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Books > Business & Economics > Business & management > Sales & marketing > Market research

Marketing and American Consumer Culture - A Cultural Studies Analysis (Hardcover, 1st ed. 2016): Arthur Asa Berger Marketing and American Consumer Culture - A Cultural Studies Analysis (Hardcover, 1st ed. 2016)
Arthur Asa Berger
R2,094 Discovery Miles 20 940 Ships in 12 - 17 working days

This book offers a cultural studies approach to marketing and advertising and shows readers how scholars from different academic disciplines make sense of marketing's role in American culture and society. It is written in an accessible style and has numerous drawings by the author to give it more visual interest.

Entrepreneurship and Regional Development - Analyzing Growth Models in Emerging Markets (Paperback, 1st ed. 2021): Rajagopal,... Entrepreneurship and Regional Development - Analyzing Growth Models in Emerging Markets (Paperback, 1st ed. 2021)
Rajagopal, Ramesh Behl
R3,821 Discovery Miles 38 210 Ships in 10 - 15 working days

This edited volume brings together research on symbiotic themes of entrepreneurship, resource planning, and regional development and their impact on global-local business imperatives. Discussions in this volume critically analyze the convergence of entrepreneurship, innovation, technology, business practices, public policies, political ideologies, and consumer values for improving the global-local business paradigm to support regional development. This book also delves into contemporary entrepreneurship models, converging business strategies towards entrepreneurial and industrial alliance in manufacturing, services, and marketing organizations. It contemplates the development of new business models and hybrid entrepreneurial perspectives to match the changing priorities of regional economic development in developing countries. This volume offers scholars new entrepreneurial visions and business perspectives of industries in emerging markets, while presenting a more integrated view to enable companies to innovate for long-term profitability and sustainability.

Dynamic Macroeconomic Models in Emerging Market Economies - DSGE Modelling with Financial and Housing Sectors (Paperback, 1st... Dynamic Macroeconomic Models in Emerging Market Economies - DSGE Modelling with Financial and Housing Sectors (Paperback, 1st ed. 2020)
Daniel Lukui Jia
R4,305 Discovery Miles 43 050 Ships in 10 - 15 working days

This book summarizes the evolution of modern macroeconomics (New Consensus Macroeconomics, NCM) and proposes a new approach to theoretical and empirical analysis, which is based on a recently developed dynamic stochastic general equilibrium (DSGE) model. Dynamic macroeconomic analysis in emerging market economies is challenging, and of growing importance in the global economy, where emerging markets are becoming more and more influential. Clearly, a deeper understanding of the inner workings of emerging economies, particularly with respect to their socioeconomic structure and the urbanization process, is needed. The book's extends the NCM/DSGE model to better account for significant economic and social features in emerging market economies. In particular, household heterogeneities and social stratification are explicitly incorporated into the framework proposed here, substantially enhancing the comprehensiveness of the model economy, and allowing it to better account for underlying social structure in emerging economies. Furthermore, financial and housing markets have not been considered sufficiently in either the advanced or emerging economy literature, an oversight this book remedies. As such, it makes an original and valuable contribution to the field, and a direction for future research.

Strategic Deals in Emerging Capital Markets - Are There Efficiency Gains for Firms in BRIC Countries? (Paperback, 1st ed.... Strategic Deals in Emerging Capital Markets - Are There Efficiency Gains for Firms in BRIC Countries? (Paperback, 1st ed. 2020)
Irina Ivashkovskaya, Svetlana Grigorieva, Eugene Nivorozhkin
R4,804 Discovery Miles 48 040 Ships in 10 - 15 working days

The industrial development of emerging markets has been a powerful driver for mergers and acquisitions. The contributions collected in this book assess major M&A deals in the largest emerging capital markets (Brazil, Russia, India, China) and their role in shareholder value creation in the markets' specific business environments. In addition, the book explores various dimensions of M&A deals in order to summarize the main trends in corporate control markets in the largest emerging countries, and how they differ from those in developed countries; to identify deal-performance relationships and the determinants of success or failure; to reveal the drivers for the premium in M&A deals; and to capture market responses to different M&A strategies. By doing so, the book makes a significant contribution to the literature, which has to date largely focused on developed markets.

