Office workers form a large and growing proportion of the workforce, especially with the growth of the service sector. Almost all work in computerised offices, and have become strngly attached to these machines. We wish to be productive and successful, satisfied with our work, get along with our fellow workers; we do not wish to suffer from pains in our wrists, shoulders or back or from headaches.
This is a practical book but based on sound theory and research. It is written for the practitioner: the office manager, the equipment purchaser, the designer and architect- and especially for the individual office worker, for you and me who operate keyboards, check and make files, phone and fax, sit or stand, write and read, who discuss and evaluate, and prepare for decisions. We need to know how to set up the office, how to select and arrange our equipment and furniture, how to organise and pace our work. We need to perform "at ease and efficiently", which is the motto of ergonomics.

Three workplace simulations and a reference guide that enhance the learning experience for students.

Prepare for workplace success! This proven guide will help you hone the technical skills you need for an entry-level position in an office setting, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. You'll also learn important soft skills that today's employers value, such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.