Sales drive the business world and the economy. However, sales in any business need to be managed to ensure that the business achieves its objectives. This is where the function of sales management comes into the business structure: it plays the key role of ensuring that salespeople succeed at selling. The profitability of the organisation depends on how successfully sales managers lead their sales force.

The sales manager is responsible for the strategic planning of the sales force, which includes the management of the selling process and organising the sales activities within the sales department. With the third edition of this textbook, the authors hope that both industry and academia will be able to use the information to better understand and implement the different functions of sales management. Concepts are presented in such a manner that a student new to the field will easily grasp them.

The Law of Persons in South Africa offers a clear and accessible introduction to the principles of the law of persons.

The text is thoroughly updated to reflect common law developments within the field. The second edition also introduces a focus on transformative constitutionalism, as it relates to status, together with a more integral and expanded synthesis of common law and African customary law. Where relevant, aspects of legal ethics, social justice, problem solving and comparative law are foregrounded, at the appropriate level, and critical, reflective and skills-based development is supported by the text's unique pedagogical design. The text is directed at undergraduate modules in the law of persons, within the LLB degree programme.

New to this edition:

• The text and features are updated, to reflect legal developments that have occurred within the recent period;
• The second edition includes a new chapter addressing transformative constitutionalism, as it relates to status;
• The second edition reflects a more integral and expanded synthesis of common law and African customary law, throughout;
• Material relating to surrogacy and curatorship now reflects additional substantive matter, to support comprehension of the material;
• Where relevant, legal ethics, social justice, problem solving and comparative aspects of law are foregrounded, at the appropriate level;
• The text's unique pedagogical design strengthens the development of readers' skills in critical and reflective engagement with the subject matter;
• To support educational outcomes, teaching and learning material is enriched and expanded

A scandalous double homicide opens the psychological case files on Alex Cross . . .

When a glamorous socialite and high school principal are found murdered, lying half naked in a car, the shocking double homicide dominates tabloid headlines. Kay Willingham was a well-known philanthropist and ex-wife of the US vice president. Randall Christopher was a respected educator with political ambitions, as well as a wife and family.

Alex Cross knew both victims well. Especially Kay, who had been his patient once. And maybe more. Cross is left grieving, questioning who would want them dead, and why.

While Cross's former Metro Homicide partner John Sampson tracks Christopher's final movements, Cross and FBI Special Agent Ned Mahoney travel to Alabama to investigate Kay's past. They discover that although Kay had many enemies, none of them had a full motive.

In a world of trouble, corruption, and secrets, Cross is left facing a desperate choice between breaking a trust and losing his way . . .

Now in its fifth edition, Wärnich’s Human Resource Management in South Africa provides the complete introduction to Human Resource Management in the challenging business world of modern day South Africa.

Dramatic changes in both the external and internal environment of organisations in South Africa since the beginning of the twenty-first century have resulted in employees increasingly expecting to be part of the decision-making process. This change, combined with developments in technology, means that human resource (HR) managers are now faced with new and important challenges.

In this situation, increasing pressure is being exerted on HR managers in South Africa to make a more significant contribution to the success of their organisations – how can organisations in South Africa deal with the complexity, speed and magnitude of these changes and still create and achieve a competitive advantage?

Features:

• Provides a thorough and comprehensive introduction to Human Resource Management in the challenging business world of modern day South Africa, thus ensuring that students develop a comprehensive understanding.
• The new edition fully addresses the latest human resource management (HRM) legislation, techniques, procedures and practices which are needed to successfully address the challenges faced by companies and aspiring HR professionals. This provides invaluable real-life contextualisation for students.
• Throughout, the new edition emphasises to students, the crucial importance of the well-being of employees to any organisation’s chances of ultimate success, and how people are the most important asset to a business.
• The practical examples and extensive case studies presented in this book fully illustrate the diversity and the richness of current initiatives used to improve the science and practice of human resource management in South Africa, thus ensuring that students can directly relate their studies to the reality of working life in South Africa.
• The balanced mix of chapters, emphasising diverse approaches and practices from leading organisations, enables students to draw lessons and guidelines from the experiences shared in this book and so further enrich their knowledge and understanding.

