Sales drive the business world and the economy. However, sales in any business need to be managed to ensure that the business achieves its objectives. This is where the function of sales management comes into the business structure: it plays the key role of ensuring that salespeople succeed at selling. The profitability of the organisation depends on how successfully sales managers lead their sales force.

The sales manager is responsible for the strategic planning of the sales force, which includes the management of the selling process and organising the sales activities within the sales department. With the third edition of this textbook, the authors hope that both industry and academia will be able to use the information to better understand and implement the different functions of sales management. Concepts are presented in such a manner that a student new to the field will easily grasp them.

Discover Vice President-elect Kamala Harris's New York Times bestselling book about the core truths that unite us and the shared values that will see us into the future.

'A life story that genuinely entrances' Los Angeles Times

The daughter of immigrants and civil rights activists, Vice President-elect Kamala Harris was raised in a California community that cared deeply about social justice. As she rose to prominence as a political leader, her experiences would become her guiding light as she grappled with an array of complex issues and learned to bring a voice to the voiceless.

Now, in The Truths We Hold, Harris reckons with the big challenges we face together. Drawing on the hard-won wisdom and insight from her own career and the work of those who have most inspired her, she communicates a vision of shared struggle, shared purpose, and shared values as we confront the great work of our day.

The shocking, definitive account of the 2020 election and the first year of the Biden presidency by two New York Times reporters, exposing the deep fissures within both parties as the country approaches a political breaking point.

This is the authoritative account of an eighteen-month crisis in American democracy that will be seared into the country’s political memory for decades to come. With stunning, in-the-room detail, New York Times reporters Jonathan Martin and Alexander Burns show how both our political parties confronted a series of national traumas, including the coronavirus pandemic, the January 6 attack on the Capitol, and the political brinksmanship of President Biden’s first year in the White House.

From Donald Trump’s assault on the 2020 election and his ongoing campaign of vengeance against his fellow Republicans, to the behind-the-scenes story of Biden’s selection of Kamala Harris as his running mate and his bitter struggles to unite the Democratic Party, this book exposes the degree to which the two-party system has been strained to the point of disintegration. More than at any time in recent history, the long-established traditions and institutions of American politics are under siege as a set of aging political leaders struggle to hold together a changing country.

Martin and Burns break news on most every page, drawing on hundreds of interviews and never-before-seen documents and recordings from the highest levels of government. The book asks the vitally important (and disturbing) question: can American democracy, as we know it, ever work again?

Wat wag daar om ontdek te word net vyf en twintig trappe na benede?

Wanneer Renée Verster-Roux haar swart gewaad, donker grimering en skarlaken lipstif aansit, klim sy trap vir trap af na die wêreld van haar alterego. As Lisbé is sy nie meer die swartskaapdogter van die ryk Versters nie, maar ʼn bedrewe knoeier wat haar voordoen as ʼn waarsêer om haar trust fonds aan te vul.

Vir haar is Janine Oosterhuis, ʼn doktersvrou wat oortuig is haar man wil haar vermoor, presies die tipe kliënt wat sy soek: skatryk en paranoïes. Maar die dag toe dié vrou met die groot diamante en bang oë haar huis binnestap, het alles verander.

Hoe kon sy voorsien dat iemand die vrou werklik sou vermoor? Terwyl Renée ondersoek instel, veg sy teen nuwe herinneringe en teisterende nagmerries van die dag toe haar driejarige broertjie dood is. Hoe meer sy probeer uitrig hoe groter raak haar ma, Melisandré, se afksu. En dan is daar haar ontwikkelende gevoelens jeens Hermann, die onweerstaanbare polisieman.

Wat het daardie dag met haar boetie gebeur? Is dit waarom haar ma haar herhaaldelik straf en oënskynlik haat? En waarom bly sy droom van die kelder in hulle Bayswaterhuis? Wat wag daar om ontdek te word, net vyf en twintig trappe na benede? Renée móét onthou as sy haar lewe wil terug hê.

