The world-famous Grand Canyon is only one of Arizona's spectacular natural features. Arizona encompasses over 90 wilderness areas, more than 15 national parks and monuments, and the largest national forest in the country. Expansive mesas, high peaks, and snaking canyons create a dynamic landscape and reflect a rich geologic and human history. Backpacking Arizona is the only guide devoted to overnight trips in the state. You'll discover the maze of side canyons and hidden grottos in the Grand Canyon's untrammeled backcountry, historic pioneer trails on the Mogollon Rim, the little-traveled Blue Range, and the legendary Superstition Mountains in the Sonoran Desert.

The classic guide to Montana's gorgeous campgrounds, now completely updated and revised! Camping Montana details nearly 300 public campgrounds accessible by vehicle--from Kalispell to Miles City and everywhere in between. Outdoor enthusiasts are sure to find the perfect spot in which to kick back and enjoy the sights, smells, and sounds of Montana.

Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.


eBook available with sample pages: 0203020863

This handbook seeks to provide practical, realistic suggestions about how quality can be measured, maintained and improved in institutions. It is addressed to a cross-section of staff who make up colleges and universities, not just those responsible for quality audit.

The Best in Tent Camping: New England is a guidebook for tent campers who like quiet, scenic, and serene campsites. It's the perfect resource if you blanch at the thought of pitching a tent on a concrete slab, trying to sleep through the blare of another camper's boombox, or waking to find your tent surrounded by a convoy of RVs. Painstakingly selected from hundreds of campgrounds, this book guides you to the quietest, most beautiful, most secure, and best-managed campgrounds in Maine, New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island. Each campground profile provides essential details on facilities, reservations, fees, and restrictions, as well as an accurate, easy-to-read map making the campground a snap to locate. Rich with history, natural beauty, and environmental diversity, New England offers campers a new experience at every turn. From the tidal marsh of Long Island Sound, to Vermont's world-famous forests, to the rocky shores of Maine, New England camping has never been better.

Nothing is more rewarding than taking the family on a camping trip, spending quality time together and enjoying the wonders of mother nature. This handy guide will assist you in choosing your destination, be it a star-rated beach resort or a remote bush camp. Sites are listed by province, with colour-coding for easy reference. Each entry contains a brief description of the site, the type of resort, the price range, and symbols showing the facilities available, as well as the tourism grading council rating, where applicable. Full contact details and GPS co-ordinates are supplied. Quickfinder listing over 600 caravan and camping sites; Icons indicating price range, facilities and amenities; Toll road and distance information; Detailed provincial and area maps; Useful camping checklist and emergency numbers.

Discover a place where the rugged and the cosmopolitan blend seamlessly. Inside Moon Victoria & Vancouver Island you'll find: * Flexible, strategic itineraries, from a long weekend camping with the family to two weeks exploring the best of Vancouver Island * Unique outdoor experiences: Hike along the rocky coast, stand-up paddleboard through protected fjords, and experience the thrill of hooking a giant salmon * The best local flavor: Feast on seafood fresh from the ocean in downtown Victoria and admire the city's timeless architecture. Wander the colorful Butchart Gardens or learn about the region's natural history at the Royal BC Museum * Honest advice on when to go, where to stay, and how to get around from expert writer Andrew Hempstead * Full-color photos and detailed maps throughout * Thorough background on the culture and history, wildlife, and geography Find your adventure with Moon Victoria & Vancouver Island. Hitting the road? Check out Moon U.S. & Canadian Rocky Mountains Road Trip. Craving more of Canada's wilderness? Try Moon Canadian Rockies. About Moon Travel Guides: Moon was founded in 1973 to empower independent, active, and conscious travel. We prioritize local businesses, outdoor recreation, and traveling strategically and sustainably. Moon Travel Guides are written by local, expert authors with great stories to tell-and they can't wait to share their favorite places with you. For more inspiration, follow @moonguides on social media.