Information and Communication Technology (ICT) is indispensable in the spheres of business, government, education, and entertainment. It makes Internet marketing, e-government, elearning and online chat services possible, as well as e-commerce. With the radical impact of Covid-19 on consumer behaviour and buying patterns, it is now more crucial than ever for business training to cover at least the basics of e-commerce.

E-Commerce in South Africa explores the ways in which entrepreneurs and managers can make use of e-commerce to improve their contact with their customers and enhance their business and marketing strategies.

This multipurpose book will be invaluable to people involved in any form of business or government institution that relies on ICT. Those who will benefit from this book include students of business, business analysts, web page designers and webmasters, entrepreneurs and CEOs, risk managers, marketers, advertising specialists, logistics managers, strategic planning specialists and trainers in the business and ICT fields.

Die Kapenaars Hester Human en haar argitekman, André, het besluit om ’n verwaarloosde huis op ’n plattelandse dorp in Frankryk te koop en te restoureer as ’n vakansiehuis. ’n Jaar in Provence sal hulle en hul twee kinders, Manon en Emile, net goed doen.

Maar net voordat hul jaar in Provence aanbreek, gebeur daar iets tragies wat die Humans se lewe vir altyd verander.

Die huisrestourasie gaan voort, maar die gesin spartel om te verwerk wat gebeur het.

A dedicated CIA agent becomes an unexpected ally to a woman haunted by the kidnapping of her family, in Suspects, a thrilling novel from international number one bestselling author Danielle Steel.

Theodora Morgan is fashion royalty. Founder of a wildly popular online shopping service, she is one of the most successful businesswomen in the world, although she prefers to keep a low profile, especially in recent months. It was a year ago when the unthinkable struck her family: her husband, industry mogul Matthieu Pasquier, and their son were kidnapped and held for ransom - a nightmare that ended in tragedy. The case has gone cold, despite evidence linking the crime to Matthieu's Russian competitors. Theo has reluctantly gone back to work running her company.

On the flight to a launch party for one of her highly anticipated pop-up shops in New York City, she crosses paths with high-society 'networkist' Pierre de Vaumont. Theo politely invites him to her event - unaware that Pierre has been flagged by the CIA. Senior supervising CIA operative Mike Andrews investigates Pierre's suspicious Russian contacts and clears him to enter the country, but when he realizes that Theodora Morgan is on the same flight, he becomes concerned for her safety.

Posing as a lawyer, Mike begins a covert mission - starting with Theo's opening party. When Mike and Theo meet, their connection is instant, but Theo is completely unaware of Mike's true objective or identity . . . or that the life she is rebuilding is in grave danger.

In this haunting tale of love and learning, the existential chaos of a life ravaged by circumstance takes on a rhythm of its own, one bound by loss and loneliness, but also an intelligent awareness of self. Sometimes melancholy, sometimes brutal, occasionally funny and infuriating, a journalist-comrade-lover caught up in the shade and shadow of politics and social injustice faces treachery and betrayal on every level.

Set against the backdrop of a cityscape that taunts and tantalises, this is where love fails and passion wanes, “where suffering has no meaning”, where an individual escapes death only to find himself confronted with choices wrought by remorse and retribution, by conscience and character. And yet, with all trauma, there is a distinct musicality to the lyrical unpacking that follows a string of small things …

“We thank you for the inspiration and strength

That you have given to Madiba,

Enabling him, over so many years, to draw out the best in others,

rousing us always, by word and example,

to seek the highest good for every child of this nation.”

So prayed Archbishop Thabo Makgoba with Nelson Mandela in his home in 2009 at the request of Graca Machel. This marked the start of an unusual relationship between southern Africa’s Anglican leader and Mandela in his quietening years. Join Makgoba in his journey towards faith, from his boyhood in Alex as the son of a ZCC pastor to Bishopscourt and praying with Mandela. He shares his feelings about his pastoral approach to the world icon, and how they influenced his thinking on ministering to church and nation in the current era. What did praying with those nearest and dearest to Mandela mean? What was his spirituality? In trying to answer these questions, Makgoba opens a window on South Africa’s spiritual make-up and life.

Being a successful entrepreneur in the 2020s involves more than enthusiasm and a good eye for a new opportunity. A thorough understanding of the essential business functions, as explained in this edition of Business Management for Entrepreneurs, is a prerequisite for entrepreneurs who want to take their business to the next growth stage.

