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Books > Business & Economics > Finance & accounting > Accounting > Management accounting

Fundamentals of Assurance for Lean Projects - An overview for auditors and project teams (Paperback): Christopher Wright Fundamentals of Assurance for Lean Projects - An overview for auditors and project teams (Paperback)
Christopher Wright
R471 Discovery Miles 4 710 Ships in 12 - 17 working days
Statutory Audits in Europe - Latest Reforms and Future Challenges (Hardcover): Michael Kend, Giulia Leoni, Cristina Florio,... Statutory Audits in Europe - Latest Reforms and Future Challenges (Hardcover)
Michael Kend, Giulia Leoni, Cristina Florio, Silvia Gaia
R3,584 Discovery Miles 35 840 Ships in 12 - 17 working days

In the aftermath of the Global Financial Crisis, corporate collapses, accounting scandals and concerns around competition and auditor choice, the European Commission (EC) promoted the preparation of various reports on audit policy to support a harmonisation process of European auditing regulation. Consequently, the European Union Audit Regulation and Directive was implemented from 2016. This book provides a timely picture of the audit sector and how it responds to regulatory and technological challenges. It analyses the impact of EU reforms on audit practices by comparing the U.K. and Italy, which, representing two very different regulatory and cultural contexts, will offer insight into how the efforts at standardising audit regulation may lead to very different organisational firm responses within Europe. It addresses issues relating to public policy work and the concerns faced by the market for audit and assurance services, in promoting audit quality, better communication about the role of the auditor, capital market stability and confidence, and auditor independence. Moreover, it highlights what the future of auditing might look like in the EU particularly after the U.K. has left, and how meeting public expectations will continue to be a struggle for the accounting profession given the many problems ahead. The book encourages a deeper awareness of the challenges faced by those that monitor and certify the financial statements of the world's largest public companies and contributes to the general understanding of this controversial industry. It will serve as a useful guide to the recent EU audit reforms, not only for academics, and research students but also to regulators, policymakers, standard setters, industry professionals, and business executives worldwide.

Navigating Japan's Business Culture - A Practical Guide to Succeeding in the Japanese Market (Hardcover): Robert Charles... Navigating Japan's Business Culture - A Practical Guide to Succeeding in the Japanese Market (Hardcover)
Robert Charles Azar
R1,149 Discovery Miles 11 490 Ships in 10 - 15 working days
Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems... Strategy Mapping: An Interventionist Examination of a Homebuilder's Performance Measurement and Incentive Systems (Paperback, New)
Kenneth Merchant, Clara Chen
R1,277 R1,168 Discovery Miles 11 680 Save R109 (9%) Ships in 12 - 17 working days

What part does customer and employee satisfaction play in overall business success?

Management Accountants developing business models must consider this question, especially if they are taking the popular "balanced scorecard" or "strategy mapping" approaches to performance measurement. When doing so, stating cause-and-effect relationships between measurable factors like satisfaction and profitability is common practice. However, few companies test their own hypotheses. If the links are incorrect, these models can actually guide the firm down a path to failure.

This report reveals the findings of state-of-the-art interventionist research on a major US homebuilder. The core claims of this company s business model were positive effects in the future due to improvements in customer and employee satisfaction. Tests were made on the validity of these claims to discover how much we can rely on these factors to improve performance. This report also examines how effective various measurement alternatives are through analysis of data compiled by different consulting companies.

The results reveal that the links between satisfaction and performance is less strong and more complex than the company had assumed: these measures cannot be relied upon to guarantee increased performance. Managers must have a sophisticated understanding of performance measurement systems and to test their strategy maps empirically, rather than relying on their intuitions. This report demonstrates how you can achieve both.

* State-of-the-art interventionist research: new method in which researchers interact with the subject of the research, monitoring the effects of their input

* Helps managers protect their businesses from badbusiness modelsthrough sophisticated understanding of likely causes of success

* Shows managers how to analyse data in balanced scorecards and strategy maps to draw reliable conclusions to make the best decisions for their business"

Management Accounting, Human Resource Policies and Organisational Performance in Canada, Japan and the UK (Paperback, New):... Management Accounting, Human Resource Policies and Organisational Performance in Canada, Japan and the UK (Paperback, New)
Reza Kouhy, Rishma Vedd, Takeo Yoshikawa, John Innes
R1,279 R1,170 Discovery Miles 11 700 Save R109 (9%) Ships in 12 - 17 working days

This research project examines the relationships between HR policies, management accounting and organisational performance on the basis of international case studies and interviews across a range of industries from building materials to software development.

