Is knowledge powerful? Do leaders and those aspiring really understand the importance and power of organizational knowledge? Can knowing accelerate one's career journey, while not knowing disrupt success? Will leaders and organizations achieve their full potential and mission without leveraging organizational knowledge? This book is for leaders, aspiring leaders, professionals, students, performance improvement practitioners, and strategists regardless of industry. It provides a quick, clear, and concise guide for readers to understand organizational knowledge, create knowledge transfer plans, and leverage knowledge to lead from the front. Without knowledge, leaders and their organizations will eventually operationally perish. In this book, leaders will learn the power of the following: * Strategic knowledge * Knowledge related to organizational governance and structure * Creating knowledge plans and capturing and sharing knowledge * Leveraging organizational knowledge in integrating organizations and building teams * Knowledge in leadership decision making

Is knowledge powerful? Do leaders and those aspiring really understand the importance and power of organizational knowledge? Can knowing accelerate one's career journey, while not knowing disrupt success? Will leaders and organizations achieve their full potential and mission without leveraging organizational knowledge? This book is for leaders, aspiring leaders, professionals, students, performance improvement practitioners, and strategists regardless of industry. It provides a quick, clear, and concise guide for readers to understand organizational knowledge, create knowledge transfer plans, and leverage knowledge to lead from the front. Without knowledge, leaders and their organizations will eventually operationally perish. In this book, leaders will learn the power of the following: * Strategic knowledge * Knowledge related to organizational governance and structure * Creating knowledge plans and capturing and sharing knowledge * Leveraging organizational knowledge in integrating organizations and building teams * Knowledge in leadership decision making

Lean Manufacturing concepts are being applied to a variety of industries. These concepts ensure streamlined processes through a systematic analysis of wastes and elimination, while enhancing value. This book offers fundamentals, theoretical concepts, case studies, and examples, along with insights for lean integration in Industry 4.0. The book offers a comprehensive coverage of topics in Lean Manufacturing which includes lean elements and tools, performance measures, project selection, integration, along with other related strategies. It ensures a balance between theory and practice of Lean Manufacturing by including the implementation aspects of lean tools. The book will explore insights for Industry 4.0 related to lean concepts and provide details on how they relate. Illustrations and examples depicting OEE (Overall Equipment Effectiveness) analysis and value stream map analysis are included. The book also provides case studies on Lean Manufacturing covering value stream mapping, project selection, and performance measurement. Lean Manufacturing: Fundamentals, Tools, Approaches, and Industry 4.0 Integration can be used as a reference for academic researchers and industry practitioners. Undergraduate and postgraduate students can use it for a course on Lean Manufacturing. Doctoral students can also refer to it for advanced concepts, and industry practitioners can use it for practical insights.

In Leading Lean by Living Lean, Philip Holt details and explains what is probably the most important part of becoming a Lean Leader -- living and practicing what you preach. To do this you must believe in what you're doing, understand what it means and what you need to do, and do it every day. The author, through his engineering background, has fully embraced the Plan-Do-Check-Act (PDCA) model of Deming / Shewhart but has adapted David Bovis' Believe-Think-Feel-Act (BTFA) model to understand why logic and facts are very often not the principal players in the game of change. In this book, Holt author describes how you can take both the PDCA and BTFA models into account and has sectioned the book into three prime parts: 1. Head -- How you learn and understand the Lean principles and their application. 2. Hands -- How you practice Lean Leadership daily. 3. Heart -- How you internalize and believe in Lean Leadership. Through this book, you, the Lean practitioner, whether aspiring or experienced, will have everything that you need to "lead it," "do it," and "live it." The nature of this book is more "why to" than "how to" - the author knows that he cannot tell you how to lead, do, or live Lean; he can only explain why it is so important and share his knowledge, experiences, failures, and successes. This book isn't so much a self-help book as a self-reflection book and it can point you in the proper direction, but... the book won't change you; only you can change you! Essentially, with this book, the author wants those who think of Lean as a toolkit, who believe that Lean can be project managed, or who argue about Lean versus Six Sigma and misunderstand the fundamental depth of impact that true Lean Leadership has on an organization to be disabused of any or all of those notions. This book is aimed at those leaders who seek to experience the full transformative effects of Lean in their organizations and want to practice it at the principle level of deployment. Holt's aim is to help business leaders enhance who they are by changing what they do and the way that they do it

