lot of Web DNA that wishes to cut costs, improve performance, and stay perpetually competitive. It is for change agents or managers within those organizations who work with information and want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern, information-rich office. packed with new ideas breaks new ground in so many directions . John Bicheno, Director, Lean Enterprise Research Centre, Cardiff Business School excellent on several levels teaches us how to visualize the depth of hidden wastes in our complex information flows and the large opportunity for improvement that this suggests. Keith Russell, PhD, Global Continuous Improvement Leader RandD, AstraZeneca Pharmaceuticals Very interesting view on operational excellence, helpful to readers without a background in this area of expertise. Bert Nordberg, President and CEO. Sony Ericsson Congratulations to all the readers holding this book! ... These Lean ideas must be an integral part of the daily operations of your business. I am going to get each and every one of my management team a copy of this brilliant book at the start for our own Lean journey. Lennart K , CEO, Wasa Kredit It s one thing to develop a concept. It s another to make it sing. This is the hymnal. Dr. Don V. Steward, CEO Problematics, Professor Emeritus, Sacramento State University, inventor of DSM a must read for CIOs everywhere." Julian Amey, Principal Fellow, Warwick University

Provides Reassurance and Suggestions From Those Who Have Walked the Same Lean Road Perhaps the most fundamental challenge that companies adopting a lean strategy must face is how to sustain initial momentum and develop a corporate culture with an ongoing commitment to that strategy. While efficient tools and strategies are essential to the cause, just as critical is a shared confidence that this endeavor is the right course. While one has to make the road by walking it, knowing that others have walked a similar path can both be instructive and encouraging. Make Rapid Changes and Enjoy Long-Term Success Sustaining Lean: Case Studies in Transforming Culture, the third compilation of articles originally published in AME's well-regarded Target Magazine, provides accounts of challenges encountered and methods applied by organizations in pursuit of lean. While a few of the articles broadly discuss issues involved in long-term transformation, the vast majority provide illuminating and often inspirational case studies. Following an insightful introduction by noted lean expert David Mann, this compelling volume tells the stories of companies that overcame significant cultural challenges. It helps any manager understand what it takes to communicate a vision of improvement and achieve the empowerment of stakeholders vital to rapid change and long-term success.

Although there are countless books available on strategic management, there are few, if any, that supply practical coverage of strategic planning, execution, and measurement until now. Considering the entire value chain, this book covers the complete process of strategic planning, execution, and measurement.Based on three decades of field-tested experience, Strategic Planning, Execution, and Measurement (SPEM): A Powerful Tool for CEOs provides both a consultant's view and an entrepreneurial approach to strategic planning, execution, and measurement. Walking you through the process, it begins by defining world-class status, visions, missions, business models, and value chains. Next, it discusses the two most important prerequisites of strategic planning and includes a questionnaire to help you evaluate operations, systems, and structure in your organization.The book provides a matrix of 25 parameters for assessing the status of your organization that can help to pinpoint the perceptional gaps between top executives and owners. It includes a strategy bank with 150 generic strategies in the five performance areas of business and identifies methods for monitoring strategy execution that provide early warning signals. It also introduces the Entrepreneurial Score Card, a tool for improving the impact of strategic planning and execution in your organization.Detailing the structure and preparation process for the strategic plan, the book illustrates the financial impact of strategy execution and explains the various financial monitoring parameters used in the performance cards of individual employees. It concludes by describing an entrepreneurial approach to strategic planning and with a comprehensive case study that illustrates the entire strategy formulation process and its conversion into an annual budget.This book is ideal for CEOs, CFOs, COOs, business owners, heads of business verticals, heads of corporate planning

Enabling management to verify that processes are being performed correctly and in an efficient manner, standardized work provides limitless opportunities for process improvements. So much so, that it has become a vital component of improvement efforts in Lean enterprise systems. New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement is an all-inclusive guide to applying standardized work principles to virtually any business in any industry. It facilitates a fundamental understanding of standardized work principles and the logic behind their development, so readers can successfully extend and adapt them to their own work situation. It also: Supplies an accessible introduction to standardized work, from a cyclic perspective Explains how to instill and maintain quality in work processes right from the get go Provides the foundational basis required to apply standardized work concepts to a wide range of work situations Includes several appendices with helpful tips and problem-solving tools In a step-by-step format, this book discusses the relationship of the work period and the takt time, as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a range of industries including health care, construction, business processes, and food services.

