The unit manager must be able to deal with a wide range of tasks in the course of the day. These could range from compiling a duty roster, writing a unit procedure, compiling an emergency plan, preparing an annual budget or answering a legal question. The unit manager must also be able to manage a team of healthcare professionals, be able to lead and motivate the team, and organise the unit so that it functions effectively and in line with the institution's vision and mission. In addition, the unit manager must be able to keep control of supplies and equipment in the unit, which must be kept in good working order and replaced when necessary. All of these aspects are covered in Introduction to health services management for the unit manager, fourth edition.

Business-to-Business Marketing is the first B2B marketing book in South Africa written by local academics. Its content therefore includes material to which South African students of B2B marketing can relate more easily. This book is about businesses marketing their products and services to other businesses and covers concepts related to this environment. It gives valuable insights into business-to-business marketing management, as well as analysing B2B buying practices, supply chain management, the selection of business customers and the development of a B2B marketing strategy. It provides readers with an understanding of what B2B marketing is and how it differs from business-to-consumer (B2C) marketing. The book has a strong theoretical basis, while also exploring many case studies from a South African perspective.

The purpose of this handbook - Know your Rights, Claim your Rights - is to provide a straightforward overview of the Constitution of South Africa; to set out the basic constitutional rights and responsibilities of all South African citizens and to assist in drawing the attention of civil society to the remedies available when their rights have not been respected and upheld.

Since 1994 there has been a surge in private land ownership by low-income citizens in South Africa. Approximately a third of residential properties registered by the Deeds Office are previously State-subsidised houses. More than 12 500 000 people live in these homes, constituting a large base of individuals requiring legal services. Many of these new property owners live at the interface between the formal and informal economy. Standard property, succession and family law approaches are often ill-equipped to suitably address the many and distinctive (power) imbalances typical of this sector.

New legal strategies affordable to both lawyer and client need to be developed. This book discusses methods for developing pro-poor contracts and land tools for low-income clients. Prenuptial and cohabitation agreements, housing rights and land ownership are explored, since they are areas core to the sustainability of the private law.

Many entrepreneurs starting up their own business have a great idea but they fail because they haven’t spent enough time planning how to carry it out. In this book, a team of successful entrepreneurs, business advisors and subject specialists lay out the process of planning and starting your own enterprise, introducing you to the world of entrepreneurship and advising how to grow a business.

Drawing on their personal experiences in the different phases of start-up and establishing their businesses they add valuable hands-on information.

Entrepreneurship – An African Perspective is a theoretical as well as practical guide to how to develop business ideas to establish a successful enterprise.

Embark on a comprehensive journey into forensic document examination with this specialised guide, tailored for aspiring forensic document examiners, investigators, legal professionals, and the judiciary. Covering a spectrum of topics, from document definition to the future of forensic document examination, Forensic Document Examination Techniques Supporting Investigations and Judicial Procedures highlights the vital role of examiners in discerning document authenticity and contributing to criminal case and civil case resolutions.

The book explores the diverse responsibilities of forensic document examiners, from consulting with law enforcement and legal practitioners to serving as expert witnesses. Forensic Document Examination Techniques Supporting Investigations and Judicial Procedures emphasises effective communication skills, providing insights into key considerations, including cases, expert evidence weight, and logical reasoning in examination reports.

Focused on the integrity of document evidence, the book discusses proper collection and preservation methods, illumination techniques, and authentication questions arising from document disputes. The concluding section delves into a range of examinations, covering paper and ink analysis, alterations, electronic signatures, and the impact of the Fourth Industrial Revolution (4IR).

The authors envision the future forensic document examiner as a multi-skilled professional navigating digital technology, biometrics, and statistics. With a positive outlook on the evolving landscape.

Although the South African Police Service (SAPS) is tasked with preventing crime and enforcing the law in South Africa, various other agencies also render assistance with crime prevention and law enforcement functions, notably traffic officers, metro police members and municipal law enforcement officers. These non-SAPS law enforcers operate primarily at the local and provincial government levels, and their services have become indispensable in the effort to fight crime. Legislation declares certain non-SAPS law enforcers to be peace officers and bestows on them various specific powers and duties that are akin to policing functions, such as the authority to regulate road traffic, the duty to prevent crime, the power to arrest, and the power to enforce municipal by-laws.