This book covers innovative breakthroughs in additive manufacturing processes used for biomedical engineering. More and more, 3D printing is selected over traditional manufacturing processes, especially for complex designs, because of the many advantages such as fewer restrictions, better production cost savings, higher quality control, and accuracy. Current challenges and opportunities regarding material, design, cost savings, and efficiency are covered along with an outline of the most recent fabrication methods used for converting biomaterials into integrated structures that can fit best in anatomy while still obtaining the necessary architecture, mechanical reliability, biocompatibility, and anti-bacterial characteristics needed. Additional chapters will also focus on selected areas of applications such as bionics, affordable prostheses, implants, medical devices, rapid tooling, and drug delivery. Additive Manufacturing Processes in Biomedical Engineering: Advanced Fabrication Methods and Rapid Tooling Techniques acts as a first-hand reference for commercial manufacturing organizations which are mimicking tissue organs by using additive manufacturing techniques. By capturing the current trends of today's manufacturing practices this book becomes a one-stop resource for manufacturing professionals, engineers in related disciplines, and academic researchers.

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts-including talent acquisition, development and retention strategies. For a coaching program to succeed in an organization, it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees), helping them to articulate their own problems, formulate their own solutions, develop their own action plans to solve problems, and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach, it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015), workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs-and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice-but instead are questioned about their own views-they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all, managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that, the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers.

Coaching is a necessary skill for managers. It is important as a fundamental part of an organization's talent efforts-including talent acquisition, development and retention strategies. For a coaching program to succeed in an organization, it should be recognized as a useful approach throughout the organization and become part of the fabric of the corporate culture. Performance Coaching for Managers provides an important tool for organizations to use to train their managers on coaching. This book differs significantly from other books in the coaching market. Many books on coaching cast coaches as facilitators who question their clients (the coachees), helping them to articulate their own problems, formulate their own solutions, develop their own action plans to solve problems, and measure the success of efforts to implement those plans. That is called a nondirective approach. But this book adopts a directive approach by casting the coach as a manager who diagnoses the problems with worker job performance and offers specific advice on how to solve those problems. While there is nothing wrong with a nondirective approach, it does not always work well in job performance reviews in which the manager must inform the worker about gaps between what is needed (the desired) and what is performed (the actual). The significant difference between what is currently available in the market and what is offered in this book is the authors' collective experience of over 70 combined years of hands-on research and delivery experiences in the Human Resources Development field. According to the Harvard Business Review (2015), workers generally expect their immediate supervisors to give them honest feedback on how well they do their jobs-and specific advice on what to do if they are not performing in alignment with organizational expectations. When workers do not receive advice-but instead are questioned about their own views-they regard their managers as either incompetent or disingenuous. Effective managers should be able to offer direction to their employees. After all, managers are responsible for ensuring that their organizational units deliver the results needed by the organization. If they fail to do that, the organization does not achieve its strategic goals. This book gives managers direction in how to offer directive coaching to their workers.

This book is an implementation guide for creating a Lean Culture from the ground up while gaining buy-in from key stakeholders and being able to sustain the results. Everyone talks about implementing a Lean Culture, but only provides Lean Tools for the implementation. This book discusses implementing the entire system from three main aspects. It covers the people (structural and cultural), the operation system, and the tools. Also included is a full set of case studies to show real-life implementations as well. FEATURES: Discusses Leader Standard work for all employees Covers the escalation process for tiers and daily accountability Shows how to deal with a change of SOP's and standardization within an organization Presents exercises for Lean Tools Implementation Offers real-life case studies of implementing a Lean Culture while sustaining it Building a Sustainable Lean Culture: An Implementation Guide discusses Lean Leadership from a managerial standpoint and ensures the Lean journey succeeds through accountability, standardized work, and technological advances utilizing Lean Systems. Useful in manufacturing, services, IT, and healthcare, this book includes the implementation of empowering employees to want to build a Lean Culture.

