Discover a place where the rugged and the cosmopolitan blend seamlessly. Inside Moon Victoria & Vancouver Island you'll find: * Flexible, strategic itineraries, from a long weekend camping with the family to two weeks exploring the best of Vancouver Island * Unique outdoor experiences: Hike along the rocky coast, stand-up paddleboard through protected fjords, and experience the thrill of hooking a giant salmon * The best local flavor: Feast on seafood fresh from the ocean in downtown Victoria and admire the city's timeless architecture. Wander the colorful Butchart Gardens or learn about the region's natural history at the Royal BC Museum * Honest advice on when to go, where to stay, and how to get around from expert writer Andrew Hempstead * Full-color photos and detailed maps throughout * Thorough background on the culture and history, wildlife, and geography Find your adventure with Moon Victoria & Vancouver Island. Hitting the road? Check out Moon U.S. & Canadian Rocky Mountains Road Trip. Craving more of Canada's wilderness? Try Moon Canadian Rockies. About Moon Travel Guides: Moon was founded in 1973 to empower independent, active, and conscious travel. We prioritize local businesses, outdoor recreation, and traveling strategically and sustainably. Moon Travel Guides are written by local, expert authors with great stories to tell-and they can't wait to share their favorite places with you. For more inspiration, follow @moonguides on social media.

Why not make money off that empty room? Home-hosting platforms like Airbnb have inspired millions of homeowners to start a vacation rental business. One room is all it takes to generate real income-if you know what you're doing. The short-stay marketplace has grown increasingly competitive. Bad reviews can torpedo bookings, while problem guests can strain your property and sanity. Before you leap, let this helpful guide steer you in the right direction. Written by an experienced host who earned almost $50,000 in her first year, Turn Your Spare Space into Serious Cash provides an unvarnished picture of what to expect and step-by-step instructions for succeeding in your new venture. Packed with stories both heart-warming and hair-raising, it explains how to: Prepare your space * Price it right * Choose the best hosting websites * Make your listing pop * Offer a welcoming experience * Keep even the most demanding guests happy * Get five-star reviews * Protect your privacy and your property * Stay on top of legal, tax, and business matters * And more Sharing your home with strangers can be frustrating and disruptive . . . or fun and lucrative. This book helps you minimize the headaches and maximize your rewards.

Stroll Lisbon's cobbled lanes, cruise the Douro River, and soak up the sun on Algarve beaches: experience Portugal with Rick Steves! Inside Rick Steves Portugal you'll find: * Comprehensive coverage for spending a week or more exploring Portugal * Rick's strategic advice on how to get the most out of your time and money, with rankings of his must-see favorites * Top sights and hidden gems, from the bone chapel of Evora and the palaces of Sintra to seaside street food and lush vineyards * How to connect with culture: Chat with friendly locals over a glass of vinho verde, enjoy a dinner of fresh seafood stew, or spend an evening at a bluesy fado bar * Beat the crowds, skip the lines, and avoid tourist traps with Rick's candid, humorous insight * The best places to eat, sleep, and relax with a glass of local port * Self-guided walking tours of lively neighborhoods and historic museums * Detailed maps for exploring on the go * Useful resources including a packing list, a Portuguese phrase book, a historical overview, and recommended reading * Over 400 bible-thin pages include everything worth seeing without weighing you down * Complete, up-to-date information on Lisbon, Sintra, Salema, Cape Sagres, Lagos, Tavira, Evora, Nazare, Batalha, Fatima, Alcobaca, Obidos, Coimbra, Porto, Peso de Regua, Pinhao, and more Make the most of every day and every dollar with Rick Steves Portugal.

Choose Charming Small Hotels Italy guide to discover your dream place to stay. With this Charming Small Hotels Italy guide, you'll discover dream places to stay that are worth planning your visit around. Here you'll discover a huge selection of truly special places to stay with character, charm and the personal touch from budget to luxury. Charming Small Hotels Italy offers a calm, reasoned evaluation. We go to great pains to try to get under the skin of each hotel; to draw a word-sketch of what the hotel really is and we're not afraid to offer the negative as well as the positive points! Inside our hotel guide you'll find: *Colour photographs and a thoughtful description for each entry. *A genuinely independent review - no hotel pays to be included in our guide. *A unique focus on places with charm and character. We favour places that can offer a genuinely personal welcome. *Every entry is more than just a bed for the night: it's an experience worth going out of your way for. From chic stylish city hotels to contemporary inns, from outstanding B&Bs to captivating country houses we're sure you'll find just the place you're looking for. With each hotel hand-picked by Fiona Duncan, arguably Britain's most respected hotel critic, your visit starts here.

Go beyond the ordinary with this remarkable travelogue and guidebook filled with spectacular color photography that showcases Venice's magical beauty and hidden gems, from the Piazzo San Marco to the island of Giudecca, the banks of the Grand Canal to the Arsenal district-the second entry in the Hedonist's Guide travel series. Combining essential insider details, cultural information, must-see attractions, and detailed maps with glorious custom photography, Magical Venice is the ultimate handbook for modern nomads, including both savvy travelers and novice tourists. Designed for twenty-first century globetrotters, Magical Venice features stylish graphics and an elegant visual design, as well as a breakdown of must-visit places, thematic double-page photographic spreads to help you discover and understand the city, and walking routes to explore each district away from the crowds. Every fascinating detail of Venice is revealed, from the splendor of its palaces, the beauty of its piazzettas, the romanticism of its bridges and canals, the delights of its gastronomy, the charm of its sestieri-the districts that make up the city of the Doges-and the wealth of its museums and its arts and crafts. Whether you prefer a more traditional visit or want to chart your own unique course, this user-friendly reference and coffee table book includes everything you need-and more: Discover the spirit of Venice as seen through the eyes of Philippe Starck Visit Carlo Scarpa's Olivetti showroom, Piazza San Marco Taste cicchetti in the city's bacari Drink a bellini at Harry's Bar Admire the gems of modern art in the baroque palace of Ca 'Pesaro Visit the latest contemporary constructions on the island of La Giudecca Learn about the phenomenon of aqua alta Take a walk in the hidden gardens of Venice Magical Venice offers inspiration and insight for armchair travelers and dreamers alike. Best of all, the gorgeous photography transforms the book into a keepsake that will transport you back to your favorite places and sights long after returning home. Experience Venice as never before with the Hedonist's Guide!

Greece's ancient art and culture form the cradle of Western civilization-numerous monuments and museums tell to this day of the country's rich history. Greece is unique also by virtue of its breathtaking landscapes, the hospitality of its inhabitants, and its fabulous hotels, making it the dream destination of many travelers. The fresh and healthy cuisine, the crystal clear sea, and the canvas-worthy sunsets do the rest-a trip to Greece is pure delight. Angelika Taschen travels from the mountains of Macedonia in the north to the Peloponnese with its mythical places like Corinth, Sparta, and Olympia, and to the larger and smaller groups of islands in the south. She opens the doors to some of the country's most extraordinary hotels, including Imaret in Kavala, located in a former Ottoman complex; Tainaron Blue Retreat in a secluded former defense tower in the Mani; and The Windmill, a converted windmill on the island of Kimolos in the Cyclades. She invites readers to discover legendary luxury hotels, like Eagles Palace in Halkidiki or Poseidonion Grand Hotel on Spetses, and takes them to enchanting B&Bs like Guesthouse Mazaraki in Mystras or Melisses on Andros, run by food blogger Allegra Pomilio. Along her itinerary, she visits hotels on well-known picturesque islands-such as the Mystique on Santorini and the Soho Roc House on Mykonos-but also accommodations in remote places like the Mediterraneo on the island of Kastelorizo, which lies in the very southeast of Greece off the Turkish coast. In addition she shows interesting architectural and design concepts, such as The Rou Estate hotel village, a historic, carefully restored hamlet on Corfu; the minimalist Olea All Suite Hotel on Zakynthos; and Ammos on Crete, where no two pieces of furniture are alike and new eccentric pieces are added every year.

Cross the Alps in a cable car, cruise Lake Geneva, and tour a medieval chateau: with Rick Steves, Switzerland is yours! Inside Rick Steves Switzerland you'll find: Comprehensive coverage for spending a week or more exploring Switzerland Rick's strategic advice on how to get the most out of your time and money, with rankings of his must-see favorites Top sights and hidden gems, from bustling Zurich to the cozy small-town atmosphere of Appenzell How to connect with culture: Chat with friendly Swiss locals at a mountain retreat, swim in the alpine waters of the Aare River, and treat yourself to delicious cheese fondue Beat the crowds, skip the lines, and avoid tourist traps with Rick's candid, humorous insight The best places to eat, sleep, and relax over wine and Swiss chocolate Self-guided walking tours of lively neighborhoods and mountain towns Detailed maps for exploring on the go Scenic railroad journeys such as the Golden Pass, Gotthard Panorama Express, Bernina Express, Glacier Express, and Chur Useful resources including a packing list, German, French, and Italian phrase guides, a historical overview, and recommended reading, plus tips for visiting Switzerland in the winter Over 400 bible-thin pages include everything worth seeing without weighing you down Complete, up-to-date information on Zurich, Luzern, Central Switzerland, Bern, Murten, Avenches, Gimmelwald and the Berner Oberland, Zermatt and the Matterhorn, Appenzell, Lausanne, Chateau de Chillon, Montreux, Gruyeres, Lugano, Pontresina, Samedan, St. Moritz, and more Make the most of every day and every dollar with Rick Steves Switzerland.

Experience the scenic canals, colorful markets, and medieval history of the top cities in Belgium and the Netherlands. Inside Moon Amsterdam, Brussels & Bruges you'll find: Flexible itineraries for 1 to 5 days in Amsterdam, Brussels, and Bruges that can be combined into a longer trip Strategic advice for foodies, art lovers, history buffs, and more Top experiences and unique highlights: Cyclealong serene canals and narrow brick roads past baroque architecture, or stroll through Bruges's grand Markt Square. Marvel at the works of famed Dutch and Flemish painters, walk through history at the Anne Frank House, or remember the fallen in the cemeteries and memorials of Ypres The best local flavors: Sip on Amsterdam's specialty liquor at a jenever tasting room, or enjoy a glass of authentic Trappist beer produced in monasteries. Snack on Belgian frites, sample stroopwafel, and savor scrumptious local chocolates Ideas for side trips from each city, including Lisse, The Hague, Rotterdam, and more Expert insight from Karen Turner, an expat who's called the Netherlands home for years Full-color photos and detailed maps throughout Helpful resources on COVID-19 and traveling to Amsterdam, Brussels, and Bruges Background information on the landscape, history, and cultural customs of each city Handy tools such as visa information, Dutch, Flemish, and French phrasebooks, and tips for seniors, LGBTQ+ travelers, visitors with children, and more Experience the best of these three cities at your own pace with Moon Amsterdam, Brussels & Bruges. Exploring more of Europe's best cities? Check out Moon Rome, Florence & Venice or Moon Prague, Vienna & Budapest. About Moon Travel Guides: Moon was founded in 1973 to empower independent, active, and conscious travel. We prioritize local businesses, outdoor recreation, and traveling strategically and sustainably. Moon Travel Guides are written by local, expert authors with great stories to tell--and they can't wait to share their favorite places with you. For more inspiration, follow @moonguides on social media.

Stroll through medieval squares with soaring bell towers and along quiet canals: experience Belgium with Rick Steves! Inside Rick Steves Belgium: Bruges, Brussels, Antwerp & Ghent you'll find: Comprehensive coverage for spending a week or more exploring Belgium Rick's strategic advice on how to get the most out of your time and money, with rankings of his must-see favorites Top sights and hidden gems, from the European Parliament and Flanders Fields to wafel trucks and popular breweries How to connect with local culture: Lose yourself in the art of the Flemish masters, taste fish fresh from the North Sea at the Vismarkt, and sip Trappist ales with friendly locals Beat the crowds, skip the lines, and avoid tourist traps with Rick's candid, humorous insight The best places to eat, sleep, and relax while you indulge in a chocolate truffle (or two) Self-guided walking tours of lively town squares and inspiring museums Detailed mapsfor exploring on the go Useful resources including a packing list, Dutch and French phrase books, a historical overview, and recommended reading Over 300 bible-thin pages include everything worth seeing without weighing you down Complete, up-to-date information on Bruges, Brussels, Antwerp, Ghent, and more Make the most of every day and every dollar with Rick Steves Belgium: Bruges, Brussels, Antwerp & Ghent.

This handbook seeks to provide practical, realistic suggestions about how quality can be measured, maintained and improved in institutions. It is addressed to a cross-section of staff who make up colleges and universities, not just those responsible for quality audit.

Entrepreneurship is the engine that drives any successful industry or economy. In the rapidly evolving hospitality, tourism and leisure sector worldwide this is particularly true. This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves. The text unites appropriate theory with copious real world examples giving the student, manager or trainer a powerful framework for understanding every aspect of this vital business function. Rigorously developed by authors with wide teaching and industry experience it contains: *Clear learning objectives and teaching structure *Up-to-date cases throughout *The widest possible coverage of the latest research and literature *A clear focus on the dynamic hospitality, tourism and leisure sector. Entrepreneurship in the Hospitality, Tourism and Leisure Industries is an essential teaching tool and reference on all serious academic and professional courses and gives a uniquely powerful overview of the subject for students and trainees.

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: * user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook * updated in the light of recent developments such as global distribution systems and the internet * greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment * additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: * Procedural aspects * Dealing with people * Increasing yield * Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

The BKB travel guide presents everything you need for your short stay in Leipzig including information on attractive city quarters, addresses for accommodation, shopping and of course entertainment. Highlights includeThomaskirche, Johann-Sebastian-Bach, Gewandhaus Orchestra, Auerbachs Keller, Altes Rathaus, Arcades shopping, nightlife, Battle of the Nations Monument, Trade Fair Leipzig, Nikolaikirche, Plagwitz and Leipziger Pfeffermuhle.

With Rick Steves, the Scottish Highlands are yours to discover! This slim guide excerpted from Rick Steves Scotland includes: - Rick's firsthand, up-to-date advice on the Highlands' best sights, restaurants, hotels, and more, plus tips for how to beat the crowds, skip the lines, and avoid tourist traps - Top sights and local experiences: Follow the Speyside Whisky Trail, cut through the Cairngorms, and kayak across Loch Lomond. Hike the craggy landscapes, hop a ferry to the Isle of Skye, or watched kilted athletes test their strength in the Highland Games - Helpful maps and self-guided walking tours to keep you on track - Full coverage of Oban & the Inner Hebrides, Glencoe & Fort William, Inverness & Loch Ness, the Isle of Skye, and more With selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Scottish Highlands is truly a tour guide in your pocket. Exploring beyond the Highlands? Pick up Rick Steves Scotland for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

Based on the UK accommodation website Cool Places, this guide features the very best places to stay in Britain with your dog - everything from boutique hotels and cosy gastropubs to seaside B&Bs, country cottages and the latest glamping sites. Compiled by Rough Guides founder Martin Dunford and the Cool Places team of regional experts, each featured place has an incisive first-hand review and all the information you need; uniquely also includes all the best dog-friendly stuff to do nearby: local pubs, great walks, fun activities. It's also illustrated with hundreds of colour pictures that not only showcase the best of the British countryside and its accommodation, but the best of Britain's dogs too! So whether you're after a country cottage, a luxury hotel or just a cosy pub with rooms, put yourself in the trusted hands of Cool Places and find your perfect UK dog-friendly place to stay.

To travel through Italy is as close as one gets to being in paradise. For centuries, writers, artists, architects, and merchants have been drawn here, inspired by the beauty of Venice, Florence, Naples, and Rome. Countless books, paintings, poems, and sculptures are evidence of its undying appeal, and over the past 60 years, the country has become one of the world's top travel and holiday destinations. The loveliness of Italy is, if not eternal, certainly enduring, and the easygoing and relaxed Italian lifestyle is still unrivaled. Here, some of Italy's most amazing landscapes and diverse regions are brought to life, like Tuscany, Umbria, the Amalfi Coast, and, no less magical, the Aeolian Islands off the coast of Sicily. In these mythical surroundings are legendary hotels full of atmosphere, where novels are set, movies are made, weddings are celebrated, and famous love stories consummated: Villa d'Este on Lake Como, the Pellicano Hotel in Porto Ercole, the Il San Pietro on the Amalfi Coast, and the Palazzo Margherita in Basilicata-to name just a few. Angelika Taschen also reveals where to find more secret and hidden jewels-from the Locanda Cipriani, a destination for food lovers on the island of Torcello, to the romantic Castello di Vicarello in Tuscany and the atmospheric Masseria Moroseta in Puglia.

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.


eBook available with sample pages: 0203020863

Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality marketers are encouraged to build a customer base by constantly improving the customer's experiences at the point of sale. Hospitality Marketing aims to help you direct your decisions concerning marketing strategies towards what happens to and for the customers.

This handbook seeks to provide practical, realistic suggestions about how quality can be measured, maintained and improved in institutions. It is addressed to a cross-section of staff who make up colleges and universities, not just those responsible for quality audit.