Applied Law for Law Enforcement: Traffic, Municipal Police and Law Enforcement Officers is based on the successful publication Applied Law for Police Officials. The book’s specific purpose is to equip traffic officers, metro police members and municipal law enforcement officers with the relevant legal knowledge to perform their unique duties and functions with efficiency and confidence. Applied Law for Law Enforcement Officials will enable non-SAPS law enforcers to make a positive impact on society and will enhance their contribution to the safety and security of the people of South Africa.

The book will be of value to traffic policing agencies, municipal and metropolitan policing agencies, municipal officials tasked with law enforcement, metro police and traffic training institutions, academic institutions and judicial officials.

Key Features
This book is based on the successful publication Applied Law for Police Officials. The book’s specific purpose is to equip traffic officers, metro police members and municipal law enforcement officers with the relevant legal knowledge to perform their unique duties and functions with efficiency and confidence.

Mindcraft: The Theory and Practice of Persuasive Communication provides a comprehensive overview of the various theories of persuasion.

The text covers the roles and functions of persuasion in practice in the areas of political, developmental, health, and environmental communication as well as its use in traditional media, new media and visual communication. It includes the ethics of persuasion and persuasion as a profession.

Key Features:

• The only South African title of this nature on the market
• A broader overview of various aspects of persuasive communication
• Engaging visual elements
• Current and relevant examples and case studies

Fintech Law and Regulation: An African Perspective has come about in the context of the increasing call to adapt financial regulation to cater for fintech. The book aims to provide an African perspective on the regulatory and policy issues that fintech has given rise to. The book begins by examining the different aspects of fintech, followed by the development of fintech and its penetration in Africa. Later chapters consider pertinent regulatory and policy issues that have arisen with fintech. In the final chapter, the book highlights the many lessons which can be drawn from the various chapters and makes recommendations to overcome legal and regulatory gaps.

The global financial crisis of 2008 represented a tipping point in the interaction between financial services and technology – the period from then till now has been called the ‘age of fintech boom’. On a continent where fintech is not only ‘disrupting’, but possibly ‘erupting’ rapidly, one of the biggest challenges is the lack of policy and regulatory measures and sometimes the lack of legislation and other legal instruments to provide a sound legal and regulatory framework for fintech. The book suggests that additional research is needed on the practicalities of the drafting of policies, legislation and other regulatory instruments. Regional and continental regulatory coordination and cooperation must be strengthened if our continent is to realise the full potential and benefits of fintech.

What makes this book unique is that it is the first book to explore fintech law and regulation from an African perspective, instead of drawing lessons from Europe, the UK, USA, Canada, and so on. It is written by Africans trying to find regulatory and legal solutions, for Africa. This book will be a useful resource for fintech legal and regulatory scholars, postgraduate students, compliance officers, and regulators, to name a few.

The authors hope it will stir academic and policy discourse on the various issues surrounding fintech.

How may an employer effect a dismissal that does not fall foul of the law? What is an unfair labour practice? How and when does an employer discipline an employee? How do you formulate charges? How do you prepare for an arbitration?

The answers to these and other questions can be found in this book, which aims to alert both employers and employees of their respective rights and how these rights can be enforced and protected.

This book is not an arid reflection on labour law. It is an attempt to initiate a sound understanding of the basic principles of labour law and to instil a practical approach to work-related issues. Any person, whether an employer or employee, who needs to understand labour issues without being burdened by esoteric legal principles will find this book helpful.

What is the role off marketing in the business? How is value created in the marketing process? How can I develop a marketing plan? How do I conduct market research? Is the internet the best way to help me market my product or service, or are a multichannel approach the best solution as a distribution channel option?

This completely updated sixth edition of Introduction to marketing that started out in 1998 comprises twelve chapters that focuses on recent developments in the South African marketing environment. The business setting has changed drastically in the Post-Covid-19 environment. These changes are reflected in all the chapters of the textbook.

Of special interest are the new chapters that were introduced on sustainability, social responsibility and ethical decision-making in marketing, developing the marketing plan and how marketing is dealing with changes brought by Industry 4.0.