* Explores the relationship between different HR policies and organisational performance and how management accountants can establish links between the two;

* The first to extend existing research into Japanese companies to give a different perspective and another point of comparison;

* Case study results are tested in the telephone survey for better accuracy and insight

* Original, cutting-edge research funded by the Chartered Institute of Management Accountants

* Unique international perspective: extends existing research into Japanese companies to give a different perspective and another point of comparison

* Results of six extensive case studies and 100 telephone interviews

Management Accounting - Retrospect and Prospect (Paperback, New): Al Bhimani, Michael Bromwich Management Accounting - Retrospect and Prospect (Paperback, New)
Al Bhimani, Michael Bromwich
R1,316 R1,203 Discovery Miles 12 030 Save R113 (9%) Ships in 12 - 17 working days

This book is part of the celebrations to mark CIMA s 90th anniversary in 2009. It looks at the development of cost and management accounting from the founding of the Institute to today. It considers a number of immediate challenges to management accountants and surveys a range of issues and challenges that will likely affect management accounting thought and practice in the future.

The authors examine the possibilities for accountants to widen their focus and become more familiar with the enterprise technology determining their organisations cost structures and with the effects of multiple production in various locations, such as economies or diseconomies of scale. Such change may require the alteration of traditional cost models used by accountants to become more nuanced.

The book suggests how this may be accomplished and highlights the need for management accountants to work as part of management teams throughout the organisation as business partners rather than remain grounded in specialist information provision roles.

Alnoor Bhimani is Professor of Management Accounting at the London School of Economics. He is also a Certified Management Accountant as well as an author of 15 books and over 100 articles.

Michael Bromwich was CIMA s Professor of Accounting and Financial Management at the London School of Economics and Political Science (1985 to 2006), now Emeritus. He is a Past President of CIMA (1987/88) and currently serves on CIMA s Technical Committee.

- A uniquesurvey of 90 years of CIMA research

- Analyses the research to determine future challenges for management accounting and business practices

- Charts the history of management accountancy and business practice over nearly 100 years"

Auditor Going Concern Reporting - A Review of Global Research and Future Research Opportunities (Paperback): Marshall A Geiger,... Auditor Going Concern Reporting - A Review of Global Research and Future Research Opportunities (Paperback)
Marshall A Geiger, Anna Gold, Philip Wallage
R1,150 Discovery Miles 11 500 Ships in 12 - 17 working days

Auditor reporting on going-concern-related uncertainties remains one of the most challenging issues faced by external auditors. Business owners, market participants and audit regulators want an early warning of impending business failure. However, companies typically do not welcome audit opinions indicating uncertainty regarding their future viability. Thus, the auditor's decision to issue a "going concern opinion" (GCO) is a complex and multi-layered one, facing a great deal of tension. Given such a rich context, academic researchers have examined many facets related to an auditor's decision to issue a GCO. This monograph reviews and synthesizes 182 recent GCO studies that have appeared since the last significant review published in 2013 through the end of 2019. The authors categorize studies into the three broad areas of GCO: (1) determinants, (2) accuracy and (3) consequences. As an integral part of their synthesis, they summarize the details of each study in several user-friendly tables. After discussing and synthesizing the research, they present a discussion of opportunities for future research, including issues created or exacerbated as a result of the global COVID-19 pandemic. This monograph will be of assistance to researchers interested in exploring this area of auditor responsibility. It will also be of interest to auditing firms and individual practitioners wanting to learn what academic research has examined and found regarding this challenging aspect of audit practice. Auditing standard-setters and regulators will find it of interest as the authors review numerous studies examining issues related to audit policy and regulation, and their effects on GCO decisions. The examination of GCO research is extremely timely given the financial and business disruption caused by the worldwide COVID-19 pandemic. This unprecedented global event has caused companies, auditors and professional bodies to revisit and reassess their approach to going concern, and to think even more deeply about this fundamental business imperative.