Business Management for Entrepreneurs guides the entrepreneur through the eight business functions: general management, finance, marketing, operations management, purchasing and the supply chain, human resources, information management and public relations. These management and managerial skills are essential to successfully managing a business which employs more people than when it was initially established.

This edition has been updated to highlight the economic factors and technologies that influence business functions relevant to entrepreneurs. Business Management for Entrepreneurs is an invaluable resource for students studying Entrepreneurship, all young entrepreneurs planning to start their own business, and entrepreneurs who have their own business but want to learn more about managing the business functions as the business grows.

'Find where you belong and make that place your own...'

Tanner has spent his whole life moving from place to place, belonging nowhere. So when his dying grandmother reveals the name and location of the father he never knew, he plans to visit Asheboro to lay the past to rest, then move on - just as he always has.

Kaitlyn knows exactly where she belongs. In Asheboro, she's built a life for herself and her kids that she's proud of, especially after the turmoil of divorce. But when she meets lone wolf Tanner, she can't help but feel something has been missing until now.

Jasper will never belong again. He had everything - and he lost it all. Now with only his old dog Arlo for company, he lives quietly, haunted by the tragic accident that took place decades before.

Three strangers' worlds are about to collide, changing the trajectory of all their lives. Because some paths cross, some merge, and others guide you home...

From the much-loved bestselling author of The Notebook comes a brand-new emotional and powerful novel about the journeys we take and those who touch our hearts along the way.

Summoned to an unnerving, abandoned theme park to retrieve a body, Dr Kay Scarpetta is devastated to learn that the victim is a man she once loved. While teaching in Rome during the early days of her career, Scarpetta had a love affair with acclaimed astrophysicist Sal Giordano that led to a lifelong friendship.

The murder scene is bizarre, with a crop circle of petals around the body, and Giordano's skin is strangely red. Scarpetta's niece Lucy believes he was dropped from an unidentified flying craft. Scarpetta knows an autopsy can reveal the dead's secrets, but she is shocked to find her friend seems to have deliberately left her a clue.

As the investigators are torn between suspicions of otherworldly forces, and of Giordano himself, Scarpetta detects an explanation closer to home that, in her mind, is far more evil . . .

In some settings, such as Ireland, contiguous Catholic and Protestant states are often not conducive to good relations or neighbourliness. In colonial and imperial southern Africa, formal inter-state arrangements took place at the expense of a third party - subjected African peoples.

Three Wise Monkeys explores some of the contradictions, silences and oversights, and working misunderstandings that arise when an emerging Anglophone, Protestant, industrial and urbanising state - South Africa - develops side by side with Mozambique - a Lusophone, Catholic, commercial, rural colony.

In three volumes, Charles van Onselen examines the intertwined relations between South Africa and Portugal's chronically weak east coast colony, as expressed through the migrant labour system, the tourist trade, the rise and fall of LM Radio and the extraordinary tale of the Lourenço Marques Lottery. These areas constituted zones of cross-cultural, transnational interaction that both states were reluctant to acknowledge formally, choosing instead to 'see no evil, speak no evil and hear no evil' for much of the 20th century.

Three Wise Monkeys presents a startling new way of viewing the entangled, often hidden, economic, political and social dynamics that informed the rise of 20th-century South Africa, often at the expense of neighbouring Mozambique.

The volumes are:

• Volume 1: The Makings Of An African Economic Tragedy - Mozambique, circa 1500-1960
• Volume 2: Through The Turnstiles Of The Mind - White South Africans and the Freedoms Of Mozambique, circa 194-1975
• Volume 3: The Quest For Wealth Without Work - The Lourenco Marques Lottery, Protestant Panics and the South African White Working Classes , circa 1890-9165

This South African edition of Microeconomics is essential reading for all students taking introductory economics modules on undergraduate courses throughout South Africa. It is also ideal for use with the microeconomics component of MBA courses.

The text contains updated case studies, set against a South African context to illustrate how the principles of economics relate to your life. The news articles are based on news events in South Africa along with questions to help you apply your knowledge and to build your understanding.

This text is designed to give you the confidence and ability to think like an economist.

#FeesMustFall, the student revolt that began in October 2015, was an uprising against lack of access to, and financial exclusion from, higher education in South Africa. More broadly, it radically questioned the socio-political dispensation resulting from the 1994 social pact between big business, the ruling elite and the liberation movement.