With the boom of big data and machine learning and the subsequent need for parallel processing technologies, fork-join queues are more relevant now than ever before. In this book, new estimates of the average response time in fork-join queues are proposed, which form the basis for new research opportunities. Analysis of Fork-Join Systems: Network of Queues with Precedence Constraints explores numerical approaches to estimate the average response time of fork-join queueing networks and offers never before published simple expressions for the mean response time as conjectures. Extensive experiments are included to demonstrate the remarkable accuracy of the conjectures and algorithms used in the estimation of the average response time. Graduate students, professors, and researchers in the fields of operations research, management science, industrial engineering, computer science, and electrical engineering will find this book very useful. Students, as well as researchers in both academia and industry, will also find this book of great help when looking for results related to fork-join queues

This book introduces a powerful system that explains how to run a company with a focus on continuous improvement. The results are a satisfied customer base, evolving products and an increase in revenue and profits. These factors determine the success for any company because business transformation involves making fundamental changes in how business is conducted to cope with shifts in the market environment. This a comprehensive book for valuable guidance on framing strategy and overcoming challenges for successful and sustainable implementation of a lean production system, daily management system and lean accounting system in companies to empower the managers to serve their customers with timely delivery of quality products while maximizing profits and easing workloads. The main challenge is ensuring operations colleagues in different functions understand the link between their daily work and the profit and loss statement. In addition, it illustrates how finance personnel can assist the operations team and be a part of the transformation journey. This book is not meant to impart theoretical knowledge of the lean production system, daily management and lean accounting, as there are many books already available that focus on the methodology instead of the implementation. This book empowers people in each function of a company, irrespective of which level they work in the company, and shows them the way to operate on a daily basis to achieve the company's strategy while simultaneously fulfilling their career goals. The book lays out a brief history of the evolution of lean concepts with a focus on lean accounting. This book guides the successful implementation and sustenance of lean and kaizen tools and provides answers to the questions: Who should lead the lean and kaizen implementation in the company? Where should the lean and kaizen journey begin? Which lean and kaizen tools should be implemented first? How important is capacity for the company? How much current capacity is wasted and how much free capacity is available? Where exactly are the resources being wasted in the company? How can the company reduce waste to release capacity for more production? Why should the daily management system and lean accounting system be implemented simultaneously with the lean production system? Why must managers understand the monetary value of their daily activities? Is there an easy way of making a profit and loss statement that is understood at each level in the company? Why is one-day closing of accounts important and how can it be done?

This book introduces a powerful system that explains how to run a company with a focus on continuous improvement. The results are a satisfied customer base, evolving products and an increase in revenue and profits. These factors determine the success for any company because business transformation involves making fundamental changes in how business is conducted to cope with shifts in the market environment. This a comprehensive book for valuable guidance on framing strategy and overcoming challenges for successful and sustainable implementation of a lean production system, daily management system and lean accounting system in companies to empower the managers to serve their customers with timely delivery of quality products while maximizing profits and easing workloads. The main challenge is ensuring operations colleagues in different functions understand the link between their daily work and the profit and loss statement. In addition, it illustrates how finance personnel can assist the operations team and be a part of the transformation journey. This book is not meant to impart theoretical knowledge of the lean production system, daily management and lean accounting, as there are many books already available that focus on the methodology instead of the implementation. This book empowers people in each function of a company, irrespective of which level they work in the company, and shows them the way to operate on a daily basis to achieve the company's strategy while simultaneously fulfilling their career goals. The book lays out a brief history of the evolution of lean concepts with a focus on lean accounting. This book guides the successful implementation and sustenance of lean and kaizen tools and provides answers to the questions: Who should lead the lean and kaizen implementation in the company? Where should the lean and kaizen journey begin? Which lean and kaizen tools should be implemented first? How important is capacity for the company? How much current capacity is wasted and how much free capacity is available? Where exactly are the resources being wasted in the company? How can the company reduce waste to release capacity for more production? Why should the daily management system and lean accounting system be implemented simultaneously with the lean production system? Why must managers understand the monetary value of their daily activities? Is there an easy way of making a profit and loss statement that is understood at each level in the company? Why is one-day closing of accounts important and how can it be done?

This comprehensive reference work gives an overview of the industrial development and current state of industrialization and deindustrialization in Asia, specifically Southeast Asia and China. It introduces typologies of industrial policies and discusses the manufacturing sector and its evolving role in the region. Designing Integrated Industrial Policies examines the integration of SMEs in global value chains and provides macro-econometric and firm-based micro-econometric analyses of (de)industrialization. This book will be a very useful reference particularly as a how-to guide on industrial promotion and designing integrated industrial policies not only for economic growth and job creation but also for "inclusive" development. It presents country cases and illustrates useful tools for industrial policy simulation and for evidence-based policy making through these concrete examples.