Cost Management for Nonprofit and Voluntary Organisations (Hardcover): Zahirul Hoque, Tarek Rana Cost Management for Nonprofit and Voluntary Organisations (Hardcover)
Zahirul Hoque, Tarek Rana
R3,877 Discovery Miles 38 770 Ships in 12 - 17 working days

In recent years, nonprofit and voluntary organisations have faced challenges and unanticipated pressures as a result of increased competition for funding, technological advancements, the need to comply with government regulations, and increased social and community expectations regarding greater accountability and transparency. Cost accounting and cost management tools are considered to be a means of providing adequate and quality information for management control for all sorts of organisations, including nonprofits. Using empirical evidence from the Australian nonprofit sector, this research monograph offers insight into how nonprofit and voluntary organisations control and manage the costs of their operations and projects through cost accounting and cost management tools. The book will be of benefit to a range of stakeholders in the sector, including financial and management accountants, professional accounting bodies, the government, policymakers, academics, consultants and operational managers.

The Science of Getting Rich (Hardcover): Wallace D. Wattles The Science of Getting Rich (Hardcover)
Wallace D. Wattles
R442 Discovery Miles 4 420 Ships in 12 - 17 working days
Handbook of Management Accounting Research, Volume 3 (Hardcover, 2nd edition): Christopher S. Chapman, Anthony G Hopwood,... Handbook of Management Accounting Research, Volume 3 (Hardcover, 2nd edition)
Christopher S. Chapman, Anthony G Hopwood, Michael D. Shields
R5,227 R4,168 Discovery Miles 41 680 Save R1,059 (20%) Ships in 12 - 17 working days

Volume one sets the context for all three volumes in the series. Volume two provides insights into research on different management accounting practices. This third and final volume features contributions from some of the most influential researchers in various areas of management accounting research, consolidates the content of volumes one and two, and concludes with examples of management accounting research from around the world.
* Includes key topics such as performance measurement, balanced scorecard, incentives abd compensation schemes.
* Covers management accounting research on a global scale.

The Science of Being Rich (Hardcover): Wallace D. Wattles The Science of Being Rich (Hardcover)
Wallace D. Wattles
R405 Discovery Miles 4 050 Ships in 9 - 15 working days
Sovereign Debt Sustainability - Multilateral Debt Treatment and the Credit Rating Impasse (Hardcover): Daniel Cash Sovereign Debt Sustainability - Multilateral Debt Treatment and the Credit Rating Impasse (Hardcover)
Daniel Cash
R3,596 Discovery Miles 35 960 Ships in 12 - 17 working days

In 2020, the G20 proposed a solution for the debt-related issues affecting the world's poorest countries due to the COVID-19 pandemic. However, their initiatives have failed to meet their objectives. The author argues that the reason for this failure is the inability to bring sovereign countries to the table to re-negotiate their debt agreements with private creditors as they fear credit rating agencies and the prospect of a downgrade. The author refers to this as the 'credit rating impasse'. This book proposes a novel solution. The author asserts that there is a need in the literature to unpick the dynamic that exists and creates that impasse, namely the pressures that exist between sovereign states, private creditors, credit rating agencies, and the geo-political backdrop that is massively influential in the dynamic, that is, the adversarial relationship between China and the US. This book addresses the recent history of debt treatment for poorer countries and related successes and failures: COVID-19-related issues and the development of the Debt Service Suspension Initiative and the Common Framework for Debt Treatment. This book examines the reasons for their failure by analysing the positions of the sovereign states, the division between private and official creditors and between multilateral institutions such as the IMF and the World Bank, credit rating agencies, and the competing political entities of China and the US. It presents a wider picture of the systemic underpinnings to such debt-related issues and, when examined through a geo-political perspective, the subsequent chances of future debt treatment-related successes. Licence line: The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Strategic Pricing and Management Accounting (Hardcover): David Dugdale Strategic Pricing and Management Accounting (Hardcover)
David Dugdale
R3,601 Discovery Miles 36 010 Ships in 12 - 17 working days

Management accountants should have a key role to play in developing and executing pricing strategy and policy. However, their historical focus on costing and operations means that their potential as business partners with marketing and sales professionals is easily overlooked. This book focuses on how management accountants can help key stakeholders in the formulation and execution of pricing policy and, conversely, on showing managers responsible for pricing decisions how they could be helped by management accountants. It equips management accountants with a unique overview of pricing theory, the practical, quantitative techniques they should know and the value they can bring to the pricing function. The book analyses segmentation, value to customer, price-value maps, segmental pricing, product differentiation and dynamic pricing, with traditional economic theory, showing how these ideas have implications for management accountants and the value that they can bring to the business. Differences in customer value have been integral to economic theory for decades and price discrimination, the technique of charging different prices to different customers for the same or similar goods, is well-established. This observation provides the central core of this book. The methods of price discrimination are set out in detail, showing how management accountants can bring their analytical skills to bear in helping executives and pricing professionals take advantage of differences in customer valuation to improve profits. The book provides a thorough overview of the field and offers a good introduction for researchers and students. Equally, the book shows managers, marketers and pricing professionals how management accountants can assist them in delivering better pricing practice.