In the sixth and final season of LUCIFER, we close the chapter on our crime-solving Devil.

With Los Angeles no longer the battleground for his angelic siblings, Lucifer’s relationship with Chloe has never been stronger. Life is good. But if we know anything about this fallen angel, it’s that his past always finds a way of catching up to him!

The biggest debut of 2024 and a hilarious mystery with a killer hook. Perfect for fans of Knives Out and Only Murders in the Building.

Frances always said she'd be murdered... She was right.

In 1965, seventeen-year-old Frances Adams was told by a fortune teller that one day she'd be murdered. Frances spent the next sixty years trying to prevent the crime that would be her eventual demise. Of course, no one took her seriously - until she was dead.

For Frances, being the village busybody was a form of insurance. She'd spent a lifetime compiling dirt on every person she met, just in case they might turn out to be her killer. In the heart of her sprawling country estate lies an eccentric library of detective work, where the right person could step in and use her findings to solve her murder.

When her great-niece Annie arrives from London and discovers that Frances' worst fear has come true, Annie is thrust into her great-aunt's last act of revenge against her sceptical friends and family. Frances' will stipulates that the person who solves her murder will inherit her millions.

Can Annie unravel the mystery and find justice for Frances, or will digging up the past lead her into the path of the killer?

Theo Silva. Rowdy bull rider, notorious ladies' man, scorching hot trouble wrapped up in a drool-worthy package. And he's looking at me like I might be his next meal.

I'm almost free of my toxic marriage and have sworn off men entirely. So all I see when I look at Theo is temptation served up with a heaping side of heartbreak. The man is hard to trust-and even harder to resist. Make that impossible. Because Theo is persistent. And no matter how hard I try to freeze him out, he melts my icy exterior and pulls apart all my defences.

Then I spend the singular hottest night of my life with him.

It was supposed to be a one-time thing.

A secret.

But that little plus sign is going to make this secret impossible to keep.

Now in its fifth edition, Wärnich’s Human Resource Management in South Africa provides the complete introduction to Human Resource Management in the challenging business world of modern day South Africa.

Dramatic changes in both the external and internal environment of organisations in South Africa since the beginning of the twenty-first century have resulted in employees increasingly expecting to be part of the decision-making process. This change, combined with developments in technology, means that human resource (HR) managers are now faced with new and important challenges.

In this situation, increasing pressure is being exerted on HR managers in South Africa to make a more significant contribution to the success of their organisations – how can organisations in South Africa deal with the complexity, speed and magnitude of these changes and still create and achieve a competitive advantage?

Features:

• Provides a thorough and comprehensive introduction to Human Resource Management in the challenging business world of modern day South Africa, thus ensuring that students develop a comprehensive understanding.
• The new edition fully addresses the latest human resource management (HRM) legislation, techniques, procedures and practices which are needed to successfully address the challenges faced by companies and aspiring HR professionals. This provides invaluable real-life contextualisation for students.
• Throughout, the new edition emphasises to students, the crucial importance of the well-being of employees to any organisation’s chances of ultimate success, and how people are the most important asset to a business.
• The practical examples and extensive case studies presented in this book fully illustrate the diversity and the richness of current initiatives used to improve the science and practice of human resource management in South Africa, thus ensuring that students can directly relate their studies to the reality of working life in South Africa.
• The balanced mix of chapters, emphasising diverse approaches and practices from leading organisations, enables students to draw lessons and guidelines from the experiences shared in this book and so further enrich their knowledge and understanding.

Robert Schapiro always wanted to fly. Challenging anti-Semitic bullying, mockery and fierce rivalry, he realised his dream by earning his wings in the South African Air Force and going on to command C-47 Dakotas in the Border War.

He joined South African Airways (SAA) in 1979, soon learning it was a time when SAA crews were dominated by the ‘Royal Family’ – captains who thought themselves above the rules and who spent time overseas on drinking binges or coaxing air hostesses to be their ‘airline wives’.