Big Data Analysis on Global Community Formation and Isolation - Sustainability and Flow of Commodities, Money, and Humans... Big Data Analysis on Global Community Formation and Isolation - Sustainability and Flow of Commodities, Money, and Humans (Paperback, 1st ed. 2021)
Yuichi Ikeda, Hiroshi Iyetomi, Takayuki Mizuno
R3,608 Discovery Miles 36 080 Ships in 10 - 15 working days

In this book, the authors analyze big data on global interdependence caused by the flows of commodities, money, and people, using a network science approach to obtain differing views of globalization and to clarify the facts on isolation of communities. Globalization reduces international economic inequality, i.e., it allows emerging countries to catch up while it increases relative poverty in some advanced countries. How should this trade-off between international and domestic inequalities be resolved? At the same time, the reduction of biocultural diversity caused by globalization needs to be avoided. What kind of change is required in local communities to conserve biocultural diversity? On the issue of commodity flow, research results of the supply-chain network, isolation in industry, and resource flows and stocks are presented in this book. For monetary flow, ownership networks, value-added networks, and profit shifting were studied; and regarding the flow of people, linkage of ethnic groups, immigrant assimilation, and refugees were examined. Based on the resulting view of globalization and isolation, the development of the isolation index using machine learning is discussed. Finally, recommendations for evidence-based policymaking in the United Nations are considered.

Untold Millions - Secret Truths About Marketing to Gay and Lesbian Consumers (Paperback, 2): Grant Lukenbill, John Dececco Phd Untold Millions - Secret Truths About Marketing to Gay and Lesbian Consumers (Paperback, 2)
Grant Lukenbill, John Dececco Phd
R1,296 R851 Discovery Miles 8 510 Save R445 (34%) Ships in 12 - 17 working days

The first definitive book on researching gay and lesbian market behavior, Untold Millions: The Truth About Gay and Lesbian Consumers in America will help marketers, advertisers, and public relations managers learn how to successfully market and research products for gay and lesbian consumers. Author Grant Lukenbill, a leading consultant on the cultural and motivational aspects of gay and lesbian consumer behavior, provides you with important procedures, research, and guidelines that businesses today are following in order to develop successful marketing strategies to this growing target audience. From this updated and revised edition, you ll receive current methods, new data, and sure-fire strategies that will help your company break into this market segment, satisfy intended customers, and boost company sales.Providing you with statistics and data from the first market research study of its kind, the Yankelovich MONITOR s Gay and Lesbian Perspective, this book gives you suggestions on what things need to be done within your company before planning your marketing strategies. You ll benefit from ideas and suggestions in Untold Millions that will help you create consumer-driven market strategies to gays and lesbians, including: recognizing that there are families and relationships in society that are not heterosexual acknowledging age differences and the needs of particular generations attracting customers by circulating non-discriminatory hiring policies through press releases and company memos, installing domestic partner health care plans, and identifying cultural reference points to which gays and lesbians can relate remembering that many gays and lesbians may look at business with cynicism and doubt and may be quick to interpret actions as victimization referring to the Wall Street project before addressing gay- and lesbian-specific issues focusing on the areas of individuality, a need for association, and the need to alleviate stress reserving a post script in your direct marketing letter to remind consumers of your company s domestic partner benefits or if you support a particular gay/lesbian interest organizationUntold Millions contains advice on several other topics, such as corporate legal issues, public information trends and analysis, and changes in gay and lesbian communities to give familiarize you with your target audience. With Untold Millions, you ll be able to develop appealing marketing or advertising campaigns that will satisfy the highly profitable and emerging gay and lesbian consumer market.

Review of Marketing Research (Hardcover, 2 Revised Edition): Naresh K. Malhotra Review of Marketing Research (Hardcover, 2 Revised Edition)
Naresh K. Malhotra
R3,516 Discovery Miles 35 160 Ships in 12 - 17 working days

"The Review of Marketing Research" annual series provides current, state-of-the-art articles by the marketing field's leading researchers and academicians. Unlike other research publications in the field that impose rigid limitations on the length of articles, RMR publishes longer chapters that are not only theoretically rigorous but also offer richer detail, including literature reviews, cutting-edge methodologies, empirical studies, emerging trends, international developments, guidelines for implementation, and suggestions for further theory development and testing. Edited by Narash K. Malhotra along with a distinguished Editorial Review Board drawn from the leading figures in marketing research and theory, the annual "Review of Marketing Research" volumes include approximately 7-8 chapters. Each contribution undergoes a double-blind review process, and each volume represents an across-the-board view of the full range of current marketing research methodologies. No marketing bookshelf or library will be complete without this annual series.