Military Chaplains' Review: The Charismatics (Classic Reprint) (Paperback): unknownauthor Military Chaplains' Review: The Charismatics (Classic Reprint) (Paperback)
unknownauthor
R367 Discovery Miles 3 670 Ships in 12 - 17 working days
CyRM - Mastering the Management of Cybersecurity (Paperback): David X. Martin CyRM - Mastering the Management of Cybersecurity (Paperback)
David X. Martin
R1,062 Discovery Miles 10 620 Ships in 12 - 17 working days

Is your enterprise's strategy for cybersecurity just crossing its fingers and hoping nothing bad ever happens? If so...you're not alone. Getting cybersecurity right is all too often an afterthought for Fortune 500 firms, bolted on and hopefully creating a secure environment. We all know this approach doesn't work, but what should a smart enterprise do to stay safe? Today, cybersecurity is no longer just a tech issue. In reality, it never was. It's a management issue, a leadership issue, a strategy issue: It's a "must have right"...a survival issue. Business leaders and IT managers alike need a new paradigm to work together and succeed. After years of distinguished work as a corporate executive, board member, author, consultant, and expert witness in the field of risk management and cybersecurity, David X Martin is THE pioneering thought leader in the new field of CyRMSM. Martin has created an entirely new paradigm that approaches security as a business problem and aligns it with business needs. He is the go-to guy on this vitally important issue. In this new book, Martin shares his experience and expertise to help you navigate today's dangerous cybersecurity terrain, and take proactive steps to prepare your company-and yourself -to survive, thrive, and keep your data (and your reputation) secure.

Handbook of Management Accounting Research, Volume 1 (Hardcover, 2nd edition): Christopher S. Chapman, Anthony G Hopwood,... Handbook of Management Accounting Research, Volume 1 (Hardcover, 2nd edition)
Christopher S. Chapman, Anthony G Hopwood, Michael D. Shields
R4,547 Discovery Miles 45 470 Ships in 12 - 17 working days

Volume one of the "Handbooks of Management Accounting Research" sets the context for both Handbooks, with three chapters outlining the historical development of management accounting as a discipline and as a practice in three broad geographic settings. The bulk of the first volume then draws together a series of contributions that analyse the scholarly literature in terms of distinct intellectual and theoretical social science perspectives. The volume includes a chapter which looks at work informed by psychology as a base discipline. The volume also includes a set of chapters that seek to evaluate and explain issues of research method for the different approaches to research found within management accounting.
Special pricing available if purchased as a set with Volume 2.
*Documents the scholarly management accounting literature
*Publishing both in print, and online through Science Direct
*International in scope

Fraud Investigation Reports in Practice - Convenience and Corporate Crime (Hardcover): Petter Gottschalk Fraud Investigation Reports in Practice - Convenience and Corporate Crime (Hardcover)
Petter Gottschalk
R3,607 Discovery Miles 36 070 Ships in 12 - 17 working days

Investigation reports are written by fraud examiners after completion of internal reviews in client organizations when there was suspicion of financial wrongdoing. Fraud examiners are expected to answer questions regarding what happened, when it happened, how it happened, and why. This book presents a number of case studies of investigation reports by fraud examiners, offering a framework for studying the report as well as insights into convenience of fraud. The case studies, including KPMG and PwC, focus on two important subjects. First, convenience themes are identified for each case. Themes derive from the theory of convenience, where fraud is a result of financial motives, organizational opportunities, and personal willingness for deviant behaviors. Second, review maturity is identified for each case. Review maturity derives from a stages-of-growth model, where the investigation is assigned a level of maturity based on explicit criteria. The book provides useful insights towards approaching fraud examinations to enable better understanding of the rational explanations for corporate fraud. The book is framed from the perspective of private policing, which contextualizes how investigation reports are examined. This book is a valuable resource for scholars and upper-level students researching and studying auditing and investigation work in the corporate and public sectors. Business and management as well as criminal justice scholars and students will learn from the case studies how to frame a white-collar crime incident by application of convenience theory and how to evaluate a completed internal investigation by fraud examiners.

