0
Your cart

Your cart is empty

Browse All Departments
Price
  • R100 - R250 (5)
  • R250 - R500 (6)
  • R500+ (1,031)
  • -
Status
Format
Author / Contributor
Publisher

Books > Professional & Technical > Industrial chemistry & manufacturing technologies > Other manufacturing technologies > General

Systems Architecting - Methods and Examples (Paperback): Howard Eisner Systems Architecting - Methods and Examples (Paperback)
Howard Eisner
R1,576 Discovery Miles 15 760 Ships in 10 - 15 working days

This book provides a new approach to systems architecting not previously available. The book provides a compact innovative procedure for architecting any type of system. Systems Architecting: Methods and Examples describes a method of system architecting that is believed to be a substantial improvement over "methods" previously covered in other systems architecting books. Incorporates analytic procedure (decision analysis) Defines and evaluates alternative architectures Improves upon existing architecting methods Considers cost-effectiveness of alternatives Provides for competitive analysis and its advantages Shows alternatives on one simple and easily understood page With the book's relatively straightforward approach, it shows how to architect systems in a way that both developers and clients/customers can readily understand. It uses one of the essential principles suggested by Rechtin and Maier, namely, Simplify, Simplify, Simplify. Systems engineers as well as students taking systems engineering courses will find this book of interest.

Introduction to Sustainability Analytics (Hardcover): Raghavan (Ram) Ramanan Introduction to Sustainability Analytics (Hardcover)
Raghavan (Ram) Ramanan
R4,077 Discovery Miles 40 770 Ships in 10 - 15 working days

The roles of corporate and public stewards and the nature of their social contract with society have been changing over the past two centuries, and those changes have accelerated in recent decades. Moreover, with increasing focus on sustainability factors from the marketplace (regulators, investors, financiers, and consumers), corporate sustainability disclosure is shifting from voluntary to vital. Corporate and public stewards are now responsible for their performance and services from cradle-to-grave: they must properly manage corporate social responsibility and integrate it into their global strategies, rather than consider it as merely a moral obligation or a risk/reputation management exercise. Sustainability analytics, the critical link between sustainability and business strategy, helps professionals track, trend, and transform sustainability information into actionable insights across the value chain and life cycle, to enhance their sustainability performance and its disclosure. This book, Introduction to Sustainability Analytics, provides corporate and public stewards with a comprehensive understanding of how to determine which sustainability metrics are material to them and relevant to their business, and how to incorporate them into corporate strategy, resource allocation, and prioritization. Focusing on practical decision-making needs, it explains how to value and prioritize initiatives, and how to best allocate necessary resources through several real case studies and practical examples. Features: Examines pressing issues such as climate change, water scarcity, and environmental justice Explains how to develop a business case and global strategy for social responsibility Includes both corporate and public policy perspectives on sustainability economics Covers emerging regulations on sustainability disclosure and responsible investing

Matchbox Toys: The Universal Years, 1982-1992 (Paperback, 2 Revised Edition): Charlie Mack Matchbox Toys: The Universal Years, 1982-1992 (Paperback, 2 Revised Edition)
Charlie Mack
R563 R513 Discovery Miles 5 130 Save R50 (9%) Ships in 10 - 15 working days

In 1982, ownership of Matchbox die cast toys, the most popular metal vehicles in the world, passed from Lesney to Universal. The toys produced under Universal's ownership are documented in this thorough text. It includes the vehicles and a wide variety of other toys manufactured under the Matchbox logo, including infants' educational toys, dolls, and puzzles. This is the third in a series (preceded by Lesney's Matchbox Toys: The Superfast years, 1969-1982 and Lesney's Matchbox toys, Regular Wheel Years, 1947-1969, published by Schiffer Publishing) of marvelous Matchbox books by Charlie Mack. In this revised edition, he has gathered fine color photographs of all the vehicles, their variations, and the other toys produced by Universal. Additional materials include lists of places of interest for the collector to visit and mail order sources.