This is a primary text project that combines sustainability development with engineering entrepreneurship and design to present a transdisciplinary approach to modern engineering education. The book is distinguished by extensive descriptions of concepts in sustainability, its principles, and its relevance to environment, economy, and society. It can be read by all engineers regardless of their disciplines as well as by engineering students as they would be future designers of products and systems. This book presents a flexible organization of knowledge in various fields, which allows to be used as a text in a number of courses including for example, engineering entrepreneurship and design, engineering innovation and leadership, and sustainability in engineering design

The Excellent Education System:Using Six Sigma to Transform Schools helps you discover and understand the technique of evidence-based learning and operations through which the modern school satisfies the need to increase the flow of successful students through the educational system from Kindergarten through Grade 12. This book explains, in clear terms, what educational excellence means and the principles of process improvement. In addition, it gives your an introduction to the Six Sigma methodology. Included in the discussion are case studies of educational professionals who have found a new world centered in the evidence-based educational processes. These processes lead to many examples of dramatic turnarounds in some failing schools. The author presents strategies and actions that you can use to improve schools such as those presented in the case studies. The Appendices provide a wide variety of tactical resources for implementation.

Dee Hockenberry brings home some of the world's favorite storybook characters and cuddle partners in a pictorial review of teddy bears and dolls. Enjoy Raggedy Ann and Andy, Beatrix Potter's delightful creatures, the Golliwog, all the absurd characters from Alice in Wonderland, and Winnie-the-Pooh and his adventurous pals. Explore the bear's evolution since first made famous, and welcomed indoors, by Teddy Roosevelt. Punkinhead, Paddington, and storybook characters like The Three Bears and The Busy Bears are pictured and described. A collectors guide, this book provides current values for memorabilia about these lovable characters in their many incarnations.

This book is intended to be a textbook for undergraduate students studying electrical and electronic engineering in universities and colleges. Therefore, the level and amount of the knowledge to be transferred to the reader is kept to as much as what can be taught in one academic semester of a university or a college course. Although the subject is rather classical and somehow well established in some respects, it is vast and can be difficult to grasp if unnecessary details are not avoided. This book is aimed to give the reader just what is necessary - with plenty of short and easily understandable examples and drawings, figures, and tables. A course on electromechanical energy conversion is a necessity in all universities and colleges entitled to grant a license for electrical engineering. This book is aimed at meeting the requirements of this essential subject by providing necessary information to complete the course. A compact chapter is included with figures and tables on energy and the restraints on its production brought about by global climate change. A new approach has been tried for some of the classic subjects including magnetic circuits and electrical machines together with today's much-used motors.

The book is about applying Lean manufacturing principles to industrial maintenance in order to improve the efficiency and be able to do more with the same (or less) resources. By industrial maintenance we mean the maintenance that takes place in factories and industrial facilities. The book is the result of multiple improvement projects carried out by the authors in various industrial settings and sectors in the past 10 years.The approach works and can be applied in any industry. It yields results without investment. The book is a step-by-step guide that takes the reader through the maintenance process, from equipment failure to finished repair. In each step of the process, the typical inefficiencies are explained and tools are given to improve the process. The book is meant to be used as a guide in an improvement journey. The improvement approach presented in the book is very close to the shop floor and instructs the reader to engage with all team members in the maintenance department in every step of the process, in order to make the improvements sustainable. If one looks at the main market indexes, between one third and one half of companies on those indexes belong to the industrial sector: automotive, power generation, basic materials, chemicals, consumer goods, et cetera. Those companies spend on average 2 - 5% of plant replacement value per year on maintenance. About one third of this cost is maintenance labor. The maintenance work that gets done every day in factories around the world is typically inefficient, from a Lean perspective: time is wasted, different tasks are not properly coordinated, job durations are overestimated and job plans, when they exist, are thus "inflated" to cover up the inefficiency. All this happens because maintenance tends to be the "forgotten" area of efficiency in industrial companies, as much of the improvements are carried out on the (literally) productive areas of the factories. When companies set out to "improve" maintenance, they typically do it through budget cuts that can risk the reliability of the equipment. The authors believe there is a better way to do more with the same resources through a careful review of the current way of working and the introduction of Lean. With this book , the authors try to bring to maintenance managers and practitioners the tools they need to quickly improve efficiency (in a matter of weeks) without any investment.

The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization covers the key aspects that quality professionals must know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will gain the practical insight required to implement them correctly. The book starts with a brief history of quality and quality management, including the necessary quality documents. It describes key quality standards, including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO 9004:2008. Next, it explores quality deployment concepts such as capturing the voice of the customer, the Kano model, quality function deployment, and quality policy deployment. SMART goals, SWOT analysis, and key process indicators are also addressed. The book covers the seven classic quality tools: flowchart, Ishikawa diagram, Pareto diagram, scatter diagram, histogram, check sheet, and run chart. It also identifies the seven new management and planning tools: affinity diagram, tree diagram, process decision program chart, matrix diagram, prioritization matrix, interrelationship digraph, and activity network diagram.Presenting methods for failure prevention and detection, the text explores measurement system analysis, gage repeatability and reproducibility studies, and the basics of maintaining a calibration system. It examines the various aspects of continuous quality improvement, complaints management, and the use of 8D reports for reporting on failures. The book describes the four types of measurement scales and various measuring devices a quality professional may encounter and also contains a glossary that explains the basic quality-related terminology. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced qu