Transcending Cultural Frontiers - Practices, Challenges, and Strategy for International Business (Paperback, 1st ed. 2020):... Transcending Cultural Frontiers - Practices, Challenges, and Strategy for International Business (Paperback, 1st ed. 2020)
Norhayati Zakaria, Asmat-Nizam Abdul-Talib, Andrea Amelinckx
R2,989 Discovery Miles 29 890 Ships in 10 - 15 working days

This book focuses on the cultural challenges often faced by international managers and global business operations. In the last few decades, the world has witnessed unprecedented economic turmoil, volatility, and uncertainty which has altered the political dynamics and sociocultural landscape around the globe and directly or indirectly affected international business activities. Further, new markets have opened up in every corner of the world. Brazil, Russia, India, and China, collectively known as BRIC, are strong emerging economic powers similar to the once captivated 'Asian Tigers' such as Hong Kong, Singapore, South Korea and Taiwan which rose decades ago. The emergence of these markets has heightened both the opportunities and challenges for national and international businesses. Multinational firms are gradually expanding in the emerging markets and are expected to become giants in the foreseeable future. As they expand, they also need to assume increasing social responsibilities in a global context, and it is important that the ways business is conducted are developed accordingly. As such, understanding the practices, challenges, and strategies that companies have developed is critical to global firm's success. Against this background, the book highlights the importance of understanding cultural elements when managing multicultural human behaviors in the workplace. Based on conceptual and empirical work, it pushes the frontiers of knowledge of this emerging field in international business setup and management, and explores how globalization is changing the way in which multinational firms formulate their business strategies. "The editors of this text bring a wealth of expertise in this area, as is evidenced by their choice of topics, and the strength of the experts they have invited to contribute to the book. The combined chapters provide both strategic guidance as well as a focus on operational concerns that may arise in international business including expatriation and human resource mobility. The authors not only correctly identify the oncoming challenges, but also present evidence regarding the likely solutions such as culture and innovation and global change management. Overall, this book will be a tremendous resource for scholars in the international business field, but I believe the audience will be much wider. The international team of editors and authors bring a wide range of perspective as well as real-world contextual knowledge that will be useful for scholars and practitioners who seek to leverage culture and human capital to advance international business and drive the global economy. I applaud the editors for their vision and leadership in guiding us through one of the most challenging contemporary research areas and through one of the most pressing challenges of our day." -Dr. Richard L. Griffith, Executive Director, Institute for Cross Cultural Management, Florida Institute of Technology, Melbourne, FL, USA

New Consumer Behavior Theories from Japan (Paperback, 1st ed. 2021): Akira Shimizu New Consumer Behavior Theories from Japan (Paperback, 1st ed. 2021)
Akira Shimizu
R4,810 Discovery Miles 48 100 Ships in 10 - 15 working days

This book focuses on a new type of inclusive consumer decision-making process model (CDM) related to new leading-edge consumers. There have been two main types of CDMs for consumer behavior: one is the stimulus-response model and the other is the information-processing model. The stimulus-response model is applicable when consumers buy low-involvement products, and the information-processing model applies for high-involvement products. Thus consumers' decision making depends on the involvement level for the products. With the advent of the widespread use of the Internet, however, the situation has changed. Consumers whose information sensitivity is high (i.e., among leading-edge consumers) now use the Internet to search for information even for low-involvement products. The consumers' decision-making process depends therefore on their information sensitivity, not on the involvement level of the products. Also, these leading-edge consumers become in effect another type of media as they broaden their experience through the Internet. Under these circumstances, research about leading-edge consumers and the introduction of a new CDM is highly significant. This book gathers data about leading-edge consumers, analyzes these data, then proposes a new type of CDM called "circulation marketing". Following this model, not only the previous types of CDM, but also the new kind of CDM, including share behavior of leading-edge consumers, is explained.