The 2015 revolt links to national and international youth struggles of the recent past and is informed by Black Consciousness politics and social movements of the international Left. Yet, its objectives are more complex than those of earlier struggles. The student movement has challenged the hierarchical, top-down leadership system of university management and it’s ‘double speak’ of professing to act in workers’ and students’ interests yet enforce a regressive system for control and governance. University managements, while one one level amenable to change, have also co-opted students into their ranks to create co-responsibility for the highly bureaucratised university financial aid that stand in the way of their social revolution.

This book maps the contours of student discontent a year after the start of the #FeesMustFall revolt. Student voices dissect coloniality, improper compromises by the founders of democratic South Africa, feminism, worker rights and meaningful education. In-depth assessments by prominent scholars reflect on the complexities of student activism, its impact on national and university governance, and offer provocative analyses of the power of the revolt.

Wanneer spraakstramme skaapboer Jada Olivier op sy Karooplaas Erfdeel met die bewustelose, gebroke liggaam van ’n vreemdeling aankom, sluit hy die ketting van die plaashek en raak ’n gevangene van sy besluit.

“Die Onsigbare is ’n rare spin van die tradisionele plaasroman . . . bevestigend, andersmakend en uiteindelik vierend.” – Frederik de Jager

“’n Mens moet dit verwelkom as ’n profetiese roman van ons tyd.” – Kerneels Breytenbach

An irresistible romp through the history of magic, from alchemy to unicorns, ancient witchcraft to Harry's Hogwarts - packed with unseen sketches and manuscript pages from J.K. Rowling, magical illustrations from Jim Kay and weird, wonderful and inspiring artefacts that have been magically released from the archives at the British Library.

This spellbinding book takes readers on a journey through the Hogwarts curriculum, including Herbology, Defence Against the Dark Arts, Astronomy, Divination and more. Discover the truth behind making the Philosopher's Stone, create your very own potion and uncover the secret of invisible ink. Learn all about the history of mandrake roots and dragons, discover what witches really used their brooms for, pore over incredible images of actual mermaids and read about real-life potions, astronomers and alchemists. The perfect gift for aspiring witches and wizards and any Harry Potter fan.

Celebrating twenty years of Harry Potter magic, and produced in association with the British Library to support their major exhibition, Harry Potter: A History of Magic.

The second, revised edition of Healing for Trauma: In The South African Context is an in-depth, comprehensive guide that is grounded in decades-long, first-hand experience in trauma counselling. The second edition has not only been updated and revised, but also contains new chapters, as well as passages on the effect of Covid-19.

Both trauma counsellors and victims will benefit from the accessible, relevant content, which contains general wisdom and spiritual guidance. Each chapter contains valuable guidelines on how to support people who have experienced specific forms of trauma within the South African context.

This updated edition will appeal to a wide variety of groups within the South African society. Although the book has been written from a Christian perspective, the trauma techniques are scientifically sound and can be used by a broader general market. Individual healing has a rippling effect on the community as a whole, and benefits everyone. Yvonne Retief's central message is one of hope: there is healing and hope for victims of trauma.

The third edition of Database Principles maintains its engaging writing style and brevity; its unique balance between theory and practice; and its wealth of examples throughout the text. It provides a solid and practical foundation for the design, implementation and management of database systems. The new edition has been updated with all the latest developments and technologies and incorporates a generous number of localised and motivating business vignettes that tie the concepts to real-life situations. The coverage of SQL provides numerous examples and simpler explanations that focus on areas most important for a database career. This edition is suitable for a first course in databases at undergraduate level and will also provide essential material for conversion postgraduate courses. Providing comprehensive and practical coverage of core database concepts, it is an ideal text not only for those studying database management systems in the context of computer science, but also those on courses in the areas of information systems and business information technology.

One morning Laine wakes up to discover that the man she's been married to for 15 years has been secretively living out a monstrous lie. Her world is tilted on its axis. Now she must unstitch her existence, and peck through the pieces of her past...

Just as Laine thinks she's reached the end of uncovering all the bitter truths, a child appears who demands her attention. This small, fierce person forces her to see the horror and ignites the tiniest flame of hope within.

A brilliant debut novel.

Freya Lockwood has avoided the quaint English village in which she grew up for the last twenty years. That is until news arrives that Arthur Crockleford, antiques dealer and Freya's estranged mentor, has died . . . and the circumstances seem suspicious.