Unique selling point: * Based on years of personal leadership and mentoring experience Core audience: * Emergency workers and business leaders are the primary market. Place in the market: * Will help people to navigate personal leadership issues in the post-COVID world

This text provides an in-depth overview of sustainability in machining processes, challenges during machining of difficult-to-cut materials and different ways of green machining in achieving sustainability. It discusses important topics including green and sustainable machining, dry machining, textured cutting coated tools for machining, solid lubricants-based machining, gas-cooled machining, cryogenic cooling for intelligent machining, artificial neural network for machining, big data based machining, and hybrid intelligent machining. This book- Covers advances in sustainable machining such as gas-cooled machining, near dry machining, and minimum quantity lubrication. Explores use of big data, machine learning and artificial intelligence for machining processes. Provides case studies and experimental design as well as results with analysis focusing on achieving sustainability. Discusses artificial intelligence and machine learning based machining processes. Cover the latest applications of sustainable manufacturing for a better understanding of the concepts. The text is primarily written for senior undergraduate, graduate students, and researchers in the fields of mechanical, manufacturing, industrial, production engineering and materials science.

Davanti Nella Gara, an Italian bicycle company, makes the best racing bikes in the world. But after decades of market dominance, competitors have brought the industry leader back to the Peloton. The company's second-generation owner longs for retirement, but a tired product lineup is pushing down profits and the firm's market value will never support his ride into the sunset. The flawed but beloved owner seeks out the counsel of an old friend and successful businessman, who steers him toward a fast and remarkable transformation, one fueled by a relentless focus on innovation excellence. An engaging business novel, Winning Innovation dives into the art and science of innovation; the thrills of the European bike-racing circuit; the vibrant landscape and cuisine of Italy; and a cast of intriguing characters who work to put Davanti on the road to sustained prosperity. The company's leader isn't afraid to learn and apply new ideas to reenergize his company, and finds he cares more about his employees than he could ever imagine. A young innovator struggles to see a product idea to fruition as well as rise into management - and he falls in love along the way. A newly promoted R&D director brings teamwork and transparency to product development and aligns the entire company around innovation. With the help of a seasoned and persistent change agent, in just a year, Davanti deploys a well-defined and -sequenced transformation - a complete and seamless process that can be replicated and scaled by most companies. The leader engages associates in pursuit of the right vision and strategy, candidly supporting them all as they unleash their creative sparks, work through personality conflicts, and take on real-world challenges faced by companies every day. They learn and apply traditional R&D principles in new ways (e.g., cost of delay, sprints, fail fast, late start) and successfully leverage emerging innovation and change-management principles (e.g., idea-creation events, knowledge management, workplace humility, visual management, lean project management). And an aligned, three-phase innovation process - from idea creation to technology development and product design - provides the innovation infrastructure the company needs for revenue creation and success beyond racing bikes. From a top-heavy organization dominated by power struggles and finger-pointing emerges a new Davanti Nella Gara - a flattened, innovative company with: Clear vision and endorsed goals and strategy Speed, responsiveness, and agility Widespread, successful creativity Collaboration and teamwork Superior risk management Respect for people Unquestionable ethics Changed leadership and associate behaviors Project management excellence Rapid problem-solving and experimentation Not just the story of an R&D transformation, Winning Innovation illustrates a companywide transformation of a magnitude that only superior R&D can make possible. It may well be the first book to chronologically introduce the principles for a complete innovation excellence transformation along with the parallel people transformation that is necessary for real change to occur. The end result for Davanti Nella Gara is a dominant new culture based on respect and humility, highly efficient processes that will deliver a wealth of innovations, sales, and profits for many years to come, and an owner who leaves a bright future for the people and company he's known and loved his entire life.

Presents reasons for the supply chain disruption from various perspective and includes case studies along with an historical perspective for guidance Explores how the supply chain will take shape post COVID-19 Discusses likely future scenarios of new and emerging supply chains Describes various MCDM tools used to make complex decisions by companies to stay ahead Offers domain experts' opinions and views to help in formulating real-time strategies