Basic Marketing Research (with Qualtrics Printed Access Card) (Hardcover, 8th edition): Gilbert Churchill, Tom Brown, Tracy... Basic Marketing Research (with Qualtrics Printed Access Card) (Hardcover, 8th edition)
Gilbert Churchill, Tom Brown, Tracy Suter
R1,542 R1,427 Discovery Miles 14 270 Save R115 (7%) Ships in 10 - 15 working days

Why is BASIC MARKETING RESEARCH the best-selling marketing textbook? It is a best seller because it's written from a student's perspective. Authors Brown, Suter, and Churchill know that for a marketing textbook to be effective, students have to be able to understand it. And they've achieved that time and again. This edition is packed with the features that made it a best-seller in the first place, from study tools to updated content to an easy-to-read writing style. Plus, in this volume you'll learn more about how experts gather data and how to use it yourself to turn greater profits.

Marketing Brands in Africa - Perspectives on the Evolution of Branding in an Emerging Market (Hardcover, 1st ed. 2021):... Marketing Brands in Africa - Perspectives on the Evolution of Branding in an Emerging Market (Hardcover, 1st ed. 2021)
Samuelson Appau
R4,714 Discovery Miles 47 140 Ships in 12 - 17 working days

This contributed volume serves as an authoritative reference and guide for anyone looking to study or build a brand in Africa. Despite being touted as the 'last frontier' of global brands, very little research exists that examines brands and branding in this emerging market. Authors cover crucial topics such as the history of branding in Africa, branding approaches used by start-ups, religious organizations, political parties, and businesses in the informal economies of Africa, as well as marketing Africa as a brand using practical cases, empirical and critical approaches. With the world's youngest population and the second-fastest growing economies, Africa has quickly become a hotbed for marketing and consumption of local and global brands. While past research has mostly focused on examining the brand image of Africa and African countries, or on branding Africa as a place for tourist consumption, what is missing is a comprehensive guide that discusses the theory and practice of branding and brands in and from Africa. Through theoretical and practical contributions, the authors of this book seek to fill the knowledge gap about branding in and from Africa.

Reforming the Chinese Electricity Supply Sector - Lessons from Global Experience (Paperback, 1st ed. 2020): Michael G. Pollitt Reforming the Chinese Electricity Supply Sector - Lessons from Global Experience (Paperback, 1st ed. 2020)
Michael G. Pollitt
R3,005 Discovery Miles 30 050 Ships in 10 - 15 working days

The Chinese electricity sector is the largest in the world, covering well over 20% of the world's electricity supply. While many other countries liberalized their electricity systems in the 1990s, thereby creating competitive wholesale and retail electricity markets, China's move towards liberalization has advanced at a slower pace - until now. Following the China State Council's publication of the No. 9 document on 'Deepening Reform of the Power Sector', this book reflects on the ambitious new round of reforms aimed at introducing competitive wholesale electricity markets and incentive regulation for its power grids. Written in collaboration with Hao Chen, Lewis Dale and Chung-Han Yang, this book provides lessons for China's reforms from international experience, combining a detailed review of reforms from around the world with specific application to China and focuses on how the industrial price of electricity is determined in a liberalized power system.

Perspectives on Consumer Behaviour - Theoretical Aspects and Practical Applications (Paperback, 1st ed. 2020): Wlodzimierz Sroka Perspectives on Consumer Behaviour - Theoretical Aspects and Practical Applications (Paperback, 1st ed. 2020)
Wlodzimierz Sroka
R5,369 Discovery Miles 53 690 Ships in 10 - 15 working days

This book explores key factors associated with consumer behaviour, from both a theoretical and practical perspective. It particularly focuses on the consumer in the 21st century - educated and conscious, but also impatient, disloyal and capricious. The book is divided into three main parts: the first part discusses the theoretical and legal aspects of consumers' behaviour, analysing the government's role in regulating consumer behaviour and the role of the European Union. The second part then examines organisational strategies, such as omni-channel retailing and branding products. And lastly, the third part describes consumer behaviours in the context of individual products and services, from coffee to energy.