Service Parts Management - Demand Forecasting and Inventory Control (Paperback, 2011 ed.): Nezih Altay, Lewis A. Litteral Service Parts Management - Demand Forecasting and Inventory Control (Paperback, 2011 ed.)
Nezih Altay, Lewis A. Litteral
R4,020 Discovery Miles 40 200 Ships in 18 - 22 working days

With the pressure of time-based competition increasing, and customers demanding faster service, availability of service parts becomes a critical component of manufacturing and servicing operations. Service Parts Management first focuses on intermittent demand forecasting and then on the management of service parts inventories. It guides researchers and practitioners in finding better management solutions to their problems and is both an excellent reference for key concepts and a leading resource for further research. Demand forecasting techniques are presented for parametric and nonparametric approaches, and multi echelon cases and inventory pooling are also considered. Inventory control is examined in the continuous and periodic review cases, while the following are all examined in the context of forecasting: * error measures, * distributional assumptions, and * decision trees. Service Parts Management provides the reader with an overview and a detailed treatment of the current state of the research available on the forecasting and inventory management of items with intermittent demand. It is a comprehensive review of service parts management and provides a starting point for researchers, postgraduate students, and anyone interested in forecasting or managing inventory.

Breaking the Cost Barrier - A Proven Approach to Managing & Implementing Lean Mfg (Hardcover): Stephen A. Ruffa, Michael J.... Breaking the Cost Barrier - A Proven Approach to Managing & Implementing Lean Mfg (Hardcover)
Stephen A. Ruffa, Michael J. Perozziello
R2,936 Discovery Miles 29 360 Ships in 18 - 22 working days

"Success is often the culmination of a series of lesser known accomplishments." -Stephen A. Ruffa and Michael J. Perozziello

In the Muroc, California desert over fifty years ago, a team of contractors and government engineers along with a daring young test pilot named Chuck Yeager achieved the seemingly impossible and broke the sound barrier. It was a brilliant, selfless team effort; one that opened the doors for limitless advances in aviation.

Yet, once again, this industry is faced with an apparently insurmountable barrier; not one of performance, but of cost. To break this barrier, a team of manufacturing professionals led by the Department of Defense's Stephen Ruffa-was given unprecedented access by the giants of military and commercial aircraft engines and avionics production. Their mission? Go beyond the age old focus on flying farther, faster, and higher to discover how to effectively and permanently slash the cost of producing aircraft to allow this industry to continue its rapid pace of advancement.

The results of their study set the stage for a new approach that will again change the face of this industry. These findings lauded by leaders across the industry and comprehensively explored in Breaking the Cost Barrier prove that production variation, as opposed to more common targets like labor utilization and inventory levels, is the chief cause of escalating production costs.

More importantly, they reveal how companies can control spiraling production costs by first controlling the variability that has for too long been considered a necessary evil in manufacturing circles.

While much has been written about what "lean production" techniques are, Breaking the Cost Barrier is the first book to explain how to effectively put lean techniques into place. It presents the big picture on how you can understand and adopt the industry proven techniques used in the lean production environment and coordinate the best into one powerhouse variation management program. Case studies and examples showcase how these techniques can be applied to control production variability across industries and requirements.

Breaking the Cost Barrier provides far more than just another plug-and-play technique for increasing efficiency. Instead, it tells the step-by-step story of how one team of professionals, guided by the belief that an answer was closer than anyone realized, broke the code on production variability problems and introduced exciting, profitable, and easily adaptable variation management methods to one of the world's most important and noteworthy industries.

THE NATIONAL ASSOCIATION OF MANUFACTURERS is the nation's largest broad-based industrial trade association. The NAM is headquartered in Washington, D.C., and has regional offices across the country. For more information on the NAM, call David W. Walker, Vice President, Marketing and Member Services, at (202) 637-3186.

The dramatic account of how a team of aerospace professionals attacked production variation to slash costs by 25%

Variation Management the identification and control of variation in production processes-is critical to today's cost-conscious aerospace industry. Now, the story of how its underlying framework was discovered by a team of professionals in a cooperative effort with a range of organizations, from McDonnell Douglas and Pratt & Whitney to Westinghouse and even the U.S. government, is chronicled in the innovative and technique-packed Breaking the Cost Barrier.

This fast-paced, highly entertaining book gives you a behind-the-scenes look at how you can design and implement a system to successfully control production variability and leverage the power of that system for your own organization. It describes what many of the components of a variability control system are and what goals they should achieve, then demonstrates from the inside out why each comprises an important part in the puzzle.