With an estimated 70 percent of new projects failing to add value to the organization, reducing project failure rate represents one of the biggest improvement opportunities available today. This book highlights proven approaches designed to separate the successful projects from the potential losers before the projects are started. This represents huge savings in manpower, money, and time. The book shows you how to reduce project cycle time and apply resources effectively to maximize results and project success rates. Effective Portfolio Management Systems provides a roadmap for the implementation of an organizational Portfolio Project Management (PPM) system and a model for driving sustainable change. It takes you through the complete project/program management cycle from the submittal of the proposed projects to the management of their implementation. To do this, the authors present an effective, proven, four-phase Organizational Portfolio Management (OPM) system: Phase I: Developing the Organizational Portfolio involves selecting the right mix of projects/programs based upon resource limitations and risks involved. Phase II: Creating the OPM System Implementation Plan is the development of a plan to minimize the resources consumed, reduce cycle time, and increase the ability of the projects to meet their projected value-added content to the organization. Phase III: Implementing the OPM System focuses on the complexity of managing an Organizational Portfolio and keeping it aligned with the organization's goals and objectives. This phase provides a roadmap for the implementation of an organizational PPM system, including sample plans and PMO Implementation/Management Templates. Phase IV: Practical Applications of Project Change Management within the OPM System focuses on overcoming the difficulties related to the continuous changing environment and project

Make Your Business a Lean Business is a written by business leaders for business leaders as a how-to guide to building enduring market leadership. Written by authors with more than 60 years' experience applying Lean to operations and businesses, this book will allow readers to understand Lean principles and apply practices to transform their business. It also Shows readers how to transform their business to a Lean business using Lean philosophy, values, practice, and tools Is a comprehensive Lean Enterprise Operational Management System implementation guide that defines the Lean Enterprise Business Model Uses personal author experiences throughout the book to illuminate and reinforce concepts and practices Provides insights and a roadmap so executives can take immediate action to start building a Lean business Readers will be able follow a logical path aligning their business from strategy to detailed activity, thereby engaging their entire organization in becoming more competitive. It is the only true enterprise book about applying Lean to the entire business, and it provides business leaders with the understanding, approach, and tools to plan, align, and transform their business starting with their core business value proposition, business planning, disciplined goal and resource alignment, and implementation management.

Understanding, Measuring, and Improving Overall Equipment Effectiveness: How to Use OEE to Drive Significant Process Improvement explains why the Overall Equipment Effectiveness (OEE) measure was created and how it should be used. Based on 20 years of hands on experience applying OEE at over 150 sites, this step-by-step practical guide provides templates, assessments, a comprehensive loss-analysis framework to identify all possible variables that could affect OEE, and supporting spreadsheets to measure and improve OEE. It outlines the different operational situations in which OEE can foster improvements, and the implications, before providing an easy-to-understand template for creating appropriate definitions for all the losses and a loss model. The author explains how to calculate OEE using examples to improve performance, and then shows, in detail, how to use an OEE Loss Analysis Spreadsheet to understand all losses, set an ideal vision, and then classify losses so improvement can be approached in the most sustaining way.

This field guide can be used directly on the gemba (work area) for implementing and documenting standardized work. It promotes the "future state" of standardized work along with crucial step-by-step techniques and explanations not found in other publications. The authors furnish many real examples of work problems that cause Lean practitioners difficulty with documentation, along with accurate solutions to those problems. The many illustrations and graphics focus on practice rather than theory. Readers learn that standardized work is not simply a tool for documentation but a method for reducing variation and providing continuous improvement through kaizen.

Improved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication needed to stop talking and start communicating.Defining and discussing both the formal and the informal communication systems within an organization, the book demonstrates the importance of good communication and details the four types of poor-quality communication. It explains how to create a climate of communication in your organization. It describes how this climate of communication encourages the development of quality relationships as well as what it takes to maintain this culture of communication.After reading this book, you will understand how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking. You will gain valuable insights on how to talk to your employees, how to talk to your boss, and the best ways to communicate with a corporation.This book can be read for personal growth or it can be used by a company to teach employees the importance of quality communication. Quality assurance departments will find this book useful in lowering errors and waste in the workplace. The book is also suitable as a communication textbook or supplemental text at the introductory university level.If a corporation were a person, communication would be the bloodstream.Lee Iacocca, Former CEO, Chrysler Corporation