Core Principles of Accounting – an Introduction aims to provide southern African students with a decolonised teaching and learning experience. While the science behind the discipline of accountancy is complex to decolonise, especially because many countries have adopted the International Financial Reporting Standards (IFRS), an effort has been made by the authors of Core Principles of Accounting – an Introduction to contextualise the study of accounting to a more relatable world view. This is achieved by demystifying the accounting principles thus ensuring that most students can relate to the transactions and the application of the IFRS standard.

Core Principles of Accounting – an Introduction discusses the recent developments in accounting in Africa. The textbook includes the latest definitions in accounting as per the Revised Conceptual Framework of the IASB (2018b). The names and types of businesses, as well as examples and scenarios provided will resonate with South

African students from various backgrounds as they are familiar to the South African environment.

Accounting principles have been simplified to be understandable even to students who did English as a second language. Each chapter begins with a preamble that introduces the concepts or principles discussed in the chapter. The textbook is accompanied by separate suggested solutions to the chapter exercises, extra multiple choice questions to support the students learning process, as well as power point slides to support lecturers.

Property in Housing unpacks the right of access to adequate housing (section 26 of the Constitution of the Republic of South Africa, 1996) from a property perspective. The purpose of the volume is to reassess how and to what extent property plays a role in the protection, promotion and fulfilment of this right.

The characteristics of access to ‘adequate’ housing – as articulated by the United Nations Committee on Economic, Social and Cultural Rights in its General Comment 4 – serve as an organising framework for the volume. It is within this framework that we explore how property law can be used and aligned to implement the right of access to adequate housing as a vehicle for large-scale transformative aims.

Themes that are used to explore the vigorous relationship between property and housing include the centrality of the home in housing versus proprietary conflicts; the extent to which property narrates the conception of adequate housing, absent dedicated legislative reform; and the instrumentality of property as a vehicle for transforming the housing sphere.

The property paradox in the context of the housing clause is threefold: the property institution must be curtailed to make way for housing interests; it must be utilised (with legislative measures and sometimes without) to do some of the section 26(1) heavy lifting – for instance, to provide secure tenure or ensure access to services; and it must foster a culture of regulation by way of the constitutional property clause (section 25), to provide the required access to the spaces that we envision adequate, at the costs that we consider reasonable.

The monograph first introduces the authors’ approach, methodologically and theoretically, with reference to the history of property in housing in South Africa, the limited juridical development of our understanding of ‘adequate’ housing in the constitutional dispensation, the way in which housing relates to other constitutional rights, and the characteristics of having adequate housing. The remainder explores each of the internationally recognised characteristics by drawing on property law – security of tenure, services, accessibility, habitability, affordability, location and cultural adequacy – as components of the organising framework to interpret the progressive realisation of the South African housing mandate and respecting its anti-eviction measures. The development of the normative and substantive content of the right of access to adequate housing lies in the space left incomplete by property law. As such, this monograph is a call to action for this development to be achieved in order to foster a democratic South Africa for all who live in it.

Property in Housing will be a valuable resource for subject specialists, researchers, advanced students, practitioners and the judiciary alike.

Collective Labour Law is the most thorough and comprehensive book available on the law governing the relationship between organised labour and employers in South Africa.

The book covers topics such as the recognition of trade unions as bargaining agents, how organisational rights are acquired and lost, the collective bargaining process, strikes and lock-outs.

Copious examples from case law give the reader insight not only into the law but also into the events that led to conflicts which ended up in the courts. The book is written in the clear and readable style for which the author has become acclaimed.

Collective Labour Law is part of a quartet of books by John Grogan that covers the entire field of labour law as it has developed in South Africa to date. The book is also available in digital format, which offers subscribers ongoing quarterly updates.

Mineral Law of South Africa: Text, cases and commentary aims to provide property and mineral law students, law teachers and practitioners with extracts of the important cases that have been delivered by the courts since the enactment on 1 May 2004 of the Mineral and Petroleum Resources Development Act 28 of 2002 MPRDA). A few cases from the previous mineral law dispensation have also been added.

Each chapter provides a brief introduction of law followed by a summary of the facts of the relevant case, extracts of the decision and commentary extracted from either case reviews and articles in law journals. This gives the reader case examples of the principles and an extensive discussion or review of each decision.

The casebook also includes the MPRDA and Mining Titles Registration Act 16 of 1967.

Drawing for Engineering: For Multi-disciplinary Draughting introduces the fundamentals of both technical and freehand drawing through a variety of activities and self-evaluation. For a multi-disciplinary approach and application, the book also includes chapters on mechanical engineering and the foundations of chemical, electrical, and civil drawings.

South Africa is regularly in the international spotlight for several reasons, some of which are negative, which poses challenges to PR companies.

Businesses are increasingly realising the importance of a good reputation and the value of publicising their positive achievements.

Public Relations: Theory and Practice 3e focuses on what Public Relations is about, its role in the total marketing effort.

Women and Cyber Rights in Africa explores the challenges faced by African women in cyberspace, highlighting the exacerbation of gender inequalities by emerging technologies.

Authored by African female researchers, it employs multidisciplinary approaches and Afro-feminist theories to discuss biases, stereotypes, and the impact of patriarchal structures.

The book addresses limited digital literacy, gendered cyber-criminality, and inadequate gender-sensitive policies. It aims to spur effective policy development and further research on African women's cyber rights.

Studente sal hierdie boek van groot waarde vind by hulle studie van die Strafprosesreg. Dit maak lesers vertroud met die fundamentele beginsels en waardes onderliggend aan hierdie gebied van die reg en lei hulle stelselmatig deur die proses wat op strafsake van toepassing is.

Professor J P Swanepoel (voormalige staatsadvokaat met beduidende praktiese ondervinding in die strafhowe) en Professor J J Joubert is beide afgetrede lede van die Departement Straf- en Prosesreg van die Universiteit van Suid-Afrika. Professor S S Terblanche (voorheen ’n landdros) is ’n lid van die Departement Straf- en Prosesreg van die Universiteit van Suid-Afrika en het al ruim bygedra tot die literatuur met betrekking tot vonnisoplegging. Professor S E van der Merwe was professor in Publiekreg aan die Universiteit Stellenbosch en is steeds ’n produktiewe skrywer oor hierdie vakgebied. Professor G P Kemp is ’n lid van die Departement Publiekreg van die Universiteit Stellenbosch en sy publikasies oor die strafregspleging verwys gereeld na sy spesialiseringsgebied, die internasionale strafreg. Professor D Ally is Hoof van die Departement Regte van die Tshwane University of Technology en het ’n aantal artikels geskryf met die strafproses as onderwerp, en met besondere verwysing na die impak van die Grondwet op die strafproses. Dr M T Mokoena is Hoof van die Departement Straf- en Prosesreg van die Universiteit van Suid-Afrika en lewer publikasies oor die strafprosesreg, insonderheid borgtog.

The 21st century is a century of disruption and change. The digital era and various global and local phenomena have left people and organisations with the realisation that the unexpected is the new normal. Nonetheless, in this new normal, people and organisations must still find a way to continue to function and flourish. Although South Africa faces many difficulties currently and probably for the foreseeable future, its resilient people are probably one of its major assets.

The role of the learning and development function in this continued flourishing is the central theme of this book. Managing Learning and Development in South Africa an African perspective for future-fit organisations to fill a current gap in learning and development literature in South Africa by exploring aspects such as the following:
- Managing L&D in the 21st century workplace
- Developing 21st century competencies
- Career management and career mobility in the global context
- Democratising L&D and incorporating African knowledge systems into L&D
- The role of L&D in sustainable organisational governance
- The South African L&D landscape
- The context of L&D in human resource management
- L&D, ethics and responsible organisational governance
- Creating value through L&D
- The L&D management process
- Quality assurance in L&D
- The profession and practise of L&D in South Africa.

The Conduct of Financial Institutions (COFI) Bill aims to regulate market conduct in the financial sector. This legislative instrument will repeal the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS Act) and will regulate market conduct in keeping with the objectives of the Twin Peaks system of financial regulation.

The commentary provides some background on the objectives of the COFI Bill and the way in which these objectives will be realised. In addition, it provides information on how the COFI Bill builds onto the FAIS Act and evaluates new aspects of market conduct zqthe possible impact of the COFI Bill on the financial services industry and is a helpful tool to assist financial services providers in preparing their compliance framework for the implementation of the provisions of the eventual Conduct of Financial Institutions Act.