Davanti Nella Gara, an Italian bicycle company, makes the best racing bikes in the world. But after decades of market dominance, competitors have brought the industry leader back to the Peloton. The company's second-generation owner longs for retirement, but a tired product lineup is pushing down profits and the firm's market value will never support his ride into the sunset. The flawed but beloved owner seeks out the counsel of an old friend and successful businessman, who steers him toward a fast and remarkable transformation, one fueled by a relentless focus on innovation excellence. An engaging business novel, Winning Innovation dives into the art and science of innovation; the thrills of the European bike-racing circuit; the vibrant landscape and cuisine of Italy; and a cast of intriguing characters who work to put Davanti on the road to sustained prosperity. The company's leader isn't afraid to learn and apply new ideas to reenergize his company, and finds he cares more about his employees than he could ever imagine. A young innovator struggles to see a product idea to fruition as well as rise into management - and he falls in love along the way. A newly promoted R&D director brings teamwork and transparency to product development and aligns the entire company around innovation. With the help of a seasoned and persistent change agent, in just a year, Davanti deploys a well-defined and -sequenced transformation - a complete and seamless process that can be replicated and scaled by most companies. The leader engages associates in pursuit of the right vision and strategy, candidly supporting them all as they unleash their creative sparks, work through personality conflicts, and take on real-world challenges faced by companies every day. They learn and apply traditional R&D principles in new ways (e.g., cost of delay, sprints, fail fast, late start) and successfully leverage emerging innovation and change-management principles (e.g., idea-creation events, knowledge management, workplace humility, visual management, lean project management). And an aligned, three-phase innovation process - from idea creation to technology development and product design - provides the innovation infrastructure the company needs for revenue creation and success beyond racing bikes. From a top-heavy organization dominated by power struggles and finger-pointing emerges a new Davanti Nella Gara - a flattened, innovative company with: Clear vision and endorsed goals and strategy Speed, responsiveness, and agility Widespread, successful creativity Collaboration and teamwork Superior risk management Respect for people Unquestionable ethics Changed leadership and associate behaviors Project management excellence Rapid problem-solving and experimentation Not just the story of an R&D transformation, Winning Innovation illustrates a companywide transformation of a magnitude that only superior R&D can make possible. It may well be the first book to chronologically introduce the principles for a complete innovation excellence transformation along with the parallel people transformation that is necessary for real change to occur. The end result for Davanti Nella Gara is a dominant new culture based on respect and humility, highly efficient processes that will deliver a wealth of innovations, sales, and profits for many years to come, and an owner who leaves a bright future for the people and company he's known and loved his entire life.

This book explores how the circular economy influences product design in today's business and society. Drawing on contributions from a wide range of expert thinkers, this volume assesses the existing approaches, strategies and tools which facilitate socially and environmentally responsible production and consumption systems. It then goes on to highlight the ways in which the circular economy conceptual framework could be implemented effectively at both micro (product policy) and macro (sustainable consumption) levels in order to alter the industrial landscape and increase its interconnectedness with materials and scarce resources. Highlighting the pros and cons of transitioning to this new model, the book also cautions that it will only be made possible via significant behavior change at both industry and consumer levels. Sustainable Products in the Circular Economy will be of great interest to students and scholars of sustainable manufacturing, sustainable consumption, corporate social responsibility and business ethics. It will also be relevant to industry professionals whose work dovetails with these areas.

Explains concepts of Internet of Everything problems, research challenge goals, and vision in smart cities Based on the most recent innovations, and covering the major challenges in smart cities, between IoT and Big Data Examines security issues and challenges related to data-intensive advances in IoT Addresses the total information science challenges in Internet of Everything enabled technologies Covers the exploring and creating IoT environment related self-adaptive systems

This book guides process-industry professionals from the implementation of the basic foundations of Continuous Improvement (CI) through to an organization where CI is a "way of life" and a defining feature of the culture of the organization. The readers of this book are seeking solutions to such pressing issues as: * Eliminating accidents and near misses. * Reducing customer complaints. * Improving customer delivery performance. * Elimination of accidents and near misses. * Reducing customer complaints. * Improving customer delivery performance. * Introducing new products. * Improving staff productivity. * Removing costs to meet the budget. * Dealing with absence and poor morale. * Improving staff retention. This book provides them with guidance on how to address issues in these areas in a way that enables improvements to be realized quickly but not at the expense of a long-term goal of a sustainable Continuous Improvement culture. In addition, this book presents the implementation of CI as a cyclical journey with no endpoint. The stages are ordered in a sequence that enables the reader to get started in their area of the company and build up the elements without the need for an overall organizational strategy at the beginning. Continuous Improvement is a vast subject with many takes on principles, approaches, and tools. This book is about how all the fundamentals of these areas fit together and, as such, covers only some of them. However, within the bibliography, I have signposted the books that have guided me during my career and which go into the principles, approaches, and tools further.