Engineering Strategies for Regenerative Medicine (Paperback): Tiago G. Fernandes, Maria Margarida Diogo, Joaquim M.S. Cabral Engineering Strategies for Regenerative Medicine (Paperback)
Tiago G. Fernandes, Maria Margarida Diogo, Joaquim M.S. Cabral
R3,481 Discovery Miles 34 810 Ships in 10 - 15 working days

Engineering Strategies for Regenerative Medicine considers how engineering strategies can be applied to accelerate advances in regenerative medicine. The book provides relevant and up-to-date content on key topics, including the interdisciplinary integration of different aspects of stem cell biology and technology, diverse technologies, and their applications. By providing massive amounts of data on each individual, recent scientific advances are rapidly accelerating medicine. Cellular, molecular and genetic parameters from biological samples combined with clinical information can now provide valuable data to scientists, clinicians and ultimately patients, leading to the development of precision medicine. Equally noteworthy are the contributions of stem cell biology, bioengineering and tissue engineering that unravel the mechanisms of disease, regeneration and development.

Hoshin Kanri - Policy Deployment For Successful TQM (Paperback): Yoji Akao Hoshin Kanri - Policy Deployment For Successful TQM (Paperback)
Yoji Akao
R1,787 Discovery Miles 17 870 Ships in 10 - 15 working days

For Florida Power and Light, Hewlett-Packard, and Texas Instruments, policy deployment has created a critical bridge between corporate goals and their company-wide deployment. Hoshin Kanri offers top and middle managers a guide to customizing a policy deployment program especially suited to their company. This book is a compilation of examples of policy deployment and demonstrates how company vision is converted into individual responsibility. It contains practical guidelines, 150 charts and diagrams, and five case studies that illustrate the procedures of Hoshin Kanri. The six steps to advanced process planning are reviewed and include: a five-year vision; one-year plan; deployment to departments; execution; monthly audit; and annual audit. The practice of Hoshin Kanri will enable you to: Align all departmental and individual project goals to corporate goals and eliminate duplication of effort. Communicate to every employee his or her role in achieving the company vision. Closely monitor performance using carefully devised measures of progress. Learn how Hoshin Kanri can increase your company's responsiveness to social, economic, and technical changes through flexible strategic management. (Originally published by the Japanese Standards Association)

Parallel Robotic Machine Tools (Paperback, 2010 ed.): Dan Zhang Parallel Robotic Machine Tools (Paperback, 2010 ed.)
Dan Zhang
R2,879 Discovery Miles 28 790 Ships in 18 - 22 working days

Research and development of various parallel mechanism applications in engineering are now being performed more and more actively in every industrial field. Parallel robot based machine tools development is considered a key technology of robot applications in manufacturing industries. The material covered here describes the basic theory, approaches, and algorithms in the field of parallel robot based machine tools. In addition families of new alternative mechanical architectures which can be used for machine tools with parallel architecture are introduced. Given equal importance is the design of mechanism systems such as kinematic analysis, stiffness analysis, kinetostatic modeling, and optimization.

Machining of Hard Materials (Paperback, 2011 ed.): J. Paulo Davim Machining of Hard Materials (Paperback, 2011 ed.)
J. Paulo Davim
R2,634 Discovery Miles 26 340 Ships in 18 - 22 working days

Hard machining is a relatively recent technology that can be defined as a machining operation, using tools with geometrically defined cutting edges, of a work piece that has hardness values typically in the 45-70HRc range. This operation always presents the challenge of selecting a cutting tool insert that facilitates high-precision machining of the component, but it presents several advantages when compared with the traditional methodology based in finish grinding operations after heat treatment of work pieces. Machining of Hard Materials aims to provide the reader with the fundamentals and recent advances in the field of hard machining of materials. All the chapters are written by international experts in this important field of research. They cover topics such as: * advanced cutting tools for the machining of hard materials; * the mechanics of cutting and chip formation; * surface integrity; * modelling and simulation; and * computational methods and optimization. Machining of Hard Materials can serve as a useful reference for academics, manufacturing and materials researchers, manufacturing and mechanical engineers, and professionals in machining and related industries. It can also be used as a text for advanced undergraduate or postgraduate students studying mechanical engineering, manufacturing, or materials.