When sanctions forced SAA to cut back on its routes, he was seconded to Japan’s Nippon Cargo Airlines, routinely flying between New York and Tokyo, and grappling with often-hilarious cultural misunderstandings as he adapted to a Japanese style of operations.

Schapiro is disarmingly frank about life as an international pilot. He divulges near misses, emergency landings, navigation errors, passenger shenanigans (seat sex, anyone?), how pilots control rowdy travellers and absorbing detail about the technique of flying different aircraft types. Uplifting and humorous, his memoir offers a rare slice of aviation history.

Eve should never have married Don Hathaway. Yes, he gave her two beautiful children - Olly and Tabitha - but he is a bully. Worse than that, he hurts her. But, after one drunken rage too many, she has the courage to leave him. Eve is warned that it's a difficult path, yet she needs to give her children hope for the future.

Don, however, is bitter. And getting away entirely from him proves impossible. Until the day, Eve tries to teach him a lesson - and it all goes horribly wrong.

Eve loves her children but now she carries a terrible burden that she dares not share. Has she betrayed her and her children's futures?

Betrayal is Lesley Pearse's brilliant new pageturner.

This major, definitive anthology of writings is a complete and up-to-date guide to environmental literacy. This major anthology is the first to apply a fully interdisciplinary approach to environmental studies. A comprehensive guide to environmental literacy, the book demonstrates how the sciences, social sciences, and humanities all contribute to understanding our interrelationships with the natural world. Though not specialized, Environment is a book that even specialists can learn from. Ten innovative case studies--climate shock, species endangerment, nuclear power, biotechnology, sustainable development, deforestation, environmental security, globalization, wilderness, and the urban environment-are followed by readings from specific disciplines. These can be integrated with the case studies to shape individual interests and teaching strategies. The volume presents an imaginative array of texts, from scientific papers to poetry, legal decisions to historical accounts, personal essays to economic analysis. Taken together, these selections provide a balanced, authoritative, and up-to-date treatment of key issues in environmental studies.

In this haunting tale of love and learning, the existential chaos of a life ravaged by circumstance takes on a rhythm of its own, one bound by loss and loneliness, but also an intelligent awareness of self. Sometimes melancholy, sometimes brutal, occasionally funny and infuriating, a journalist-comrade-lover caught up in the shade and shadow of politics and social injustice faces treachery and betrayal on every level.

Set against the backdrop of a cityscape that taunts and tantalises, this is where love fails and passion wanes, “where suffering has no meaning”, where an individual escapes death only to find himself confronted with choices wrought by remorse and retribution, by conscience and character. And yet, with all trauma, there is a distinct musicality to the lyrical unpacking that follows a string of small things …

What is the social responsibility of businesses? What is the role of ethics within corporate governance? How should organisations manage ethics from within? Business Ethics 6e offers an introduction to the theoretical underpinnings of the field of business ethics, as well as practical guidance on governing and managing ethics in organisations. It tracks global developments in areas such as corporate ethical culture and highlights their relevance within the southern African context.

The new edition is aligned with the South African Companies Act and with the Fourth King Report on Corporate Governance. This textbook is suitable for BCom students following courses in ethics and can also be used for graduate and postgraduate modules in business management and human resource management. Given the growing emphasis on corporate governance, the book is also of relevance to business practitioners as it addresses key ethical issues affecting organisations in the twenty-first century.

Features:

• Content is aligned to the King IV Code on Corporate Governance.
• Updated information on the Companies Act of South Africa.
• New case studies show how theory can be applied to business scenarios.
• Content is aligned to the King IV Code on Corporate Governance.
• The latest information on the Companies Act of South Africa, including social and ethics committees, is included.
• The fourth generation guidelines issued by the Global Reporting Initiative are discussed.
• New case studies show how the theory can be applied to business scenarios.

Project Management in Perspective (second edition) introduces the fundamentals of project management.