This book guides process-industry professionals from the implementation of the basic foundations of Continuous Improvement (CI) through to an organization where CI is a "way of life" and a defining feature of the culture of the organization. The readers of this book are seeking solutions to such pressing issues as: * Eliminating accidents and near misses. * Reducing customer complaints. * Improving customer delivery performance. * Elimination of accidents and near misses. * Reducing customer complaints. * Improving customer delivery performance. * Introducing new products. * Improving staff productivity. * Removing costs to meet the budget. * Dealing with absence and poor morale. * Improving staff retention. This book provides them with guidance on how to address issues in these areas in a way that enables improvements to be realized quickly but not at the expense of a long-term goal of a sustainable Continuous Improvement culture. In addition, this book presents the implementation of CI as a cyclical journey with no endpoint. The stages are ordered in a sequence that enables the reader to get started in their area of the company and build up the elements without the need for an overall organizational strategy at the beginning. Continuous Improvement is a vast subject with many takes on principles, approaches, and tools. This book is about how all the fundamentals of these areas fit together and, as such, covers only some of them. However, within the bibliography, I have signposted the books that have guided me during my career and which go into the principles, approaches, and tools further.

This volume provides valuable insights into how organizations are changing and evolving and how human resource personnel, employers, and employees are reacting to these emerging workplace transitions. Today's successful organizations must be learning organizations in that they must keep abreast and change with the new workplace dynamics. The volume explores the new and future challenges and opportunities for employees and employers, particularly in reference to service organizations in the 21st century. It explores many of the new trends in conjunction with a focus on work-life balance, globalization, redefining leadership, contingent work force, stress management, telecommuting, work force diversity, ergonomics, life satisfaction/subjective well-being, and more.

With the globalization of work and technological advancements in recent years, and with emphasis on service quality today, organizations have changed. Virtual work has emerged as the new employment relationship and has been embraced by employees and employers in many industries. This book explores the dynamics of changing organization structures, theories of leadership and trust, and how dimensions of self-efficacy works in this new work relationship. Organizational Behavior and Virtual Work: Concepts and Analytical Approaches shows the enormous impact of technology and globalization on employment relationships and also predicts how they will contribute to the changing dimensions of organizations in the future. With a unique blend of theory and application in the real world of virtual workers, the book presents the most recent research and developments in the relatively new and still emerging area of virtual work. It takes an in-depth critical look into the key factors affecting the virtual work environment with practical inputs of suggestions and recommendations. With the objective of presenting information about this new work scenario, this book attempts to unfold important human behavior processes in organizations. The volume presents a rare combination of the necessary concepts of human behavior in organizations along with the results of research in the field and also makes practical recommendations on virtual work programs. Key features include a unique blend of research with organizational behavior concepts and practical recommendations for workers, managers, and business executives.

Currently, businesses are forced to be more innovative than ever before. Organizations must be sensitive to global trends -- such as digitization, globalization, and automation -- and at the same time build resilience and flexibility to combat unexpected changes in customer demand. The coronavirus pandemic is just the most recent and pronounced example of this new-normal business necessity. Amidst the disruption, many businesses are caught not knowing how to proceed. How ought one pursue or achieve innovation for the company? Are there different innovation strategies? Why might a business leader choose one over the other? The Lean Innovation Cycle addresses these concerns by introducing a new multidisciplinary framework for both thinking about and pursing innovation. By taking key concepts from the quality management practices of Lean and Six Sigma, the framework augments these tools and disciplines by incorporating other problem-solving and design techniques, including Human-Centered Design. The result is a view of innovation that many business leaders will find fits nicely into their existing paradigm of strategy and operational discipline. After the introduction of the framework, the book turns to understanding the differences, advantages, and tradeoffs in pursuing Lean Innovation in lieu of traditional, technologically driven innovation approaches. To this end, the book considers issues of sustainability, organizational strategy, and competitive advantage. The result is a thought-provoking dialogue that informs the reader about the key considerations of how best to pursue innovation within their business and the business environment, as well as the circumstances that might make one innovation strategy more congruent to an organization's culture, goals, and objectives than the other.

-- Assists with full comprehension of CRM -- Helps with the designing of datasets -- Shows how to deploy and implement a CRM system -- Provides techniques for smooth systems' integration -- Show how to maintain effective reporting and forecasting (e.g., store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns).