The hospitality sector is one of the largest growing industries in the world. This is reflected in the growing number of academic courses available on the subject. The key element of hospitality management is interaction between the people who work in the industry and the environment in which they work.

Yvonne Guerrier has compiled a state-of-the-art textbook which considers the core elements of organizational behaviour in the hospitality industry with an international perspective. By its very nature, hospitality management is becoming an international topic and as such needs to be studied in this context. The book draws on the available case studies and experiences from around the world in order to develop an understanding of working and living with people from different cultures.

Organizational Behaviour in Hotels and Restaurants will enable you to find the answers to such questions as:
"Why is it a pleasure to work in some organizations and torture to work in others?
"Why is it sometimes difficult to motivate people to work hard?"
"How can one person persuade people to work together as a team?"
What is the best way of designing an organization structure?"
"How can I persuade my boss to listen to my ideas?"

Students studying hospitality management, hotel management or hotel and catering management at degree level will find this book an invaluable guide to the subject. Students studying for degrees in tourism management, leisure management and retail management will also find much in this book which is of relevance and interest to them.

New friendship is just a stay away . . . 'Heart-warming, uplifting and utterly sweet, this book certainly lives up to its sunny name' reader review 'What a truly stunning read this book is . . . Heart-warming and beautifully written' reader review 'Books like this make me realise again why I love reading' reader review 'Would recommend this series and can't wait for book 4 later in the year!!' reader review 'I love this book. I have read the others in the series but I think this is my favourite so far' reader review 'Just a wonderful lovely sweet book' reader review 'What a brilliant read, not that I expected anything less, I've loved this series so far' reader review 'An excellent and highly enjoyable read' reader review 'Brilliant escapism' reader review 'A good cozy read!' reader review If you love Lucy Diamond, Phillipa Ashley, Sue Moorcroft and Holly Martin, you'll LOVE Erin Green's novels of love, life and laughter! ............................................... New friendship is just a stay away . . . Pippa has long felt like the odd one out in her family. Taking a job driving a mobile bakery van around Shetland's villages gives her a sense of freedom and purpose, but also makes her realise how much she wants to belong. Natalia has recently returned to Lerwick hoping to reconnect with an old flame. But she's engulfed by loss and rejection when she hears that he's moved on, and Natalia's world is turned upside down. Autumn is dedicated to her job in hospitality and relishes her role as general manager of Lerwick Manor's new hotel. No guest request is too big or too small, but her own unrelentingly high standards could push Autumn to her limits. Will the beauty of Shetland help these three women find the friendship, support and healing that they all need? ............................................... 'A warm, funny, uplifting writer to celebrate!' KATIE FFORDE 'A lovely, heart-warming story . . . I was hooked!' CHRISTINA COURTENAY 'A delightful tale of friendship, family and love' JENNI KEER Don't miss any of Erin Green's gloriously uplifting reads in Lerwick - look out for From Shetland, With Love; From Shetland, With Love at Christmas and A Shetland Christmas Carol - perfect for any season! You are invited to holiday at gorgeous Rose Cottage - where friendship, home comforts and romance are guaranteed . . . look for New Beginnings at Rose Cottage - out now! 'Utterly charming . . . an uplifting and optimistic story' Hot Brands Cool Places If you don't ask you'll never know . . . don't miss Taking a Chance on Love - out now!

Ascend towering peaks, take in awe-inspiring views, and get to know some of the oldest, tallest, and rarest living things on Earth with Moon Sequoia & Kings Canyon. Inside you'll find: *Flexible Itineraries: Unique and adventure-packed ideas for day hikers, winter visitors, families with kids, campers, and more *The Best Hikes in Each National Park: Detailed hike descriptions, trail maps, mileage and elevation gains, and backpacking options *Experience the Outdoors: Behold greatness at the base of a giant sequoia, stop and smell the wildflowers of Zumwalt Meadow, or savour panoramic views from the summit of Mount Whitney (the highest peak in the continental US!). Strap on snowshoes for a ranger-led winter walk or spelunk your way around otherworldly rock formations in Crystal Cave. Cool off in the mist of a trailside waterfall, conquer the 400-step climb to the top of Moro Rock, and gaze at ink-black skies with unbeatable views of the Milky Way *How to Get There: Up-to-date information on traveling between the parks, gateway towns, park entrances, park fees, and tours *Where to Stay: From RV or tent campgrounds to rustic cabins and all-inclusive lodges, find the best spots to kick back, both inside and outside the parks *Planning Tips: When to go, what to pack, safety information, and how to avoid the crowds, with full-colour photos and easy-to-use maps throughout *Expert Insight: Former national park ranger Leigh Bernacchi provides helpful background on the parks' history, geology, conservation efforts, and more Find your adventure in Sequoia and Kings Canyon national parks with Moon. Exploring more of America's parks? Check out Moon USA National Parks.

Entrepreneurship is the engine that drives any successful industry or economy. In the rapidly evolving hospitality, tourism and leisure sector worldwide this is particularly true. This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves.
The text unites appropriate theory with copious real world examples giving the student, manager or trainer a powerful framework for understanding every aspect of this vital business function. Rigorously developed by authors with wide teaching and industry experience it contains:
*Clear learning objectives and teaching structure *Up-to-date cases throughout *The widest possible coverage of the latest research and literature *A clear focus on the dynamic hospitality, tourism and leisure sector.
Entrepreneurship in the Hospitality, Tourism and Leisure Industries is an essential teaching tool and reference on all serious academic and professional courses and gives a uniquely powerful overview of the subject for students and trainees.
Up-to-date cases throughout and a major cumulative case running through the text
The widest possible coverage of the latest research and literature with a clear focus on the dynamic hospitality, tourism and leisure sector
Foreword by Rocco Forte

The Hudson Valley is a breath of fresh air: explore historic estates, hike wild mountain terrain, and bask in small-town charm with Moon Hudson Valley & the Catskills. Inside you'll find: * Strategic, flexible itineraries, from day trips from New York City to week-long road trips, designed for outdoor adventurers, history buffs, art-lovers, foodies, and more * Must-see highlights and unique experiences: Cycle along rolling hills and quiet country roads, hike to rushing waterfalls, hit the slopes in the winter, or discover the best spots to see the striking fall foliage. Take a tour of Washington Irving's romantic home, admire the historic Kykuit Estate, go antiquing in Cold Spring Village, or stroll through Sleepy Hollow. Take a cooking class at the Culinary Institute of America, browse for produce at a local farmers market, sip your way along a Hudson Valley wine trail, or savor innovative cuisine at a farm-to-table restaurant * The best hikes in the Hudson Valley and the Catskills, with trail descriptions, elevation gains, and trailheads * Honest advice from Catskills native Nikki Goth Itoi on when to go, where to eat, and where to stay, from full-service resorts and historic inns to secluded cabins and campsites * Full-colour photos and detailed maps throughout * Thorough background on the culture, weather, wildlife, and history, plus how to get there and get around With Moon Hudson Valley & the Catskills' practical tips and local know-how, you can plan your trip your way. Exploring more of the Northeast? Check out Moon New England Road Trip. Headed to the Big Apple? Try Moon New York City Walks.About Moon Travel Guides: Moon was founded in 1973 to empower independent, active, and conscious travel. We prioritize local businesses, outdoor recreation, and traveling strategically and sustainably. Moon Travel Guides are written by local, expert authors with great stories to tell-and they can't wait to share their favorite places with you. For more inspiration, follow @moonguides on social media.

Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality marketers are encouraged to build a customer base by constantly improving the customer's experiences at the point of sale. Hospitality Marketing aims to help you direct your decisions concerning marketing strategies towards what happens to and for the customers.

Experience the serene vistas and unforgettable thrills of this stunning national treasure with Moon Grand Canyon. Inside you'll find: *Flexible Itineraries: Adventure-packed ideas for anything from a week-long trip to a single day in the park *Strategic Advice: Find tips for outdoor adventurers, families, history buffs, and more, with options for different levels of accessibility and tips on minimising your environmental impact *The Best Hikes in and Around the Grand Canyon: Detailed descriptions, individual trail maps, mileage and elevation gains, and backpacking options *Get Outside: Go backcountry camping in the inner canyon or rafting down the Colorado River. Head to the Havasupai reservation's Havasu Canyon for a waterfall-filled hike, or ride horseback through the South Rim. Mountain bike along the Rainbow Rim or stroll along a 70-foot skywalk stretching into the canyon *Experience Native American Culture: Advice on respectfully visiting reservations, supporting local businesses and artists, and the history of the region's tribes *How to Get There: Up-to-date information on gateway towns, park entrances, park fees, and tours *Where to Stay: Campgrounds, cabins, resorts, and more both inside and outside the park *Planning Tips: When to go, what to pack, safety information, and how to avoid the crowds, with full-colour photos and detailed maps throughout *Insider Know-How: Explore with Grand Canyon expert Tim Hull Find your adventure in Grand Canyon National Park with Moon.

Choose Charming Small Hotels France guide to discover your dream place to stay. With this Charming Small Hotels France guide, you'll discover dream places to stay that are worth planning your visit around. Here you'll discover a huge selection of truly special places to stay with character, charm and the personal touch from budget to luxury. Charming Small Hotels France offers a calm, reasoned evaluation. We go to great pains to try to get under the skin of each hotel; to draw a word-sketch of what the hotel really is and we're not afraid to offer the negative as well as the positive points! Inside our hotel guide you'll find: *Colour photographs and a thoughtful description for each entry. *A genuinely independent review - no hotel pays to be included in our guide. *A unique focus on places with charm and character. We favour places that can offer a genuinely personal welcome. *Every entry is more than just a bed for the night: it's an experience worth going out of your way for. From chic stylish city hotels to contemporary inns, from outstanding B&Bs to captivating country houses we're sure you'll find just the place you're looking for. With each hotel hand-picked by Fiona Duncan, arguably Britain's most respected hotel critic, your visit starts here.

With Rick Steves, Dublin is yours to discover! This slim guide excerpted from Rick Steves Ireland includes: *Rick's firsthand, up-to-date advice on Dublin's best sights, restaurants, hotels, and more, plus tips to beat the crowds, skip the lines, and avoid tourist traps *Top sights and local experiences: Uncover Irish history at the Kilmainham Gaol or view the Book of Kells in the Trinity Old Library. Stroll down lively O'Connell Street, tap your foot to traditional folk music, and embark on a pub crawl for a taste of the local nightlife *Helpful maps and self-guided walking tours to keep you on trackWith selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Dublin is truly a tour guide in your pocket.Exploring beyond Dublin? Pick up Rick Steves Ireland for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

There are numerous luxury hotels to choose from when planning a romantic getaway, but finding a unique and unforgettable experience in a stunning location is a greater challenge. Mr & Mrs Smith was founded in 2003 by James and Tamara Lohan to discover the world's finest hotels and travel experiences. Now, with a million members and counting, their global presence has made them leading experts on hotels and destinations, crafting bespoke experiences for their clients. This selection of thirty-five of the sexiest hotel rooms features bedrooms in a wide variety of stunning locations all over the world. From a rustic safari lodge to a luxurious Venetian pallazzo, this essential overview tells the story behind the design and decor of each unique room, the history of the hotel and the essentials for where to go when you visit. Written by Sarah Jappy, and with reviews by trusted tastemakers, such as Lauren Laverne, Raymond Blanc and Stella McCartney, all of the featured rooms are presented alongside tips from those who have visited, with their recommendations for the unique features and experiences on offer for each hotel and within its surrounding area. Illustrated with over 300 colour photographs of the rooms, hotels and locations by art photographer Polly Brown, this is the insider's guide to everything you need to know, whether you are planning a honeymoon, mini-break or the romantic adventure of a lifetime.

Choose Charming Small Hotels Spain guide to discover your dream place to stay. With this Charming Small Hotels Spain guide, you'll discover dream places to stay that are worth planning your visit around. Here you'll discover a huge selection of truly special places to stay with character, charm and the personal touch from budget to luxury. Charming Small Hotels Spain offers a calm, reasoned evaluation. We go to great pains to try to get under the skin of each hotel; to draw a word-sketch of what the hotel really is and we're not afraid to offer the negative as well as the positive points! Inside our hotel guide you'll find: *Colour photographs and a thoughtful description for each entry. *A genuinely independent review - no hotel pays to be included in our guide. *A unique focus on places with charm and character. We favour places that can offer a genuinely personal welcome. *Every entry is more than just a bed for the night: it's an experience worth going out of your way for. From chic stylish city hotels to contemporary inns, from outstanding B&Bs to captivating country houses we're sure you'll find just the place you're looking for. With each hotel hand-picked by Fiona Duncan, arguably Britain's most respected hotel critic, your visit starts here.

Fully updated and featuring 11 new countries, the second edition of this best-selling travel guide highlights 5,000 ideas across 100 countries around the world. In this fully revised and updated edition of the best-selling 100 Countries, 5,000 Ideas, find where to go, what to do, when to visit, and more for the top destinations around the world. Filled with new content, 11 new countries, and brand-new photography from National Geographic, you'll find everything you need to plan your next globetrotting adventure. Travel to Vietnam where you can paddle Ha Long Bay and temple hop on a tuk tuk city tour. In France, visit well-known Parisian spots, then make your way to the off-the-beaten Dinan (France's only walled city) and the Loire Valley. In South Africa, find yourself in an urban oasis in Cape Town before heading on a safari adventure. Go to the ends of the Earth in Chile before hopping a boat to cruise a glacier-filled bay. And history buffs will be fascinated by a three-country WWII tour. Whatever your pleasure, this rich guidebook has the trip--and country--for you. Complete with essential tips like when to go and what to bring, you'll be packing your bags and crossing off bucket list destinations in no time.

Britain is the spiritual home of glamping, with numerous options for a comfortable and often luxurious overnight stay. You can still enjoy a night in a bell tent or a tipi, and you're spoilt for choice with yurts, shepherds huts and all kinds of weird and wonderful pods and cabins. But you can also spend a night in a cosy gypsy caravan or luxury safari lodge, a firetruck or even a pre-dangled tent high in a tree. Glamping also doesn't just mean campsites, Boutique hotels and other accommodation have added treehouses, shepherds huts and various other options, and glamping is increasingly becoming a stylish alternative to a hotel or B&B, with many places boasting their own kitchens and en-suite facilities.

*Winner of The North American Travel Journalists Association's Excellence in Travel Journalism Award* Richly illustrated and exhaustively researched, Japanese Inns & Hot Springs is the definitive guide to Japanese spas and hot springs known as ryokans. It presents the finest ryokans in Japan, from historic properties like Hiiragiya in Kyoto and Kikkaso in Hakone to luxury retreats like Zaborin in Hokkaido and Tenku-no-Mori in Kyushu. In this Japan travel guide you will find: The 40 best Japanese ryokan and onsens for English-speaking visitors (including 13 in the Tokyo area and 11 in and around Kyoto and Nara) A description of the special features of each ryokan and what is included in your stay Tips on how to choose the right ryokan for you Practical advice on how to book a stay and a detailed etiquette guide Above all else this ryokan guide reveals the enduring traditions of Japanese hospitality, a rich heritage reaching back a thousand years to the time when Japan's hot spring bathing culture took root. The beautiful properties in this book also illustrate the unique design sensibility for which Japan is so justly renowned. Indispensable tips on booking a Japanese ryokan that is right for you and reaching each property by train, bus and taxi are provided along with a detailed etiquette guide to staying at a ryokan and bathing in an onsen, as well as descriptions of the special features of each of the inns featured.

From the earliest resthouses serving travelers on the Overland Route between Britain and Bombay to the grand Edwardian palaces on the Nile that made Egypt the exotic alternative to wintering on the Riviera, the hotels of Alexandria, Cairo, Luxor, and Aswan were always about far more than just bed and board. As bridgeheads for African exploration, neutral territories for conducting diplomacy, headquarters for armies, providers of home comforts for writers, painters, scholars, and archaeologists in the field, and social hubs for an international elite, more of importance happened in Egypt's hotels than in any other setting. It was through the hotels that visitors from the west-the earliest adventurers, then the travelers and, finally, the tourists-experienced the Orient. This book tells the stories of Egypt's historic hotels (including the Cecil, Shepheard's, the Mena House, Gezira Palace, Semiramis, Winter Palace, and Cataract) and some of the people who stayed in them, from Amelia Edwards, Lucie Duff Gordon and Florence Nightingale to Agatha Christie, Conan Doyle, Winston Churchill, and TE Lawrence.