The approach is interdisciplinary and ensures that the essential processes are thoroughly covered and relevant to various business contexts. The title is written for undergraduate courses offered by departments of Business Management and Logistics Management at universities and universities of technology.

Features:

• Keywords and concepts are cleary defined.
• 'Food for thought' boxes illustrate the theory and engage the reader.
• Exercises in each chapter provide opportunities to gain practical experience.
• Case studies have been updated.
• Includes new perspectives and ideas regarding Project Management.
• Reflection boxes provide opportunity for students to assess the knowledge they've gained.

Psychology: An introduction is a comprehensive first-year psychology textbook written for South African students.

Interest is engaged through narrative introductions, research findings and relevant case studies, giving students the tools to develop their own ideas and to engage critically with the content.

The fifth edition engages more reflectively on the discipline with a greater focus on developing a decolonial and African-centred psychology, thus supporting universities with the transformation of curricula.

Knocked Up
They say that opposites attract. Well, for slacker Ben (Seth Rogen) and career girl Alison (Katherine Heigl), that's certainly the case - at least for one intoxicated evening. Two months and several pregnancy tests later, Ben and Alison go through a hysterically funny, anxious and heartwarming journey that leads to huge laughs in this outrageous comedy hit!

Superbad
Seth (Jonah Hill) and Evan (Michael Cera) want nothing more than to hook up with girls they like before they head off to college. To do that, though, they need to get alcohol for the big party that night. With the help of their friend Fogell, a.k.a. McLovin (Christopher Mintz-Plasse), and his fake I.D., the three of them go on a hilarious chase for that elusive booze, dodging incompetent cops (Seth Rogen and Bill Hader) while attempting to reverse a lifelong losing streak in one hilarious night.

The 40 Year Old Virgin
40-year old Andy Stizer (Steve Carell) has done quite a few things in his life. He's got a cushy job at an electronics superstore, a nice apartment with a proud collection of action figures. But there's just one thing he hasn't gotten around to doing yet... Andy's never, ever had sex - not even by accident. A big deal? Well, for Andy's buds at the store, it sure is. Although they think he's a bit of an oddball, they consider it their duty to help Andy out of his dire situation.

Talladega Nights
NASCAR stock car racing sensation Ricky Bobby (Will Ferrell) is a national hero because of his 'win at all costs' approach. He and his loyal racing partner, childhood friend Cal Naughton Jr. (John C. Reilly), are a fearless duo known as 'Shake' and 'Bake' by their fans for their ability to finish so many races in the #1 and #2 positions, with Cal always in second place. When flamboyant French Formula One driver Jean Girard (Sacha Baron Cohen) challenges 'Shake' and 'Bake' for the supremacy of NASCAR, Ricky Bobby must face his own demons and fight Girard for the right to be known as racing's top driver.

Adapted from the Grantchester Mysteries novels, this fourth season will feature James Norton’s final episodes as character Sidney Chambers, the charismatic, jazz-loving clergyman, and one half of the unlikely crime-fighting duo based in 1950s Grantchester.

Zapiro comes of age in this 21st annual.

Zuma once again takes centre stage for all the wrong reasons along with his cronies the Guptas and his nemesis Malema. It’s the year of the hashtag. #RhodesMustFall begat #FeesMustFall, also #Racism/#Sexism and #ZumaMustFall. With Nenegate and SARS wars, it’s the rand that’s really falling. Meanwhile, Pravin and Thuli fight the good fight.

Each cartoon is worth a thousand words and helps us make sense of our crazy, beautiful country where fact is indeed stranger than fiction.

The Covid-19 pandemic has had an immeasurable effect on the world and redefined for us what is truly important. We’re witnessing a reversion to the basics of Maslow’s hierarchy as we find ourselves seeking to safeguard our physical, emotional, mental and spiritual wellbeing. Why? Because we no longer have the luxury of certainty.