State on Board! - Navigating Corporate Governance in Emerging Market Business (Hardcover, 1st ed. 2021): Nga Pham, Kok-Boon Oh State on Board! - Navigating Corporate Governance in Emerging Market Business (Hardcover, 1st ed. 2021)
Nga Pham, Kok-Boon Oh
R3,545 Discovery Miles 35 450 Ships in 10 - 15 working days

Research in this book focuses on the strategic behaviour of the State as a shareholder in businesses, and the implications it has for the other shareholder(s) and business performance. It investigates the institutional characteristics of State-linked and State-owned firms (SIEs & SOEs), in emerging markets using Vietnam as a case study with comparative analysis on China and selected ASEAN countries. In doing so, the book adopts an evidence-based approach to explain the State's role as a shareholder in the different aspects of corporate governance, including CEO appointment, board structure and impact of State ownership on business strategy and performance. It highlights the influence of the State as a shareholder by investigating institutional factors consistent with "path dependence" theory, which postulates that the initial and underlying structure of an economy influences its performance. In addition, the book presents empirical evidence of the dynamics of corporate governance arising from interactions between the State and other shareholders, which has not yet been addressed in the literature, and is distinctive in providing new insights from both qualitative and empirical research on how to successfully navigate the emerging market business environments from the perspective of the State as an "owner-participant". Explaining the theoretical constructs in corporate governance in State-invested firms, empirical research methodologies, and results to draw and validate inferences, the book is comprehensive and provides a practical guide for practitioners as well as a reference for academics, undergraduate and postgraduate students. The new theoretical models proposed integrate traditional political-economic and agency theories, which also underpin tertiary business courses and academic research.

Innovation and Strategy (Hardcover): Rajan Varadarajan, Satish Jayachandran, Naresh K. Malhotra Innovation and Strategy (Hardcover)
Rajan Varadarajan, Satish Jayachandran, Naresh K. Malhotra
R3,752 Discovery Miles 37 520 Ships in 12 - 17 working days

Innovation is the process of value creation through use of relevant knowledge, capabilities and resources for conversion of ideas into new products, processes and practices, and improvements in existing products, processes and practices. Innovations of various types and forms are crucial to achieving and sustaining a competitive advantage in the marketplace, the principal focus of competitive strategy.Product innovations play a central role in various strategic marketing contexts such as meeting consumers' needs and wants, responding to changes in consumers' preferences, shaping consumers' preferences, entering new markets, enhancing a firm's market position in presently served product-markets, differentiating the firm's product offerings from competitors' offerings, neutralizing the effects of competitors' actions, and preemption and deterrence of competitors. Against this backdrop, articles published in this volume focus on substantive issues in innovation, marketing strategy, and the nexus of innovation and marketing strategy. The substantive issues addressed in these articles include sources of innovation, customer involvement in innovation, innovations in a digital environment, innovations in an information rich environment, the role of market foresight and design orientation as organizational capabilities in new product development and new product performance, and the effects of market orientation, organizational culture, trust and commitment on business performance.

Report on the Development of Cruise Industry in China (2019) (Paperback, 1st ed. 2020): Hong Wang Report on the Development of Cruise Industry in China (2019) (Paperback, 1st ed. 2020)
Hong Wang
R4,328 Discovery Miles 43 280 Ships in 10 - 15 working days

The book focuses more on the study of cruise economy industry chain based on the previous editions and the latest trend of China's cruise economy. It includes the Special Topic: Cruise Economic Reform and Innovation in the New Era, explores Asia cruise economic prosperity index, China's cruise economy whole-industry-chain strategy in the new era, and the development of cruise destinations in the context of the Yangtze River Delta integration. The volume provides a good reference for better promoting the high-quality development of China's cruise market.

Transforming Relationship Marketing - Strategies and Business Models in the Digital Age (Paperback): Park Thaichon, Vanessa... Transforming Relationship Marketing - Strategies and Business Models in the Digital Age (Paperback)
Park Thaichon, Vanessa Ratten
R1,847 Discovery Miles 18 470 Ships in 12 - 17 working days

Relationship marketing builds and maintains long-term relationships with customers through value creation and delivery. This book examines the key principles of relationship marketing and online relationship marketing. It looks at three main areas of relationship marketing as understanding relationship marketing and the continuum, the drivers and scope of relationship marketing, and how organisations should restructure for successful relationship marketing in the digital context. The book also addresses the opportunities and challenges associated with the implementation of relationship marketing in various types of organisation and suggests different effective relationship-building strategies and techniques for successful customer relationship management.