Based on the UK accommodation website Cool Places, this guide features the very best places to stay in Britain with your dog - everything from boutique hotels and cosy gastropubs to seaside B&Bs, country cottages and the latest glamping sites. Compiled by Rough Guides founder Martin Dunford and the Cool Places team of regional experts, each featured place has an incisive first-hand review and all the information you need; uniquely also includes all the best dog-friendly stuff to do nearby: local pubs, great walks, fun activities. It's also illustrated with hundreds of colour pictures that not only showcase the best of the British countryside and its accommodation, but the best of Britain's dogs too! So whether you're after a country cottage, a luxury hotel or just a cosy pub with rooms, put yourself in the trusted hands of Cool Places and find your perfect UK dog-friendly place to stay.

Hospitality Marketing is a no-nonsense, practical book which has been revised and adapted for a wider market, including European and international examples. It shifts the major emphasis of hospitality marketing onto building a business from the inside by word-of-mouth rather than relying mostly on the endeavours of outside promotion. Hospitality marketers are encouraged to build a customer base by constantly improving the customer's experiences at the point of sale. Hospitality Marketing aims to help you direct your decisions concerning marketing strategies towards what happens to and for the customers.

Let your trip to the Land of Enchantment begin with Camping New Mexico. Fully updated and revised with more than 150 public campgrounds, Camping New Mexico is an ideal companion for tourists and locals alike. Maps and quick reference tables are keyed to each area to help you pick a site that will meet all of your needs. You will also find many fun and exciting things to do in the surrounding areas of each campground. Whether you're planning to explore Carlsbad Caverns, test your rock climbing skills at City of Rocks State Park, or hike in the Manzano Mountains, Camping New Mexico can help you find the perfect spot to pitch your tent or park your RV. Look inside for: *Campground locations *Detailed maps *GPS coordinates for each campground *Driving directions *Facilities and hookups *Dates of operation Fees and reservations *Recreational activities *What equipment and clothing to bring *Tips on wildlife and safety

The Camper Van Bible: Glovebox Edition is the perfect pocket-sized companion to accompany you on your travels and help your #vanlife dreams come true. From choosing layouts to emptying your waste, it'll tell you everything you need to know, including: - Before you go - finding the perfect van, rental choices, setting it up, equipment you'll need, planning your trip. - On the road - where to stay, sleeping options, cooking methods and food storage, power and maintenance, eco-conscious camping. Derived from Martin Dorey's epic The Camper Van Bible, this handy dash-sized guide has been slimmed down, updated throughout and enhanced with extra checklists and diagrams. With this in your glovebox and The Camper Van Bible on your shelf at home, you'll never be stuck without Martin Dorey's guiding expertise. So what are you waiting for? Dive in, turn the key and hit the road.

Forget hurrying. Forget putting your foot down and racing through sweeping bends. Forget the understeer (whatever that is). Forget the blur of a life lived too fast. This is a look at taking life slowly. It's about taking the time to enjoy journeys and places for their own sake. It's about stopping and putting the kettle on. Stopping to take a picture. Stopping to enjoy stopping. How are you going to do it? In a camper van or a motorhome, of course. In this book we define the best driving routes around Ireland for camper vans and motorhomes. We show you the coolest places to stay, what to see, what to do and explain why it's special. We meander around Ireland on the most breathtaking roads, chugging up mountain passes and pootling along the coast. We show you stuff that's fun; often free. We include the best drives for different kinds of drivers; for surfers, wildlife watchers, climbers and walkers. We include the steepest, the bendiest, the scariest and most interesting. And you don't even have to own a camper van or motorhome - we'll tell you the many places you can rent one to take you on the journey. All of this is interspersed with beautiful photos, handy maps and quirky travel writing from the king of camper vans and motorhomes, Martin Dorey. So if all you want to do is flick through it on a cold day and plan your next outing, you'll be transported (albeit slowly) to pastures, beaches, mountains and highways that make you want to turn the key and go, go, go!

From the Allegheny Highlands to the Feudin' Country of the Hatfields and McCoys, camping in West Virginia has never been better. Best Tent Camping: West Virginia, now in its third edition, is a guidebook for tent campers who like quiet, scenic, and serene campsites. It's the perfect resource if you blanch at the thought of pitching a tent on a concrete slab, trying to sleep through the blare of another camper's boombox, or waking up to find your tent surrounded by a convoy of RVs. In Best Tent Camping: West Virginia, outdoor adventurer Johnny Molloy guides readers to the quietest, most beautiful, most secure, and best-managed campgrounds in the Mountain State. Painstakingly selected from hundreds of campgrounds, each campsite is rated for beauty, noise, privacy, security, spaciousness, and cleanliness. Each campground profile gives unbiased and thorough evaluations, taking the guess work out of finding the perfect site.

Best Tent Camping: Virginia by Randy Porter takes outdoor enthusiasts to the most beautiful, yet lesser known, of the state's campsites, guaranteeing a peaceful retreat. Each entry provides the latest maps of the grounds and alerts readers to the best sites within the facility to ensure a rewarding and relaxing visit. Campsite ratings for beauty, privacy, spaciousness, quietness, security, and cleanliness help campers pick the perfect campground for any trip. In addition, each site entry has complete contact and registration information, operating hours, and a list of restrictions. Directions to the site come complete with GPS coordinates to put travelers right at the main gate. For beginning adventurers and seasoned veterans alike, Best Tent Camping: Virginia makes any trip more gratifying and is the key to enjoying the great natural beauty of the Virginia landscape.

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
- user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
- updated in the light of recent developments such as global distribution systems and the internet
- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
- additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
- Procedural aspects
- Dealing with people
- Increasing yield
- Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Examines the role of social and management skills, does not just concentrate on procedural aspects
Explains both manual and computerized front office systems
Includes realistic exercises using examples from the hotel environment

Beyond the bright lights of one of the city's fastest growing metropolitan areas is some of the most rugged, beautiful, and remote country around. Popular destinations such as Red Rock Canyon, Valley of Fire, Death Valley, and Mt. Charles are covered, plus lesser-known areas such as Anniversary Narrows, Arrow Canyon, Bowl of Fire, and the Wee Thump Joshua Tree Wilderness. Each trip showcases the diversity of this region, from the geological wonders and rare life forms surviving in Mojave National Preserve to ancient petroglyphs. The hikes range from easy strolls to challenging treks and include distance, time, elevation change, difficulty, and trail-use notes. A custom map accompanies every description, and GPS waypoints are given for key locations.

The only guide of its kind! The Complete Guide to the National Park Lodges is the only definitive guide of its kind--covering every lodge in America's National Parks and Monuments, from luxurious inns to rustic cabins. The authors, National Park experts, tell readers how to leave behind the hassles and headaches and make trip planning painless. Having visited nearly every national park area and lodge in the country, they share their sage advice on how to choose a lodge that will best suit an individual's taste and needs. *Now in a new, updated package with over 175 full-color photographs. *Packed with firsthand information about each property. *Includes room rates, facility information, detailed maps, and so much more!

Descriptions for nearly 500 routes, selected from the more than 5,000 established climbs in the Southern California area.

Best Easy Day Hikes Hawaii: Kauai includes detailed maps and concise descriptions for nineteen easy-to-follow hikes on the Garden Island of Kauai. These easy hikes will please all skill levels, from children to mountaineers. Discover a stunning landscape of deep valleys dripping with mist, pools fed by waterfalls, and views of some of the world's most beautiful canyons and shorelines. Look inside for: * Twenty-minute strolls to four-hour adventures * Hikes for everyone, including families * Mile-by-mile directions and clear trail maps * Hawaiian language essentials * GPS coordinates

SIX FRIENDS. In a luxury villa set high in the hills above the glamorous town of Sorrento, southern Italy, three couples gather for the perfect 40th birthday celebration. ONE BODY. Before the week is out, one of them is dead. COUNTLESS LIES. Their perfect reunion quickly becomes the holiday from hell when one of the group starts receiving anonymous messages, threatening to expose a dark secret from their university days. As old friendships are tested to the limit, it's clear that what happens in the dark past won't stay buried... A heart-racing psychological thriller that will hook you from the very first page, with twist after twist that will make your jaw drop. Fans of B.A. Paris, My Husband's Killer and Lucy Foley won't be able to put this down. If you were hooked by The White Lotus or The Watcher, you'll love this. Praise for A.A. Chaudhuri: 'Beautifully written, immaculately plotted, very clever and deliciously dark. Loved it.' Catherine Cooper 'An intriguing and intricately plotted crime story, with so many twists and turns. I defy you to work out the ending.' Howard Linskey 'Revelations and twists abound, and the characters evoke, by turns, empathy and disgust... with friends like these, who needs enemies?' Vaseem Khan 'An absolutely thrilling ride...and the twist! I thought I had it all figured out, but I was so wrong...' Lisa Hall, author of The Woman in the Woods Readers love A.A. Chaudhuri's completely addictive thrillers: 'The twists kept coming and even when I thought I figured it out, the last chapter blew my mind. Absolutely loved this one!' Reader Review 'This book was wildly addictive. Super twisty and twisted. I never saw the ending coming.' Reader Review 'Five stars is not enough for this truly jaw-dropping story...This needs to be your next read!' Reader Review 'Every time I thought I had everything worked out, the plot took another twist, and the ending blew me away.' Reader Review 'One of the best psychological thrillers ever written.' Reader Review 'I sailed through this suspense-packed thriller...And the ending? Wow!' Reader Review 'WOW. The plot twists were amazing and the ending was superb.' Reader Review 'Secrets, secrets, and more secrets! My mouth hung open at several reveals' Reader Review

With Rick Steves, Naples and the Amalfi Coast are yours to discover! This slim guide excerpted from Rick Steves Italy includes: *Rick's firsthand, up-to-date advice on the Amalfi Coast's best sights, restaurants, hotels, and more, plus tips to beat the crowds, skip the lines, and avoid tourist traps *Top sights and local experiences: See ancient art at Naples' Archaeological Museum or travel back in time at the Pompeii Forum. Relax on the beach in Positano, go for a cliffside stroll along the coast, or feast on pizza where the dish was first created *Helpful maps and self-guided walking tours to keep you on trackWith selective coverage and Rick's trusted insight into the best things to do and see, Rick Steves Snapshot Naples & the Amalfi Coast is truly a tour guide in your pocket.Exploring beyond the Amalfi Coast? Pick up Rick Steves Italy for comprehensive coverage, detailed itineraries, and essential information for planning a countrywide trip.

Hotels continue to appeal to the imagination. The sector re-invents itself time and time again and sets the limits for the ultimate overnight stay. But which hotels offer you a once in a lifetime experience? This book lists the ultimate top 150 hotels, compiled by travel and lifestyle journalist Debbie Pappyn. All hotels guarantee a unique experience: a unique view or location, the incredible luxury or inimitable charm, the sophisticated design, the service or simply manta rays and sea turtles swimming under your bed... Debbie Pappyn visited more than 1000 hotels. She draws from her own experience, adds her ultimate wish list and gives you the reason why you have to stay there. This is the ultimate 'bucket list hotel guide' and the sequel to the successful 150 Bars You Need to Visit before You Die, ISBN 9789401449120, and 150 Restaurants You Need to Visit Before You Die, ISBN 9789401454421.

This up-to-date guidebook is just the ticket for campers, hikers, mountain bikers, horseback riders, birdwatchers, nature photographers, and folks who just like to enjoy the outdoors. It offers all the details to every state and national park, recreation area, national forest, and historical park in Texas. Where appropriate, maps are provided to identify specific campsites within the larger parks, and "at a glance" charts provide a quick and easy way to determine the extent of such amenities as showers, flush toilets, electricity, etc. The unique features of each park or campground are described, as well as the recreation available, be it boating or bird watching. Whether it's for a Saturday getaway or a two-week vacation, this handy book is a great guide to outdoor fun in Texas.