Value proposition, an old concept, is taking on new significance in today's innovation-driven environment. Business focus has shifted from developing many creative ideas to developing only those that will successfully flow through the product cycle and fulfill a customer need. The old approach resulted in less than a 10 percent success rate for concepts that started through the product cycle; this can no longer be tolerated. This new book on value propositions outlines a systematic approach to making an early evaluation of potential projects and programs so you can determine if they can add real value to your organization or its customers potentially saving you millions of dollars and months of valuable time. Focusing on the necessary data collection efforts, Maximizing Value Propositions to Increase Project Success Rates will help you identify easy opportunities for improvement and will guide you through the process of creating value propositions for the ideas that will drive the organization's future profits. It outlines a four-stage approach to creating value propositions and explains how to create effective value proposition documents. The book illustrates the role of the opportunity center in capturing new ideas, describes how to present value propositions to management, and includes an example of a new product value proposition. Detailing a method for continuous review of the improvement process, it will help you foster an entrepreneurial mind-set within your employees and encourage them to actively search and document value-adding ideas. Through the effective use of value propositions it is completely possible for your organization to increase the number of new products/services it offers to your customers by over 100 percent. It is not unusual for this to result in more than a 40 percent increase in profits per year. Adopting the approach outlined in the text for using value propositions can save your

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs), in many instances, the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors, practitioners, consultants, and researchers must do to make better choices in the design, implementation, and improvement of their QMSs.Based on the authors decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs, the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach, it reviews the most well-known business and quality improvement models, methods, and tools that support a major QMS.The authors introduce their own time-tested methodology for designing, implementing, and enhancing your own QMS. Using their proven method, you will learn how to: Implement a strategic quality plan based on your specific needs, capabilities, cost benefits, policies, and business strategies Select the right models, methods, and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life, this book supplies the understanding you'll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management, it provides the basis for creating the quality management culture require

Este libro ofrece una introducci?n clara y completa al "Just-in-Time" y sigue siendo uno de nuestros ?xitos de mayor venta. El texto esta basado en seminarios dictados por Taichi Ohno, creador del Just-in-Time para entrenar a los suplidores de Toyota. La verdad que descubrio el Sr. Ohno, es que la mejora nunca se detiene - un concepto basado en la tradicion samurai en la cual un guerrero (gerente) nunca deja de perfeccionar su estilo (su habilidad de administrar), y nunca deja de pulir su espada (mejorar el proceso y el producto). Al leer este libro, usted vera claramente la magia del sistema Toyota. Los conceptos aqui expuestos se pueden aplicar a fabricaci?n repetitiva, industrias de procesos, a casi todo tipo de empresa de fabricaci?n, e inclusive a oficinas. (Esta edicion incluye material adicional preparado por Yasuhiro Monden, una autoridad en cuanto al sistema de producci?n de Toyota.)

Si usted quiere entender como se origino el sistema de producci?n Toyota y por que tiene exito, debe leer este libro. Aqui encontrara una introducci?n avanzada del justo a tiempo. El mundo le debe mucho a Taiichi Ohno. Nos ha demostrado como fbricar con mayor eficacia, como reducir costos, como producir una mayor calidad, y a examinar atentamente como nosotros, en nuestra calidad de seres humanos, trabajamos en una fbrica. El relato que Ohno cuenta en este libro es brillante. Deberia ser leido por todos los gerentes. No es solo un relato acerca de la fabricaci?n; sino tambien sobre como dirigir exitosamente una empresa.

To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics depending on the level of detail and understanding required.During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook. In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of: Node-link maps Process activity maps Process step maps Basic task element maps Event pathway maps Response timeline maps Key performance driver maps Filled with graphical illustrations, the book can be read sequentially or used as a "How do I do that?" reference book. It includes easy-to-follow explanations along with numerous examples of both good and bad implementation. In addition, it includes case studies from a wide range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes.

Current organizations underperform due to silo thinking. Artificial barriers frustrate efforts and perpetuate an organizational model no longer adequate for the complexity of the current business world. Leaders and managers must acquire a whole-system perspective for their organizations to be sustainable. This book provides the overview, knowledge and tools to create a practical shift for 21st century management. The "Theory of everything" for management; an evolved and more scientific Fifth Discipline plus field book for contemporary managers. It follows on from Deming and Goldratt: The Decalogue that continues to sell today and is based on over ten years of implementation.

Anderson and Whitcomb pick up where they left off in DOE Simplified with RSM Simplified -- a practical tool for design of experiments that anyone with a minimum of technical training can understand and appreciate. Their approach is simple and fun for those who desire knowledge on response surface methods but are put off by the academic nature of other books on the topic. RSM Simplified keeps formulas to a minimum and makes liberal use of figures, charts, graphs, and checklists. It offers many relevant examples with amusing sidebars and do-it-yourself exercises that will lead readers to the peak potential for their product quality and process efficiency.