China-India Relations - Geo-political Competition, Economic Cooperation, Cultural Exchange and Business Ties (Paperback, 1st... China-India Relations - Geo-political Competition, Economic Cooperation, Cultural Exchange and Business Ties (Paperback, 1st ed. 2020)
Young-Chan Kim
R4,314 Discovery Miles 43 140 Ships in 10 - 15 working days

This book examines India-China relations throughout history as well as in the context of current business cooperation and competition. It also explores geo-political and societal factors, such as religion or class models, that influence and shape bilateral relations, and provides thorough analyses and comparisons of networks between the two countries. This book will appeal to researchers and graduate students interested in India-China relations as well as Chinese and Indian business ties.

Shopper Behavior at the Point of Purchase - Drivers of In-Store Decision-Making and Determinants of Post-Decision Satisfaction... Shopper Behavior at the Point of Purchase - Drivers of In-Store Decision-Making and Determinants of Post-Decision Satisfaction in a High-Involvement Product Choice (Hardcover, New edition)
Toni Schmidt
R1,241 Discovery Miles 12 410 Ships in 12 - 17 working days

This book explores two central aspects of shopper behavior at the POP: decision-making itself and how it is affected by in-store and out-of-store factors, with a focus on the role of in-store attention, post-decision choice satisfaction and its determinants. It empirically researches these aspects using data gathered in an eye-tracking field experiment. These data allow for a precise analysis of attention at the POP, as well as of many other important variables of in-store decision-making. Overall, the results show that retailers have less influence on in-store decision-making than manufacturers, despite having control over the POP, as out-of-store factors have a stronger impact on in-store decision-making than in-store factors.

Wealth Creation Approach to Reducing Global Poverty (Paperback, 1st ed. 2020): Scott Hipsher Wealth Creation Approach to Reducing Global Poverty (Paperback, 1st ed. 2020)
Scott Hipsher
R3,771 Discovery Miles 37 710 Ships in 10 - 15 working days

This book takes a unique approach to the topic of poverty reduction, primarily employing an international business framework as opposed to the usual economic or political lens. Some of the key ideas explored in the book include: poverty is primarily the lack of choices, not the lack of material possessions; attacking inequality of opportunity might be a more effective means to reduce poverty than attaching inequality of wealth; political systems matter, but individuals and for-profit firms also have a vital and indispensable role in helping to create the wealth needed to reduce poverty; and an effective corporate social responsibility strategy to help reduce poverty may include finding innovative and creative ways to operate profitably in areas of the world where poverty is currently robbing too many people of the opportunity to live their version of the good life. Building on such ideas, the book advocates for private companies to expand operations into the least developed regions of the world as part of their corporate social responsibility programs and to reframe the debates away from ones focused on exploitation and economic nationalism to one of creating opportunities across political borders.

Consumer Economics (Hardcover): Charlie Ward Consumer Economics (Hardcover)
Charlie Ward
R3,792 R3,414 Discovery Miles 34 140 Save R378 (10%) Ships in 10 - 15 working days
Lead Community Fundraising - Successfully Connecting People Digitally (Hardcover, 1st ed. 2021): Linda Mareen Neugebauer, Irene... Lead Community Fundraising - Successfully Connecting People Digitally (Hardcover, 1st ed. 2021)
Linda Mareen Neugebauer, Irene Zanko
R1,397 Discovery Miles 13 970 Ships in 12 - 17 working days

The world is changing, and so are our donors. In the future, it will become even more important for organizations to find leads, supporters and new donors online - because digitization is a bottleneck in fundraising.This book highlights universal fundraising opportunities. It explains the fundamentals of lead community fundraising and why, especially in digital times, it is important to start with the people - the community. The main topic of the book is the current state of digital fundraising, which is becoming more and more important. More than 45 examples from international fundraising practices provide a valuable foundation for all practitioners in this field.

Diversity and Inclusion in Latin American and Caribbean Workplaces - Experiences, Opportunities, and Challenges (Paperback, 1st... Diversity and Inclusion in Latin American and Caribbean Workplaces - Experiences, Opportunities, and Challenges (Paperback, 1st ed. 2020)
Carlos Tasso Eira de Aquino, Ronald R. Rojas
R3,020 Discovery Miles 30 200 Ships in 10 - 15 working days

This book explores the workplace experiences, opportunities, and challenges that emerge from the nuances of diversity and inclusion dynamics in Latin American and Caribbean countries. While the first part of the book addresses emerging frameworks on diversity and inclusion in Latin America by examining the effects of history, traditions, and cultural differences, the second part offers case studies of country-specific actualities. The authors highlight that despite the many shared cultural aspects of the region, it is not homogeneous and there are significant differences from place to place. It follows then that a variety of cultural differences implies a variety of approaches to workplace values, and more specifically, to the understanding of diversity and inclusion. Examining topics such as gender identity, disability, and racial gaps in countries throughout the region, this book offers scholars a fresh perspective on an emerging region.