Agile Governance and Audit - An Overview for Auditors and Agile Teams (Paperback): Christopher Wright Agile Governance and Audit - An Overview for Auditors and Agile Teams (Paperback)
Christopher Wright; Edited by It Governance Publishing
R740 Discovery Miles 7 400 Ships in 10 - 15 working days

Many auditors are now encountering Agile management methodologies for the first time. In some cases, this can cause problems for the audit process because the methodology is very different from traditional approaches. Aside from the difficulties faced by the auditor, an ineffective audit can have a negative effect on an Agile project by giving a false impression of its progress. It might even harm the final project outcome. Written for auditors and Agile managers, Agile Governance and Audit bridges the gap between traditional auditing approaches and the requirements of Agile methodologies. It provides an overview of Agile for auditors and other risk professionals who have not encountered the approach before. The book also tells Agile teams what auditors and risk professionals need, and the sort of questions they are likely to ask. Each chapter includes hints and tips for auditors, and a selection of case studies is included to illustrate the practical issues involved in auditing Agile projects. This makes it an ideal book for any auditor encountering the Agile methodology, and any Agile teams preparing for a management audit. This book will enable you to understand how to get the most out of Agile audits, whatever your role.

Accountability, Philosophy and the Natural Environment (Paperback): Glen Lehman Accountability, Philosophy and the Natural Environment (Paperback)
Glen Lehman
R1,496 Discovery Miles 14 960 Ships in 12 - 17 working days

Using a philosophical and interdisciplinary approach, this book looks at how accountability can provide solutions to our current environmental and global political problems. When a social system has external elements imposed upon it, or presented to it, political problems are likely to emerge. This book demonstrates that what is needed are connecting social elements with a natural affinity to bring people together despite their differences. This book is different from others in the field. It provides new insights by critiquing the extant understandings of accountability and expands the possibilities by building on Charles Taylor's philosophies. Central to the argument of the book are perspectives on authenticity and expressivism which are found to provide a radical reworking of our understanding of being in the world, and a starting point for rethinking the way individuals and communities ought to be dealing politically with accountability and ecological crises. The argument builds to an accountability perspective that utilises work from interpretivism, liberalism, and postmodern theory. The book will be of interest to researchers in environmental philosophy, critical perspectives on accounting, corporate governance, corporate social reporting, and environmental accounting.

Management Accounting Official Terminology (Paperback, 2nd edition): Graham Eaton Management Accounting Official Terminology (Paperback, 2nd edition)
Graham Eaton
R782 Discovery Miles 7 820 Ships in 12 - 17 working days

The ever-evolving nature of accountant and emphasis on professional accountability means that all busness professionals need to ensure they are up-to-date with the latest developments.
This latest revision of CIMA's Official Terminology addresses this need defining relevant terms used in today's business environment.
Official Terminology clarifies the language of business to CIMA memebers and other professional accountants and is a useful glossary for CIMA students.
It provides insight into current business techniques and practices for academic researchers.
All the revisions in this extensively updated edition are based on the experiences of real management accountants, guaranteeing that each term accurately reflects what is happening in today's business world

Fundamentals of Enterprise Risk Management - How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity (Paperback,... Fundamentals of Enterprise Risk Management - How Top Companies Assess Risk, Manage Exposure, and Seize Opportunity (Paperback, Special ed.)
John Hampton
R1,161 R814 Discovery Miles 8 140 Save R347 (30%) Ships in 12 - 17 working days

Taking on risk is simply a part of business. But new developments in technology and communication make risk management simpler and more effective than ever before. Using examples from companies such as Home Depot, Airbus, Boeing, and Nokia, author John Hampton takes a fresh look at one of the hottest topics in business today: weighing business opportunities against the possibilities of loss. Fundamentals of Enterprise Risk Management does this by introducing innovative new concepts such as hierarchical risk structures, alignment of risks with the business model, creation of a central risk function, and the role of an ERM knowledge warehouse. Readers will learn how to recognize both internal and external exposures; understand important concepts such as risk mapping and risk identification; recognize the weaknesses of current ERM systems; align risk opportunities with their organization's business model; and stay in line with Sarbanes-Oxley compliance. Featuring enlightening case studies and practical exercises, this essential book shows readers how they can implement ERM the right way to experience unapparelled successes at their organizations.