For generations, we’ve grown up believing that studying for a defined career and securing a job would guarantee our future. This 'essential' and predictable sequence marked us as productive members of society. But is our society even a healthy one? Are we heading in the right direction or have we been blinded by collective greed and delusion? How can we justify such inequality and environmental degradation in the world? These were questions being asked even before Covid struck – and now the pandemic has accelerated a desire for change. For all the stress and disruption Covid has caused, we now have a gilt-edged opportunity to change things for the better. Now is the time for each of us to cultivate new skills, qualities and characteristics to bring about the collective future we want.

FutureNEXT plots a new way forward by combining the accessible thinking of future strategist John Sanei with the deeply thought economic and philosophical principles of Dr Iraj Abedian. The result is a book about the things we need to rethink so that we may step confidently into the future. About the new roles and responsibilities we will each have as consumers, employees, employers, entrepreneurs and executives. And ultimately about reimagining a more harmonious, systemically fair and sustainable, yet prosperous world.

Secret agent Harry Tasker is a top spy in the ultra-secret Omega Sector — although to his wife Helen, he’s just a dull computer salesman. But while Harry’s been busy saving the world, Helen’s been gathering secrets of her own.

When their two lives unexpectedly collide, Harry and Helen find themselves in the clutches of international terrorists, fighting to save not only their marriage, but also the world.

Danielle Steel returns with an irresistible novel about a woman whose seemingly perfect life comes crashing down—and learns to find joy in rising above.

Darcy Gray is a successful influencer with her blog, The Gray Zone, trusted by more than a million followers for her integrity and taste. At forty-two, she has the life she wants in many ways. Darcy and her husband, department store magnate Charles Gray, are a power couple in Manhattan and on the international stage. Their beloved twin daughters are each enjoying their junior year abroad, Penny in Hong Kong and Zoe at the Sorbonne in Paris.

To celebrate twenty years of marriage, Darcy impulsively flies to Rome to surprise Charlie, who is tending to business interests there. Instead, she gets the shock of her life, which upends her whole world.

Still reeling, Darcy flees to Paris to see Zoe. But a rapidly escalating worldwide health crisis forces her to remain indefinitely in France. Suddenly thrust into a gray zone of her own, her forced separation from Zoe and the rest of her family feels like too much to bear . . .

Until Darcy finds a welcoming refuge in the home of the aging French movie star Sybille Carton. There, she meets a widowed American engineer and former Marine who is also stranded. Bill Thompson is kind and courteous but also carries an air of mystery about him. In this shared confinement, and despite worries about her girls, Darcy begins to see glimpses of new possibilities.

In Resurrection, Danielle Steel poignantly shows how the hardest of times can give birth to a beautiful new life.

This brand new book addresses disability issues, including inclusive education, advocacy and empowerment. Aimed specifically at students studying in South Africa, this book attempts to plug the gap between policy, services and rights for disabled people in South Africa, whilst also helping readers to find a new world view. This book is suitable for both first year undergraduates in inclusive education and senior students and also academics looking to advance theory and lay good foundations for comprehensive, evidence-based practice.

New BBC drama from the creators of Sherlock.

1897. English lawyer Jonathan Harker travels to Transylvania to meet a new client - and a legend is about to get fresh blood...

From the snow-capped Carpathians to a death-haunted ship to the beating heart of London, the makers of ‘Sherlock’ bring you a brand new take on the most famous vampire of them all: the magnificent, brooding, deliciously deadly Count Dracula.

Authoritative and informative, Southern African Moths & Their Caterpillars provides a comprehensive overview of the moth fauna of the region.

Featuring more than 1,500 of the 11,000 species occurring here, the guide focuses on those that are most abundant, of economical or ecological importance, conspicuous or unusual.

This essential guide offers:

• Authoritative text richly supported with photographs of both adult moth and larva
• Clear ID pointers plus information on biology, habitat and distribution
• An informative introduction covering evolution, life cycle, diversity and ecological importance of moths