But when a letter from Arthur is delivered, sent just days before his death, and an ordinary pine chest concealing Arthur's journals, including reservations in her name, are revealed, Freya finds herself sucked back into a life she'd sworn to leave behind.

Joining forces with her eccentric Aunt Carole, Arthur's staunch best friend, Freya follows both clues and her instincts to an old manor house for an 'antiques enthusiasts weekend'. But not is all as it seems; the antiques are bad reproductions and the other guests are menacing and secretive.

Can Freya and Carole solve the mystery surrounding the weekend before a killer strikes again?

From the New York Times bestselling author of The Atlas Six comes Masters of Death, a story about vampires, ghosts, and death itself.

There is a game that the immortals play. There is only one rule: Don’t lose.

Viola Marek is a struggling real estate agent, and a vampire. But her biggest problem currently is that the house she needs to sell is haunted. The ghost haunting the mansion has been murdered, and until he can solve the mystery of how he died, he refuses to move on.

Fox D’Mora is a medium, and though he is also most-definitely a shameless fraud, he isn’t entirely without his uses―seeing as he’s actually the godson of Death.

When Viola seeks out Fox to help her with the ghost infestation, he becomes inextricably involved in a quest that neither he nor Vi expects (or wants). But with the help of an unruly poltergeist, a demonic personal trainer, a sharp-voiced angel, a love-stricken reaper, and a few mindfulness-practicing creatures, Vi and Fox soon discover the difference between a mysterious lost love and an annoying dead body isn’t nearly as distinct as they thought.

Originally published in 2018

From bestselling South African author Penny Haw comes a new historical fiction tale inspired by the story of groundbreaking paleoanthropologist Mary Leakey, in a sweeping, dual-timeline story of intergenerational friendship, a meditation on the beauty of the natural world, and a celebration of the women who pave the way for those to come.

It's 1983 and seventeen-year-old Grace Clark has just lost her mother when she begrudgingly accompanies her estranged father to an archeological dig at Olduvai Gorge on the Serengeti plains of Tanzania. Here, seventy-year-old Mary Leakey enlists Grace to sort and pack her fifty years of work and memories.

Their interaction reminds Mary how she pursued her ambitions of becoming an archeologist in the 1930s by sneaking into lectures and working on excavations. When well-known paleoanthropologist Louis Leakey commissions her to illustrate a book, she's not at all expecting to fall in love with the older married man. Mary then follows Louis to East Africa, where she falls in love for a second time, this time with the Olduvai Gorge, where her work defines her as a great scientist and allows her to step out of Louis's shadow.

In time, Mary and Grace learn they are more alike than they thought, which eventually leads them to the secret that connects them. They also discover a mutual deep love for animals, and when Lisa, an injured cheetah, appears at camp, Mary and Grace work together to save her. On the morning Grace is due to leave, the girl―and the cheetah―are nowhere to be found, and it becomes a race against time to rescue Grace before the African bush claims her.

From the acclaimed author of The Invincible Miss Cust and The Woman at Wheel comes an adventurous, dual timeline tale that explores the consequences of our choices, wisdom that comes with retrospection, and relationships that make us who we are, based on the extraordinary real life of Mary Leakey.

Fundamentals of Research Methodology for Healthcare Professionals presents the fundamental principles of research methodology and supports the vital role that research plays in the improvement of health science practices. The book provides novice and emerging researchers with the principles of philosophy of science as well as practical research methods. It is valuable for research capacity development and is also an accessible resource for more experienced researchers reviewing research principles.

This fifth edition of Fundamentals of Research Methodology for Healthcare Professionals has been updated to incorporate the latest trends in research methodology and evidence-based practice. The book details the steps involved in planning and undertaking a research project, from identifying and formulating the problem through to reporting findings. It underscores the importance of having a clear understanding of research methodology and terminology in order to read research reports with critical insight, implement evidence-based practice, and expand research. This edition is certain to stimulate awareness of the myriad researchable and research-requiring questions encountered daily in healthcare practice.

Key features include:

• clearly defined learning objectives to indicate the focus of each chapter
• practical examples of research projects or steps in the research process
• chapter summaries to reinforce learning
• exercises to put theory into practice
• a practical, hands-on introduction to research methodology