Choose Charming Small Hotels France guide to discover your dream place to stay. With this Charming Small Hotels France guide, you'll discover dream places to stay that are worth planning your visit around. Here you'll discover a huge selection of truly special places to stay with character, charm and the personal touch from budget to luxury. Charming Small Hotels France offers a calm, reasoned evaluation. We go to great pains to try to get under the skin of each hotel; to draw a word-sketch of what the hotel really is and we're not afraid to offer the negative as well as the positive points! Inside our hotel guide you'll find: *Colour photographs and a thoughtful description for each entry. *A genuinely independent review - no hotel pays to be included in our guide. *A unique focus on places with charm and character. We favour places that can offer a genuinely personal welcome. *Every entry is more than just a bed for the night: it's an experience worth going out of your way for. From chic stylish city hotels to contemporary inns, from outstanding B&Bs to captivating country houses we're sure you'll find just the place you're looking for. With each hotel hand-picked by Fiona Duncan, arguably Britain's most respected hotel critic, your visit starts here.

Britain is the spiritual home of glamping, with numerous options for a comfortable and often luxurious overnight stay. You can still enjoy a night in a bell tent or a tipi, and you're spoilt for choice with yurts, shepherds huts and all kinds of weird and wonderful pods and cabins. But you can also spend a night in a cosy gypsy caravan or luxury safari lodge, a firetruck or even a pre-dangled tent high in a tree. Glamping also doesn't just mean campsites, Boutique hotels and other accommodation have added treehouses, shepherds huts and various other options, and glamping is increasingly becoming a stylish alternative to a hotel or B&B, with many places boasting their own kitchens and en-suite facilities.

From hiking sandstone canyons to chowing down on southwestern cuisine, fall under the spell of the Land of Enchantment with Moon New Mexico. Inside you'll find: * Strategic, flexible itineraries with ideas for art lovers, outdoor adventurers, history buffs, and more * Top experiences and unique activities: Wander through a ghost-town graveyard, count the bullet holes in the ceilings of preserved 19th-century saloons, or visit the birthplace of the atomic bomb. Soar through New Mexico's clear blue sky on a colorful hot air balloon. Spark inspiration and delight in the spirited art scene of Santa Fe, or seek an extraterrestrial experience at the International UFO Museum & Research Center in Roswell * Savor the flavors: Dig into traditional local cuisine, like red sauce-smothered enchiladas, tender carne adovada, and hearty posole. Indulge in juicy green-chile cheeseburgers or opt for something lighter from one of New Mexico's many organic farm-to-table restaurants * Outdoor adventures: Go deep on a trek into the mesmerizing underground world of Carlsbad Caverns or venture off-trail in the De-Na-Zin Wilderness to view stunning hoodoos. Raft from surging waters to gentle currents on the Rio Grande or explore the wavelike gypsum dunes of White Sands National Park * Ways to respectfully engage with indigenous cultures: Attend a dance ceremony or a powwow, tour a pueblo, or peruse handmade goods at a market * Local insight from Santa Fe dweller Steven Horak * Helpful resources on Covid-19 and traveling to New Mexico * Full-color, vibrant photos and detailed maps throughout * Thorough background on the landscape, wildlife, climate, and local culture, plus advice for families, seniors, international visitors, and LGBTQ+ travelers * Focused coverage of Albuquerque, Santa Fe, Taos, Navajo Nation, Las Cruces, Carlsbad, and more Find your adventure with Moon New Mexico. Exploring more of the Southwest? Try Moon Arizona & the Grand Canyon or Moon Zion & Bryce. Hitting the road? Try Moon Southwest Road Trip. About Moon Travel Guides: Moon was founded in 1973 to empower independent, active, and conscious travel. We prioritize local businesses, outdoor recreation, and traveling strategically and sustainably. Moon Travel Guides are written by local, expert authors with great stories to tell-and they can't wait to share their favorite places with you. For more inspiration, follow @moonguides on social media.

Entrepreneurship is the engine that drives any successful industry or economy. In the rapidly evolving hospitality, tourism and leisure sector worldwide this is particularly true. This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves.
The text unites appropriate theory with copious real world examples giving the student, manager or trainer a powerful framework for understanding every aspect of this vital business function. Rigorously developed by authors with wide teaching and industry experience it contains:
*Clear learning objectives and teaching structure *Up-to-date cases throughout *The widest possible coverage of the latest research and literature *A clear focus on the dynamic hospitality, tourism and leisure sector.
Entrepreneurship in the Hospitality, Tourism and Leisure Industries is an essential teaching tool and reference on all serious academic and professional courses and gives a uniquely powerful overview of the subject for students and trainees.
Up-to-date cases throughout and a major cumulative case running through the text
The widest possible coverage of the latest research and literature with a clear focus on the dynamic hospitality, tourism and leisure sector
Foreword by Rocco Forte