The Monetary Value of Time - Why Traditional Accounting Systems Make Customers Wait (Hardcover): Joyce I. Warnacut The Monetary Value of Time - Why Traditional Accounting Systems Make Customers Wait (Hardcover)
Joyce I. Warnacut
R1,129 Discovery Miles 11 290 Ships in 10 - 15 working days

Although there are numerous books on alternative accounting methods, such as Lean accounting, none focus on the impact of time and how accounting practices can be modified to acknowledge the power of time. This book addresses this need. The Monetary Value of Time: Why Traditional Accounting Systems Make Customers Wait presents a framework for assessing the value of time in terms of organizational strategy and competitive advantage. The framework presented will enable organizations to develop consistent measures and ensure that their cost accounting system isn't motivating behaviors that add to lead time and make customers wait. The framework outlined in this book is relevant to the managerial and cost accounting practices in today's manufacturing environment, which is increasingly moving away from mass production to custom manufacturing. The framework is supported by high-level metrics, which are reinforced by operational metrics. This is supported by accounting data that recognize the value of time. Pricing models that incorporate the concept of time are presented. The book provides many examples of how the use of standard costing and traditional accounting practices in a high-mix/low-volume production environment can produce contradictory or even inaccurate results that form the basis for poor decisions that may actually move your organization farther from its objectives. The book arms readers with options for overcoming traditional barriers by applying direct costs at an item level, while applying overheads at a macro or value stream level. For example, while GAAP requires overhead application for inventory valuation, a common misconception is that overhead must be applied at an item level. In fact, overhead can be absorbed by one journal entry. Demonstrating the linkages between time-based accounting data and meaningful business metrics that drive bottom line results, the book presents methods and metrics that have been successfully applied by the author in manufacturing environments.

Dispersed Manufacturing Networks - Challenges for Research and Practice (Hardcover, 2009 ed.): Rob Dekkers Dispersed Manufacturing Networks - Challenges for Research and Practice (Hardcover, 2009 ed.)
Rob Dekkers
R4,150 Discovery Miles 41 500 Ships in 18 - 22 working days

Dispersed Manufacturing Networks provides new perspectives of dispersed manufacturing systems from three points of view. The first is that offered by complex systems theory, particularly on how agents in these industrial networks interact and how that provides possibility for coordination. The book also elaborates on issues of coordination and planning, as well as examining new solutions and challenges for logistics problems and collaboration in engineering networks within the internationalisation perspective.

The impact of globalization is discussed for both managerial decision-making and operational performance of supply chains. A strong emphasis is placed on the need for continuous decision-making with recognition of the fact that networks of loosely connected agents require different approaches.

Both researchers and professionals will welcome Dispersed Manufacturing Networks. It is an informative guide for those researching and working across a range of fields.

Wavelets - Theory and Applications for Manufacturing (Paperback, 2011 ed.): Robert X. Gao, Ruqiang Yan Wavelets - Theory and Applications for Manufacturing (Paperback, 2011 ed.)
Robert X. Gao, Ruqiang Yan
R4,691 Discovery Miles 46 910 Ships in 18 - 22 working days

Wavelets: Theory and Applications for Manufacturing presents a systematic description of the fundamentals of wavelet transform and its applications. Given the widespread utilization of rotating machines in modern manufacturing and the increasing need for condition-based, as opposed to fix-interval, intelligent maintenance to minimize machine down time and ensure reliable production, it is of critical importance to advance the science base of signal processing in manufacturing. This volume also deals with condition monitoring and health diagnosis of rotating machine components and systems, such as bearings, spindles, and gearboxes, while also: -Providing a comprehensive survey on wavelets specifically related to problems encountered in manufacturing -Discussing the integration of wavelet transforms with other soft computing techniques such as fuzzy logic, for machine defect and severity classification -Showing how to custom design wavelets for improved performance in signal analysis Focusing on wavelet transform as a tool specifically applied and designed for applications in manufacturing, Wavelets: Theory and Applications for Manufacturing presents material appropriate for both academic researchers and practicing engineers working in the field of manufacturing.

Surface Integrity in Machining (Paperback, 2010 ed.): J. Paulo Davim Surface Integrity in Machining (Paperback, 2010 ed.)
J. Paulo Davim
R2,653 Discovery Miles 26 530 Ships in 18 - 22 working days

"Surface Integrity in Machining" describes the fundamentals and recent advances in the study of surface integrity in machining processes. "Surface Integrity in Machining" gathers together research from international experts in the field. Topics covered include: the definition of surface integrity and its importance in functional performance; surface topography characterization and evaluation; microstructure modification and the mechanical properties of subsurface layers; residual stresses; surface integrity characterization methods; and surface integrity aspects in machining processes. A useful reference for researchers in tribology and materials, mechanical and materials engineers, and machining professionals, "Surface Integrity in Machining" can be also used as a textbook by advanced undergraduate and postgraduate students.

Principles of Package Development (Paperback, Softcover reprint of the original 1st ed. 1985): Roger C. Griffin Principles of Package Development (Paperback, Softcover reprint of the original 1st ed. 1985)
Roger C. Griffin
R1,434 Discovery Miles 14 340 Ships in 18 - 22 working days

Since the first edition of "Principles of Packaging Development" was published, the packaging industry has undergone many profound changes. These have included the virtual elimination of cellophane and its replacement with oriented polypropylene as a carton overwrap, fluid milk in blow-molded HDPE bottles, PET beverage bottles, cookie bags and cartons lined with polyolefin coextrusions instead of waxed glassine, and bread in reclosable polyolefin and coextruded film bags. New phrases have also worked their way into the lexicon of the practic ing packaging technologist, such as "child resistance" and "tamper evident. " This most popular text on packaging demanded updating. How these phrases and ideas have affected the industry in the 1980s and how they will probably alter its course in the future are treated. New concepts of packaging system planning and forecasting tech niques are intruding into package management, and new chapters will introduce them to the reader. The years have added a certain degree of maturity to the packaging industry. Not only have the original authors broadened their per spectives and changed professional responsibilities, we have also in cluded a third co-author, Dr. Aaron L. Brody, whose experience in the industry, academic background, and erudite insights into the very na ture of packaging have added an unparalled degree of depth to this book. We would like to thank David L."

Handbook Of Electronics Packaging Design and Engineering (Paperback, Softcover reprint of the original 1st ed. 1982): Bernard... Handbook Of Electronics Packaging Design and Engineering (Paperback, Softcover reprint of the original 1st ed. 1982)
Bernard S. Matisoff
R1,459 Discovery Miles 14 590 Ships in 18 - 22 working days

The Handbook of Electronics Packaging Design and Engineering has been writ ten as a reference source for use in the packaging design of electronics equip ment. It is designed to provide a single convenient source for the solution of re curring design problems. The primary consideration of any design is that the end product meet or exceed the applicable product specifications. The judicious use of uniform design practices will realize the following economies and equipment improvements: * Economics of design. Uniform design practices will result in less engineering and design times and lower costs. They will also reduce the number of changes that may be required due to poor reliability, maintainability, or producibility. * Improved design. Better designs with increased reliability, maintainability, and producibility will result from the use of uniform design practices. * Production economies. Uniform designs employing standard available tools, materials, and parts will result in the cost control of manufacturing. The Handbook is intended primarily for the serious student of electronics packaging and for those engineers and designers actively engaged in this vital and interesting profession. It attempts to present electronics packaging as it is today. It can be used as a training text for instructional purposes and as a reference source for the practicing designer and engineer.

Baldrige Award Winning Quality - How to Interpret the Baldrige Criteria for Performance Excellence (Paperback, 18th edition):... Baldrige Award Winning Quality - How to Interpret the Baldrige Criteria for Performance Excellence (Paperback, 18th edition)
Mark Graham Brown
R1,846 Discovery Miles 18 460 Ships in 10 - 15 working days

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet comprehensive resource, for understanding the most current criteria for this prestigious business performance award. The definitive resource for helping companies achieve world-class results, Baldrige Award Winning Quality - 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. From understanding the scoring system to preparing for a site visit, it guides you through all stages in the process. Reflecting the new criteria (2013-2014) that address education and healthcare, this edition outlines a comprehensive plan that is suitable for any company in any industry. Offering detailed explanations of each of the 17 "Examination Items" and the 36 "Areas to Address" that compose the seven major categories, the book reveals exactly what examiners look for in each area and suggests what you need to include. It also discusses: Criteria of leadership and the role of senior management in the award process Importance of a long- and short-term strategic plan Where and how to satisfy the requirements for demonstrating effective "process" and "results" Lists of state award programs based on the Baldrige criteria Core values and themes that underlie the award How to weigh the importance of the 36 "Areas to Address" The significance of the Baldrige scoring scale, and its role in achieving performance excellence The book devotes a chapter to supplying a clear and concise explanation on how to prepare for a site visit from the board of examiners. It details each facet of the site visit, including its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. Complete with rules for preparing graphics and charts, the book includes helpful tips to help you avoid common mistakes when completing the application.

Electronics Packaging Forum - Volume Two (Paperback, Softcover reprint of the original 1st ed. 1991): James E. Morris Electronics Packaging Forum - Volume Two (Paperback, Softcover reprint of the original 1st ed. 1991)
James E. Morris
R1,450 Discovery Miles 14 500 Ships in 18 - 22 working days

Each May, the Continuing Education Division of the T.J.Watson School of Engineering, Applied Science and Technology at the State University of New York at Binghamton sponsors an Annual Symposium in Electronics Packaging in cooperation with local professional societies (IEEE, ASME, SME, IEPS) and UnlPEG (the University-Industry Partnership for Economic Growth.) Each volume of this Electronics Packaging Forum series is based on the the preceding Symposium, with Volume Two based on the 1990 presentations. The Preface to Volume One included a brief definition of the broad scope of the electronics packaging field with some comments on why it has recently assumed such a more prominent priority for research and development. Those remarks will not be repeated here; at this point it is assumed that the reader is a professional in the packaging field, or possibly a student of one of the many academic disciplines which contribute to it. It is worthwhile repeating the series objectives, however, so the reader will be clear as to what might be expected by way of content and level of each chapter.

Thermal Stress and Strain in Microelectronics Packaging (Paperback, Softcover reprint of the original 1st ed. 1993): John Lau Thermal Stress and Strain in Microelectronics Packaging (Paperback, Softcover reprint of the original 1st ed. 1993)
John Lau
R4,166 Discovery Miles 41 660 Ships in 18 - 22 working days

Microelectronics packaging and interconnection have experienced exciting growth stimulated by the recognition that systems, not just silicon, provide the solution to evolving applications. In order to have a high density/ performance/yield/quality/reliability, low cost, and light weight system, a more precise understanding of the system behavior is required. Mechanical and thermal phenomena are among the least understood and most complex of the many phenomena encountered in microelectronics packaging systems and are found on the critical path of neatly every design and process in the electronics industry. The last decade has witnessed an explosive growth in the research and development efforts devoted to determining the mechanical and thermal behaviors of microelectronics packaging. With the advance of very large scale integration technologies, thousands to tens of thousands of devices can be fabricated on a silicon chip. At the same time, demands to further reduce packaging signal delay and increase packaging density between communicat ing circuits have led to the use of very high power dissipation single-chip modules and multi-chip modules. The result of these developments has been a rapid growth in module level heat flux within the personal, workstation, midrange, mainframe, and super computers. Thus, thermal (temperature, stress, and strain) management is vital for microelectronics packaging designs and analyses. How to determine the temperature distribution in the elec tronics components and systems is outside the scope of this book, which focuses on the determination of stress and strain distributions in the electronics packaging."

Gemba Walks for Service Excellence - The Step-by-Step Guide for Identifying Service Delighters (Paperback): Robert Petruska Gemba Walks for Service Excellence - The Step-by-Step Guide for Identifying Service Delighters (Paperback)
Robert Petruska
R1,256 Discovery Miles 12 560 Ships in 9 - 17 working days

Your customers have become increasingly sophisticated and more connected than ever-broadcasting real-time feedback to a cloud of followers who are watching your every move. As savvy customers continue to demand more for less, organizations that choose to rest on their laurels will quickly see their market share evaporate. Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks-visiting the areas where the service provider interacts directly with the customer-to identify new service delighters and make a lasting positive impression on customers.Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish. Presented in an easy-to-follow format that anyone in the service industry can enjoy, this workbook: Shares proven techniques used in Lean manufacturing that can easily be applied to the service industry Guides new employees and veterans alike through a journey filled with real-life stories that inspire confidence Contains hands-on exercises that allow you to immediately apply the ideas to your own work Includes downloadable resources with innovative "placemats" designed to provide stepping stones on a development path for your team to achieve a competitive advantage Filled with real-world examples and stories of service excellence, the book will help you develop the counterintuitive thinking needed to discover new sources of customer delight. Designed to be used with your entire team, this workbook will guide your organization, step by step, through a plan for assessing, prioritizing, and implementing innovative ideas that will lead to unprecedented levels of service excellence.

Lean in a High-Variability Business - A Graphic Novel about Lean and People at Zingerman's Mail Order (Paperback): Eduardo... Lean in a High-Variability Business - A Graphic Novel about Lean and People at Zingerman's Mail Order (Paperback)
Eduardo Lander, Jeffrey K. Liker, Thomas E. Root
R1,024 Discovery Miles 10 240 Ships in 10 - 15 working days

Applies Lean concepts to a high-variety, low-volume service business, which are more prevalent than high volume manufacturing companies. Illustrates all the Lean concepts in a real-world example that approached Lean management in the intended way-to support and develop people to continually improve processes in a respectful environment. Illustrates an effective organic change management process that grows the new culture rather than trying to force tools mechanistically on employees and assiociates. The vibrant graphic novel format visually brings the story to life. Co-Written by best-selling author Jeffrey Liker -- the world's expert on the Toyota Way.

Industrial Automation and Robotics - Techniques and Applications (Hardcover): Kaushik Kumar, B Sridhar Babu Industrial Automation and Robotics - Techniques and Applications (Hardcover)
Kaushik Kumar, B Sridhar Babu
R4,405 Discovery Miles 44 050 Ships in 9 - 17 working days

This book discusses the radical technological changes occurring due to Industry 4.0, with a focus on offering a better understanding of the Fourth Industrial Revolution. It also presents a detailed analysis of interdisciplinary knowledge, numerical modeling and simulation, and the application of cyber-physical systems, where information technology and physical devices create synergic systems leading to unprecedented efficiency. The book focuses on industrial applications of automation and robotics. It covers recent developments and trends occurring in both computer-aided manufacturing techniques, as well as computer-aided assembly techniques. Robots using embedded systems and artificial intelligence applications are also covered. Industrial Automation and Robotics: Techniques and Applications offers theoretical results, practical solutions, and guidelines that are valuable for both researchers and those working in the area of engineering.

Transition Engineering - Building a Sustainable Future (Hardcover): Susan Krumdieck Transition Engineering - Building a Sustainable Future (Hardcover)
Susan Krumdieck
R3,654 Discovery Miles 36 540 Ships in 10 - 15 working days

Transition Engineering: Building a Sustainable Future examines new strategies emerging in response to the mega-issues of global climate change, decline in world oil supply, scarcity of key industrial minerals, and local environmental constraints. These issues pose challenges for organizations, businesses, and communities, and engineers will need to begin developing ideas and projects to implement the transition of engineered systems. This work presents a methodology for shifting away from unsustainable activities. Teaching the Transition Engineering approach and methodology is the focus of the text, and the concept is presented in a way that engineers can begin applying it in their work.

Discrete Mathematical Structures - A Succinct Foundation (Hardcover): Hemen Dutta, B V Senthil Kumar Discrete Mathematical Structures - A Succinct Foundation (Hardcover)
Hemen Dutta, B V Senthil Kumar
R4,786 Discovery Miles 47 860 Ships in 10 - 15 working days

This book contains fundamental concepts on discrete mathematical structures in an easy to understand style so that the reader can grasp the contents and explanation easily. The concepts of discrete mathematical structures have application to computer science, engineering and information technology including in coding techniques, switching circuits, pointers and linked allocation, error corrections, as well as in data networking, Chemistry, Biology and many other scientific areas. The book is for undergraduate and graduate levels learners and educators associated with various courses and progammes in Mathematics, Computer Science, Engineering and Information Technology. The book should serve as a text and reference guide to many undergraduate and graduate programmes offered by many institutions including colleges and universities. Readers will find solved examples and end of chapter exercises to enhance reader comprehension. Features Offers comprehensive coverage of basic ideas of Logic, Mathematical Induction, Graph Theory, Algebraic Structures and Lattices and Boolean Algebra Provides end of chapter solved examples and practice problems Delivers materials on valid arguments and rules of inference with illustrations Focuses on algebraic structures to enable the reader to work with discrete structures