Man - King of Mind, Body, and Circumstance (Hardcover): James Allen Man - King of Mind, Body, and Circumstance (Hardcover)
James Allen
R399 Discovery Miles 3 990 Ships in 9 - 15 working days
Agile Audit Transformation and Beyond (Hardcover): Toby Deroche Agile Audit Transformation and Beyond (Hardcover)
Toby Deroche
R1,683 Discovery Miles 16 830 Ships in 12 - 17 working days

Auditing at the speed of risk requires internal auditors to rethink the way we work. Agile auditing provides a path forward that blends the best elements from agile project management and internal audit best practices. Leaders in internal audit are ready to incorporate an agile audit mindset in their departments, but most of the available resources provide theoretical ideas. Even when outside consultants lead an agile transition, the consultants primarily focus on adding agile ceremonies without addressing the fundamental mindset change required for an agile audit transformation. This book provides a practical guide for audit leaders to follow as a playbook for implementing agile across their department, impacting every facet of the audit lifecycle, and addressing the mental shift required for making a lasting change. Every chapter includes discussion questions to facilitate discourse or just to help you analyze your own department. Next, we look at a typical internal audit department as they attempt the transition from a traditional audit methodology to agile auditing so we can learn from their missteps and successes. The guidance in Agile Audit Transformation and Beyond includes the basics of agile auditing, practical directions for shifting each phase of the audit life cycle, common hurdles faced during the transition, and forward-looking thought leadership on expanding beyond internal audit into agile assurance.

Management Accounting Standards for Sustainable Business Practices (Hardcover): Ionica Oncioiu, Gary Cokins, Sorinel Cpuneanu,... Management Accounting Standards for Sustainable Business Practices (Hardcover)
Ionica Oncioiu, Gary Cokins, Sorinel Cpuneanu, Dan Ioan Topor
R6,147 Discovery Miles 61 470 Ships in 10 - 15 working days

Modern companies are under increasing pressure to conduct their business in an environmentally responsible manner due to social and environmental problems. They must find the means to deploy their businesses in a socially- and environmentally-sustainable way without sacrificing their economic performance (e.g., profits to shareholders and owners) and wellbeing. By integrating multiple processes and methods, management accounting plays a key role in achieving a company's sustainability, notably by providing reliable, relevant, accurate, and timely information to managers. Management Accounting Standards for Sustainable Business Practices is a pivotal reference source that explores how management accounting plays a key role in establishing future business strategies and adapting to business, corporate image, and reputation, and identifies responses to the requirements of the business environment and all stakeholders in developing multilateral communication and interactive relationships. It contrasts external financial accounting for government regulators and the investment community with internal management accounting for managers to leverage for decision making. Featuring research on topics such as ethical practices, creative accounting, and strategic planning, this book is ideally designed for CFOs, financial controllers, business analysts, FP&A analysts, managers, leaders, researchers, and students.

Quality Management and Accounting in Service Industries - A New Model of Quality Cost Calculation (Hardcover): Wojciech... Quality Management and Accounting in Service Industries - A New Model of Quality Cost Calculation (Hardcover)
Wojciech Sadkowski, Piotr Jedynak
R3,888 Discovery Miles 38 880 Ships in 12 - 17 working days

The process of globalisation in world markets, and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calculation. This book fills the research gap concerned with the scientific study of the quality cost calculation, with regard to service companies. It offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies. The book consists of six chapters that present both a theoretical and an empirical part. In the theoretical part, the following issues are discussed: quality costs; the evolution of quality cost calculation; quality cost calculation models and their applications to date; and the specific way in which service companies operate. The practical part presents the authors' model of quality cost calculation along with the adopted assumptions and cost structure, as well as the research methodology and verification of the use of the developed model in a selected service company. The research gives credence to the role and importance of this tool in economic practice. The book will be desired reading by both theoreticians and practitioners of quality management and accounting. It is also a valuable resource for master's and doctoral students wishing to broaden their knowledge of quality costs and their calculation in the fields of economics and management. The Open Access version of this book, available at http://www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

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