Intercultural Competence in Organizations - A Guide for Leaders, Educators and Team Players (Hardcover, 1st ed. 2017): Alex... Intercultural Competence in Organizations - A Guide for Leaders, Educators and Team Players (Hardcover, 1st ed. 2017)
Alex Matveev
R2,536 Discovery Miles 25 360 Ships in 12 - 17 working days

This book addresses one of the most critical issues facing global business leaders and the multicultural workforce - how to work and relate effectively in the intercultural contexts. The author presents business professionals, practitioners and academics with the Collaborative Intercultural Competence Model. Based on solid theoretical assumptions and real intercultural experiences, this model is to help professionals work more effectively across and within cultures. This book expands the traditional presentation of existing knowledge by providing a unified discussion of intercultural communication and its conceptual foundations. The book offers readers with a contemporary insight into the intercultural competence phenomenon and highlights the basis for its experience-based inquiry, assessment and development. A distinctive feature of Intercultural Competence in Organizations is its comprehensive coverage of the intercultural competence framework from both communication and organizational behavior perspectives. This book does not cover traditional areas of international business, international management, global management strategy and policy and cross-cultural comparative management, but focuses on theoretical foundations of intercultural competence and intercultural competence research and practice. The author describes the complex nature of intercultural competence in a straightforward format which helps professionals, practitioners and students to envision a variety of intercultural situations in which they may behave competently. Thus, the conceptual acumen of this title is to understand the premises of intercultural competence, embrace its theoretical assumptions, see its practical applicability, and advance individual intercultural competence. Featuring examples and skill development exercises, this book will be appealing to professionals, practitioners, students, academics and policy makers in the field of international business, management and communication. "Dr. Matveev challenges his readers to develop their intercultural competence so as to make themselves more effective, more humane and more socially skilled in a world that increasingly involves extensive contact across various groups of people." --from the Foreword by Richard W. Brislin, University of Hawaii "Dr. Matveev creates an awareness of intercultural competence by exposing the reader to the theoretical concepts and practical tools. Business people and academics will use this book to recognize and leverage the benefits of cultural diversity." --Berthold Mukuahima, Director of Human Capital, Ohlthaver & List Group, Namibia "Dr. Matveev reveals how intercultural competence of professional multicultural teams helps in achieving corporate competitive advantage and longevity in a challenging globalized world. This book is very useful for managers, scholars and students who want to elevate the efficacy of intercultural relationship in their professional and personal lives." --Srecko Cebron, Management Board Member, Sava Reinsurance Company, Slovenia

Winning Her Business (Paperback, ITPE Edition): Bridget Brennan Winning Her Business (Paperback, ITPE Edition)
Bridget Brennan
R500 R331 Discovery Miles 3 310 Save R169 (34%) Ships in 12 - 17 working days

Bridget Brennan, CEO of Female Factor, shows readers how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women.

When people think about the world's growth markets, they often envision countries like China and India. Yet they miss the largest one right here at home, no matter where you call home: women. With women driving 70 to 80 percent of consumer spending, it would seem an obvious strategy to learn how best to appeal to this continually expanding market. Common sense? Yes. Common practice? No.

In Winning Her Business, Bridget Brennan, advisor to some of the world's biggest brands and businesses, provides a roadmap for selling in a world dominated by the rise of women's economic power. Brennan introduces The Four Motivators(R) Framework, which shows how every company can help customers feel:

- connected to them, their brand, and their business,

- inspired to buy from them specifically,

- confident in their buying decisions, and

- appreciated for their business.

Showcasing best practices from brands as diverse as Lexus, Sephora, Allstate and the Minnesota Vikings NFL team, Winning Her Business offers invaluable insights into women as consumers and shows that almost all businesses have an opportunity to create an inclusive customer experience that inspires increased sales, referrals, and repeat business.

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