Made-to-Order Lean - Excelling in a High-Mix, Low-Volume Environment (Paperback): Greg Lane Made-to-Order Lean - Excelling in a High-Mix, Low-Volume Environment (Paperback)
Greg Lane
R1,668 R1,509 Discovery Miles 15 090 Save R159 (10%) Ships in 10 - 15 working days

Toyota Production System methods have rendered remarkable results in high-volume manufacturing plants, but they have not been fully understood and correctly applied in high-mix, low-volume environments. While lean principles do apply, the implementation methods and tools must be adapted and alternate methods embraced in a low-volume environment. This volume is specifically geared for manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for job shops that build only to order. The primary focus is eliminating non-value-added activities and instituting improvements on the most repetitive jobs, a strategy that gives you more time to produce your low-volume work or one-offs. About the author: Greg Lane is a faculty member of the Lean Enterprise Institute and an advisor to the Instituto de Lean Management in Spain. During his time with Toyota, he was one of a handful of candidates selected for a one-year training program conducted by the company's masters. He became certified as a Toyota Production System (TPS) Key Person and continued his work with Toyota, training others in TPS. He has been highly active in working on implementing lean around the world, supporting large and small companies alike. In 1998, he began to focus his lean endeavors on meeting the specific needs of high-mix, low-volume enterprises. During his time as an independent consultant, Greg purchased and operated his own manufacturing company, which specialized in fast turnaround on high-mix, low-volume parts. Greg used TPS to grow the business and nearly double its sales. Greg and his associates have experience not only at adapting the methods contained in this book, but also in applying other tools that are too numerous to detail here. They can be reached for further support with your lean transformation via email: [email protected]

The Myths and Truths of Lean Transformations - How to Successfully Make the Transition from Theory to Effective Deployment... The Myths and Truths of Lean Transformations - How to Successfully Make the Transition from Theory to Effective Deployment (Paperback)
Raymond Kelly
R1,123 Discovery Miles 11 230 Ships in 10 - 15 working days

This book is a crucial resource for Lean practitioners (experienced or not) who are seeking: insight on how to gain more from their Lean efforts, how to overcome resistance to change (that is, to effectively convey 'What's in it for me?' to their business associates), and to understand how other companies have overcome the barriers to implementing Lean and incorporated it as the common-sense approach to continuous improvement. The author shares his specific experiences with Lean transformations-some successes and some failures. His insightful perspective shows readers how the understanding of Lean progresses from theory to common sense to common practice. The Lean initiative is not merely a transformation of skills, but the development of a robust continuous-improvement culture. The book includes more than 60 case-in-point examples, across a diversified range of industries, based on the author's hands-on experience with many multinational corporations. These case-in-point examples show transformations that have resulted in $200+ million verified annualized savings for a diversified array of industries. The author details his journey from industry Lean practitioner to a consultant in a top-tier consultancy firm to developing his own consulting practice.

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Creativity in Computing and DataFlow…
Suyel Namasudra, Veljko Milutinovic Hardcover R4,204 Discovery Miles 42 040
Riemannian Computing in Computer Vision
Pavan K Turaga, Anuj Srivastava Hardcover R4,800 Discovery Miles 48 000
Keto Lifestyle: Simple
Hendrik Marais Paperback R400 R357 Discovery Miles 3 570
Psychological Statistics - The Basics
Thomas J. Faulkenberry Paperback R648 Discovery Miles 6 480
Handbook of Pediatric Brain Imaging…
Hao Huang, Timothy Roberts Paperback R3,531 Discovery Miles 35 310
Human Emotion Recognition from Face…
Paramartha Dutta, Asit Barman Hardcover R4,716 Discovery Miles 47 160
Getting Rid of Cybersickness - In…
Andras Kemeny, Jean-Remy Chardonnet, … Hardcover R2,200 Discovery Miles 22 000
Computer Vision - ECCV 2018 - 15th…
Vittorio Ferrari, Martial Hebert, … Paperback R2,812 Discovery Miles 28 120
Starry Messenger - Cosmic Perspectives…
Neil De Grasse Tyson Paperback R330 R295 Discovery Miles 2 950
Research Anthology on Agile Software…
Information R Management Association Hardcover R14,534 Discovery Miles 145 340

 

Partners